Paylocity

This company had excellent rollout of the product into the work environment with the most amazing customer support I've ever received. Training and utilization were easy to understand and execute, with very little hiccups at all. Their app is colorful and keeps you very updated on your progress and profile management issues!

There wasn't an easy way to find answers to questions "fast", you would always get a personable and functional response to your questions from a real human who knew your name, but sometimes an immediate assist is more important than an overly communicative/thorough one.

I liked that it had performance reviews, time tracking, and what I thought was customizable onboarding.

The teams are too siloed, sending offer letters isn't easy, it's not intuitive.

My favorite thing about the software is Community, Onboarding and Recuriting. Community is a super fun tool that allows our employees to connect with each other with has been difficult throughout the pandemic. Onboarding is easy and fun and recuriting is a piece of cake! I love being able to everything in one system. We love the mobile app too!

PTO is very confusing to track and to allow employees to understand. In order to add on anything it takes forever and the Self Service Portal looks a little out of date.

The product is both well designed and executed. While implementation and support have been another story, the product's functionality and ease of use have been enjoyed by both our administrators and users.

Unfortunately, our organization had an extremely poor implementation experience. Like many, our industry has some unique payroll tracking and reporting requirements; however, through numerous meetings, Paylocity's salespeople and implementation specialists ensured the product could handle these requirements out of the box. With consultation from Paylocity's team, we scheduled over three months to implement and test the product before going live for a stress-free experience. Unfortunately, our experience was the opposite of what was promised. In addition to breaking numerous commitments and being misadvised by our implementation specialist on multiple occasions, we were not re-assigned an implementation specialist for over a month, which pushed us past our "go-live" date.
Ultimately, we had to self-implement the product to a large degree. After seven months with the product, we are still waiting on promised fixes to multiple issues. We have tried for months to address these experiences and concerns with Paylocity's [SENSITIVE CONTENT] of Implementation Services and other higher-ups. Unfortunately, our e-mails go unanswered for weeks, and the short responses we receive don't address the topics we have raised.