About FieldEdge
FieldEdge is the leading field service management software for contractors in the field service industries including HVAC, plumbing, electrical, and more. The web-based program is accessible from both the office and in the field, which means you are able to manage your company on-the-go.
The dispatch board saves office staff approximately 20+ hours in the week by allowing them to assign work orders based on a tech’s skill set and expected location at the time of job. FieldEdge also helps automate the billing process and eliminates double entry with the seamless QuickBooks integration.
With FieldEdge, technicians can access their items, tasks, services, and materials on-the-go with the mobile app so they never have to call into the office. The app's customizable pricebook helps technicians present good-better-best options to customers to drive additional revenue, which means increased ticket sizes. FieldEdge is also iPad compatible.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to FieldEdge
Key benefits of FieldEdge
• Spend less time doing double entry in the office with FieldEdge's seamless, real-time integration with QuickBooks
• Average one extra work order per day by using the FieldEdge mobile app and eliminating the need to call in to the office or search for customer information
• Increase your average ticket size with FieldEdge's customizable good, better, best price presentation tool
• Ensure that your technicians have the right skills for the assigned job with FieldEdge's smart dispatch board
• Know when service agreements are due for renewal, billing, and scheduling while also saving your office staff 20+ hours in the office with FieldEdge's service agreement management
• Know exactly where to put your marketing dollars with FieldEdge's powerful phone integration, which automatically tracks which marketing channels are making you money
Business size
Deployment
- Cloud-based
- On-premises
Markets
Canada, France, United States
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to FieldEdge
Images
Features
Total features of FieldEdge: 69
Alternatives
ServiceTitan
Housecall Pro
Service Fusion
ServiceM8
Reviews
Already have FieldEdge?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Facilities Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Customer Service
Reviewed on 04/08/2020
Pros
This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!
Cons
They are continually adding features so many features we needed at the beginning they did not have. They now do!
Alternatives Considered
S2K VisionReasons for Choosing FieldEdge
The system was clunky. They also continued to want more and more money in order to get the system to work for us. It definitely did not meet our needs.Reasons for Switching to FieldEdge
User interface ease of use customer service willingness to find ways to make it work for our company- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly customizable - Field Edge, hands down, is the best out there
Reviewed on 13/04/2022
Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT]
our...
Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT]
our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team.
Pros
The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division
Cons
It would be useful if the reports could be generated in all formats
Reasons for Choosing FieldEdge
Outdated featuresSwitched From
Smart ServiceReasons for Switching to FieldEdge
The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division. It's an all-in-one solution program- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Staff and Growing Platform
Reviewed on 04/05/2020
Overall the team at Fieldedge is willing to work with you which is something you don't often find...
Overall the team at Fieldedge is willing to work with you which is something you don't often find when working with a vendor. They are flexible, friendly and generally pleasant to work with, which helps make up for some of what the service may lack. There are plenty of options out there but if you're looking for a partner instead of a rigid behemoth, Fieldedge is a great choice.
Pros
The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need. She's a big part of the reason why we're still with this system.
Cons
Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly.
Response from FieldEdge
We really appreciate you taking the time out of your day to share your thoughts with us, Louis! We are continually working on enhancements to our software and take all feedback into consideration. We'll be sure to pass all of your comments along to the appropriate teams :) Looking forward to continuing to support your business in any way we can.
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great software for a smaller company & cost effective
Reviewed on 11/03/2020
Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and...
Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.
Pros
I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.
Cons
Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)
Alternatives Considered
Housecall ProReasons for Choosing FieldEdge
Honestly, cost. FieldEdge at the time seemed most comparable to ServiceTitan and was far more reasonable with cost for us since we are smaller.Switched From
ServiceTitanReasons for Switching to FieldEdge
At the time, it felt like a better fit for our company and had more of what we were looking for than Housecall Pro.Response from FieldEdge
Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge!
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
FieldEdge great for small to medium sized companies
Reviewed on 22/11/2019
Fieldedge helped streamline our company and operations substantially from our paper invoice and...
Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.
Pros
Ease of learning curve on basic functions was very manageable
scheduling is straightforward and can be accomplished with a few simple clicks
researching a customers history is an integrated tool and very easy to navigate
Cons
Overall the software seems a bit dated
some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.
Response from FieldEdge
Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.
FieldEdge FAQs
Below are some frequently asked questions for FieldEdge.Q. What type of pricing plans does FieldEdge offer?
FieldEdge offers the following pricing plans:
- Starting from:
- Free Trial: Not Available
FieldEdge has a contract-free monthly subscription pricing model.
Q. Who are the typical users of FieldEdge?
FieldEdge has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does FieldEdge support?
FieldEdge supports the following languages:
English
Q. Does FieldEdge support mobile devices?
FieldEdge supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FieldEdge integrate with?
FieldEdge integrates with the following applications:
Argotrak, Clearent, DocuSign, Mailchimp, Podium, QuickBooks Online Advanced, ReviewBuzz, Sage Intacct, Twilio
Q. What level of support does FieldEdge offer?
FieldEdge offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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