Amilia

Online registration & facility management software

4.4 /5 (84 reviews) Write a Review!

Amilia Overview

What is Amilia?

Amilia is a web-based software service targeting small and medium businesses seeking 24/7 management of online registrations. Alongside the acceptance and processing of signups to classes, activities, periods and events, the system also centralizes the secure storage of client accounts. Amilia’s activity module streamlines the registration process, scheduling and selecting activities within several clicks – while effectively obtaining the vital information business owners require.

Custom forms allow forms and waivers to be tailored, stipulating required or optional fields before the data is saved to publicly accessible, multi-membership accounts. Allow clients to update information personally, while viewing statements and account balances. Client information can then be fed back into activity planning, taking details such as allergies, injuries, disabilities or other special requirements into consideration to create custom attendance lists. Conversely, registration restrictions based on age, gender, location, ability and placing availability to target the most appropriate attendees for the right sessions.

Amilia also goes beyond merely online registration to support business, schools, clubs or associations keen to grow revenue streams. Wider eCommerce modules include online store management supporting the shopping cart sales of tickets, uniforms or activity merchandising – integrating membership and product purchases into a single site. A CRM module then aids the growing of a client database, tracking members and associated activities while logging medical information, account balances, purchase histories and more. Automated billing software manages invoices, payments and promotions, with dedicated capabilities for generating financial reports and handling promotional communications with clients.

A subscription service priced according to revenue levels, Amilia account plans allow multiple users and unlimited client contacts. Secure hosted storage offers unlimited bandwidth, customizable portals, automatic backups and software updates. Amilia is also accessible via sign-in from any device capable of running compatible, market-leading web browsers.

Amilia Overview

Cost

Starting from
USD 99.00/month

Pricing options

Free Trial
Subscription
Value for money

30-day FREE Trial available.

$99 /month + 1% of transactions.


Amilia Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English, French

Screenshots

Amilia screenshot: Amilia dashboard view as shown within desktop device
Amilia screenshot: Amilia dashboard view as shown within desktop device Amilia screenshot: Amilia online store home page shown on multiple devices Amilia screenshot: Amilia shown on multiple devices Amilia screenshot: Amilia dashboard register tab shown on MacBook

Amilia Reviews

Amilia Reviews

Overall rating
4.4
/
5
Excellent
49

Very good
27

Average
3

Poor
3

Terrible
2

Value for Money
4.1
Features
3.9
Ease of Use
4.2
Customer Support
4.6
90% recommended this app
Zoé F.

Amilia, a good and user-friendly software for every employee

With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract.


Lindsay G.

Excellent Customer Service, Some Functionality Still Improving

Overall, great! As I said there are some issues in finance and reporting, but the quality of their customer service and ease of use outweighs these troubles. Plus - the development team at Amilia is constantly adding and improving upon features! I am hopeful that the troubles we have had in reporting will improve as other features have over our year of using this software.


Kelly B.

If you like to talk with Customer Support....

...Then Amilia is for you! They are super nice, and very helpful in trying to find solutions. My problem was that there were just too many problems to be solved.... I encountered a lot of "wackiness", which is my general term for things not working as described. For example, I ran a report and got data from someone else' business records in a different language and from 2007...

In the onboarding process, the sales guy was sooooooo nice. Promised me no problem to cancel if it didn't work out. They originally wanted and entire year's commitment but there was no way I would commit my new business to an unknown for an entire year.... so I signed up based on the promise of a way out. I was initially very excited... their support to get setup seemed very strong. But throughout the setup process, random bugs in the system simply resulted in unproductive time sucking loops and holes. Promised flexibility proved to be "oops - nope, can't really do that"... so I was never actually able to open up shop with the Amilia system.

The first impressions are great ~ but Salesman was Not Nice when I had to break up with them. I was held to pay an entire month in advance because they were closed over the new year holiday and I was unable to contact anyone to make my cancelation by the end of month deadline. Their response when I tried to make my case implied that I should actually owe them more money for "all the time they spent training me" - which was really us all trying to fix the wackiness that occurred during my setup process.

Just not worth it until they get it sorted out.
Could be a really cute system for a simple setup.
And their support team is really nice. ;)


Nicole P.

Excellent customer service

It's been wonderful. I'm huge on personal service and they have the best help.


Dwayne D.

