Dialpad

4.3 (522)
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Cloud communications system for enterprise businesses.

About Dialpad

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk for calling, Dialpad Contact Center for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity.

The Dialpad platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.


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Dialpad Software - Ai Messaging - Collaborate from anywhere with a single workspace for team messaging, business texting, and topic-based channels.
Dialpad Software - Ai Meetings - Connect teams around the world with one-click video conferencing and live Ai transcriptions.
Dialpad Software - With Dialpad Ai, you can set up call routing to any device (or team), get reliable service (thanks to Google Cloud Platform & our worldwide data centers), and even have voicemails transcribed, ensuring you never miss a beat.
Dialpad Software - Upgrade your outbound sales dialer with an all-new seller experience powered by Dialpad Ai. From live coaching to sentiment analysis, our Ai assistant makes it easy for your sales team to close deals, faster.
Dialpad Software - Built in Call Transcriber - You do the talking, we’ll handle the rest. Dialpad captures what was said and even tracks action items, keywords, and sentiment in a call summary sent right to your inbox.
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Dialpad video
Dialpad video
Dialpad Software - Ai Messaging - Collaborate from anywhere with a single workspace for team messaging, business texting, and topic-based channels.
Dialpad Software - Ai Meetings - Connect teams around the world with one-click video conferencing and live Ai transcriptions.
Dialpad Software - With Dialpad Ai, you can set up call routing to any device (or team), get reliable service (thanks to Google Cloud Platform & our worldwide data centers), and even have voicemails transcribed, ensuring you never miss a beat.
Dialpad Software - Upgrade your outbound sales dialer with an all-new seller experience powered by Dialpad Ai. From live coaching to sentiment analysis, our Ai assistant makes it easy for your sales team to close deals, faster.
Dialpad Software - Built in Call Transcriber - You do the talking, we’ll handle the rest. Dialpad captures what was said and even tracks action items, keywords, and sentiment in a call summary sent right to your inbox.

Not sure about Dialpad? Compare with a popular alternative

Dialpad

4.3 (522)
VS.
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Starting Price

USD 27.00
month
USD 55.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

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Integrations

51
245

Ease of Use

4.4 (522)
4.3 (3,912)

Value for Money

4.2 (522)
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Customer Service

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Reviews

Overall rating

4.3 /5
(522)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.1/5

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Showing 5 reviews of 522
Steven
Steven
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

End-all for hosted phone / fax

Reviewed on 19/11/2018

Overall, it's the most progressive VOIP option with the most current and cutting edge features....

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

Pros

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades.

The app is upgraded at least weekly with tweaks or new features.

Cons

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Mai
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

State of the ART Phone System!

Reviewed on 15/12/2020

It provided us with the ability to text and send pictures from any of our users. It is also nice to...

It provided us with the ability to text and send pictures from any of our users. It is also nice to know that when we experience power outages, we can still use the mobile app to make and receive phone calls.

Pros

I like the call recording features where it records incoming and outgoing alot. It also has the ability for you to be able to see who, what, and when user that communicated with the callers. The communication for the mobile app matches with what is on the desktop and brower app. So if any of our team ever calls in sick, we can still see who spoke to the caller last.

Cons

I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.

Alternatives Considered

RingEX

Reasons for Choosing Dialpad

These different programs and systems were limited in there features and functionalities. Very basic.

Reasons for Switching to Dialpad

The user interface was easy to use. The pricing was within our budget. The live chat feature for support makes it easy to ask for help.
Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

There are better, less expensive and more usable VOIP Solutions

Reviewed on 10/01/2022

If you have no issues, they are easy to deal with. For the most part, technical support was...

If you have no issues, they are easy to deal with. For the most part, technical support was available. And there are some very good people to help you through utilizing the software. But they are pricey compared to other phone services, they charge you for lines you don't use and make it very obtuse to remove them yourself. And for a company of our size, there is no active management or contact after you get started except invoices. I have been billed for lines I did not use because I paid by bill a year in advance and they would not remove or refund anything for an unneeded line. If you have a number that is not being used, you are charged $1/month for each line and invoiced monthly. After paying thousands for this service, you would think they could handle that better. But that seems not to be so. They just want every penny they can squeeze out of you. If you have an issue on the accounting side, they are dunces. They don't try to understand your questions. They don't provide good answers. It is very frustrating.

Pros

The phone system and software are adequate for daily use. It has a nice team chat/messaging function. In most senses I would considers its functionality and features to be average.

Cons

Administering the system is a pain. It is simple to set-up and if you want to add new lines, it's easy. But if you need to delete a number or stop paying for extra lines, it is a pain and an involved process. To use the system without incurring excessive billing, you need a full time or at the very least an active phone administrator.

Enrico
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Experience With Dialpad

Reviewed on 15/02/2024

Pros

With Dialpad, managing business calls has been easy thanks to features such as call recording, call tracking and VoIP.
The business phone system features are very capable and using this tool is easy
It also comes with sales enablement features.

Cons

It has so many helpful features and so far Dialpad hasn't posed major challenges.

Joseph
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Very easy to use!

Reviewed on 24/07/2020

Pros

The cross-platform compatibility and ease of use. If I've missed a call and/or have a voice mail from my wired connection I can review and listen from any mobile device using the Dialpad app. Also the voice-to-text feature is convenient for those times that you don't have the option to listen to a voice mail.

Cons

I am happy with this product. If I could change only one thing it would be the voice-to-text feature regarding voice mail messages. The accuracy could be improved some, but this feature on most voice-to-text services are about the same for accuracy.

Showing 5 reviews of 522 Read all reviews

Dialpad FAQs

Below are some frequently asked questions for Dialpad.

Dialpad offers the following pricing plans:

  • Starting from: USD 27.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Dialpad has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Dialpad supports the following languages:

English, Japanese

Dialpad supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Dialpad integrates with the following applications:

Abstrakt, Alexa, AzureDesk, Bubble, Bullhorn ATS & CRM, CEIPAL ATS, CEIPAL Workforce, Ceipal Procurewise, Chorus, Clio, Cloze, Convin, Copper, DataGrail, Dialpad Ai Contact Center, Domo, Forethought, Gong.io, Google Workspace, HappyFox Assist AI, HappyFox Workflows, Helpwise, HubSpot CRM, Intercom, Jiminny, KIZEN, Kustomer, LawGro, LinkedIn for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Mindtickle, Miro, Mixmax, Okta, OneLogin, OutreachCRM, Playvox, Prodoscore, Recruitly, Rippling, Salesforce Sales Cloud, Salesmate, ServiceNow, Slack, Theta Lake Compliance Suite, Tray.io, Zapier, Zendesk Suite, Zoho CRM

Dialpad offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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