AbacusLaw
About AbacusLaw
AbacusLaw helps improve client service and firm growth by providing users with the tools to simplify case management.
AbacusLaw helps legal professionals keep their cases progressing, and prevents them from missing important deadlines. The solution’s features include legal and rules-based calendaring, document and form automation, case management, conflict checking, data capture, document and email management, reporting, time tracking, billing and accounting, and more.
Users can dynamically capture critical case and client details, and collaborate with the entire staff to schedule appointments. Calendar rules and workflows can automatically schedule a series of events to help track important deadlines. Users can centrally organize entire cases and include relevant information such as contacts, events, documents and notes. AbacusLaw helps users search for any conflicts of interest, and provides a large volume of standard reports.
Users can run AbacusLaw (and any other software application) within Abacus Private Cloud for for a disaster-proof solution with increased mobility, reliability, security and control. Abacus Private Cloud can be accessed via smartphones and tablets on both Android and iOS platforms.
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- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long Time Abacus User
Reviewed on 09/10/2018
We have been using this software to keep track of our cases, clients, experts, schedules, to-do...
We have been using this software to keep track of our cases, clients, experts, schedules, to-do lists, court deadlines and documents for over 15 years. It's been extremely helpful to our law firm.
Pros
It's extremely easy to use, update and share.
Cons
I haven't had any problems using Abacus. It's easy to customize for our use and has been very helpful.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Support going down hill
Reviewed on 15/02/2019
I've been 10 year plus user and beta tester; support was excellent before they become AbacusNext. ...
I've been 10 year plus user and beta tester; support was excellent before they become AbacusNext. Now they have so many products to support that the level one folks just don't have answers to anything but simple questions. Also you cannot get them on the phone in most cases or if you do it is after a very long wait (up to 30 minutes).
Pros
Full featured product with links to Outlook.
Cons
Support used to be excellent when you had a question; due to company growth and buying other business it is no longer possible to get phone support in a timely manner. When you get it and it is complicated issue level one isn't able to solve the problem as in the past.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Great Program for the 1970s law firm - Garbage if you are practicing law in present era!
Reviewed on 17/01/2017
Forced subscription model on an outdated program. The program had difficulty with a 4-person law...
Forced subscription model on an outdated program. The program had difficulty with a 4-person law firm. There were numerous issues with duplicate contacts, duplicate emails, multiple scheduling issues, and failed to easily integrate with other applications such as Outlook 2016. We also were forced onto a subscription model, costing approximately $300/month. We received zero updates during that time, despite numerous complaints to the sales team. We purchased a high-end server ($4,000) to run Abacus, thinking the hardware was the cause of the latency issues. This solved nothing.
At the end of our contract, our salesperson told us that the software would continue to function, but support would be terminated. This was a lie. The software was restricted to read-only mode and we were locked out of our data. We were then given the option of paying a $275 reinstatement fee, plus increased monthly fees to get the software up and running on our own server again. This was the last straw and we migrated to a much better solution.
Abacus is an outdated system that requires significant upkeep. The hardware requirements are not included in their pricing model. Their hosted solution was also garbage, as it failed to integrate with the local programs. Their software is incredible slow and simple tasks (such as printing an invoice) takes 5-10 minutes to accomplish.
I would stay away from this product at all costs. One final warning, because their system is so outdated, once you start entering data, it cannot be exported to be migrated to a new system. Their poor design forces you to remain on their system or feel the pain of a weeks long migration system. Again, stay away from this outdated system at all costs.
Pros
Nothing. It is complete garbage. It is outdated and shouldn't be on the market.
Cons
Poor design, simple tasks are overly complicated, they force an over-priced subscription model, doesn't integrate with other programs, does not integrate directly with phone calendars, created duplicate entries for contacts, cannot migrate data.
Response from CARET
Capterra is a distinguished platform for users to share reviews of software products, and we respect the forum as a place for serious technical reviews made without self-interest or aggrandizement. The tone and tenor of your review indicates that you are very unhappy with our product, and while we would love to have you stay with us, we want you to make the best decision for your firm. We would be happy to help remedy your situation. At your earliest convenience, please contact us at 858-882-1794F.
Cheers, Abacus
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love Abacus!
Reviewed on 13/09/2018
I love Abacus and use it every day. I rely on it to keep me on top of things.
I love Abacus and use it every day. I rely on it to keep me on top of things.
Pros
The ability to enter notes no matter how far in the future; the ease of finding names of attorneys and the cases we have worked with them on.
Cons
Setting up rules has always given me a bit of a problem.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Abacus is used our law office to manage PIP claims and it is not the fastest however it is...
Reviewed on 01/11/2017
You can keep track of your billable hours and the pre set up pleadings make your life easy.
You can keep track of your billable hours and the pre set up pleadings make your life easy.
Pros
IF... and only IF set up properly most pleadings can be pre drafted and auto filled IF and ONLY IF all case info is put in correctly.
Cons
A little slow for my own taste. Let's just say you need to set time aside to only dedicate yourself to using the software.
AbacusLaw FAQs
Below are some frequently asked questions for AbacusLaw.Q. What type of pricing plans does AbacusLaw offer?
AbacusLaw offers the following pricing plans:
- Free Trial: Not Available
Contact Caret directly for AbacusLaw pricing.
Q. Who are the typical users of AbacusLaw?
AbacusLaw has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AbacusLaw support?
AbacusLaw supports the following languages:
English
Q. Does AbacusLaw support mobile devices?
AbacusLaw supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does AbacusLaw integrate with?
AbacusLaw integrates with the following applications:
Comm-unity, Keap, Microsoft 365, Microsoft Outlook, Nextiva, Salesforce Sales Cloud
Q. What level of support does AbacusLaw offer?
AbacusLaw offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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