Tebra

About Tebra
Looking to harness the full power of the Tebra platform? Our practice success platform includes a certified electronic health record solution built to empower today’s providers with robust clinical charting, streamlined documentation, telehealth, & more.
Already have an EHR? That works too. Tebra integrates seamlessly with third-party products, meaning any practice can leverage our solutions.
Tebra is the leading practice automation solution for independent practices.
Tebra offers a complete cloud-based platform for medical practice administrators. Users can tackle administrative tasks such as electronic health records, medical billing, and patient management. These products are mainly designed to cater to the needs of small practices by providing them the ease to connect with patients.
Tebra helps users with appointment scheduling, allowing them to customize their dashboard and create rules to track productivity. The analytics system allows users to generate performance reports of their practice and analyze the data with the help of various metrics and graphs. The user can also generate drill-down reports to retrieve the data of people who are not paying and take action against them. The product offers a built-in messenger that enables secure communication with patients, employees and billers.
Tebra has the capability to store patient records enabling practitioners to quickly track health information, set alerts, and manage billing. It can also check the eligibility of patients for insurance in real-time through its electronic connections with a large number of insurance companies.
Tebra assigns a success coach to every user for the first 90 days. Users can get in direct touch with a coach to resolve any queries.
Key benefits of Tebra
• Tebra offers a customizable dashboard which allows users to view set key performance indicators like balance of accounts receivable, revenue outstanding etc. as per their needs.
• Tebra has a contracts and fee scheduler facility which allows users to increase collection from insurance companies by setting the fees for their services.
• Tebra allows users to set up security policies like disabling an account due to failed attempts to login, account lock due to inactivity or expiration of password periodically.
• Tebra offers electronic prescribing that helps to save time for practitioners by reducing the number of phone calls to be answered.
• Tebra offers denial management of insurance claims by flagging all the denials that require attention and further resolve those denials by understanding the root cause.
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Reviews
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- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
#1 User-Friendly EHR Ever Used!
Reviewed on 20/02/2020
In my experience of over twenty years using various EHR software platforms, I and can honestly...
In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!
Pros
Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.
Cons
I would like to be able to attach documents to the internal email system when communicating with patients.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just a wonderful platform
Reviewed on 14/11/2023
Pros
The staff and their support through initial setup, continued training, billing issues, and routine management of my practice. Customer support is easily the most important part of a program like this and they have a 5 star group!
Cons
I think the app on the phone has more issues than I would like but I am sure it is hard to combine all the perks of the desktop version into an app without an issue.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Platform's Limitations, Hidden Costs, and Manual Processes
Reviewed on 20/02/2024
Tebra + Kareo is a platform that doesn't allow you to export your data,They will charge you $2000...
Tebra + Kareo is a platform that doesn't allow you to export your data,They will charge you $2000 to export your client database when you leave in a format that other EMRs don't use. So you will have to hire help and they will claim that is not their scoop of work to guide you or support exporting your data.
It lacks with crucial features and once you're in, it feels like they have a tight grip on your data.
I am leaving the EMR after 3 years of practice, due to its limitations compared to competitors. Kareo lacks inventory management, requires manual invoice writing, and frustratingly restricts exporting client databases and demographics.
Automation features are not functional, leaving everything feeling excessively manual. It's advisable to opt for a more comprehensive solution from the outset to avoid the hassle of data export later on. Notably, Kareo charges a hefty $2000 fee for exporting client databases in a format incompatible with most systems, requiring additional assistance, which they disclaim responsibility for. They only offer data export in XML format, which adds unnecessary complexity.
Pros
While the design interface and app appear satisfactory, I've encountered significant limitations. Automation features are non-existent, and the extreme restrictions on data exporting are concerning. Additionally, the platform's hidden costs and reliance on manual processes further compound these issues
Cons
The interface looks good, however it lacks of so many features. I like they have a mobile App.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Beware - Poor Servce.
Reviewed on 07/11/2024
My experience with Tebra has been extremely disappointing. I was unable to complete the on boarding...
My experience with Tebra has been extremely disappointing. I was unable to complete the on boarding because I couldn’t open the business in time so my “onboard time expired “and then all I could do was send messages through the case logs. The case logs are entered online and then you’ll get an email from some random person. If you try to call the customer service line, you will wait for hours. I actually never had anyone pick up yesterday and I waited for three hours. No one calls you to follow up on issues. Meanwhile I’ve been waiting over 2 months just to get enrollment so that I can get reimbursed by insurance and they keep extending enrollment dates without explanation. This is not consistent with what other colleagues have experienced with other EHRs.
They recently responded to my review on google and said “we fixed your problem” on the review, but they have not— and again never contacted me.
Pros
Decent EHR in terms of ease in navigating through fields.
Cons
Customer service in nonexistent.
They are very slow with enrollments. I’ve been waiting for almost 3 months for them to connect to insurance !!!
Response from Tebra
Thank you for taking the time to share your experience and let us know that your concerns have not yet been resolved. We're truly sorry for the frustration you've endured and for the impact this had had on your practice. It is clear that we’ve fallen short of the standards we strive to uphold.
While our customer care team has been actively working with you on several requests, including additional onboarding, we agree that the delays in your enrollments are unacceptable. We’re committed to resolving all outstanding issues and ensuring that your practice is fully operational as soon as possible. We take your concerns very seriously, and one of our specialized team members will reach out to assist with all of your current needs.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WEBSITE TEBRA
Reviewed on 24/05/2024
SO FAR IT HAS BEEN GOOD, IT IS VERY EASY FOR PATIENTS
SO FAR IT HAS BEEN GOOD, IT IS VERY EASY FOR PATIENTS
Pros
THE EASE ONE HAS WHEN MAKING PATIENT APPOINTMENTS
Cons
SOMETIMES THE BILLING PART IS VERY COMPLEX, AND WHEN REPRINTING AN INVOICE IT IS VERY DIFFICULT.
Tebra FAQs
Below are some frequently asked questions for Tebra.Q. What type of pricing plans does Tebra offer?
Tebra offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Please contact Tebra for full pricing details.
Q. Who are the typical users of Tebra?
Tebra has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Tebra support?
Tebra supports the following languages:
English
Q. Does Tebra support mobile devices?
Tebra supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Tebra integrate with?
Tebra integrates with the following applications:
Microsoft Excel, QuickBooks Online Advanced
Q. What level of support does Tebra offer?
Tebra offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support
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