--- description: Learn more about AskNicely. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: AskNicely Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [AskNicely](/software/103321/asknicely) # AskNicely Canonical: https://www.getapp.com.au/software/103321/asknicely Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/103321/asknicely?page=2) > AskNicely enables you to coach, motivate, and empower your employees to make every customer experience awesome. > > Verdict: Rated **4.6/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of AskNicely Frontline Coaching Mobile App :: Personal scorecards :: Newsfeed and messaging :: Recognition and coaching :: Employee feedback Survey customization :: Supports Net Promoter Score (NPS), Customer Effort Score (CES) and Customer Satisfaction (CSAT) :: Chat style interface :: Define multiple follow up questions :: Branching logic Display formats :: Real time TV dashboards :: Staff mobile app for your teams (iPhone \& Android) :: Over 40 pre-built integrations including Salesforce, Slack and Snowflake Analytics :: Theme based text analytics :: Cross-tab comparisons Response Management :: Workflow engine :: Service level agreement reporting ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 100 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AskNicely - **Location**: Portland, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 399.00 - **Pricing Details**: Custom pricing based on your individual needs - please contact us to get a quote - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Dutch, English, French, Portuguese - **Available Countries**: Australia, Canada, Denmark, Germany, Ireland, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CRM - Customer Experience Management - Customer Segmentation - Customisable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Analysis Tools - Data Import/Export - Data Visualization - Drag & Drop - Email Marketing - Engagement Tracking - Feedback Management - Mobile Survey - Multi-Channel Data Collection ## Integrations (24 total) - Calendly - Cliniko - ClubReady - Freshdesk - Front - Geckoboard - Groove - Help Scout - HubSpot CRM - Intercom - JobAdder - Klips - Kustomer - Mailchimp - Mixpanel ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) ## Related Categories - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [NPS Software](https://www.getapp.com.au/directory/1963/nps/software) ## Alternatives 1. [Typeform](https://www.getapp.com.au/software/91581/typeform) — 4.7/5 (945 reviews) 2. [Survicate](https://www.getapp.com.au/software/101401/survicate) — 4.6/5 (99 reviews) 3. [SurveyMonkey](https://www.getapp.com.au/software/2371/surveymonkey) — 4.6/5 (10427 reviews) 4. [Screeb](https://www.getapp.com.au/software/2070945/screeb) — 4.5/5 (42 reviews) 5. [GetFeedback](https://www.getapp.com.au/software/91575/getfeedback) — 4.6/5 (53 reviews) ## Reviews ### "It does just what it's meant to do." — 5.0/5 > **Laurent** | *1 April 2018* | Recommendation rating: 9.0/10 > > **Pros**: Simple, efficient. It does just what it's meant to do. I have integrated it to slack very quickly and we have our customers answers in real time. > > **Cons**: A bit expensive for what it is. But it does the job... Maybe it could have a few more features. :) \! > > I have a better understanding of my customers. ----- ### "Great product to use for accurate customer feedback" — 4.0/5 > **Verified Reviewer** | *16 January 2018* | Oil & Energy > > **Pros**: The product was easy to set up, and the interface is friendly to navigate. The surveys are sweet and simple. Just a click in the email browser and the customer is done. There isn't any need for additional feedback unless the customer wants to. In the past we sent out surveys but received very little response. Since we started using Asknicely, we have seen this increase to about 30%. Our customer service experience has improved. We can collect our customer's feedback and address issues directly with them. Asknicely keeps the responses right in the system so you can refer back to them. It saves time for both the customer and the person responding to them. > > **Cons**: It is a little bit pricey for both the app survey and email survey compared to similar products. Most of these programs are built for medium to large businesses with an established customer base. The product is suitable for small to medium-sized companies that can manage day-to-day communications with customers. If you want are you going to invest in a product like this you want to make sure that you stay on top of these surveys and address any customer issues quickly. ----- ### "Quite confusing to set up" — 3.0/5 > **Daniel** | *30 January 2023* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: We get a decent response rate on our NPS survey. The throttling of surveys seems to work well. > > **Cons**: It has been very difficult to setup. We needed help at almost every step. But the worst part is that communication with customers through the platform cannot include attachments. So when someone leaves good feedback and you'd like a testimonial with either a photo or video to accompany it, you have to ask for them to email it outside of AskNicely. ----- ### "Simple tools that minimized NPS administrative overhead and let's you focus on the outcomes." — 4.0/5 > **Verified Reviewer** | *30 March 2018* > > **Pros**: Simplicity with deep capabilities if needed. This is a hard balance. Most important, they do have a client success manager that has been key to our success. They stand behind their product and they are open and action-oriented on recommendations. > > **Cons**: In order to keep the simplicity, there are some things that become harder to do based on your organization's need for unique organizational element. ----- ### "Phenomenal experience" — 5.0/5 > **Verified Reviewer** | *30 March 2018* | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and set up\! Rep was very helpful and explained all of the available features. Rep was also very helpful. > > **Cons**: There aren't options to ask more than the NPS question. We can ask follow up questions depending on how we are rated, but we'd ideally like to ask questions around "ease of doing business" etc. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/103321/asknicely?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/103321/asknicely) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data