--- description: Learn more about ICANotes. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ICANotes Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Mental Health Practice Management Software](/directory/71/mental-health/software) > [ICANotes](/software/102891/icanotes) # ICANotes Canonical: https://www.getapp.com.au/software/102891/icanotes Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/102891/icanotes?page=2) > With an intuitive, chart-centric workflow, ICANotes is the only fully configured EMR software for behavioral health, therapy, psychiatry, and addiction treatment. Our robust behavioral health content engine and customizable menu-driven templates reduce the time you spend documenting patient care > > Verdict: Rated **4.1/5** by 130 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ICANotes ICANotes makes documentation faster and easier with clinically structured content organized for maximum efficiency. ICANotes requires very little training because it is highly intuitive and has a clinically logical chart-centric workflow. It was developed by clinicians with a deep understanding of behavioral health. ICANotes self-codes to the highest reimbursable E/M service code supported by your note content, enhancing revenue and preventing costly paybacks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 130 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ICANotes - **Founded**: 1998 ## Commercial Context - **Starting Price**: USD 45.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: ICANotes offers monthly subscriptions priced by type of user, with plans for part-time clinicians and options for those who only wish to use the Notes module. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Appointment Management - Appointment Scheduling - Billing & Invoicing - Calendar Management - Care Plan Management - Case Notes - Charting - Claims Management - Claims Scrubbing - Clinic Interoperability - Coding Assistance - Compliance Tracking - Confirmations/Reminders - Customisable Forms - Customizable Reports - Customizable Templates - Decision Support Systems - Document Management ## Integrations (5 total) - AdvancedMD EHR - AdvancedMD for Mental Health - Inovalon Provider Cloud - Quest - Waystar ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Mental Health Practice Management Software](https://www.getapp.com.au/directory/71/mental-health/software) ## Related Categories - [Mental Health Practice Management Software](https://www.getapp.com.au/directory/71/mental-health/software) - [Substance Abuse EMR Software](https://www.getapp.com.au/directory/3575/substance-abuse-emr/software) - [Mental Health EHR Software](https://www.getapp.com.au/directory/2651/behavioral-mental-health-electronic-health-records/software) - [Psychiatry Electronic Medical Records Software](https://www.getapp.com.au/directory/3323/psychiatry-electronic-medical-records-emr/software) ## Alternatives 1. [Carepatron](https://www.getapp.com.au/software/2048864/carepatron) — 4.4/5 (858 reviews) 2. [EHRYourWay](https://www.getapp.com.au/software/102909/ehr-your-way) — 4.9/5 (528 reviews) 3. [SimplePractice](https://www.getapp.com.au/software/102879/simplepractice) — 4.6/5 (2827 reviews) 4. [Alleva](https://www.getapp.com.au/software/2060766/alleva) — 4.5/5 (282 reviews) 5. [Valant EHR Suite](https://www.getapp.com.au/software/102851/valant-behavioral-health) — 4.2/5 (336 reviews) ## Reviews ### "Great medical charting software" — 5.0/5 > **Verified Reviewer** | *22 May 2018* | Recommendation rating: 8.0/10 > > **Pros**: Lots of templates and easy to click through to get notes done, with the items you need to bill insurance. > > **Cons**: It took a lot clicking to complete a note and it takes time to learn where things are. The learning curve was too steep for me. > > Medical charting ----- ### "Very happy with ICANotes for small private practice\!" — 4.0/5 > **Melissa** | *14 June 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The ICANotes platform has streamlined and cut down on the amount of time it takes for me to write progress notes substantially. > > **Cons**: The platform often takes a long time to log in and be responsive to clicks. User interface is somewhat dated and not always the most intuitive to use. > > Overall, very happy with ICANotes and I prefer it to the previous EHR systems I have used. The buttons make it so much easier for me to complete the documentation. ----- ### "The worst EHR company" — 1.0/5 > **Janique** | *17 July 2024* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: Preselected notes and templates which makes it easier to chart > > **Cons**: Making changes my account without my consent which reflects as increasing my rate without prior notice > > Horrible experience, not worth your time. Customer service is horrible ----- ### "Using ICANotes for clinical practivce" — 5.0/5 > **Rafael** | *17 July 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: ICANotes offers all the necessary features to document clinical notes and asessments and at the same time to be in compliance with regulatory mandates by insurance companies and the government. > > **Cons**: A dasboard to track documented and unducumented sessions that would allow to track any undocumented session. Also, ----- ### "Director of Outpatient Business Unit" — 5.0/5 > **Carressa** | *19 June 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: It is user friendly and colleagues seem to be able to navigate the system with ease and confidence. New employees are not intimidated by the system. > > **Cons**: I wish our company could utilize more features. I am awaiting the PRO version of ICANotes. I love all the trainings offered to better utilize ICANotes. > > It is has been a great experience and it has enhanced my clinical team documentation. In addition, entering documentation in this system is less time consuming. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/102891/icanotes?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/102891/icanotes) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data