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Vagaro

Name: Vagaro
Rating: 4.7 (3472 reviews)

Vagaro

4.7 (3,472)

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Beauty, wellness and fitness appointment management tool

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About Vagaro

Vagaro is an appointment scheduling solution that helps businesses get found, booked & paid. The platform enables administrators to manage appointments, payments, payroll, inventory, & much more on any device. Teams can stand out from competition with a custom logo, website, online store and branded app. It allows operators to attract new customers on the Vagaro free marketplace and integrate it with social media booking tools. Supervisors can retain customers & boost sales with AI-based text and email marketing tools. It also lets stakeholders stop no-shows with deposits and automated reminders.

Key benefits of Vagaro

Vagaro's salon, wellness and fitness software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.

Users can send booking confirmation and reminders to customers via email or text message.

Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.

The solution offers a history tracking feature which lets users keep track of customer information, previous visits, and preferred services.

Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to personal websites.

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Starting Price

$45.00

month

USD 12.00

month

Pricing Options

Free version

Free trial

Free version

Free trial

Features

223

Integrations

Ease of Use

4.6 (3,472)

4.6 (960)

Value for Money

4.7 (3,472)

4.7 (960)

Customer Service

4.6 (3,472)

4.7 (960)

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Reviews

Overall rating

4.7 /5

(3,472)

Value for Money

4.7/5

Features

4.6/5

Ease of Use

4.6/5

Customer Support

4.6/5

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Showing 5 reviews of 3,472 Read all reviews

Showing 5 reviews of 3,472

Md Alam

Overall rating

Industry: Marketing & Advertising
Company size: Self Employed
Used Daily for Free Trial
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Best Place to book your selfcare appointments

Reviewed on 22/06/2024

Best place for self care appointment scheduling, once a new customer book's an appointment the next...

Best place for self care appointment scheduling, once a new customer book's an appointment the next time he don't need to worry about anything as all information are stored. Robust for dealing with every thing.

Pros

All in one solutions for selfcare with easy user interface, robust for managing appointments, class, staff, scheduling.

Cons

The landing is little bit slow, with the service offered if there is gif of service even in small size will be great.

Michael

Overall rating

Industry: Health, Wellness & Fitness
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Easy Peasy

Reviewed on 13/06/2024

Simple and easy to use. Plus I get 1000 emails a month!!

Pros

I always get a real person on the phone.

Cons

Sometimes the connection is bad. But they help me through it.

Alternatives Considered

Kicksite

Reasons for Switching to Vagaro

Affordability and ease of use was a priority as a father and business owner.

Lexie

Overall rating

Industry: Health, Wellness & Fitness
Company size: Self Employed
Used Monthly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Helpful platform

Reviewed on 21/02/2025

It is easy to use, quick, organized, and nicely put together. Website looks clean!

Pros

I love how organized this platform is and easy to book!

Cons

I wish there was an option where you could all your past bookings.

Response from Vagaro

Thanks for your feedback! We're glad you love how organized and easy-to-use Vagaro is. You can view your past bookings in your account history, but if you're looking for a specific feature, we'd love to hear more about what you have in mind. Let us know how we can improve your experience! 😊🚀

Anita

Overall rating

Industry: Alternative Medicine
Company size: Self Employed
Used Daily for Free Trial
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 3.0 /10

On the fence, but TRIAL IS SO USEFUL IN UNDERSTANDING THE SOFTWARE!

Reviewed on 07/09/2024

Pros

Not sure how I feel about it. I have completely mixed views. I signed up for a trial period, when I thought my business would be opening in May, It is now September and I am about to open. The trial period, did not let me obviously try the debit card or payment options. Then from my understanding if you didn't click to continue the trial period, you were no longer getting the service. Yet I am being asked to pay $40.00, $35.00 plus a late fee, for service used in June. But my trial period was end of May to June, so this put me off. THEN they locked me out of my account and are asking me to pay a past due balance of $40.00 but what will happen then, that's just to unlock my account and then are they going to charge me for what more months of NON -USAGE. I sent emails but they bounced back with literally, we've detected key words in your email that this filter system won't allow anyone to respond to. Now imagine if I were up and running and this happened? When I was using the trail period, here is what I somewhat liked:
The landing page
The reminders although I felt like the customer emails were lacking in personal touch and were standard, and seemed very automated to me and "cold." I couldn't figure out how to personalize it. Then the location was neat, but again. The email reminders were a little one liner, reminder but something about them felt off putting. Not sure, I did find the landing page creation challenging but nonetheless they give you a landing page. The add ons are expensive so for a software all of a sudden you can come up to over $200 I get it, but why is there nothing for a start up, entrepreneur? The $50.00 program seemed ideal and overall it seems like a good software but this $40.00 is absolutely offputting to me, so if I pay them and still can't access my account, they would have gained $40.00 for me for after a trial period where I was not using the program? So I don't know. BUT i do suggest doing the trial period. I 've done several with some others and so far, nothing seems to be wowing me or they're way to expensive for my start up.

Cons

Their capacity to shut your account down if there is a missed payment. Imagine running a business and that happens.

Alternatives Considered

Bookeo

Reasons for Switching to Vagaro

Their 30 day trial was so vital in a new endeavour and entrepreneurship and as a new business owner. I didn't know where to start, and I really liked their description of the product and the free trial and the ease of use, plus the meeting I had with the rep during the Demo, was pretty straight forward but then when I went to use it on my own, it was a little more confusing.

Response from Vagaro

Thank you for sharing your experience with us. When signing up for a 30-day free trial, the system indicates when the trial period ends and when billing for the monthly subscription will begin. You have the option to cancel your account at any time within the software. However, it appears that the account remained active beyond the trial period. Please note, that the system provides a warning before suspending the account and closing it.

If you need assistance, our 24/7 support team is available via phone, chat, or email at vagaro.com/pro/contact. We’d be happy to help you reactivate your account or with any other concerns. Feel free to reach out to us at your convenience.

Elham

Overall rating

Industry: Health, Wellness & Fitness
Company size: Self Employed
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 1.0 /10

Vagaro is disappointing

Reviewed on 17/12/2024

Dissaapointed I switched to Vagaro. I need one thing to work and 3 people still haven't helped me.

Pros

How they help you set up. That's about it

Cons

How of a month of using Vagaro no one has helped me get my cc payments in the app. Customer service tech support is incapable of any help. I feel frustrated no one has helped

Response from Vagaro

Thank you for your feedback. We want to ensure your concerns are addressed as quickly as possible. Please email [email protected] with the subject line: "Attn: CX" so we can escalate your ticket and provide the necessary assistance. Our goal is to resolve this for you promptly.

Showing 5 reviews of 3,472 Read all reviews