Volgistics

Software for volunteer recruiting, tracking and coordination

4.5 /5 (65 reviews) Write a Review!

Volgistics Overview

What is Volgistics?

Volgistics is a web-based software with a user-friendly interface that manages past, current and future volunteers and coordinators. Users can assign and track roles within many types of organizations from small local animal shelters to large international services.

Users can collect information from prospective volunteers using the online volunteer application forms and store it in the Volgistics database. Organizations can track volunteer hours and see which volunteers are signed in and when they sign out, as well as who is scheduled to come in later. Users can look up names and assignments according to agency, program, branch office, department, event, and more.

Coordinators and supervisors can be assigned to one or multiple tasks and then provided with information about assigned volunteers and their schedules. Automatic alerts are sent when schedules are changed and users can communicate with volunteers using various channels, including messaging through the volunteer portal.

With Volgistics, users can customize field names and drop down lists according to their organization, and tailor schedule features and checklist items. The Tickler checklist option allows users to track volunteers’ orientations, health screenings, background checks and evaluations, or if they are eligible for an award. Users can also generate custom reports in PDF or Excel format and have them emailed, printed or saved in the database.

Volgistics Overview

Cost

Starting from
USD 9.00/month

Pricing options

Free Trial
Subscription
Value for money

The monthly service fee is all-inclusive and is based on the service level chosen. Service levels are based on the number of volunteers to track, the number of system operators, and the option for VicNet and VicTouch integration.


Volgistics Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English

Screenshots

Volgistics screenshot: Look up volunteers by name and view their information, history, schedule and more with Volgistics
Volgistics screenshot: Look up volunteers by name and view their information, history, schedule and more with Volgistics Volgistics screenshot: View detailed volunteer history including status, hours and awards with Volgistics Volgistics screenshot: The Volgistics dashboard includes schedule information, hours, messages, news and more Volgistics screenshot: Volgistics' volunteer information center is where volunteers use a PIN code to check-in or check-out

Volgistics Reviews

Volgistics Reviews

Overall rating
4.5
/
5
Excellent
45

Very good
13

Average
4

Poor
2

Terrible
1

Value for Money
4.4
Features
4.1
Ease of Use
4.3
Customer Support
4.6
89% recommended this app
Avonte J.

Simply the best!


Jerry H.

Flexibility, documentation and support

Prior to Volgistics, tracking volunteer hours, lists, etc. was via spreadsheets - many different spreadsheets that had not been updated. Keeping records of Volunteer hours was a month-long process. Requested reports were often inaccurate and incomplete. At this point in our implementation, all Volunteer Records have been entered into the system and Volunteer hours are entered manually into the system by this office. Monthly reports that took a month to generate now take minutes.

The Director of the Volunteer Program and I are currently re-evaluating the choices made in configuring the software to increase usability and flexibility. I am impressed with how flexible the system is and how easily it is modified.


Karen C.

This system is not user friendly, we genuinely gave this system a chance, it failed. Waist of...


Kiki M.

Great Customer Service and Ease for Volunteer Tracking

Volgistics is an efficient program that enables me to schedule, contact, and track volunteer services in an easy way.
The Volgistics assistance/ help desk is beyond incredible. We are so thankful for the professionalism, and kindness they showed us during the COVID pandemic.


Helen P.

Volgistics - Just do it

Very good - what makes this volunteer management system really work is the customer service representatives and their willingness to answer questions thoroughly and in a timely manner.


Avonte J.

Simply the best!

Used Daily for 2+ years
Reviewed on 17/01/2018
Review Source: Capterra

Pros

I use Volgistics on a daily basis to manage our database of 300+ volunteers. It is the simplest yet most comprehensive volunteer management system that I have used...and I do have direct experience with other systems. Volunteer processing, report generation and database management are very straightforward. On the rare occasion that we need help, the support team is incredibly responsive. Our volunteers love it also. From online applications to self-scheduling, our volunteers have universally given very positive feedback. Volgistics is one of my most important productivity tools. It is great.

