Service Fusion
About Service Fusion
Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.
Service Fusion helps users in creating estimates and job confirmations quickly using pre-populated product and service line items as well as tracking referral sources and assigning jobs to sales personnel for commission calculation. The drag & drop dispatch grid lets users send job information to field workers on their mobile phones via text message or the mobile web app. Users can create invoices against job orders, process payments and update the accounting system with a single click. Service Fusion supports automatic synchronization of invoices. The tool also supports serialization of inventory and managed stock inventory using the built-in inventory system. Time tracking, payroll reporting and revenue reporting is also supported by the product.
Service Fusion is customizable and user-specific permissions and preferences can be applied to the system’s many modules. The software also offers native mobile apps for Android and Apple mobile devices. Fix St Louis and Dun-Rite Vac are few of the organizations using this software.
Key benefits of Service Fusion
? Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.
? The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.
? Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.
? The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.
? The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.
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Reviews
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- Industry: Construction
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
software for complete service management.
Reviewed on 11/02/2023
Service Fusion makes it tremendously easy for me to access all of my accounting and client...
Service Fusion makes it tremendously easy for me to access all of my accounting and client information when I'm on the move. Along with having good customer assistance, I can access it using the app on my phone, tablet, or work PC. As a result, I can save a ton of time.
Pros
Estimates, scheduling, online payments, a mobile application, and reporting are all included in the comprehensive software package with FSM features. With Service Fusion, you can quickly convert a task into an invoice. Out of all of them, I prefer Billing and Invoicing the most.
Cons
Because it occasionally travels very slowly, the software needs a good connection to work. in addition to the restricted number of report options that may have been increased.
Alternatives Considered
JobberReasons for Switching to Service Fusion
Software is always getting better, and it's far simpler to configure than other software on the market.Response from Service Fusion
Thank you for the review! We are so glad you are enjoying using Service Fusion.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Much Improved
Reviewed on 14/06/2022
I've been using this software for years and it has much improved over time. There are several...
I've been using this software for years and it has much improved over time. There are several add-on features like call tracking and phone automation that are very useful.
Pros
I like the ability to schedule workers, schedule payment notifications, and do job costing all from the same place.
Cons
It can be a little tricky to navigate and the custom template setup is a bit lacking.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Not reliable Servers are constantly down , very overpriced for the reliability
Reviewed on 28/09/2022
The problem is reliability of their servers. At least several times a week they go down anywhere...
The problem is reliability of their servers. At least several times a week they go down anywhere from 10 minutes to 2 hours to fix. You try running a service company when your techs cant go to the next job because the server is down. I am assured once a week that there server issues are resolved and they are not. I have been using this software for over 2 years, 6 month ago they did something because they are no longer reliable. I am paying top $ for the software . Kickserve was much more reliable and much less expensive.
Pros
As a dispatch software it does a good job
Cons
When it is working it is good , the problem in the last 6 months the server constantly goes down crippling my business
Response from Service Fusion
Ken, we understand our software's mission-critical nature and take these issues extremely seriously. I can assure you that our engineering teams are working to reduce and eliminate the risk of any similar events occurring in the future. We sincerely apologize for any inconvenience.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of the best dispatching softwares!
Reviewed on 09/12/2021
Great all around dispatching/billing software. Intregrates well with QuickBooks for billing, all of...
Great all around dispatching/billing software. Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing!
Pros
Very easy to implement, utiliize, training, etc. I have worked with many dispatching softwares, but this one is everything we needed with a lot of extras - dispatch zone map, heat map, customer email blasts, and the list goes on and on.
Cons
No ability to make a negative invoice or a credit memo. You can void tickets easily, but some customers must have a hard copy of a credit with a different number than their original and this cannot be done as of yet in the software.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gilford NH
Reviewed on 01/05/2024
Generally satisfied. It's hard when we live on the east coast and your company is based in Texas,...
Generally satisfied. It's hard when we live on the east coast and your company is based in Texas, which is a different time zone and we seem to have to wait until 10 a.m. our time to get help.
Pros
You should write "do" above, not did (past tense like we are leaving you.)
What I like most about SF is it is user friendly.
Cons
Like least, that you can't hit the back button and be exactly where you were. Everything resets. When creating a job it defaults to dispatched status instead of scheduled status. We have to change it from dispatched to scheduled. Issues with estimates, have to save as pdf to get it to print on one page. Otherwise, it prints address field separate from the details. Can be slow at times, especially when using search function.
Response from Service Fusion
Thank you for your honest feedback! Please use our ideas portal to submit some of your suggestions to our product and development team. Also, our support team expanded their available hours at the beginning of the year. Support is available from 7 am - 7 pm ET.
Service Fusion FAQs
Below are some frequently asked questions for Service Fusion.Q. What type of pricing plans does Service Fusion offer?
Service Fusion offers the following pricing plans:
- Starting from: USD 225.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Service Fusion?
Service Fusion has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Service Fusion support?
Service Fusion supports the following languages:
English
Q. Does Service Fusion support mobile devices?
Service Fusion supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Service Fusion integrate with?
Service Fusion integrates with the following applications:
Google Calendar, Microsoft Outlook, QuickBooks Online, QuickBooks Online Advanced
Q. What level of support does Service Fusion offer?
Service Fusion offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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