Great Software - Very valuable to any organization


Zoé F.
Industry: Sports
Company size: 51-200 Employees

Amilia, a good and user-friendly software for every employee

Used Daily for 1+ year
Reviewed on 19/08/2019
Review Source: Capterra

With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract.

Pros

Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software.
The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client.

Cons

It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lindsay G.
Industry: Performing Arts
Company size: 13-50 Employees

Excellent Customer Service, Some Functionality Still Improving

Used Daily for 1+ year
Reviewed on 13/04/2020
Review Source: Capterra

Overall, great! As I said there are some issues in finance and reporting, but the quality of their customer service and ease of use outweighs these troubles. Plus - the development team at Amilia is constantly adding and improving upon features! I am hopeful that the troubles we have had in reporting will improve as other features have over our year of using this software.

Pros

- Great customer service! Team is always available for questions ranging from quick pokes to lengthy problems
- Easy to use; their mass edit tool has been a life saver! Overall has been easy to train staff in basic functionalities (registrations, refunds, creating activities, etc.)

Cons

- Finance & Reporting function still needs some work. Our comptroller has continued troubles with creating reports that show with total accuracy how our organization is performing. Amilia has been helpful in pointing me in the right direction, but their reports are not very customizable. What they lack in customization is the number of reports they offer; however that is not always enough.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Kelly B.

If you like to talk with Customer Support....

Reviewed on 14/10/2016
Review Source: Capterra

...Then Amilia is for you! They are super nice, and very helpful in trying to find solutions. My problem was that there were just too many problems to be solved.... I encountered a lot of "wackiness", which is my general term for things not working as described. For example, I ran a report and got data from someone else' business records in a different language and from 2007...

In the onboarding process, the sales guy was sooooooo nice. Promised me no problem to cancel if it didn't work out. They originally wanted and entire year's commitment but there was no way I would commit my new business to an unknown for an entire year.... so I signed up based on the promise of a way out. I was initially very excited... their support to get setup seemed very strong. But throughout the setup process, random bugs in the system simply resulted in unproductive time sucking loops and holes. Promised flexibility proved to be "oops - nope, can't really do that"... so I was never actually able to open up shop with the Amilia system.

The first impressions are great ~ but Salesman was Not Nice when I had to break up with them. I was held to pay an entire month in advance because they were closed over the new year holiday and I was unable to contact anyone to make my cancelation by the end of month deadline. Their response when I tried to make my case implied that I should actually owe them more money for "all the time they spent training me" - which was really us all trying to fix the wackiness that occurred during my setup process.

Just not worth it until they get it sorted out.
Could be a really cute system for a simple setup.
And their support team is really nice. ;)

Pros

customer support is very nice

Cons

not flexible enough

Response from Amilia

Hi Kelly,
Thank you for your feedback, we are not taking it lightly.

We are sorry to hear about your mixed experience with Amilia and understand how frustrated you were with the process.

Every business we come across is different and we are actively and consistently learning about the diverse and complex business rules that our current an potential clients have. As a result, we've implemented new procedures to double and triple check that we are a fit for the businesses we work with.

If you have any other feedback (good or back)for us, we'd be happy to hear it. You can reach us at [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Nicole P.
Industry: Sports
Company size: 13-50 Employees

Excellent customer service

Used Daily for 1+ year
Reviewed on 06/04/2020
Review Source: Capterra

It's been wonderful. I'm huge on personal service and they have the best help.

Pros

The assistance provided is phenomenal. Lots of options for many things. I mostly love that they are always growing it. I hope for more options in the future.

Cons

It was a complicated learning curve. And some features that the "other guys" have, are not a priority for amilia.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dwayne D.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Great Software - Very valuable to any organization

Used Other for 1+ year
Reviewed on 31/03/2020
Review Source: Capterra

Pros

This is an amazing software. We are using it to track registrations and transactions relating to our summer camp. This software has helped the organization throughout the summer. We are now working through the financial reporting to for the previous year.

The major reason for our organization was the ability to generate RL-24 tax slips.

Cons

There is a steep learning curve for this software. We need a few weeks to get used to all the functionalities. I would like to see some additional functions added:

1- Ability to back date transactions
2- Track and issue donation receipts
3- Send notification to different email address' based on the activity
4- More options for levels of access (ex: the ability for agent to
5- Easier/Customization financial reporting

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.7/10
Based on 84 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Amilia Pricing

Amilia Pricing

Starting from
USD 99.00/month
Free Trial
Subscription
Value for money

30-day FREE Trial available.

