Joblogic

4.4 (70)
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About Joblogic

Special Offer Alert! Get 10 customized dashboards for FREE with Joblogic! Boost your business intelligence and save over £5000. Limited time only!

Joblogic is a web-based job management solution designed for use in any service and maintenance industry. It offers tools for job management, engineer scheduling, quoting, costing, invoicing and asset tracking. Alongside this, Joblogic also offers 2 exclusively designed engineer applications for both iOS and Android devices, which can be used offline.

The specially designed mobile application allows users to send job details to their engineers including; addresses, site notes, office comments, site asset details and previous servicing information. Engineers can then record in real-time any expenses, mileage, parts used and collect customer signatures to send back to the office users. This information can then be used to generate engineer timesheets. GPS tracking can also be used to verify engineer locations and travel records with Google Maps integration via the customer portal.

Alongside this, Joblogic also offers a range of most industry standard electronic forms and certificates such as Risk Assessments, AC & Chiller Certificates, Water Hygiene & Legionella Certifications, as well as most major Gas & Electrical Surveys. Bespoke forms or certificates can also be created to suit each company's needs. Most customer-facing documents such as quotes, invoices and job sheets can also be standardised and personalised to reflect your company branding.

Optionally, customers can be constantly connected to office staff and engineers through the Customer Portal which allows 24-hour access to job information. This will provide the Customer Portal users with access to real-time job updates, the ability to approve quotes and the function to log their own jobs. The Portal can also be customized with bespoke dashboards, company logos and a function to embed the portal into its user's own websites.


Key benefits of Joblogic

Quotes, jobs, invoices and job sheets can all be generated through one central system, and are easily accessible via the Customer Portal or the web-based app.

The specially designed mobile app provides engineers with job information, asset details and previous site visits. The app is available on both iOS and Android, and has offline functionality.

Industry standard forms, including trade specific workflows and risk assessments, are built into the mobile application. Upon request, bespoke forms can be created to suit individual company needs.

The Customer Portal allows customers access to job information in real-time, the functionality to log their own repair calls, approve quotations and attach documentation.

Most reports on the system can be standardised and customised with company branding. Bespoke CSV reports can be exported to bring back company specific information that may be required.


Images

Joblogic Software - Special Offer Alert!  Get 10 customized dashboards for FREE with Joblogic! Boost your business intelligence and save over £5000. Limited time only!
Joblogic Software - Live GPS tracking | Improve productivity | Full visibility at all times | Optimise job & route schedules
Joblogic Software - Easy drag-and-drop scheduler | Visualise your team's progress
Joblogic Software - Professionally branded quotes | Automatically turn approved quotes to jobs | Send quotes direct to customers
Joblogic Software - Professionally branded invoices | Frequent billing feature
Joblogic Software - Available on iOS & Android | Offline capabilities | Guarantee compliance with mobile forms | Reduce paperwork | Save time | Track engineers in the field
Joblogic Software - UK's leading Service Management Software
Joblogic Software - Customise reporting dashboards | Report on key KPIs | Focus on profitability | Make more informed decisions
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Joblogic Software - Special Offer Alert!  Get 10 customized dashboards for FREE with Joblogic! Boost your business intelligence and save over £5000. Limited time only!
Joblogic Software - Live GPS tracking | Improve productivity | Full visibility at all times | Optimise job & route schedules
Joblogic Software - Easy drag-and-drop scheduler | Visualise your team's progress
Joblogic Software - Professionally branded quotes | Automatically turn approved quotes to jobs | Send quotes direct to customers
Joblogic Software - Professionally branded invoices | Frequent billing feature
Joblogic Software - Available on iOS & Android | Offline capabilities | Guarantee compliance with mobile forms | Reduce paperwork | Save time | Track engineers in the field
Joblogic Software - UK's leading Service Management Software
Joblogic Software - Customise reporting dashboards | Report on key KPIs | Focus on profitability | Make more informed decisions

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Reviews

Overall rating

4.4 /5
(70)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 70
Jeff
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

All in one place

Reviewed on 21/12/2018

Pros

we can record jobs, dispatch jobs, keep track on progress, this then follows to easy invoicing with all data carried through.
you can record info in notes of calls .quote customers .allow customer their own access.

Cons

Filtering options need tweaking for searching

Response from Tracer Management Systems

Jeff, thank you for the review. It's good to hear that you're benefiting from the implementation of Joblogic at Active Air.

Andy
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Very good product to a point, and await next version for major advancements

Reviewed on 29/11/2022

Goog company, UK based, and friendly helpful implementation and support staff.Feels like their...

Goog company, UK based, and friendly helpful implementation and support staff.Feels like their focus is moving away from the locally hosted to cloud based ServiceSight product, so I'd advise anyone looking at Protean to ensure the solution they choose is the correct future-proofed solution for the business, as moving into or from Protean (or similar products) is not a small project.

Pros

This was an upgrade from Service Director who no longer supported their desktop product, and at the time (2019) when we did an appraisal of alternatives in the market Protean was the only one that ticked all the boxes and met all business requirements. Moving to Protean allowed the business to grow further than could have been possible with Service Director.

Cons

The integration with Sage200 was disappointing. We began to integrate to Sage50 but were assured that when we moved to Sage200 that it would be much better integrated, especially in terms of parts/stock, however that was not true and so we could only expand so far with Protean and are now looking for alternatives.

Alternatives Considered

BigChange, Salesforce Sales Cloud and Epicor Service CRM

Reasons for Choosing Joblogic

Service Director ceased to support their desktop product adequately to meet our business needs, and at the time (2019) when we did an appraisal of alternatives in the market Protean was the only one that ticked all the boxes and met all business requirements.

Reasons for Switching to Joblogic

Based on business requirements, cost and migration ease, which Protean seemed to fit best with.
Dan
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Feel let down

Reviewed on 12/01/2021

Bad

Bad

Pros

The only pro I have is that I stopped using it soon after I purchased. Wasn’t good at all

Cons

Basically a lot.
Get sucked into the annual plan, promised everything you asked for.
First hurdle and wasn’t good at all. I asked back in May 2020 that I have issues, and basically get fobbed off.
Customer service is useless, and very slow.
Again you get promised it’ll go to development team for review and get nothing.
Ask them to help and say we can’t as it doesn’t do that, but we have a work around. I find this silly as the work around takes longer then just inputting into a spreadsheet or any other kind of software you have before you use Joblogic.
Very disappointing and no part refund or help.

Stay well clear

Alternatives Considered

Simpro

Reasons for Choosing Joblogic

Thought it would be easier. Worked out a nightmare from day one

Reasons for Switching to Joblogic

Time really. But wished I had waited now as a lot of money spent on a very poor program
Timothy
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Organize and prioritize experts

Reviewed on 05/02/2020

I have been on since day one contact in integrating their software and our business and have to say...

I have been on since day one contact in integrating their software and our business and have to say they are really responsive and we have a dedicated rep that is there and responds quickly and efficiently. If there is something I have a question on he answers promptly or if he is unsure he gets back usually same day if not within the hour. Great software, Customer service, Excellent product.

Pros

This software can help track jobs customers invoices paid and past due balances and you can even set past due balance limits that when your customer owes more than $100 for example it won't let you schedule service. Good way to keep track of invoices paid and unpaid. also keep tabs on expenses milage and many many more features already recommended to mechanics delivery drivers and other service professionals that are sole proprietors. I feel this software can work for hvac, maintenance companies, cleaning services, if you have customers and contractor or employees, this will work for you.

Cons

Haven't found any down side yet and I'm going on 2yrs of daily usage.

Alternatives Considered

Service Fusion

Reasons for Choosing Joblogic

System was multiple platforms and had lots of holes and very expensive. This was a one stop shop for excellent service and great product.

Reasons for Switching to Joblogic

I was contacted by sales rep and they gave me a demo and I saw immediate implications and results for what the software could do for my business and free up so much of my already jam packed day. I called both companies and they don't return calls promptly and they don't come out to give demos or troubleshoot in person if needed.
Matthew
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software

Reviewed on 20/11/2019

Pros

I love what (Sensitive Content Hidden) are doing with Protean. For us Protean is not just a piece of software we use everyday. It is central to our business operating and performing and the team at Protean understand this.

We feel valued as a customer, it is a personal relationship and every staff member at Protean cares about Bennie and our success, which is phenomenal. As a Group we have many many software suppliers and Protean rank at the very top.

Protean is more than a software company, they are a business Partner of Bennie.

Cons

I still looks a bit legacy, and has a couple of quirks. But Protean are engaging with customers on the roadmap and we know this is changing, so we are looking forward to the future.

Alternatives Considered

inspHire

Reasons for Choosing Joblogic

Decision was before my time, but we are now looking at putting into other business units.

Reasons for Switching to Joblogic

Customer service, ease of use and familiarity.
Showing 5 reviews of 70 Read all reviews

Joblogic FAQs

Below are some frequently asked questions for Joblogic.

Joblogic offers the following pricing plans:

  • Starting from: GBP 39.00/month
  • Pricing model: Subscription
  • Free Trial: Available

30-day free trial, no credit card required. Billed Annually: Basic - £30 per user per month Premium - £35 per user per month Enterprise - Contact us to discuss Billed Monthly: Basic - £35 Premium - £40 Enterprise - Only available with annual billing

Joblogic has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Joblogic supports the following languages:

English

Joblogic supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Joblogic integrates with the following applications:

FreeAgent, Google Calendar, KashFlow, Microsoft Outlook, QuickBooks Online Advanced, Sage 500, Stripe, Xero

Joblogic offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Joblogic.