Fresha
About Fresha
Fresha is the world’s only subscription-free online booking software for beauty and wellness businesses, with over 700 million appointments booked on the platform to date. Sign up for free and manage all of your appointments, locations, and team members with ease from our online calendar. Grow your business and win new clients by taking online bookings on your Facebook and Instagram pages, your Google Reserve page, and your website. Stay in touch with clients with marketing tools built to get you booked, including emails, text messages and updates within the mobile app. No contract or monthly fees – just optional paid features, including payment processing at the most competitive rate in the industry.
Key benefits of Fresha
Unlimited usage with no subscription fees. Fresha is the all-in-one platform for beauty and wellness businesses. Super easy to use across mobiles, tablets and desktops
Everything you need to manage your business in one easy-to-use solution.
Unlimited appointment bookings. Get bookings 24/7 with real-time slot availability and fill your calendar overnight. Plus, a sleek calendar that is easy to use across all devices.
Unlimited team members. Invite your entire team to join your account and stay up to date with their schedules.
Unlimited locations. Manage multiple venues from a single account with no limitations.
Unlimited clients and notifications. Track clients’ history, keep treatment notes, send consultation forms, and send automatic appointment reminders.
Unlimited product inventory. Record and track stock inventory, manage your online shop with support for supplier ordering and retail. Plus, generate orders in one click.
Unlimited reporting and analytics. Monitor how your business is doing with live dashboards and financial reporting.
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing booking system
Reviewed on 27/07/2021
Pros
Cheap - free if you don’t use it to its fullest. Definitely worth paying commission for online bookings or a bit of marketing (eg blast emails or sms)
Cons
No sync with Google calendar and lack of that pre-payment option at least for first time patients
Alternatives Considered
Jane- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Going Live with On Line Booking
Reviewed on 01/12/2020
Pros
The Customer Service. Hands down the most outstanding customer service . Fresha is there to answer questions, provide training, assistance and follow through with genuine care and dedication to make your scheduling, on line booking and marketing successful. We are very pleased with the outstanding
investment Fresha has brought our Company.
The software is very user friendly. Our guests have loved the on line booking upgrade which has increased our sales and made it more convenient our guests to have options and information about the service and treatments that we provide.
Cons
We wish we would have launched Fresha Plus sooner.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
A nightmare transition
Reviewed on 21/09/2022
It was a terrible transition and we received little customer support. Our clients have rejected...
It was a terrible transition and we received little customer support. Our clients have rejected the software, people really hated the experience during the transition. I think maybe if you're starting fresh, it would be a good solution - but for an established business? Skip it. I'm going back to mangomint.
Pros
I was drawn in by the supposed "free" price and the integrations with Google and Facebook booking. I liked that my clients were able to buy packages online as well.
Cons
We are getting complaints from many clients about the amount of notifications they are receiving. One of our clients told us she received 4 reminders yesterday all within half an hour, and 2 today.
Clients are also complaining that they are receiving excessive reminders about completing their intake forms through Fresha.
Our clients also dislike the 4-digit verification necessary to charge a card on file.
It's extremely inconvenient for both us and our clients that clients can no longer tip from gift cards.
Just a bit of feedback for you from our transition: it has been rough. It's been rough on us, it's been rough on my staff, and it's been rough on our clients. The monthly memberships in particular have been extremely frustrating to convert for everyone involved. We have even lost a few long-standing members because of the frustration caused by the transition. I would suggest creating a better process to allow future businesses to transfer these memberships more easily. A feature that would help immensely would be being able to set the renewal date to a date in the future. It would also help a lot if we could manually input credit card details. I understand that the current configuration is more secure, however, it's been a very frustrating process requiring a lot of labor hours, back-and-forth with our clientele, and sustained dedication from my amazing front desk manager, [SENSITIVE CONTENT].
Reasons for Choosing Fresha
Fresha offered a few more features than mangomint that I was looking for - such as sales of memberships and packages online, integrations with Facebook and Google for booking, and an integrated marketing suite.Switched From
MangomintReasons for Switching to Fresha
I liked their pricing and the initial demo call was great. Customer service evaporated after that, though.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great choice for small business owners
Reviewed on 17/07/2023
did not regret a day of using it.
did not regret a day of using it.
Pros
Affordable first of all, no hidden fees, easy access to customer service, and overall easy to use product.
Cons
The future of charging can be improved.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic!!
Reviewed on 31/03/2020
Loved it!
Loved it!
Pros
I love that Fresha is simple and easy to use. Coming from a much more complicated system like MINDBODY, Fresha was so wonderfully easy to figure out and implement. Customer service has always been so kind and responsive and happy to help. I love this software and am So grateful for how they have supported me during the challenges of COVID-19.
Cons
I have been with them for a few years so like any software it has been a gradual build with new features. Online processing/sales and gift cards weren’t always a feature but they are so great at listening to the needs of their customers and making upgrades.
Fresha FAQs
Below are some frequently asked questions for Fresha.Q. What type of pricing plans does Fresha offer?
Fresha offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Not Available
Fresha is free with optional paid features.
Q. Who are the typical users of Fresha?
Fresha has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Fresha support?
Fresha supports the following languages:
Brazilian Portuguese, Bulgarian, Croatian, Czech, Danish, Dutch, English, European Portuguese, Finnish, French, German, Greek, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Ukrainian
Q. Does Fresha support mobile devices?
Fresha supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Fresha integrate with?
Fresha integrates with the following applications:
Meta for Business
Q. What level of support does Fresha offer?
Fresha offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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