$99 /month + 1% of transactions.

30-day FREE Trial available.

$99 /month + 1% of transactions.

Value for Money
4.1/5
Based on 84 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Amilia Features

Amilia Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Custom Forms
Customisable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Third Party Integration
Website Management
eCommerce Management
Features
3.9/5
Based on 84 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Amilia

Additional information for Amilia

Key features of Amilia

  • Access control
  • Auto-billing & installment plans
  • Automated reconciliation
  • Automatic Backup
  • Automatic reminders
  • Barcode scanning
  • Billing management for invoices, payments and promotions
  • Booking management
  • CRM module helps to grow and manage client database
  • Client data securely stored, accessible to client and owner
  • Client database
  • Client selection and scheduling of desired events
  • Contract management
  • Create custom attendance lists based on client data
  • Customizable forms
  • Discount management
  • Email invitations & reminders
  • Facility scheduling
  • Generate sales summaries, end of shift reports and more
  • Inventory management
  • Member account access
  • Multi-location
  • Online booking
  • Online reservations
  • Online store integration streamlines additional transactions
  • Reporting & statistics
  • Sales reporting
  • Send targeted individual and group emails to clients
  • Set registration restrictions to cater for different clients
  • Skills tracking
  • Subscription services
  • Track email communications with dedicated dashboard feature
  • User rights management
  • Visitor registration
  • Waitlists
  • eStore website embeds to accept additional product purchases

Benefits

  • Amilia is a revenue-scaled subscription service based entirely online and accessible via all devices supporting the latest leading web browsers.
  • Online registration software streamlines membership and attendance management for events, activities or classes of all kinds.
  • Customizable forms and waivers ensure the collection of all required client information, saved securely to client accounts.
  • Multiple family members can be added to a single client account, with clients able to update saved details and view statements or account balances.
  • Create custom attendance lists based on client registration data, while restricting activity registration criteria to target certain attendees.
  • Amilia goes beyond registration to offer associated modules for eCommerce, reporting, communication, CRM, automated billing and fundraising management.
  • All Amilia plans include multiple users, unlimited contacts, secure data protection, automatic backups and a number of online support options.
  • Amilia FAQs

    Amilia FAQs

    Below are some frequently asked questions for Amilia.

    Q. What type of pricing plans does Amilia offer?

    Amilia offers the following pricing plans:

    Starting from: USD 99.00/month

    Pricing model: Subscription

    Free Trial: Available

    30-day FREE Trial available. $99 /month + 1% of transactions.

    Q. What are the main features of Amilia?

    Amilia offers the following features:

    • Access control
    • Auto-billing & installment plans
    • Automated reconciliation
    • Automatic Backup
    • Automatic reminders
    • Barcode scanning
    • Billing management for invoices, payments and promotions
    • Booking management
    • CRM module helps to grow and manage client database
    • Client data securely stored, accessible to client and owner
    • Client database
    • Client selection and scheduling of desired events
    • Contract management
    • Create custom attendance lists based on client data
    • Customizable forms
    • Discount management
    • Email invitations & reminders
    • Facility scheduling
    • Generate sales summaries, end of shift reports and more
    • Inventory management
    • Member account access
    • Multi-location
    • Online booking
    • Online reservations
    • Online store integration streamlines additional transactions
    • Reporting & statistics
    • Sales reporting
    • Send targeted individual and group emails to clients
    • Set registration restrictions to cater for different clients
    • Skills tracking
    • Subscription services
    • Track email communications with dedicated dashboard feature
    • User rights management
    • Visitor registration
    • Waitlists
    • eStore website embeds to accept additional product purchases

    Q. Who are the typical users of Amilia?

    Amilia has the following typical customers:

    Mid Size Business, Public Administrations, Small Business

    Q. What languages does Amilia support?

    Amilia supports the following languages:

    English, French

    Q. What type of pricing plans does Amilia offer?

    Amilia has the following pricing plans:

    Subscription

    Q. Does Amilia support mobile devices?

    We do not have any information about what devices Amilia supports

    Q. What other apps does Amilia integrate with?

    Amilia integrates with the following applications:

    EventMobi, Wordpress

    Q. What level of support does Amilia offer?

    Amilia offers the following support options:

    Online Support, Knowledge Base, FAQs, Video Tutorials