Cons

Although there isn't an app, the mobile site works for self-scheduling. To my knowledge, there isn't a mobile site for the "back end" which is what I use primarily. That would be helpful for times that I need to use the system while on the go.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jerry H.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Flexibility, documentation and support

Used Daily for 6-12 months
Reviewed on 20/05/2020
Review Source: Capterra

Prior to Volgistics, tracking volunteer hours, lists, etc. was via spreadsheets - many different spreadsheets that had not been updated. Keeping records of Volunteer hours was a month-long process. Requested reports were often inaccurate and incomplete. At this point in our implementation, all Volunteer Records have been entered into the system and Volunteer hours are entered manually into the system by this office. Monthly reports that took a month to generate now take minutes.

The Director of the Volunteer Program and I are currently re-evaluating the choices made in configuring the software to increase usability and flexibility. I am impressed with how flexible the system is and how easily it is modified.

Pros

User Support is outstanding. My eMail questions have always been answered within an hour of submission and their responses are concise, clearly understood and respectful.

Cons

I have been working with our Volgistics program for 6 ½ to 7 months. The software has been in use for less than a year and is not yet opened up for end-user use. This is to explain that as I work with the software, I have some difficulty maneuvering through the Tutorials mainly because of my familiarity with semantics and titles or language used with Volgistics. As I become familiar with the 'language' of Volgistics, it's becoming clear and finding my way through the Help Topics is becoming easier AND extremely helpful.

Response from Volgistics

Thank you for the review! We're glad that Volgsitics has been able to speed up reporting, and that we can help you out as you learn the software!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Karen C.

This system is not user friendly, we genuinely gave this system a chance, it failed. Waist of time.

Used Weekly for 1+ year
Reviewed on 25/04/2018
Review Source: Capterra

Pros

The price point worked well for our organization. It has capacity to store a large number of volunteers.

Cons

Navigation is not smooth with the examples of location of save buttons, navigating back and forth between pages, the search feature is very specific and awkward, inserting graphics within emails is cumbersome, there is no live chat in order to troubleshoot, customer has to email back and forth to customer service which takes a long time, system logs you out automatically without saving so if you have to walk away from the computer to take an extended call, you will lose your work. If you don't enable pop-up windows on your computer, the system will act like you are still logged in so you THINK you are completing a task when in fact you are not. When voicing disappointment with the service, I was passively reminded that there is no extra charge to ask questions, this is not something Volgistics should be hanging their hat on, a paying customer should be able to ask questions on how to use a system they're paying for. The 3 times I did use that feature, they were "unable to help" me.
After losing a significant amount of work, customer service did not offer any compensation and were quick to let me know how to close out my account. The lack of user friendliness takes up a significant amount that for organizations that uses volunteers in order to operate most likely do not have.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Kiki M.
Industry: Veterinary
Company size: 13-50 Employees

Great Customer Service and Ease for Volunteer Tracking

Used Daily for 2+ years
Reviewed on 21/05/2020
Review Source: Capterra

Volgistics is an efficient program that enables me to schedule, contact, and track volunteer services in an easy way.
The Volgistics assistance/ help desk is beyond incredible. We are so thankful for the professionalism, and kindness they showed us during the COVID pandemic.

Pros

Volgistics enables Pelican Harbor Seabird Station to track the volunteer service hours in a fast, efficient, and easy way. We are able to run reports by the various parameter, service by volunteer, type of service, requirements filled by volunteers. Volgistics is also easy for the volunteers to input their service hours. I love that there are many videos and tutorials to help the user become more efficient. I have used this program at two nonprofits and though we got offered a free volunteer program we would not switch.

Cons

I wish the email had more features to add a colorful background "make it look pretty", embed pictures directly into the email.

Response from Volgistics

Thank you for the review! We're glad that Volgistics is such a good fit for you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Helen P.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Volgistics - Just do it

Used Daily for 1+ year
Reviewed on 05/02/2020
Review Source: Capterra

Very good - what makes this volunteer management system really work is the customer service representatives and their willingness to answer questions thoroughly and in a timely manner.

