Opsgenie

Opsgenie

Alerting and on-call management for always-on services

4.7/5 (113 reviews)

Opsgenie Overview

Opsgenie is a cloud-based modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay aware and in control during incidents.

Opsgenie offers sophisticated scheduling scenarios and detailed tracking for each alert. Users can also route phone calls to the correct person, the same way users route alerts from monitoring tools. Opsgenie takes a message if nobody answers the call and an alert is then generated. Recipients can also listen to messages via the Opsgenie mobile app.

Users can integrate various tools and applications like Slack and Datadog with Opsgenie’s seamless integration feature which receives alerts from monitoring tools and then passes the information on to the connected software.

With Opsgenie’s Android and iPhone apps, users can acknowledge alerts and respond directly from their mobile phones as well as spin up a war room. Users can start using Opsgenie within minutes by creating an account, inviting users, and creating alerts using the Opsgenie Web UI, email, web API or command line utilities.

Opsgenie’s ‘heartbeat monitoring’ ensures that the entire system end-to-end is functioning properly by sending periodic heartbeat messages to Opsgenie. If no heartbeat is received within a specified interval, the relevant users are notified about the problem.

Pricing

Starting from
USD 0.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Europe, United Kingdom, United States

Supported Languages

English

Opsgenie Reviews

Overall rating
4.7/5
100% positive reviews
78
Excellent
35
Very good
0
Average
0
Poor
0
Terrible
Darren D.

Ops Genie - a new way forward

Used Daily for 1+ year
Reviewed on 06/08/2018
Review Source: Capterra

We needed a more suitable monitoring alerting platform to help us grow and make use of systems outside of our infrastructure. Ultimately, Ops Genie has helped us do that. We can now plug services like AWS and Jira into our monitoring without having to force Nagios checks to do the work that has mostly already been done elsewhere. It's provided us more accurate and reliable alerting and reduced the effects of duplicate alerts coming through whilst an incident is being investigated. We hope to make further gains using additional features we haven;'t touched upon yet in the Ops Genie ecosystem

Pros

We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.

Cons

As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Allison G.

A Highly Capable Incident Management Platform

Used Daily for 2+ years
Reviewed on 31/07/2018
Review Source: Capterra

We need an application that works hand-in-hand with our SIEM, Splunk, and OpsGenie does just that. As events filter into Splunk's incident management platform, our analysts are alerted through OpsGenie (via a webhook integration). Analysts can then acknowledge and manage alerts. We also use OpsGenie as a tool for documentation, although this may be a somewhat unconventional use case. Analysts can search back through past incidents, using them as a reference. This is a highly valuable tool to us and we look forward to future improvements.

Pros

We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it.

Cons

Sometimes new features are slow to be implemented, even if they are minor. For example, we have requested some minor features such as a dark mode and the ability to expand the text entry box, but these features have yet to be seen. Sometimes the search function can be difficult to use, as it requires a specific syntax that doesn't always function as expected.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
William N.

Good, almost great

Used Daily for 2+ years
Reviewed on 19/12/2017
Review Source: Capterra

Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us.

Pros

The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

Cons

The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST.

Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Rick R.

Perfect for Managing On-call Teams

Used Daily for 1+ year
Reviewed on 25/03/2019
Review Source: Capterra

Pros

Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately.

Cons

The rule creation can sometimes be complex and requires a more advanced user to accomplish.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Gurpreet V.

Great product, highly recommended!

Used Daily for 1+ year
Reviewed on 31/07/2018
Review Source: Capterra

Customer services and our account manager have been excellent. I put in a recommendation for a feature and it had been implemented within a month. I also received personal communication to let me know that my feature was being implemented! For me, that's amazing customer engagement!

Pros

I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. I have found it very easy to manage and schedule my 8-person team to work 24/7 on complex shift patterns and have call forwarding setup to call desk, work mobile and then personal mobile phones. Ive been very impressed with the capabilities of the Incident Command Center for major incident orchestration. The mobile app is also easy to use and well thought out.

Cons

I haven't anything so far that I dislike.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Opsgenie Pricing

Starting from
USD 0.00/month
Pricing options
Free Trial
Subscription
Value for money

Opsgenie offers a free plan for those seeking basic alerting and on-call management for 5 users or less. Pricing then runs from $5/month/user-$35/month/user depending on which plan you choose. For complete pricing and plan information, please visit https://www.opsgenie.com/pricing.

We also offer discounts for large teams, see our pricing calculator located on our pricing page for more information.

