About Toast POS

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.

Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.

Pricing starting from:

USD 165.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Toast POS

● Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

● The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

● The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

● Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

● The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

USD 165.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Toast POS Software - Toast POS allows customers to split checks & menu items
Toast POS Software - Toast POS allows guests to pay bills at their tables
Toast POS Software - Toast POS enables taking orders on the fly
Toast POS Software - Toast POS enables the generation of real-time reports on key parameters
Toast POS Software - Toast POS offers automatic notifications to servers on order completion
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Toast POS video
Toast POS video
Toast POS video
Toast POS Software - Toast POS allows customers to split checks & menu items Toast POS Software - Toast POS allows guests to pay bills at their tables Toast POS Software - Toast POS enables taking orders on the fly Toast POS Software - Toast POS enables the generation of real-time reports on key parameters Toast POS Software - Toast POS offers automatic notifications to servers on order completion

Features

Total features of Toast POS: 70

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Bar POS
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Management
  • Customisable Branding
  • Customizable Reports
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Restaurants
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Kitchen / Menu Management
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Returns Management
  • Returns Tracking
  • SMS Messaging
  • Sales Reports
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Transaction History
  • Wait List Management
  • Website Personalization
  • eCommerce Management

Alternatives

Revel Systems

3.7
#1 Alternative to Toast POS
Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you...

Square Point of Sale

4.7
#2 Alternative to Toast POS
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

NCR Aloha

3.7
#3 Alternative to Toast POS
NCR Aloha is a cloud-enabled restaurant management and point-of-sale (POS) platform that helps restaurants focus on...

Clover

4.0
#4 Alternative to Toast POS
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Reviews

Overall rating

4.2 /5
(288)
Value for Money
3.9/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
3.9/5

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Showing 5 reviews of 288
Jayelynn W. Jayelynn W.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incredibly Efficient!

Reviewed on 05/09/2019

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and...

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pros

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Cons

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Alternatives Considered

Aloha EPOS

Reasons for Choosing Toast POS

The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.

Switched From

TouchBistro

Reasons for Switching to Toast POS

While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.

Response from Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Toast--Support when you need it.

Reviewed on 16/05/2019

We are still early in the implementation of using Toast, but thus far I have been very impressed...

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Pros

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Cons

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Alternatives Considered

Square for Retail

Reasons for Switching to Toast POS

We chose Toast over Square because of: 1. Dedicated support 2. Individual labels for each shake 3. Text notifications to customer when their food is done 4. More reliable KDS (Kitchen Display Systems) 5. Much larger and more functional KDS screens
Denise G. Denise G.
Overall rating
  • Industry: Restaurants
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Resource for Restaurant Management

Reviewed on 06/10/2021

Overall happy with the product and will likely continue to be as they are forever growing,...

Overall happy with the product and will likely continue to be as they are forever growing, expanding, and adding in relevant new services frequently.

Pros

Toast has been a serious upgrade to our establishment. It is very user friendly and operates off a more "in the times" type of software than some other very outdated POS systems. All of their staff is friendly. The third party integrations are endless and offer something for all kinds of businesses. Online ordering and the ability to have an unofficial doordash partnership is very helpful and easy to use.

Cons

Support is not always the most efficient or informative. We often find where they simply cannot help us during odd inquiries or glitches, or we get multiple answers from different people. We also would like to see toast work on a table management and waitlist system that is actually functional for the restaurant. Currently, they offer third party table management integrations, but we have done trials with a few and none have quite what we are looking for.

Gonca E. Gonca E.
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible Tech Support And Filled With Bugs

Reviewed on 24/10/2019

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry...

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Pros

Affordable
Customer facing customization

Cons

1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim.
3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS!
4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running.
5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly.
6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us.

Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

Alternatives Considered

Clover and Revel Systems

Reasons for Switching to Toast POS

The price was more affordable and they gave us a discount.
Amber C. Amber C.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Customer service

Reviewed on 16/08/2021

amazing

amazing

Pros

The customer service with toast system is amazing. I have called at least once a week for the past two months learning features and everything there is to know about the POS. I have never waited longer than 1 minute for a real live person to answer on their customer support phone number. Every time the guys are so helpful and quick. They explain everything and are available 24/7 seriously it’s 3:08AM and they just got done helping me set up scheduling through the system. I highly recommend

Cons

The only concerns that has come to our attention is the processing fees. But all processing fees no matter what system you use is high and adds up every month. It’s nots toast fault credit card fees are high and that’s the banks not toast

Showing 5 reviews of 288 Read all reviews

Toast POS FAQs

Below are some frequently asked questions for Toast POS.

Toast POS offers the following pricing plans:

  • Starting from: USD 165.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Starter: From $0 per month (Flexible payment options available) Essentials: $165 per month (3 months free on Digital Ordering) Growth: From $272 per month

Toast POS has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Toast POS supports the following languages:

English

Toast POS supports the following devices:

Android (Mobile)

Toast POS integrates with the following applications:

7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF

Toast POS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Toast POS.