About Ignition

Ignition is a client engagement and commerce platform for professional services businesses to streamline how they engage clients and get paid.

Businesses such as accounting and bookkeeping firms use Ignition to help them grow, be more efficient, and create win-win client relationships.

With Ignition, you can easily win new business with impressive digital proposals, engage new and existing clients with a clear scope of work, and get paid on time by automating payment collection - all in one place.

Ignition also connects with leading apps to run your business on autopilot and automate time-consuming tasks, such as client onboarding or invoicing. That means less admin, and more time for clients.

Engage clients and get paid, all in one.

✓ Impressive online proposals
✓ Automated engagement letters
✓ Automated payments
✓ Recurring or one-off billing
✓ Automated workflows
✓ Business dashboard insights

Pricing starting from:

USD 75.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Ignition

Sell your services, easily create online proposals and engagement letters, automate invoicing and payments - all from one place. By making things effortless for you and your clients, we help you build strong relationships that work.

Win over clients with impressive proposals.
Start client relationships on the right foot with digital proposals that are simple to prepare, effortless to send, and convenient for clients to sign on the go.

Stay compliant with automated engagement letters.
Reduce your business risk by using standardized engagement terms that can be customized to your client’s needs – giving both you and your clients complete clarity over the scope of work.

Automate workflows and run on autopilot.
Connect your accounting ledger, practice management software and other business critical apps to automate processes like client onboarding or invoicing. Less admin, more time for what matters.

Forget debtors and get paid automatically.
Take the hassle out of the money conversation with automated payments that make it convenient to pay, and get paid. No more chasing clients. Win win.

Stay ahead with a single business dashboard.
Feel confident your business is on track with full visibility of your sales pipeline, upcoming client renewals and forecast revenue at your fingertips.

Centralize billing in one place.
With flexible billing options and full client records right at your fingertips, it’s easier than ever to access the information you need - right when you need it.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, New Zealand, United States, South Africa

Supported Languages

English

Pricing starting from:

USD 75.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Ignition Software - Impressive online proposals
Ignition Software - Automated engagement letters
Ignition Software - Get paid automatically
Ignition Software - Centralized billing
Ignition Software - Integrations
Ignition Software - Dashboard
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Ignition video
Ignition Software - Impressive online proposals
Ignition Software - Automated engagement letters
Ignition Software - Get paid automatically
Ignition Software - Centralized billing
Ignition Software - Integrations
Ignition Software - Dashboard

Features

Total features of Ignition: 85

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Quoting
  • Billing & Invoicing
  • CRM
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Credit Card Processing
  • Customer History
  • Customisable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Digital Signature
  • Discount Management
  • Document Automation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Due Date Tracking
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Financial Management
  • For Accountants
  • For CPA Firms
  • Invoice Management
  • Invoice Processing
  • Lifecycle Management
  • Monitoring
  • Multi-Party Signing
  • Online Payments
  • Pre-built Templates
  • Predictive Analytics
  • Pricing Management
  • Pricing and Cost Calculations
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Projections
  • Proposal Generation
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Status Tracking
  • Task Management
  • Team Collaboration
  • Template Management
  • Templates
  • Third Party Integrations
  • Version Control
  • Visual Analytics
  • Workflow Management

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Reviews

Overall rating

4.7 /5
(94)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.8/5

Already have Ignition?

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Showing 5 reviews of 94
Will M.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Practice Ignition is makes service proposals with complex billing arrangements simple and easy.

Reviewed on 13/06/2018

Pros

The three main things I like the most about Practice Ignition are:

1. It's ability to handle complex billing arrangements in a proposal. It is the only platform I have come across that can easily manage up front fees, with recurring billing for a fixed period, and display this easily on a proposal.

2. I love the fact that you can set the proposal to require a credit card or bank details before it is accepted. Practice Ignition then collects the funds for you. One of the most difficult parts of running a service business is getting paid, but with Practice Ignition it takes that all away because the upfront fee is billed on acceptance, then the recurring billable amount is billed as set out in the proposal. It couldn't be easier.

3. The integration Practice Ignition has with Xero and WorkflowMax (XPM) is incredible. Once a proposal is accepted, it creates the job in WorkflowMax based on the job templates you have setup in WorkflowMax, and creates the invoices in Xero. It literally takes all the administration out of running a professional services company.

Cons

There are a few features I would like to see Practice Ignition develop, but after speaking with them they are going to push it right up the priority list as they agree. These features are:

1. The ability to create a recurring rate on recurring jobs
2. The ability to set a due date on a job - at the moment this is picked up from the contract end date.

My understanding is this will be sorted soon, so by the time you read this it may be sorted!

Kate G.
Overall rating
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PI for App Advisory Services

Reviewed on 19/08/2020

The team at PI are really helpful, from our initial conversations with them, to onboarding and set...

The team at PI are really helpful, from our initial conversations with them, to onboarding and set up, right through to our firm-wide roll out. They are quick to response to emails and jump on Zoom calls as and when needed. The software itself is easy to use and the UI is intuitive. Its been a learning curve for us around setting up our service library but the team have been on hand to give direction throughout. We're now starting to look at the added extras like webconnectors, videos and expending our service library to include traditional compliance services too.

Pros

This software has helped streamline our service offerings for app advisory service, helped our outline exactly what is involved or included in the scope, and more importantly what isn't. We've had great feedback from our customers when receiving proposals, and we can now create and send proposal in minutes whereas it used to take an hour or more to draft emails explaining it all. The speed of response from clients is amazing, and the turnaround from offering a service to acceptance and deployment of a job is a game changer for us.

