--- description: Learn more about Freshsales. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshsales Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Freshsales](/software/104265/freshsales) # Freshsales Canonical: https://www.getapp.com.au/software/104265/freshsales Page: 1 / 26\ Next: [Next page](https://www.getapp.com.au/software/104265/freshsales?page=2) > Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion. > > Verdict: Rated **4.5/5** by 623 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 623 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 11.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Plan: Free for up to 3 users. Growth Plan: $9/user/month billed annually (or) $11/user/month Pro Plan: $39/user/month billed annually (or) $47/user/month Enterprise Plan: $59/user/month - billed annually (or) $71/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan and 22 more ## Features - A/B Testing - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Autoresponders - Behavior Tracking - Budgeting/Forecasting - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Call List Management - Call Logging - Call Recording ## Integrations (20 total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Online CRM Software](https://www.getapp.com.au/directory/232/online-crm/software) - [Business Performance Management Software](https://www.getapp.com.au/directory/242/business-performance-management/software) - [Contact Management Software](https://www.getapp.com.au/directory/337/contact-management/software) - [Sales Force Automation Software](https://www.getapp.com.au/directory/338/sales-force-automation/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4480 reviews) 2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6992 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18803 reviews) 5. [Kylas Sales CRM](https://www.getapp.com.au/software/2052749/kylas) — 4.8/5 (620 reviews) ## Reviews ### "Reliable and cost effective platform" — 4.0/5 > **Rebacca** | *3 September 2024* | Staffing & Recruiting | Recommendation rating: 8.0/10 > > **Pros**: I really like the way it keeps the sales sequences and automates them. Making sales pipelines is not a big task on Freshsales. I would say this is one of the best CRM platforms am using. Moreover, the synchronizing system of the calendar works amazingly, if I talk about the pricing of Freshsales it is cost-effective and affordable product. > > **Cons**: To be honest it is working perfectly, before some months I was having some issues with add-ons but after getting assistance from its customer support I resolved the issue easily, so yes now there are no cons to write here. > > Overall experience is great. it is providing efficient services by automation our sales. I also appreciate the way it lets us track the sales activities. ----- ### "Freshsales" — 4.0/5 > **Tanmayu** | *21 November 2022* | Human Resources | Recommendation rating: 8.0/10 > > **Pros**: The interface is really good and the software is very easy to use. You can also run campaigns and sequences on your contacts with freshsales. Deals and pipeline management is very good and you can create all kinds of reports to keep track of everything. > > **Cons**: The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult. Other than that, there is a monthly limit of only 1000 marketing emails in a month which seems rather wrong and to increase that, you have to pay extra which is a lot. > > The tool we were previously using did not have the option to create deals and manage your revenue generation and pipeline, but ever since we have shifted to freshsales, that problem has disappeared. Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the process of sales and pipeline management. Other than that we can also create tasks and meetings on the dashboard, but now we have an all one in solution for all of this, thanks to freshsales. ----- ### "Freshsales is a GREAT sales CRM for under $10M in revenue" — 3.0/5 > **Tyson** | *5 May 2022* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: You can manage deals, deal stages, forecasting, and a lot more extremely well within this tool. It is surprisingly strong as a standard sales CRM and will meet most, if not all needs, for a small to mid-size company. It is a stronger offering that many that target this same segment. > > **Cons**: There is a lack of global integrations that make life easier, and as needs get more complex in reporting, deal structure, etc. Also, in the prospecting stages, it simply doesn't do well enough in tracking (which may again be an issue of integration, but is problematic). Leads are better tracked in another tool. > > I have built startup sales teams, and I would have chosen this over all of the other startup-class CRMs out there. It may not last forever, but in my opinion it will last many until they are closing $10+ in annual revenue. ----- ### "Freshsales review by Nick Chambers" — 4.0/5 > **Nicholas** | *11 October 2022* | Human Resources | Recommendation rating: 8.0/10 > > **Pros**: The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business > > **Cons**: That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature. > > Managing email campgins in a personalised and professional way. Keeping track of and updating changes in circumstances to our correspondents in real time. Filtering contacts according to specific criteria. ----- ### "all most all the competing CRM providers cannot match the price and features that Freas sales proved" — 5.0/5 > **Melvin** | *27 September 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: the one feature that caught my eye was the sales automation tool, which made my life and my team's life better in all ways; we saw a 10% growth through Freashsales alone; our team considers Freshsales CRMas a fellow employee who does Automations. > > **Cons**: I would like more options in the sales sequence in the feature, like doing a trial run, getting custom dates on when it should run, etc. > > Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM ----- Page: 1 / 26\ Next: [Next page](https://www.getapp.com.au/software/104265/freshsales?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/104265/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data