About TouchBistro

TouchBistro has been named the Best POS System for Restaurant for three years running, by Business News Daily. Our prize winning factor is that TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the industry with 24/7 expert support from former restaurant servers, managers, and owners.

Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management and loyalty right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.

Pricing starting from:

USD 69.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of TouchBistro

? TouchBistro’s Tableside Ordering is designed to help staff fulfill orders faster and more accurately while upselling high-margin menu items or modifiers. Features like one-touch bill splitting, personalizable menu display modes, and one-swipe seat joining let your servers focus on the customer.

? TouchBistro’s table and floor plan management features allow you to accurately layout your business’s floor plan in your point of sale. Take orders, transfer customers, and manage your floor with a visual interface that allows you to improve service.

? Take credit, debit, and cash payments wherever you are. TouchBistro simplifies payment with multiple credit card payment processor and EMV-compliant device options, as well as robust support for non-integrated payments and traditional cash drawers.

? TouchBistro has been designed for and by restaurant service staff, with features and customization options to tailor your menus specifically to the way you run your restaurant, so you can improve service times and increase sales.

? TouchBistro has a ton of features designed to make it easier for you to keep your staff moving, keep them honest, and reduce the overhead necessary to schedule, track, measure, and enable their success.

? TouchBistro allows you to take care of your top customers with tools for managing customer accounts, remembering and rewarding your key clientele, running accounts, and personalizing service.

? TouchBistro’s Inventory Management features help you keep track of what you have in inventory at your restaurant. TouchBistro’s approach ensures you can quickly and easily know what’s going on with your products without formulas and spreadsheets.

? TouchBistro’s comprehensive reporting allows you to make better business decisions with dozens of different and critical reports available right on the iPad or on any device, anytime, anywhere through the cloud portal.

? TouchBistro’s support has won multiple customer service awards with a team built up of former and current restaurant servers, owners, and managers. TouchBistro combines industry knowledge with support tools to offer support 24/7, 365 days a year.

Business size

S M L

Deployment

  • Cloud-based
  • On-premises

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

USD 69.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

TouchBistro Software - TouchBisto alows users to generate customized end of the day reporting
TouchBistro Software - TouchBisto alows users to generate email based or physical copy of the bills
TouchBistro Software - TouchBisto alows users to monitor venues in real-time
TouchBistro Software - TouchBisto alows users to split bills at a single touch
TouchBistro Software - TouchBisto enables users to create custom floor layouts
TouchBistro Software - TouchBisto offer inventory tracking and sounds alerts for replenishments
TouchBistro Software - TouchBistro rewards
TouchBistro Software - TouchBistro inventory management
View 10 more
TouchBistro video
TouchBistro video
TouchBistro Software - TouchBisto alows users to generate customized end of the day reporting
TouchBistro Software - TouchBisto alows users to generate email based or physical copy of the bills
TouchBistro Software - TouchBisto alows users to monitor venues in real-time
TouchBistro Software - TouchBisto alows users to split bills at a single touch
TouchBistro Software - TouchBisto enables users to create custom floor layouts
TouchBistro Software - TouchBisto offer inventory tracking and sounds alerts for replenishments
TouchBistro Software - TouchBistro rewards
TouchBistro Software - TouchBistro inventory management

Features

Total features of TouchBistro: 64

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Clock In / Out
  • Contact Management
  • Customer Accounts
  • Customizable Reports
  • Data Import/Export
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • For iPad Devices
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Kitchen / Menu Management
  • Loyalty Program
  • Mobile Access
  • Offline Access
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Returns Management
  • SSL Security
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Time Clock
  • Tips Management
  • Wait List Management

Alternatives

Toast POS

4.1
#1 Alternative to TouchBistro
Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational...

Square Point of Sale

4.7
#2 Alternative to TouchBistro
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Clover

3.9
#3 Alternative to TouchBistro
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Revel Systems

3.7
#4 Alternative to TouchBistro
Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you...

Reviews

Overall rating

4.0 /5
(347)
Value for Money
3.7/5
Features
3.9/5
Ease of Use
4.2/5
Customer Support
3.6/5

Already have TouchBistro?

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Showing 5 reviews of 347
paul
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

For iPad soulution for busy restaurants, this is your answer!

Reviewed on 08/10/2016

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system...

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta

Pros

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Cons

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Ashley
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Fair value for the price

Reviewed on 26/01/2021

It has been fair. Sometimes their customer service department is hard to get a hold of. We have...

