HelpOnClick Live Chat software is a powerful solution for small and midsize business. The combination of multiple up-to-date features and moderate price makes the software a real catch for business owners.
Real time traffic monitoring and chatting with customers is available right after installation, which is only a copy&paste setup. Advanced customization options help website owners make the tool fit in the look and feel of their website.
HelpOnClick Live Chat can be integrated into any website. It supports multiple websites and departments, so that operators can provide assistance on several websites from the same account. At the same time administrators can apply different settings and templates on different websites.
HelpOnClick provides native applications for iOS and Android devices, chat for Facebook pages, Virtual assistant (automated replies), integration with the HelpOnClick Help Desk or any help desk of your choice.
Pros
The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
Cons
I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.
Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.
We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.
Pros
HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.
Cons
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.
I really appreciate this tool and even more when I see that customers love it too
Pros
Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.
Cons
It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).
Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.
Overall, this is a good value for small businesses and plan to continue using them.
Pros
Affordable compared to other options. Easy to use for basic chat functions.
Cons
The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.
Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.
Pros
Ease of use and functionality. Provides all the tools you need to easily implement chat software on to a website.
I like that you are able to load questions into the virtual agent as this does allow many support calls to be answered without the need of human intervention.
The smartphone app also allows for support to be provided while on the go.
Cons
No major cons. The set-up of the virtual assistant was a little confusing but that was due to not watching the help video.
HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $7.20 per month (annual). Monthly an quarterly billing cycles are available. No credit card required for the 14-day free trial.
Real-time chatting to you website and Facebook page visitors. Advanced automated invitation rules. Integration with dozens e-commerce systems, CRM, help desks, CMS. Advanced statistics and reporting. Web, desktop & mobile interfaces, SMS chatting. Easy and intuitive interface. 5-minute setup. Virtual Agent for offline and busy hours. Multiple customization options.
HelpOnClick live chat helps to boost conversion, improve customer service and reduce service costs.
Below are some frequently asked questions for HelpOnClick Live Chat Software.
HelpOnClick Live Chat Software offers the following pricing plans:
Starting from: USD 7.20/month
Pricing model: Subscription
Free Trial: Available
HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $7.20 per month (annual). Monthly an quarterly billing cycles are available. No credit card required for the 14-day free trial.
HelpOnClick Live Chat Software offers the following features:
HelpOnClick Live Chat Software has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
HelpOnClick Live Chat Software supports the following languages:
Arabic, Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
HelpOnClick Live Chat Software has the following pricing plans:
Subscription
HelpOnClick Live Chat Software supports the following devices:
Android
HelpOnClick Live Chat Software integrates with the following applications:
3dcart, BigCommerce, Highrise CRM, Joomla, Shopify, Twitter, Wordpress, Zendesk, Zoho CRM, Zoho CRM
HelpOnClick Live Chat Software offers the following support options:
FAQs, Knowledge Base, Online Support, Video Tutorials
