---
description: Learn more about Interakt. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Interakt Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Interakt](/software/103437/interakt)

# Interakt

Canonical: https://www.getapp.com.au/software/103437/interakt

> Interakt is an All-In-One Customer Engagement and Support platform, which lets convert leads to paying customers with powerful marketing automation applications
> 
> Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Interakt

Leads can be captured using inbuilt forms, imported from CSV or XLS files, added manually, or collected through other software integrations via Zapier.

Real-time customer session and order data is captured and stored in customer profiles, with order histories and interaction histories for email and live chat.

Create funnels to track customer progress and the impact of different communication channels.

Send scheduled, automated or manual emails to customers using pre-built or custom templates, and view email campaign stats.

Target customizable notifications to customer segments or make announcements to update customers and visitors.

Customizable live chat widget with new chat alerts allows users to engage with customers and visitors directly through their website.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 5 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 3.4/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Fizzy Software
- **Founded**: 2013

## Commercial Context

- **Starting Price**: USD 49.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: 14-day free trial, no credit card required.

There after four plans available - 

- Free: 1 team member, up to 1000 customers, and 5000 leads.

- Startup: $49 per month or $490 per year, up to 3 team members, 25000 customers, and 50000 leads.

- Growth: $99 per month or $990 per year, up to 10 team members, 100000 customers, and 200000 leads.

- Company: $199 per month or $1990 per year, up to 20 team members, 300000 customers, and 600000 leads.

Customized enterprise plans are also available as per demand.

Special pricing is available for NGOs and educational institutions.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile)
- **Available Countries**: India

## Features

- Alerts/Escalation
- Automated Routing
- Autoresponders
- CAN-SPAM Compliance
- CRM
- Calendar/Reminder System
- Campaign Analytics
- Chat/Messaging
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Surveys
- Customisable Branding
- Customizable Templates
- Data Import/Export
- Dynamic Content
- Email Management
- Email Marketing
- Email Templates

## Integrations (9 total)

- Adobe Commerce
- BigCommerce
- Cloudflare
- PrestaShop
- Shopify
- Squarespace
- Weebly
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)
- [CRM Software](https://www.getapp.com.au/directory/230/crm/software)
- [Online CRM Software](https://www.getapp.com.au/directory/232/online-crm/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Alternatives

1. [EngageBay CRM](https://www.getapp.com.au/software/113999/engagebay-marketing) — 4.7/5 (907 reviews)
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews)
4. [Salesforce Starter](https://www.getapp.com.au/software/112791/salesforce-essentials) — 4.4/5 (223 reviews)
5. [Agile CRM](https://www.getapp.com.au/software/102073/agile-crm) — 4.1/5 (524 reviews)

## Reviews

### "Amazing all in one customer engagement tool" — 5.0/5

> **Subhash** | *6 July 2016* | Recommendation rating: 10.0/10
> 
> **Pros**: Easy interface,Fast and Smooth.
> 
> **Cons**: I couldn't find a problem in the system till now, everything is working smooth. Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.
> 
> I find this tool very helpful for all my customer engagement needs. One of the best tools when it comes to E-mail Marketing, Customer Support.

The support staff is very active and helpful.

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### "Interakt is the swiss army knife of online customer engagement. Affordable and easy to use." — 5.0/5

> **Verified Reviewer** | *19 January 2018* | Furniture | Recommendation rating: 9.0/10
> 
> **Pros**: Interakt is several products for the price of one. It includes a basic ESP, live chat, FAQ creator, notification, push notification, popup creator, light CRM and more.  That, and it is extremely affordable for a small business. It would be a great solution for new businesses that need a cheap, all-in-one solution for online customer interaction.  They have even created an all-in-one widget that allows you to call, chat, Facebook Message, or create a help ticket. The FAQ designer is also quite nice. And since the platform will keep user information, it will retain user activity into profiles so that you can get a more complete view of each lead. You can also setup some basic automated email campaigns, though if you're looking for a robust automated workflow ESP you best look elsewhere.
> 
> **Cons**: The only negative is customer support. First off, the companies appears to be based in India, so which in my experience has only been an issue when dealing with office hours. When I first signed up a few years ago, actually the customer support was very good. However, I think there have been some changes in the support structure there and ever since it has been very difficult to get help. In addition, it seems that the product development side is nowhere near as active as it once was. While it already offers a lot for the money, it seems that the ownership may not be as quick to release future updates. Because of this, it can require a little know-how to implement some of the more complicated features.
> 
> Interakt helped us during a time when we did not have integrated customer data. We mainly used it for live chat and for popping notifications. It also hosted our FAQ and served as a way to manage customer inquiries.

-----

### "fraud" — 5.0/5

> **kiran** | *7 February 2023* | Apparel & Fashion | Recommendation rating: 0.0/10
> 
> **Pros**: Useless and expensive product/ app.Beware. Scam. Fraud.I ended up paying over Rs. 12000/- They levy extra charges also that you come to know later and then do not cancel the subscription if you ask them to and continue to fleece you. I did not have Rs.1 benefit from this. Totally useless.

-----

### "One of the most worthy tools" — 5.0/5

> **Verified Reviewer** | *28 June 2016* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: For me, Powerful E-mail Automation, Smart Notifications and smooth Live-Chat.
> 
> **Cons**: I couldn't find a problem in the system till now, everything is working smooth. 

Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and  working on others.
> 
> I've been using Interakt for a year now and I find this tool so very helpful for all my customer engagement needs. If you talk about Lead / User Management, Order data management, E-mail Automation, E-mail Marketing, Customer Support via Live Chat or Helpdesk and even Notifications for my website. 

I couldn't find such a tool in such less pricing. (Btw, I'm on the free plan).

-----

### "All In One Customer Engagement Platform" — 5.0/5

> **Ghanshyam** | *18 December 2015*
> 
> Manage your leads , notifications , helpdesk and many more under one platform

## Links

- [View on GetApp](https://www.getapp.com.au/software/103437/interakt)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/interakt/> |
| en-AE | <https://www.getapp.ae/software/103437/interakt> |
| en-AU | <https://www.getapp.com.au/software/103437/interakt> |
| en-CA | <https://www.getapp.ca/software/103437/interakt> |
| en-GB | <https://www.getapp.co.uk/software/103437/interakt> |
| en-IE | <https://www.getapp.ie/software/103437/interakt> |
| en-NZ | <https://www.getapp.co.nz/software/103437/interakt> |
| en-SG | <https://www.getapp.sg/software/103437/interakt> |
| en-ZA | <https://www.getapp.za.com/software/103437/interakt> |
| fr | <https://www.getapp.fr/software/103437/interakt> |
| fr-BE | <https://fr.getapp.be/software/103437/interakt> |
| fr-CA | <https://fr.getapp.ca/software/103437/interakt> |
| nl | <https://www.getapp.nl/software/103437/interakt> |
| nl-BE | <https://www.getapp.be/software/103437/interakt> |

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