It has been fair. Sometimes their customer service department is hard to get a hold of. We have found that calling in the morning hours (MST) have proven to be best odds so far.

Pros

The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we had prior.

Cons

The set-up was a little bit of a struggle with nested modifiers. And, we are getting ready to utilize the online ordering feature and found out that nested modifiers do not pull into the online ordering platform, which is difficult and we are going to have to find a work around.

Response from TouchBistro

Hi Ashley, thank you very much for your feedback! It's wonderful to hear that you and your staff have found TouchBistro to be easy to use. I will pass your note regarding your Online Ordering trouble on to our product team. - The TouchBistro Team

Becky
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Would Recommend

Reviewed on 26/07/2022

This POS has made my life so much easier. The reporting is amazing and everything is so easy. I...

This POS has made my life so much easier. The reporting is amazing and everything is so easy. I haven't had any major issues as I've only used it for 6 months but so far I would 100% recommend.

Pros

SO easy to use - programming buttons, menus, integrating payment, splitting bills - everything about it is so easy

Cons

In person set up would have been alot easier but that's the only con I can think of

Sunny
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Nightmare experience

Reviewed on 12/07/2022

I run a nola theme bar in wrigley Chicago. Speed is the key to the business.
The main reasons i...

I run a nola theme bar in wrigley Chicago. Speed is the key to the business.
The main reasons i switched to touchbistro are: unlimited free hardware and unlimited licenses/user, my [SENSITIVE CONTENT]
promised to install the hardware onsite and ensure the product works smoothly in the bar. Before i signed up with the touchbistro, i explained to my [SENSITIVE CONTENT]
the features we need.
My[SENSITIVE CONTENT]
left my bar before the installation was completed, and during the installation, i asked the[SENSITIVE CONTENT]
, how to add staff, how to add/remove items, and how to change items, and he really doesn't know how to do it and had to google. The next day we went live, and i texted my[SENSITIVE CONTENT]
how to pre-authorize, change item, and so on. he basically told me to google it and find it out myself. Shortly after that he simply ignored my texts and blocked my number.
1. long processing time (30-1min) to enter items and process the card
2. there are 2 pieces of devices (ipad and processer) my[SENSITIVE CONTENT]
told me to get the case later on but we had to deal with 2 pieces the whole time we used it.
3. can't pre-authorize efficiently (only on tabs not on tables and bar seats which was very confusing)
4. 2 ipads froze on the first day we used
5. the processor kept turning off, so we had to turn on, wait till synchronized before then process

we had to went back to Toast after 4 days of using Touchbistro. In order to break the contract, touchbistro sent me an invoice of 14,000 for the 4 days that i used. DO NOT trust what they promise.

Pros

colors on the menu buttons
unlimited software and hardware for a set price

Cons

-horrible customer service
-long processing time
-confusing reports
-false advertisement

Response from TouchBistro

Hi Sunny. I am sorry to hear about the issues you have been facing.I see you're already in contact with our CARE team but let us know if there's anything more we can do to help!

Magan
Overall rating
  • Industry: Wine & Spirits
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Average overall

Reviewed on 07/06/2022

Average

Average

Pros

Ease of use, wireless capabilities, most of the customer service reps are knowledgeable and friendly.

Cons

Does not allow you to put a hold on credit cards for any amount. Does not work when internet is down which it is supposed to store and forward, and it does not. Was supposed to be completely wireless and is now not. Hate to have to pay for more equipment when I pay a monthly fee.

Response from TouchBistro

Hi Magan, thank you for your review.

We are sorry to hear about the issues you were facing. Please call 1-888-342-0131 and our Customer Support team who would be happy to look into this for you.

Showing 5 reviews of 347 Read all reviews

TouchBistro FAQs

Below are some frequently asked questions for TouchBistro.

TouchBistro offers the following pricing plans:

  • Starting from: USD 69.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

• Solo (1 User License) - $69 per month • Dual (2 User Licenses) - $129 per month • Team (Upto 5 User Licenses) - $249 per month • Unlimited (Unlimited User Licenses) - $399 per month

TouchBistro has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

TouchBistro supports the following languages:

English

TouchBistro supports the following devices:

iPad (Mobile)

TouchBistro integrates with the following applications:

7shifts, Craftable, Deliverect, EVO Payments, MarginEdge, Marketman, Optimum Control, Ordermark, PayPal, Push Operations, QuickBooks Online Advanced, Sage Intacct, Square Point of Sale, Square for Retail, TSYS, WISK.ai, Worldpay, Xero

TouchBistro offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for TouchBistro.