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JivoChat

JivoChat

4.6 (104)
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Live chat with agent apps for iOS & Android
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About JivoChat

JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.

JivoChat’s web and mobile chat widgets are fully customizable, with users able to control all text and translate it into 20 languages, including Chinese, Spanish, French, Portuguese, and more. For sites covering multiple countries, visitor location data can be used to select widget language on a per-visitor basis, and distribute chats between agents. ‘Smart triggers’ can be used to proactively engage customers in chats, with the ability to set rules based on page visits and time on page to trigger specific automated messages.

JivoChat shows users visitor information, including social profiles, page history, referring domains, and details imported through CRM integrations, both before and during chats. Typing insights allow users a ‘sneak peek’ at what a visitor is typing before their message is sent. Hotkeys can also be used to provide a range of canned responses, reducing the time required to finish a conversation.

JivoChat reports on agents’ performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations. JivoChat also produces a daily service quality score between 0 and 5, measuring proactive chats, online times, missed chats, customer ratings, and the average time taken for a first reply, and provides suggestions of areas that may require improvement.

Key benefits of JivoChat

  • All text on the chat widget is fully customizable and can be translated into 20 languages.

  • Users can ‘sneak-peek’ at messages visitors are writing, before they are sent.

  • Reports and chat logs give managers an overview of agent performance and service quality.

  • Visitor information including their social profiles, location, pageview history, referring domain, and more, can be accessed in real time.

  • JivoChat automatically provides daily service quality scores between 0 and 5, and suggests areas for improvement.

    • Images

    JivoChat Software - Connect with all your messengers in one place
    JivoChat Software - Built-in CRM
    JivoChat Software - Connect to Instagram and reply to all customers in one place
    JivoChat Software - Monitor visitors from the website in real time
    JivoChat Software - Talk to your colleagues and customers without opening thousands of tabs
    View 6 more

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    Reviews

    Overall rating

    4.6 /5
    (104)
    Value for Money
    4.4/5
    Features
    4.5/5
    Ease of Use
    4.7/5
    Customer Support
    4.5/5

    Already have JivoChat?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 104 Read all reviews
    Showing 5 reviews of 104
    Shawn
    Shawn
    Overall rating
    • Industry: Retail
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A great communication suite for your website.

    Reviewed on 17/02/2019

    I am using JivoChat for my chat service. I especially love the callback feature. You can add your...

    I am using JivoChat for my chat service. I especially love the callback feature. You can add your business phone as caller id and receive the call on the app, in desktop browser, or on a phone number you specify. I am gradually boosting my conversion rate with this app.

    Pros

    I really liked all of the great features and integrations that make JivoChat a great asset for your business. It’s a very easy to use platform, so first time users and new employees will catch on fast.

    Cons

    It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more.

    Verified Reviewer
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Complete business messenger solution

    Reviewed on 13/08/2023

    JivoChat can easily become an indispensable tool for elevating our online engagement with leads and...

    JivoChat can easily become an indispensable tool for elevating our online engagement with leads and clients. Its ability to have various communication channels into one application is a time-saver.

    Pros

    JivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively.

    Cons

    There is a slight learning curve due to the array of features available.

    Monica
    Overall rating
    • Industry: Design
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    I am upset from technical problems and support

    Reviewed on 01/02/2020

    Pros

    at first I found it easy to use and I found enough features as i wanted

    Cons

    bad support
    slow and at the end I don't understand what the problem is

    Response from Jivosite

    Hey Monica. Wow, I'm terribly sorry to hear that this has occurred. This is definitely not how we want our customer support to be perceived, and we hate to hear this sort of thing. We do our best to offer top-tier support to everyone we work with, clearly, you slipped through the cracks here, and that is unacceptable.
    I certainly hope you've now received an answer. Please feel free to reach out to us directly on our social media channels as well! Thank you for taking the time to write us a review, it helps us improve.

    Verified Reviewer
    Overall rating
    • Industry: Computer Games
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Jivochat best performance chat with customers

    Reviewed on 25/12/2022

    My experience with jivo chat is great I have been using it for a year now easy and useful and I...

    My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance

    Pros

    I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever

    Cons

    I like everything about the software but I would love to see new features like blue seen option would be great

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    My experience using JivoChat

    Reviewed on 11/08/2021

    JivoChat has made it very easy for my business and agency clients to communicate with customers.

    JivoChat has made it very easy for my business and agency clients to communicate with customers.

    Pros

    Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

    Cons

    JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.

    Showing 5 reviews of 104 Read all reviews

    JivoChat FAQs

    Below are some frequently asked questions for JivoChat.

    JivoChat offers the following pricing plans:

    • Starting from: USD 19.00/year
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Basic plan: free for up to 5 agents. Professional plan: $19 per agent per month, billed annually.

    JivoChat has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    JivoChat supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Finnish, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

    JivoChat supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    JivoChat integrates with the following applications:

    Adobe Commerce, BigCommerce, Bitrix24, Brevo, Drupal, Ecwid, Freshdesk, Google Analytics 360, HubSpot CRM, Instagram, Jira, Joomla, Kommo, Mailchimp, Meta for Business, OpenCart, Pipedrive, Salesforce Service Cloud, Shopify, Slack, Squarespace, SugarCRM, Weebly, WordPress, Zapier, Zendesk Suite, Zoho CRM

    JivoChat offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for JivoChat.

    Folder icon Live Chat Software
    Folder icon Customer Communications Management Software
    Folder icon Cloud PBX Software
    Folder icon Cloud Communication Platforms