--- description: Learn more about ServiceTitan. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceTitan Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Job Costing Software](/directory/1243/job-costing/software) > [ServiceTitan](/software/104311/servicetitan) # ServiceTitan Canonical: https://www.getapp.com.au/software/104311/servicetitan Page: 1 / 14\ Next: [Next page](https://www.getapp.com.au/software/104311/servicetitan?page=2) > ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. > > Verdict: Rated **4.3/5** by 327 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceTitan Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance. Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training. Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers. Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures. Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 327 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceTitan - **Location**: Glendale, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - API - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Audit Trail - Automated Scheduling - Availability Management - Bid Management - Billing & Invoicing - Budget Tracking - Budgeting/Forecasting - CAD Tools - CRM - Calendar Management - Calendar/Reminder System - Change Order Management - Checklists ## Integrations (15 total) - Azuga Fleet - Birdeye - Broadly - ClearPathGPS - FreshLime - GPS Insight - Google Maps - One Step GPS - Podium - QuickBooks Online Advanced - ReviewBuzz - Sage Intacct - Smart Fleet - Zubie - pulseM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Job Costing Software](https://www.getapp.com.au/directory/1243/job-costing/software) ## Related Categories - [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software) - [Field Activity Management Software](https://www.getapp.com.au/directory/655/field-activity-management/software) - [HVAC Software](https://www.getapp.com.au/directory/657/hvac/software) - [Service Dispatch Software](https://www.getapp.com.au/directory/520/service-dispatch/software) - [Work Order Software](https://www.getapp.com.au/directory/705/work-order/software) ## Alternatives 1. [FieldPulse](https://www.getapp.com.au/software/105687/fieldpulse) — 4.6/5 (440 reviews) 2. [BuildOps](https://www.getapp.com.au/software/131331/buildops) — 4.4/5 (177 reviews) 3. [Jobber](https://www.getapp.com.au/software/90723/jobber) — 4.6/5 (1456 reviews) 4. [Service Fusion](https://www.getapp.com.au/software/103289/service-fusion) — 4.3/5 (308 reviews) 5. [Housecall Pro](https://www.getapp.com.au/software/101089/housecall-pro) — 4.7/5 (2739 reviews) ## Reviews ### "The all in 1 Software for the trades" — 5.0/5 > **Madison** | *27 October 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning. > > **Cons**: ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature\! > > Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software\! ----- ### "We Love ServiceTitan" — 5.0/5 > **Miranda** | *26 March 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Phone Call Recordings and customer records. > > **Cons**: It takes a long time to onboard and set things up properly. ----- ### "Not worth the headache" — 1.0/5 > **Tyler** | *25 September 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: Super Powerful system with a ton of features. Long term it will help us grow as a company and provide more capability to provide value to customers. > > **Cons**: Deceptive sales team: The sales team makes it seem like the system can be built to handle anything you throw at it. Then, when you onboard you realize there are large gaps in its capability especially around a showrooms and writing custom estimates. The onboarding process is terrible with little guidance until you start. Then the onboarding rep is overworked and is not available to help you build the system around your business. It can only handle sales in the field. You only find this out the week you go live. > > I could not go lower than one star. This software is amazing with great capability. The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it because the onboarding is so bad. More than likely you will be like me and have to adapt your business to fit Service Titan not the opposite way which was pitched by sales. Not work the money. I wish I would have shopped around. I have heard better things about House Call Pro ----- ### "Amazing Software and People\!" — 5.0/5 > **Dominic** | *3 March 2026* | Construction | Recommendation rating: 8.0/10 > > **Pros**: I’ve been extremely impressed with how ServiceTitan workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive. The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks. For a company focused on structure and performance, the tagging and workflow capabilities have been a powerful combination. > > **Cons**: I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing. From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs. Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people. I believe billing structures should support disciplined growth, not pressure it. Flexibility in pricing would better align with how service businesses actually expand—strategically and based on performance, not arbitrary minimums. > > Overall, my experience with ServiceTitan has been excellent. The platform brings structure, visibility, and control to day-to-day operations in a way that truly supports growth. From dispatch to reporting, it creates clarity for the team and accountability at every level. The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business. ----- ### "ST is the best way to grow your business" — 5.0/5 > **Scott** | *16 December 2024* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Options\! ST can be set up to work the way your business runs. Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value\! > > **Cons**: like all software, there are things that everyone wants to change that do not get changed... like PLEASE ADD A DARK MODE\!\!\!\! > > ST continues to grow and evolve with the service industry. They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. Some of the Pro Products seem overpriced for what they offer, but that also depends on the size of your business and your needs. ----- Page: 1 / 14\ Next: [Next page](https://www.getapp.com.au/software/104311/servicetitan?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104311/servicetitan) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data