Cons

There has been some internal resistance to using the software as accountants like to rely on the old methods of sending out paper forms to get signed off. However, it the app advisory space, we were able to use this to our advantage and get some real traction with the product before starting to roll it out across the more traditional areas of the business.

Andria R.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Everything you need except that one FATAL FLAW

Reviewed on 05/08/2021

I have tested 100's or Accounting Practise Management Quoting & Re-Occurring Billing systems in my...

I have tested 100's or Accounting Practise Management Quoting & Re-Occurring Billing systems in my many years as a QuickBooks ProAdvisor and found that of all of them, right now (August 2021), Practise Ignition has the most features you need as an Accountant to run a fully remote and automated firm.

HOWEVER, that said, even with all these amazing features that are all in this one software (many are in others, but this one has the most), there is still one FATAL FLAW that (to date) they have not resolved. I do hope they resolve this soon because it is truly disappointing to not have this very basic feature in such a powerful system that has so many other incredible features to offer. No Refunds. That's gotta get fixed if this software is to be used in the Accounting Industry. There are workarounds for this, so for many people and companies, this may not be a deal-breaker for them. It's just that, this is not a cheap software so if you don't have the ability to REFUND your clients instantly when needed, that can really hurt client relationships. I hope that the Refund feature is resolved soon. Then this will be the best proposal and re-occurring payment processing system out there for our industry.

Pros

The best features include:

-Ability to have your lead enter their own Credit Card or Bank Account information so it stays secure when they go to accept the proposal
-Re-Occurring Monthly Payments with the ability to set a custom reoccurring date
-Ability to add an On Acceptance and On Completion payment as custom dates along WITH a Monthly Re-occuring payment on one proposal
-Full Integration with QuickBooks Online (creates customer, invoice, and payment transactions related to all accepted proposal sales so bookkeeping is done automatically for you each time)
-When a clients credit card fails, Practise Ignition will email your client to notify them of the credit card failure and your client is given the opportunity and ability to update their payment information on file themselves, putting this risk back on the client and saving you and your practice from having to do any manual entry or additional accounting gymnastics
-Ability to add videos to your Proposal and previously created brochures to add beauty & interactive content to your proposals.
-Multiple Templates for Services, Proposals, Engagement Agreements etc.
-Integration with Karbon for task creation based on items in the proposal

Cons

FATAL FLAW: NO REFUNDS & MONEY TAKES TOO LONG TO HIT BANK ACCOUNT (4 to 6 days)

You can not give your client a Refund in Practise Ignition. That's right, NO REFUNDS. SO if you charge your client the wrong amount by mistake, or need to un-do an amount after they have canceled service, you can't push a button anywhere in this software to give your client a refund. You have to contact PI and ASK them if they will CONSIDER giving a refund to your client IF it is LESS than $2,000. If they approve, then they will process the refund about a week later. This is too slow, in my option.

The workaround? They tell you that you should send a check, or use your bank or an outside system to send your client the refund. Which is MORE accounting work (the exact accounting work buying this software was supposed to solve), and since your client entered their own payment info, you don't have it to instantly give them $ back, so now there's more back and forth Correspondance and time-consuming effort needed that only takes seconds in all other comparable software out there. If the workaround is to use a different payment processor solution then one has to ask, "Why am I even using this one?". Now, if you have never given a refund in your life and you think it's so rare that this will happen that dealing with another merchant processor is worth for these one-off occasions, then by all means choose this software because it excels in more places than the competition. Just be warned.

Reasons for Switching to Ignition

It has more features in one software than any other comparable products at this time.
Sharon P.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We would be lost without Ignition

Reviewed on 04/04/2022

Super easy to use, the team are so friendly and supportive, clients find it very professional

Super easy to use, the team are so friendly and supportive, clients find it very professional

Pros

We've been using Ignition since 2013 and find it very easy to use. Clients also like the experience, and find it very professional.
It's very customisable, allows us to send quotes and proposals very quickly.

Cons

Would love pricing to be built into the software. We currently build fee quotes in a google sheet.

Stuart R.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This software changed my life

Reviewed on 13/12/2020

Amazing - support team are great, I was set up and they even did some graphic design on our...

Amazing - support team are great, I was set up and they even did some graphic design on our brochure.. ten minutes in I felt supported and knew it was the right decision!

Pros

The ability to look and feel like a big professional outfit even when you are a small firm. Our proposals look just as good as any prepared by the mid tier.

The automatic billing and collections plus engagement letters and proposals literally save me hours on hours of work!!

Cons

The last piece for me is the direct debits in NZ - other than that it's perfect!!

Alternatives Considered

PandaDoc

Reasons for Choosing Ignition

Ease of use and better features!

Reasons for Switching to Ignition

Ease of use, support and the awesome look out of the box. Also the close connection to Xero Practice Manager
Showing 5 reviews of 94 Read all reviews

Ignition FAQs

Below are some frequently asked questions for Ignition.

Ignition offers the following pricing plans:

  • Starting from: USD 75.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Ignition pays for itself from your first client acceptance. Ignite your business, client relationships and first impressions with our free 14 day trial. There are three plans available. Starter Plan - All the essentials to engage clients seamlessly and get paid effortlessly. $65/month (paid annually) or $75 (paid monthly). Professional Plan - Upsell services to grow revenue and run your business on autopilot. $129/month (paid annually) or $149 (paid monthly). Scale Plan - Standardize client engagements as you scale your large business. $315/month (paid annually) or $375 (paid monthly).

Ignition has the following typical customers:

2-10, 11-50

Ignition supports the following languages:

English

Ignition supports the following devices:

Ignition integrates with the following applications:

Gusto, Karbon, Quickbooks Online, WorkflowMax, Xero, Zapier

Ignition offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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