Pros

The number of features that it has that allows my volunteers to self-schedule and print their own reports. The reports help with in-house data analysis for grant reporting requirements and administrative support. It cut down on the time I spent with volunteers by about 85 - 90%. During busy times of the year I could spend all day talking to volunteers, answering the same questions. Now I spend SIGNIFICANTLY less time doing that and can spend more time thanking our volunteers for their time and doing the other responsibilities of my job assignment. I like the comprehensiveness of the library.

Cons

Initially it was more cumbersome to set up than I expected. I am not a computer scientist so there was a bit of a learning curve. The customer service is AMAZING though, so it made it much easier. I usually hear back from folks in 5 minutes of sending an email with a quick solution to my problem.

Response from Volgistics

Thank you for the review! We're glad that Volgistics can help make your job easier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.7/10
Based on 65 user ratings
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Volgistics Pricing

Volgistics Pricing

Starting from
USD 9.00/month
Free Trial
Subscription
Value for money

The monthly service fee is all-inclusive and is based on the service level chosen. Service levels are based on the number of volunteers to track, the number of system operators, and the option for VicNet and VicTouch integration.

The monthly service fee is all-inclusive and is based on the service level chosen. Service levels are based on the number of volunteers to track, the number of system operators, and the option for VicNet and VicTouch integration.

Value for Money
4.4/5
Based on 65 user ratings
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Volgistics Features

Volgistics Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.1/5
Based on 65 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Volgistics

Additional information for Volgistics

Key features of Volgistics

  • Application forms
  • Attendance management
  • Awards
  • Calendar management
  • Checklists
  • Custom reports
  • Document storage
  • Group tracking
  • Multi-site capabilities
  • PDF and Excel reports
  • Recruiting
  • Scheduling
  • Sign-in kiosk
  • Text and email communication
  • Tracking and reporting
  • User rights
  • Volunteer portal
  • Volunteer profiles
  • Website integration

Benefits

Volgistics is web-based so users can manage their volunteer database from any computer, at home or on the go.

With the optional VicNet module, each volunteer has access to their own profile and can update their information, receive messages and sign up for schedule openings.

When adding a new volunteer record to Volgistics it can be marked as an individual record or a group record to track groups of people who serve collectively.

Users can search and view volunteers in Volgistics based on classifications such as adult, junior, employee, RSVP, periodic, etc. and mark selected volunteers with tags.

The ‘site level access’ feature enables organizations to create two or more ‘sites’ in their Volgistics database in which specific coordinators will have access to only a particular group of volunteer records.

Volgistics FAQs

Volgistics FAQs

Below are some frequently asked questions for Volgistics.

Q. What type of pricing plans does Volgistics offer?

Volgistics offers the following pricing plans:

Starting from: USD 9.00/month

Pricing model: Subscription

Free Trial: Available

The monthly service fee is all-inclusive and is based on the service level chosen. Service levels are based on the number of volunteers to track, the number of system operators, and the option for VicNet and VicTouch integration.

Q. What are the main features of Volgistics?

Volgistics offers the following features:

  • Application forms
  • Attendance management
  • Awards
  • Calendar management
  • Checklists
  • Custom reports
  • Document storage
  • Group tracking
  • Multi-site capabilities
  • PDF and Excel reports
  • Recruiting
  • Scheduling
  • Sign-in kiosk
  • Text and email communication
  • Tracking and reporting
  • User rights
  • Volunteer portal
  • Volunteer profiles
  • Website integration

Q. Who are the typical users of Volgistics?

Volgistics has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Volgistics support?

Volgistics supports the following languages:

English

Q. What type of pricing plans does Volgistics offer?

Volgistics has the following pricing plans:

Subscription

Q. Does Volgistics support mobile devices?

We do not have any information about what devices Volgistics supports

Q. What other apps does Volgistics integrate with?

Volgistics integrates with the following applications:

ImportOmatic

Q. What level of support does Volgistics offer?

Volgistics offers the following support options:

Online Support, FAQs, Video Tutorials, Knowledge Base, Forum