Opsgenie Features

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Automatic Notifications
  • Collaboration Tools
  • Monitoring
  • Real Time Monitoring

  • Access Control
  • Activity Tracking
  • Auditing
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for Opsgenie

Key features of Opsgenie

  • API
  • API requests
  • Activity Dashboard
  • Add note
  • Alert actions
  • Alerts and email notifications
  • Android / iPhone apps
  • Application Integration
  • Attached files
  • Automated Scheduling
  • Automatic Customer Notices
  • Automatic Reminders
  • CRM Integration
  • Chat Functionality
  • Collaboration Tools
  • Custom actions
  • Customizable Categories
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Detailed tracking
  • Disaster Recovery
  • Email Alerts
  • Email Integration
  • Escalation Management
  • Escalations
  • Event Logs
  • Free form text
  • Group Calendars
  • Group Scheduling
  • Heartbeat monitoring
  • Incoming phone call routing
  • Integration plugins
  • Marid integrations
  • Monitoring tools
  • Multi-Location
  • Multiple communication channels
  • On-call schedules
  • Real Time Updates
  • Remote Access
  • Reporting
  • Rich notifications
  • SMS / phone notifications
  • Scenario Planning
  • Schedules and on-call rotations
  • Seamless integration
  • Secure Data Storage
  • Service Level Management
  • Single sign-on
  • Subscription Servies
  • Tags
  • Tags and optional fields
  • Task Scheduling
  • Team Calendars
  • User Management
  • Workflow Management
  • iPhone / Android push notifications

Benefits

Opsgenie notifies users not only via email, but through multiple communication channels including iPhone and Android push notifications, email, SMS and phone calls.

Opsgenie’s rich notifications allow for messages to contain free form text, tags, additional fields and files, enabling recipients to determine the best course of action.

Users can create daily, weekly and custom on-call rotations (including follow-the-sun schedules) using multiple scheduling rules and scenarios that can depend on location, time or day.

Each alert the user receives includes detailed tracking information such as when it was created, who has been notified, who has seen it and if action has been taken. Route alerts based on source, content, and time so alerts go to the right person, every time.

Opsgenie’s escalations feature lets users decide who should be notified first and if the alert has not been acknowledged, it will automatically be sent to the next team member in a specified order.

Opsgenie FAQs

Below are some frequently asked questions for Opsgenie.

Q. What type of pricing plans does Opsgenie offer?

Opsgenie offers the following pricing plans:

Starting from: USD 0.00/month

Pricing model: Subscription

Free Trial: Available

Opsgenie offers a free plan for those seeking basic alerting and on-call management for 5 users or less. Pricing then runs from $5/month/user-$35/month/user depending on which plan you choose. For complete pricing and plan information, please visit https://www.opsgenie.com/pricing.

We also offer discounts for large teams, see our pricing calculator located on our pricing page for more information.

Q. What are the main features of Opsgenie?

Opsgenie offers the following features:

  • API
  • API requests
  • Activity Dashboard
  • Add note
  • Alert actions
  • Alerts and email notifications
  • Android / iPhone apps
  • Application Integration
  • Attached files
  • Automated Scheduling
  • Automatic Customer Notices
  • Automatic Reminders
  • CRM Integration
  • Chat Functionality
  • Collaboration Tools
  • Custom actions
  • Customizable Categories
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Detailed tracking
  • Disaster Recovery
  • Email Alerts
  • Email Integration
  • Escalation Management
  • Escalations
  • Event Logs
  • Free form text
  • Group Calendars
  • Group Scheduling
  • Heartbeat monitoring
  • Incoming phone call routing
  • Integration plugins
  • Marid integrations
  • Monitoring tools
  • Multi-Location
  • Multiple communication channels
  • On-call schedules
  • Real Time Updates
  • Remote Access
  • Reporting
  • Rich notifications
  • SMS / phone notifications
  • Scenario Planning
  • Schedules and on-call rotations
  • Seamless integration
  • Secure Data Storage
  • Service Level Management
  • Single sign-on
  • Subscription Servies
  • Tags
  • Tags and optional fields
  • Task Scheduling
  • Team Calendars
  • User Management
  • Workflow Management
  • iPhone / Android push notifications

Q. Who are the typical users of Opsgenie?

Opsgenie has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Opsgenie support?

Opsgenie supports the following languages:

English

Q. What type of pricing plans does Opsgenie offer?

Opsgenie has the following pricing plans:

Subscription

Q. Does Opsgenie support mobile devices?

Opsgenie supports the following devices:

Android, iPhone, iPad

Q. What other apps does Opsgenie integrate with?

Opsgenie integrates with the following applications:

AdRem NetCrunch, Bugsnag, Dynatrace Ruxit, HipChat, Hosted Graphite, Monitis, Server Density, Slack, VisitorTrack, Workato

Q. What level of support does Opsgenie offer?

Opsgenie offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials