About Toast POS
Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.
Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.
Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.
Key benefits of Toast POS
- Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.
- The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.
- The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.
- Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.
- The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.
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Reviews
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- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Toast POS for Restaurants
Reviewed on 03/01/2023
We have had a great Toast experience overall. It is a vast improvement over our previous POS system...
We have had a great Toast experience overall. It is a vast improvement over our previous POS system and saves us a great deal of time by giving us important information in a concise, effective format.
Pros
The whole package is easy to use and provides a huge amount of valuable information. It also helps build sales with ordering and marketing options (some of which are at additional cost).
Cons
The initial installation required us to do a great deal of the set-up work, which required outside technical help. It also would have been nice to have someone present for an extra day or two to help with errors and changes. I am interested in rolling out Toast Order and Pay, but Toast can't locate a similar restaurant for me to model, which is causing delays in using this feature.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Toast Support needs a lot of "Support"
Reviewed on 22/12/2022
Overall I like using Toast and the various integration options, but if they cannot get better...
Overall I like using Toast and the various integration options, but if they cannot get better support solutions, they will conitnue to have angry merchants who wait weeks for solutions and have to spend time digging for their own solutions after Toast cannot help or refuses to help. In a fast moving business like a restaurant, having to wait weeks for support especially on issues that cause revenue loss is devastating and would be a reason to find another POS solution. If you're going with Toast make sure you have managers who are experts at troubleshooting and critical thinking because they will have to figure out problems themselves a lot and will have to be able to articulate in very simple terms to the support team what the issue is for it to be understood.
Pros
Toast software works pretty well, and has a lot of integration partners which is nice for a growing small business who is looking to integrate several different tech options.
Cons
The "Support" or lack there of leaves much to be desired. When I call support often times I am teaching or coaching their support people on what the issue is or how to fix it. They often sound like they are reading solutinos from a flip book and many times the solutions offered are not for the problem I am describing. I have to repeat myself more than 4 or 5 times for them to understand what the issue is and even then, it is painful to get them to understand the problem and offer me appropriate support.Further, I recently had a support issue that I had to call and email about for 3 weeks straight every day in which they continued to offer no support and today told me they refused to send me to the integrations department because the problem I was experiencing was not a toast problem. Turns it is WAS. I have never been refused support before. Very dissapointed in their support or lack there of.
Reasons for Switching to Toast POS
Price, integration opportunities, growth potential, ease of use- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Toast POS has been a nightmare
Reviewed on 03/08/2023
I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon...
I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon as we were hooked up with zero training, and it only got worse which is why i'm here.I have a 39 Year old restaurant with a pretty large menu, it wasn't easy to make the switch, but i did, and regret it.
Pros
The handheld device is nice, but i only ordered one, when i tried to send a second one back they told me to keep it, but still charged me for 2 ($100.00) month.
Cons
I was mislead by their sales team, it never felt right but i was sold on the 3rd party integration, once i found out they don't integrate, it took a month to find out the truth, but was still billed for things i didn't receive or use, even things like Caller ID (common 101 stuff with so called older POS companies) i understand they discontinued, but they still charged me for it, and refused to refund without a fight.Bottom line, this has been the single worst decision iv'e made as a small business owner, and it's not over yet, i'm still fighting to learn new system, a system i wish i never moved forward with. do your research, it's not always greener on the other side.If you're a huge company with multiple locations then Toast might work for you, you would also need to have a very small menu with very few modifiers for it to work and be worth it, but honestly after the huge expense monthly plus CC processing is it really worth it?
Alternatives Considered
Square Point of SaleReasons for Choosing Toast POS
I was under the impression they offered features that i found more valuable like 3rd Party Order Processing and Marketing, however by the time you add up all they have and charge you for it's 70% more than other companies, not to mention they don't actually offer things like 3rd party order integration, unless you use their drivers, that's not what i was told by sales team, now i'm stuck here, and they charged me fully right away and refused any refunds even though i did NOT get what i wanted, also charged me for Caller ID too which was new to they, they scrapped it after we went live, but still charged me and refused to refund.I wish Caller ID was the least of my problems.Reasons for Switching to Toast POS
What they offered to do and integrate, but they failed to integrate what they said, but still charged 100% right away and refused any refund.Response from Toast
Hi Andrew, Thank you for your review. We'd like to look into this further and will be reaching out shortly to get this resolved.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied user
Reviewed on 06/09/2023
Pros
The online access is the most important. Being able to make changes in real time with no service interruptions.
Cons
I wish I could process payments for customers on the desktop version. Same for gift cards sales.
Alternatives Considered
Square Point of SaleResponse from Toast
Hi Kelly, thanks for the positive review and for sharing your feedback. Join our online community at community.toasttab.com to connect with other restaurant leaders and get support from the Toast team.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Beware of their promises
Reviewed on 21/10/2019
After 6 months, I am not impressed. I am spending so much more money than I was before, and put in...
After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.
Pros
Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.
Cons
Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.
Response from Toast
Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.
Toast POS FAQs
Below are some frequently asked questions for Toast POS.Q. What type of pricing plans does Toast POS offer?
Toast POS offers the following pricing plans:
- Starting from: USD 165.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Starter: From $0 per month (Flexible payment options available) Essentials: $165 per month (3 months free on Online Ordering) Custom: Custom Price New Restaurant Basics: $110 per month
Q. Who are the typical users of Toast POS?
Toast POS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Toast POS support?
Toast POS supports the following languages:
English
Q. Does Toast POS support mobile devices?
Toast POS supports the following devices:
Android (Mobile)
Q. What other apps does Toast POS integrate with?
Toast POS integrates with the following applications:
7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF
Q. What level of support does Toast POS offer?
Toast POS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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