Skype for Business

Skype for Business

Microsoft Teams has replaced Skype for Business

4.3/5 (10130 reviews)

Skype for Business Overview

What is Skype for Business?

Skype for Business extends Skype’s standard capabilities beyond 25 users to cater for broader business deployment. Available standalone or integrated tightly within Microsoft’s Office 365 corporate packages and Enterprise plans, Skype for Business provides a total online meeting solution. Make VoIP calls or engage in message, audio and video chats with individuals across every device, before engaging in meetings with up to 250 people. One platform provides advance scheduling, multi-party 1080p HD video conferencing, plus real time application and desktop sharing with support for PowerPoint presentations also. Skype Meeting Broadcast further broadens the reach to host webinars for up to 10,000 attendees, integrating full producer controls, Microsoft Azure streaming, Bing Pulse polling and audience participation via Yammer.

Single click or touch sign on keeps joining sessions easy from calendar or meeting notifications, while Microsoft’s PSTN conferencing enables meeting attendance from just a telephone. Simply use a dial in number when Internet access is unavailable, with local numbers available worldwide to reduce calling costs.

Skype for Business Overview

Cost

Starting from
USD 2.00/month

Pricing options

Free Trial
Subscription
Value for money

Skype is FREE for use by up to 25 people.

Standalone Online Plan 1: $2.00 per user per month

Standalone Online Plan 2 (adds Skype for Business online meetings): $5.50 per user per month

Office 365 Business Essentials: $5.00 per user per month for at least 1 year

Office 365 Business Premium: $12.50 per user per month for at least 1 year

International calling rates still apply, additional enterprise price plans are available.


Skype for Business Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Screenshots

Skype for Business screenshot: Skype for Business showing contacts list
Skype for Business screenshot: Skype for Business showing contacts list Skype for Business screenshot: Skype for Business showing group audio and video on laptop Skype for Business screenshot: Skype for Business showing meetings screen on Android device Skype for Business screenshot: Skype for Business showing message thread on iPad Skype for Business screenshot: Skype for Business showing video chat running on Android device

Skype for Business Reviews

Skype for Business Reviews

Overall rating
4.3
/
5
Excellent
5191

Very good
3571

Average
1057

Poor
221

Terrible
90

Value for Money
4.3
Features
4.2
Ease of Use
4.4
Customer Support
4.2
86% recommended this app
Andrea S.

No more distance barriers with Skype

It is one of the easily available applications that is compatible with any device. Therefore, I recommend downloading and using it for various communication purposes wherever applicable. It has good quality and is profitable.

I'm solving the walls of the distance problem to have a conversation with people far from me. I am also resolving the need to travel to and incur costs for a meeting. I was able to have conversations with people from afar through Skype. I have also been able to hold meetings with my team with Skype successfully.


Edward C.

Skype for Business a true solution for a mobile workforce.

Good, reliable, very few times did the app fail to launch or was held back by a software upgrade.


Chaya W.

Skype – connects the people filling the distance

Skype is one such tool which provides so many facilities indie one package. It provides the services that could be found in five or six separate apps. Once the user downloads skype he or she is given the opportunity to get the services of five or six apps using this one app. Skype fills the distance between the relationships allowing to make long distance calls in a reasonable manner. It connects the people with their loved ones.


Kevin Z.

The Smart way to connect

Skype allows us to meet with customers and make it a personalized experience you cant get at many places anymore. We have the ability to make calls from anywhere on any device and that is crucial to keeping our operation running smoothly.
The Instant messaging feature is also a great tool if we are in a place where we cant talk.


Matthew D.

Skype - In the Office for the daily professional

The overall use of the product is good, the quick and easy communication factor for us has been ideal. There is other products available but the way it integrates with other Microsoft programs makes it that more of a go to product for us.

Overall we are happy with the day-to-day use of Skype for Business.


Andrea S.
Industry: Insurance
Company size: 10,001+ Employees

No more distance barriers with Skype

Used Daily for 1+ year
Reviewed on 18/04/2020
Review Source: Capterra

It is one of the easily available applications that is compatible with any device. Therefore, I recommend downloading and using it for various communication purposes wherever applicable. It has good quality and is profitable.

I'm solving the walls of the distance problem to have a conversation with people far from me. I am also resolving the need to travel to and incur costs for a meeting. I was able to have conversations with people from afar through Skype. I have also been able to hold meetings with my team with Skype successfully.

Pros

One of the features of skype is its easy use and Set up. Nowadays almost everyone has a Skype account, so finding a contact is very simple, making a video call is very easy and having a long-term call and without interruptions, because the audio and video quality is very good. It is a solution for commercial communications since it avoids many expenses in national and international calls, it can monitor calls and it is integrated with other applications. The computer and even other devices, Skype allows communication through video calls, voice and text.

Cons

The only thing I don't like about Skype is that in its latest updates on PC the notifications are somewhat annoying since they are large and take time to clear, I would rather they were small notifications on the taskbar.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Edward C.
Industry: Computer & Network Security
Company size: 13-50 Employees

Skype for Business a true solution for a mobile workforce.

Used Weekly for 2+ years
Reviewed on 22/01/2020
Review Source: Capterra

Good, reliable, very few times did the app fail to launch or was held back by a software upgrade.

Pros

Skype is a well know brand with several companies building hardware for it.
Many companies go through the extra step of getting their devices certified by Microsoft to work with Skype; guaranteeing 100% compatibility true Plug-N-Play. This made the deployment of equipment as simple as buying and drop shipping it directly to the users for self installation. The Skype software is extremely easy to learn and use.

Cons

Microsoft could not make its mind in which direction to take the product and it shows. Skype lacks features that its competitors have. Seemed that Microsoft always wanted the user to host a server (Lynx) and now Microsoft will be transitioning Skype into TEAMS. Too much name changing and not enough developing the product but developing a new product as its replacement.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Chaya W.
Industry: Computer Software
Company size: 51-200 Employees

Skype – connects the people filling the distance

Used Daily for 2+ years
Reviewed on 25/01/2019
Review Source: Capterra

Skype is one such tool which provides so many facilities indie one package. It provides the services that could be found in five or six separate apps. Once the user downloads skype he or she is given the opportunity to get the services of five or six apps using this one app. Skype fills the distance between the relationships allowing to make long distance calls in a reasonable manner. It connects the people with their loved ones.

Pros

Skype is a hybrid messaging and voice communication platform which is capable of connecting users from different locations of the globe. This application is suitable for both personal and business platforms. According to the way how the people are using it the usage differs from the personal user or business use.
Skype provides the ability to make both video and audio calls, conferencing, group chats, sending instant messages and even file sharing. This one app provides all the facilities that can be found in five or six separate apps. Skype can be used from any device a phone, tablet or a computer .the only thing which is needed is good network coverage. Skype is platform independent that it supports both Mac and pc while it supports both iPhones and Android phones. And also users do not need to make any payment to use skype The basic version of Skype is free

Cons

Although the basic version of Skype is free when the users need to upgrade the versions users have to make a payment. In order to use skype users need to have a proper network connection. If the conversations are being taken place under poor network facilities the conversation might be disturbed and stuck in the middle of the conversation. Skype also can be used as one of the tools for cyberbullying.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Kevin Z.
Industry: Food & Beverages
Company size: 13-50 Employees

The Smart way to connect

Used Weekly for 2+ years
Reviewed on 28/02/2020
Review Source: Capterra

Skype allows us to meet with customers and make it a personalized experience you cant get at many places anymore. We have the ability to make calls from anywhere on any device and that is crucial to keeping our operation running smoothly.
The Instant messaging feature is also a great tool if we are in a place where we cant talk.

Pros

Skype allows our business to connect with Buyers, Clients and business associates on a daily basis with features we have come to count on. its ease of use, great connectivity and loaded multi operation system features makes it easy to communicate with anyone and everyone at any given time.
I believe the pricing is very attractive for a small business as well, at $2.00 per user up to 250 people it is the obvious choice for us.

Cons

The only feature I would like to see improved on is the multi calling options, what I mean by this is if you have a one on one video conversation it is very smooth, however if you add multiple people there is a significant drop in quality at times. Now this could be due to bandwidth on the Skype servers but it was an issue at a few points.
Other than that we love working with Skype.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Matthew D.
Industry: Computer Software
Company size: 201-500 Employees

Skype - In the Office for the daily professional

Used Daily for 2+ years
Reviewed on 03/01/2020
Review Source: Capterra

The overall use of the product is good, the quick and easy communication factor for us has been ideal. There is other products available but the way it integrates with other Microsoft programs makes it that more of a go to product for us.

Overall we are happy with the day-to-day use of Skype for Business.

Pros

Skype for business has been in use for 2+ years in our office - the platform and layout is user friendly and the ability to build groups and favorite sections, makes it easier to message those within your circle quickly and easily.

Quick search option and the paring to Outlook are other positives - also the "At a glance" look to see if someone is available or not, is nice.

