--- description: Learn more about IDEXX Neo. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IDEXX Neo Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/56/electronic-medical-records/software) > [IDEXX Neo](/software/104387/idexx-neo) # IDEXX Neo Canonical: https://www.getapp.com.au/software/104387/idexx-neo Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/104387/idexx-neo?page=2) > IDEXX Neo is the cloud-based practice software that is intuitive to use, easy to learn and built to make switching simple. > > Verdict: Rated **4.2/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of IDEXX Neo IDEXX Neo offers several one click features to carry out tasks such as creating patient consultations and viewing overall financial activity. Users can employ procedure templates to rapidly add the formatted note templates along with pre-loaded text. IDEXX Neo integrates with IDEXX In-house Analyzers and IDEXX Reference Laboratories, both of which are powered by VetConnect PLUS. Neo also integrates with Antech Diagnostics. Users can add reminders to a patient’s record or set reminders that are triggered by a product's inclusion in an invoice. Users can send third-party referrals for providing specialist access via email to a patient’s record. Users can provide clients with handouts, such as client report cards or patient visit summaries, either through email or a print copy on-demand after every visit. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 117 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: IDEXX - **Founded**: 1983 ## Commercial Context - **Starting Price**: USD 290.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Simple subscription pricing. Flexible programs bundle apps and diagnostics for valuable savings. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Coding Assistance - Communication Management - Confirmations/Reminders - Credit Card Processing - Customer Database - Customisable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support Systems ## Integrations (4 total) - CardConnect - Deputy - SmartFlow - Vetstoria ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Electronic Medical Records Software](https://www.getapp.com.au/directory/56/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.getapp.com.au/directory/56/electronic-medical-records/software) - [Medical Booking Software](https://www.getapp.com.au/directory/68/medical-scheduling/software) - [Veterinary Software](https://www.getapp.com.au/directory/77/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.getapp.com.au/software/2046656/daysmart-vet) — 4.6/5 (279 reviews) 2. [Instinct Science](https://www.getapp.com.au/software/2066226/instinct-emr) — 4.9/5 (234 reviews) 3. [Covetrus Pulse](https://www.getapp.com.au/software/106227/evetpractice) — 4.0/5 (542 reviews) 4. [ezyVet](https://www.getapp.com.au/software/103877/ezyvet) — 4.6/5 (276 reviews) 5. [Shepherd](https://www.getapp.com.au/software/2033055/shepherd) — 4.7/5 (87 reviews) ## Reviews ### "Very pleased with this software overall." — 4.0/5 > **Jonathan** | *17 May 2018* | Recommendation rating: 9.0/10 > > **Pros**: I like the cloud starage of everything, it Means I have access to all practice data at any time on any device. Very easy to configure. Fairly flexible. It was an easy conversion from Cornerstone to Neo. > > **Cons**: Some difficulty with batch changing items. Some inflexibility in customizing record keeping templates. Reporting tools are very minimal and could be much more robust. > > Online storage and access, flexibility for most things. Ease of use. ----- ### "It is pretty decent" — 4.0/5 > **Bethany** | *10 April 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I enjoyed using IDEXX Neo because designed to be user-friendly. It is quite an affordable program, and it has the ability to schedule appointments easily. It is very simple to use and is not very confusing to teach other employees. > > **Cons**: The things I liked the least about IDEXX Neo is that there are issues with the financial aspect of using the program. There are also issues with sharing records to other vets or owners. There are some key features that are lacking in the system, and it does seem to need some updates to make the system better. > > IDEXX Neo is a cloud-based practice information management system designed specifically for vets. My overall experience is pretty decent, considering it does have general scheduling ability and patient tracking. It does lack some key features, especially when it comes to tracking the financial side of the system. ----- ### "Stay AWAY" — 3.0/5 > **Meredith** | *21 September 2023* | Veterinary | Recommendation rating: 2.0/10 > > **Pros**: The ease of Neo, the look, the quickness of logging on. There was very little that we liked about the program, the integration with IDEXX bloodwork > > **Cons**: The reports are very vague. Hard to do large animal clients, inventory is a NIGHTMARE\! If you do any inventory on a regular basis - stay away from this as it will lead you to gray hair. Statements at end of month do not include any services/products - only invoice \#, so you have to print lots of pages off. > > We were very disappointed, we were hoping for more. Excited when we were able to switch to a new program. ----- ### "Glad that we have IDEXX Neo at our office" — 5.0/5 > **Casey** | *7 November 2022* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: I like that everything I need is at my fingertips. If a client calls and asks what medications my cat needs to be on. I can easily find the client by their name or phone number. Select what cat they are asking about. Go to the most recent clinical event and see what the doctor has written and explain to the client what the next steps are. I honestly could not do my job without this software. > > **Cons**: What I dislike about it most is sometimes it's hard to send records if you don't follow the same exact steps every time it won't send what you need sent ----- ### "Intuitive and easy to set up and use." — 5.0/5 > **Lori** | *15 August 2018* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Neo was the easiest software program to set up and use that I reviewed. Just about everything is fairly intuitive and does not require a degree in programming to use. The files for your patients are as close to paper based as I have seen. You can easily adapt it to your practice and it integrates well with the reference lab. Working from anywhere with this cloud based system is also a lovely feature The customer service is great--you actually get to know all the staff and they remember you when you call. The boarding schedule is a great new feature that I set up in minutes for my specific kennel situation. I own a small, single doctor practice and do not regret choosing Neo as my PMS. > > **Cons**: The few things that Neo is not capable of (yet): Creating automatic call backs for appointments. Integrated payment--although I think that this is in the works. There are also instances where if a staff member marks a file ready to be paid, another person working on the file at the same time cannot save the information without backing out and going back into the file. I have lost a few files with this. It now warns you that someone else has it open. > > Overall, I am really pleased with Neo. There are constant updates, some of which I did not realize were problems. New features are always being added. I would recommend it to anyone. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/104387/idexx-neo?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104387/idexx-neo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data