Service Fusion

Easy. Powerful. Mobile. Field service management software.

About Service Fusion

Service Fusion is a web-based field service management software that offers a variety of features such as customer management, invoicing & payments, inventory management, time tracking and reporting.

Service Fusion helps users in creating estimates and job confirmations quickly using pre-populated product and service line items as well as tracking referral sources and assigning jobs to sales personnel for commission calculation. The drag & drop dispatch grid lets users send job information to field workers on their mobile phones via text message or the mobile web app. Users can create invoices against job orders, process payments and update the accounting system with a single click. Service Fusion supports automatic synchronization of invoices. The tool also supports serialization of inventory and managed stock inventory using the built-in inventory system. Time tracking, payroll reporting and revenue reporting is also supported by the product.

Service Fusion is customizable and user-specific permissions and preferences can be applied to the system’s many modules. The software also offers native mobile apps for Android and Apple mobile devices. Fix St Louis and Dun-Rite Vac are few of the organizations using this software.

Pricing starting from:

USD 99.00/month

  • Free Trial
  • Subscription

Key benefits of Service Fusion

● Service Fusion is a field service management software that allows users to communicate with the workforce in the field using the mobile web app, integrated voice and text messaging or VoIP system.

● The software helps to store and manage customers’ contact information, communication preferences, billing terms, referral sources, documents, images and private & public notes.

● Service Fusion helps to improve customer satisfaction and loyalty by communicating with the field workforce and sending customers automated notifications and reminders of service appointments and other offerings.

● The product offers a variety of preferences that allow users to customize the information that appears on their screens, in email and text communications as well as set user-specific access to the system’s many modules.

● The tool offers clock-in / clock-out features within the administration system and mobile app to help in time tracking as well as supports payroll & overtime pay calculation and reports.

Devices

Business size

S M L

Markets

United States, Canada, Australia

Supported Languages

English

Pricing starting from:

USD 99.00/month

  • Free Trial
  • Subscription

Images

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Service Fusion video
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Features

Total features of Service Fusion: 110

  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Booking Management
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Client Portal
  • Clock In / Out
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Contact Management
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Dispatch Management
  • Document Imaging
  • Document Storage
  • Drag & Drop Interface
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • GPS
  • GPS Integration
  • Geographic Maps
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Overtime Calculation
  • Partial Payments
  • Payroll Management
  • Progress Reports
  • Progress Tracking
  • Project Notes
  • Purchase Order Management
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Referral Source Tracking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • SLA Management
  • SMS Integration
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Status Tracking
  • Summary Reports
  • Tagging
  • Task Scheduling
  • Third Party Integration
  • Time & Expense Tracking
  • User Photos
  • Voice Mail
  • Work History
  • Work Order Management
  • Workflow Management

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ServiceTitan

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Loc8

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Loc8 will help you manage your service business. Easy to get started with free and paid editions. Loc8 will help you...

Workiz

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Reviews

Overall rating

4.5 /5
(134)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.5/5
Customer Support
4.6/5

Already have Service Fusion?

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Showing 5 reviews of 134
Brandon V.
Overall rating
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

If you have a sales team that is mobile and on the road this is an incredible platform.

Reviewed on 01/04/2018

Pros

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Cons

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Jennifer S.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Service Tech & Office friendly

Reviewed on 24/09/2020

They were super about the initial training, and have consistently tried to answer any remaining...

They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Pros

Better dispatching than what we had before.

Cons

Reports aren't all that they need to be, but can download info to Excel & manipulate most data

David L.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

This software is not ready for work.

Reviewed on 30/03/2017

First I would begin saying that this software looks great on the demo presentation. But after you...

First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.

Pros

It looks like a perfect fit for our business model. We liked the option that the technician on the field can capture pre and post work signatures.

Cons

The technician mobile app does not have any way to work offline. The app is full of bugs and not functunal at all on the field. The online system is very cluttered to work with.

Response from Service Fusion

Hi David:

Thank You for your feedback.

We are not without flaws and we definitely don't claim to accommodate every workflow, but we try very hard to make it work for everyone who decides to give us a shot. We wouldn't have over 1,000 paying customers with a "great demo" alone.

I understand it's important to you, but offline support is a feature, not an issue. There were other things on your list that we simply didn't do. It wasn't a feature that was "broken". It just wasn't available.

Our V2 features more than offline support. It has a built-in VoIP phone system, a CRM, email, progress invoicing & more. Everything our customers asked for. And it uses the latest tech available today, not two years ago. We rebuilt from the ground up because it has a completely different architecture. Phone manufacturers roll out new phones every year not because the last model was bad, but because the new model is better.

I am sorry we couldn't be a great fit for you at this time.

Max

Paddy W.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love the product but REALLY LOVE the support team - Thank you [SENSITIVE CONTENT HIDDEN]

Reviewed on 10/11/2020

Extremely happy.

Extremely happy.

Pros

The communication tools for both the clients and our techs in the field. We're still learning more great features every day and experimenting. Love how they are constantly adding new features and easy explanations of how to use them. When we have questions, and we often do, the support team is amazing!

Cons

We're in the process of learning more about the great features of Fusion. There is a lot here that we're not using yet... yet.

Carla R.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wow, great product and great support!

Reviewed on 11/03/2020

We were skeptical about switching from one online program to another for our dispatch and billing...

We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing.

Pros

It is hard to say what we like most about Service Fusion because all the parts work together to help our business function at it's best. Maybe the customer support. They actually want to help us, can help us and know what they are talking about. They give answers instead of the run around, every single time without fail. It is truly amazing and compared to other programs we have used it is night and day the level of expertise and perfection.

Cons

The video tutorials. They were a bit torturous. Watching a video of a learning session that lasts a couple of hours while trying to run an emergency service company and take care of customers is asking too much.

Showing 5 reviews of 134 Read all reviews

Service Fusion FAQs

Below are some frequently asked questions for Service Fusion.

Service Fusion offers the following pricing plans:

  • Starting from: USD 99.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Starter edition - $99/month Starter+ edition - $199/month Pro edition - $349/month

Service Fusion offers the following features:

  • Add photos
  • Auto reminders
  • Calendar sync
  • Clock In / Out
  • Credit card processing
  • Custom fields
  • Customer web portal
  • Estimates & jobs
  • Export/import data from Excel and CSV files
  • GPS fleet tracking
  • Integrates with QuickBooks
  • Integrates with third party applications
  • Inventory control
  • Inventory management
  • Invoices
  • Invoicing & Payments
  • Job management
  • Job scheduling
  • Microsoft Outlook integration
  • Mobile apps
  • Payroll reports
  • Progress statuses
  • Quote management
  • Real time data
  • Secure data storage
  • Time tracking
  • Voice & text messaging

Service Fusion has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Service Fusion supports the following languages:

English

Service Fusion supports the following devices:

Android, iPhone, iPad

Service Fusion integrates with the following applications:

Google Calendar, Microsoft Outlook, Profit Rhino, QuickBooks Online, QuickBooks Online Advanced

Service Fusion offers the following support options:

Online Support, Phone Support, FAQs, Knowledge Base, Video Tutorials

Related categories

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