Cons

The fact remains, updates have been few and far between - this may be a matter of if its not broke... but it would be nice to see some updated screens, icons or just an overall view change would be great.

I think there could be a bit more functions within the calendar application within, this would allow for a truer experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8.2/10
Based on 10,130 user ratings
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Skype for Business Pricing

Skype for Business Pricing

Starting from
USD 2.00/month
Free Trial
Subscription
Value for money

Skype is FREE for use by up to 25 people.

Standalone Online Plan 1: $2.00 per user per month

Standalone Online Plan 2 (adds Skype for Business online meetings): $5.50 per user per month

Office 365 Business Essentials: $5.00 per user per month for at least 1 year

Office 365 Business Premium: $12.50 per user per month for at least 1 year

International calling rates still apply, additional enterprise price plans are available.

Skype is FREE for use by up to 25 people.

Standalone Online Plan 1: $2.00 per user per month

Standalone Online Plan 2 (adds Skype for Business online meetings): $5.50 per user per month

Office 365 Business Essentials: $5.00 per user per month for at least 1 year

Office 365 Business Premium: $12.50 per user per month for at least 1 year

International calling rates still apply, additional enterprise price plans are available.

Value for Money
4.3/5
Based on 10,130 user ratings
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Skype for Business Features

Skype for Business Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Communication Management
Conferencing
Contact Management
Instant Messaging
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.2/5
Based on 10,130 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Skype for Business

Additional information for Skype for Business

Key features of Skype for Business

  • Application and desktop sharing options
  • Audio, video, text plus online meetings and webinars
  • Integration within Office 365 suite packages
  • Make HD video calls, conduct meetings and webinars
  • Make VoIP calls to Skype contacts, mobiles and landlines
  • Never miss a call with voice mail and alerts
  • Remote collaboration & live co-authoring between colleagues
  • Securely encrypted to keep data and conversations safe
  • Send instant messages between Skype clients
  • Skype client apps available for all phones and tablets
  • Stream live 1080p HD video calls

Benefits

  • Skype for Business provides voice-over-IP (VoIP) communication and collaboration features for business use, with application support for all computers, tablets and phones.
  • Available standalone or packed with Microsoft Office 365 plans, providing seamless desktop/screen sharing and co-authoring capabilities from within popular apps.
  • Schedule and conduct online meetings with 250 attendees, or invite potentially up to 10,000 people to webinars – limited to colleagues or open to the web public.
  • Make audio calls to Skype client contacts, HD video chats and messaging sessions or enable attendees to join online meetings via telephone and Microsoft’s PSTN.
  • Access common calling features, built-in voice mail with Exchange integration to log missed calls – all with secure encryption enabled by default.
  • Skype for Business FAQs

    Skype for Business FAQs

    Below are some frequently asked questions for Skype for Business.

    Q. What type of pricing plans does Skype for Business offer?

    Skype for Business offers the following pricing plans:

    Starting from: USD 2.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Skype is FREE for use by up to 25 people. Standalone Online Plan 1: $2.00 per user per month Standalone Online Plan 2 (adds Skype for Business online meetings): $5.50 per user per month Office 365 Business Essentials: $5.00 per user per month for at least 1 year Office 365 Business Premium: $12.50 per user per month for at least 1 year International calling rates still apply, additional enterprise price plans are available.

    Q. What are the main features of Skype for Business?

    Skype for Business offers the following features:

    • Application and desktop sharing options
    • Audio, video, text plus online meetings and webinars
    • Integration within Office 365 suite packages
    • Make HD video calls, conduct meetings and webinars
    • Make VoIP calls to Skype contacts, mobiles and landlines
    • Never miss a call with voice mail and alerts
    • Remote collaboration & live co-authoring between colleagues
    • Securely encrypted to keep data and conversations safe
    • Send instant messages between Skype clients
    • Skype client apps available for all phones and tablets
    • Stream live 1080p HD video calls

    Q. Who are the typical users of Skype for Business?

    Skype for Business has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

    Q. What languages does Skype for Business support?

    Skype for Business supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Skype for Business offer?

    Skype for Business has the following pricing plans:

    Subscription

    Q. Does Skype for Business support mobile devices?

    Skype for Business supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Skype for Business integrate with?

    Skype for Business integrates with the following applications:

    AbacusLaw, Clarity Connect, Five9, LiveConf, Microsoft 365, Microsoft Project, Microsoft Teams, PeekTime, RingCentral Office, Unily

    Q. What level of support does Skype for Business offer?

    Skype for Business offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials