Envoy
About Envoy
Envoy is transforming modern workplaces for hybrid work and safely bringing people together so they can connect, collaborate, and thrive. Envoy’s workplace platform has redefined how companies welcome visitors, keep employees safe, book desks and conference rooms, and manage deliveries in over 14,000 locations around the globe by designing products for a flexible workplace experience. Companies like Slack, Pinterest, and Warby Parker rely on Envoy to create an unrivaled first impression and keep their offices safe and compliant.
With more than 100,000 new sign-ins every day, Envoy Visitors creates a warm welcome for guests while safeguarding people, property, and ideas. Envoy Protect confirms employees are healthy and helps to coordinate schedules before they come on-site. Envoy Desks gives employees the flexibility to reserve a desk for the days they are in the office to collaborate with teammates. Envoy Rooms provides a simple solution to book meeting rooms and free up unused space. Envoy Deliveries ensures packages reach their recipients without mailroom pile-ups.
Key benefits of Envoy
Keep visitors and employees healthy - Set up touchless sign-in, complete a health check before arrival, set capacity limits based on local guidelines, and easily integrate with health and safety products, like thermal cameras to detect fever, or access control systems to keep out uninvited guests.
Employee sign-in included with every visitor plan - Envoy Protect confirms employees are healthy and helps to coordinate schedules before they come on-site. Manage hybrid schedules by planning trips into the office together. Discover which days your project team, manager, or work friends plan to work on-site, so you can sync schedules.
Workplace platform for more than just visitors - Envoy’s workplace platform includes booking hot desks for days employees work onsite, reserving conference rooms, and managing deliveries in addition to visitor management and employee registration. Manage everything from a single dashboard with analytics and insights across your workplace tools.
Connect to the tools you already use - Easily connect to your existing tech stack and critical workplace systems, streamlining your team’s workflows. With a growing directory of over 60 integrations and an open API, you have access to build on our platform to make Envoy work for you.
Mobile-first and easy to use for employees - Work doesn’t just happen at a desk in the office anymore. Envoy’s tools work easily on mobile so you can get work done when you need to do them, not when you get back to your desk.
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Reviews
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our visitors are very impressed!
Reviewed on 28/06/2018
Your visitors will love using the iPad app to register (much impressive than the usual pen/paper,...
Your visitors will love using the iPad app to register (much impressive than the usual pen/paper, or receptionist doing all the typing).
Notifications are very useful to let you know when a visitor has arrived. Pre-registration sends them an email which can be customized to include map directions, SOP's in the office, etc.
All logs are easily downloadable for numbers and data analytics (This is good for office planning).
Pros
The iPad app is very user-friendly. Just a few taps, and we get to capture important visitor info (including photo). It gives the front desk a wow factor.
The notifications is the feature most appreciated by our company, since they get notified in real time via email/sms/slack upon visitor registration of their guests.
The pre-registration of visitors makes the visitor experience more pleasant. They receive an email/calendar invite about their appointment (which is customizable).
Envoy also provides basic analytics dashboard to quickly view how many visitors there are/have been, and which persons/places are most visited. The visitor log is easy to extract as .csv for further data analytics.
Cons
There is no provision to use Android devices instead of an iPad.
Currently, it's not possible to select multiple hosts (persons to visit/destination).
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Like the software but am disappointed in the Customer Service after purchase
Reviewed on 20/05/2020
In the sales process, we were told it took 2 hours to set up. It took much longer than that. Now...
In the sales process, we were told it took 2 hours to set up. It took much longer than that. Now that I have worked with it, it might take me 2 hours. The set up time should be qualified - 2 hours for advanced techies, longer for beginners. It gave us inaccurate expectations about setup.
Once we went live, we had 2 weeks were the system worked great. Of course there was training to communicate to staff what to expect and how to update their notifications. One big selling point for us was phone notifications. We have about 4 hotlines that ring on multiple extensions. Very important for a quick response to the visitor in the lobby since we don't have a receptionist. Phone notifications stopped working after 2 weeks. It took 7 weeks for Twilio and our phone expert to figure out the issue - which was a software issue. For weeks we were brushed off that the software was working correctly and it was our phone system issue. I do like the software but have been disappointed in customer service post purchase.
Pros
I like the notification choices available for each user, the photos and the badge printing.
Cons
I would love to have three of our workflows that can be programmed to call a specific number without entering the name of the department. Ex. Member Services visitor has to type in Member Services after selecting Member Services. For a particular staff, I see the advantage to typing in a name for a number. But we have 3 workflows that go to a specific Department.
I would like to have the access to note that listing ones email when signing in is optional. That has been a stopper for some of our visitors. Other questions I added I had access to list as optional. It is not intuitive to some visitors that they have to select the name for the system to recognize it. Might be nice to somehow direct them to the process. Is it possible to have a Chat to help people that are not techy - for the offices that do not have a receptionist in the lobby?
Alternatives Considered
The Receptionist for iPadReasons for Switching to Envoy
I like the features in Envoy and our initial sales rep was outstanding, [SENSITIVE CONTENT HIDDEN]. We had excellent response from the team during the pre-sales stage which pointed us to Envoy. After I recommended Envoy and we were in the final sales process, our IT Exec told my VP that he visited a vendor that used Envoy and he liked it. That was a confirmation for me! Post sales the customer service fell slightly. I did contact the Help Desk quite a bit during the setup. They did respond and helped me. I don't know how you track in your CS department questions but I was corrected for opening a new email to hi@envoy with another question. If I am to use one email string, how about giving me a company number that I put all emails are together?
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unable to register
Reviewed on 09/10/2021
Very disappointing. I wish my company used a different app.
Very disappointing. I wish my company used a different app.
Pros
I have not had a chance to use it. I've been trying to get registered for a couple of hours already.
Cons
Unable to register. The mobile app started with Let's Get Started, regardless of whether one is already registered or not. Next is enter email. It takes 90 seconds to come back with something (on a fast phone). Then email was found. I scan the code and I am in. But, the very first time I tried to log in, my company had not connected me with the app. Virtually the same log in process led me to create my own (personal) account, which I was not intending to do. Then when my company did add me to Envoy, now it seems my email exists in two Envoy accounts. When I log in now, I see some information (like company logo and full name) displayed, but it also seems to be my personal account that I had created. I am assuming the logo and full company name would come from my company domain the Envoy has on file. But I know it's my personal account, as there are no resources available, like no rooms etc.
Ok. How do I delete the account? I go through the (confusing) set of menus (my profile, then drop down for company, then manage accounts. In there I see my name (and email), select, and delete. It takes me to the Let's Get Started page. When I "log in" again, the same thing happens.
Ok. Let's try their support, right? Not available, as it is Saturday. Everybody in the company must be taking weekends off, there is no support. I must wait for Monday. But Monday is exactly what I am trying to reserve at the office, as the company policy is to use Envoy to be able to work at the office.
- Industry: Apparel & Fashion
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Saves time for receptionist, increases security, add professionalism
Reviewed on 02/06/2020
Envoy has become an integral part of our environment. With connections to Active Directory, Teams,...
Envoy has become an integral part of our environment. With connections to Active Directory, Teams, and OneDrive we have streamlined the visitor notification and NDA process. We are able to pre-register visitors to speed up their check-in time using the Outlook add-in. Using the Deliveries feature saves our receptionist and mail room additional time, while letting employees know immediately when something arrives for them. In addition to the portal record of all visitors, along with their picture, the Teams notifications give our employees a record of their visitors to refer back to when needed. It's also helpful now that all visitors have a badge to be able to glance down at it if you forget their name ;-).
Pros
Envoy is very well designed for corporate environments. Our initial goal was simply a system that allows us to record and badge all visitors primarily for security reasons. We chose Envoy for the ability to notify users of visitors using email/Skype/Teams, which saves our receptionist time trying to track people down, and the ability to ask visitors to digitally sign an NDA.
Cons
The integration was not difficult for our IT team, and the features and integrations have expanded significantly since we started using it in 2017. My only gripe would be the annual premium subscription and label rolls are a bit pricey for an organization of our size, but it is not excessive compared to other options.
Reasons for Switching to Envoy
Range of features, simplified pricing, feedback from industry contacts.- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
best out of two Visitor Management Systems that we used on trial basis for 30 days
Reviewed on 02/06/2020
We did not know about ENVOY when we laid off our receptionist, but I'm very glad that I found ENVOY...
We did not know about ENVOY when we laid off our receptionist, but I'm very glad that I found ENVOY a few months later, because - despite the fact that NOTHING is as good as a well trained human being at the front end of a customer visit - ENVOY makes the very best of the situation.
Pros
Ease of use , for both Users and System Administrators. ENVOY is superior to Traction Guest, the other system that we used on trial.
Cons
Integration could be easier to select, setup, implement and use. It might be because of the nature of the product, but of all the aspects of the User Interface on ENVOY, Integration is a problem for us. Our IT department continually asks me for assistance, and I'm not the IT expert. They ask me because I'm the closest to ENVOY, so I understand why they ask me, but this part of your UI needs improvement. If I knew exactly what to improve, I would write it here, but I'm not sure what it needs to make it as good as the rest of ENVOY.
Alternatives Considered
Sign In SolutionsReasons for Choosing Envoy
Ease of use, and finally, ENVOY matched the lower price that Traction Guest offered us. If it were not for the reduction in price of the ENTERPRISE system, we would still be using Traction Guest, because the price was that far apart.Switched From
Sign In SolutionsReasons for Switching to Envoy
Ease of use, and finally, ENVOY matched the lower price that Traction Guest offered us. If it were not for the reduction in price of the ENTERPRISE system, we would still be using Traction Guest, because the price was that far apart.Envoy FAQs
Below are some frequently asked questions for Envoy.Q. What type of pricing plans does Envoy offer?
Envoy offers the following pricing plans:
- Starting from: USD 131.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Basic: free, feature-limited for up to 100 users. Other plans starting at $99 per month. A 14-day free trial is available (no credit card required).
Q. Who are the typical users of Envoy?
Envoy has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Envoy support?
Envoy supports the following languages:
Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese
Q. Does Envoy support mobile devices?
Envoy supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Envoy integrate with?
Envoy integrates with the following applications:
Aruba ClearPass, Azure Active Directory, Box, Cisco Meraki, Docusign, Dropbox Business, Egnyte, Eventbrite, Google Calendar, Google Chat, Google Drive, Greenhouse, Kisi, Mailchimp, Microsoft 365, Microsoft Outlook, Microsoft Teams, Okta, OneDrive, OneLogin, Openpath, Rippling, SAMLink Processor, Salesforce Sales Cloud, ServiceNow, Slack, Webex Suite, Workplace from Meta, Zapier, Zoom Workplace
Q. What level of support does Envoy offer?
Envoy offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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