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About HubSpot CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling. HubSpot CRM enables teams to take care of all the little details, including logging emails, recording calls, and managing data in an intuitive manner therefore freeing up valuable selling time in the process.

Teams can get an up-to-the-minute view of the entire sales funnel on a clean, visual dashboard. Users can sort deals won and lost, appointments scheduled, and contracts sent over any time period, and track performance against quotas. It allows operators to sort deals by name, owner, amount, or stage with custom filters for actionable intel in a fraction of the time.

HubSpot CRM lets stakeholders track customer interactions automatically, in an email, across social media, or on a call. Teams can sync the system with Gmail or Microsoft Outlook using HubSpot Sales, and capture every call, email, or meeting as it happens. Every interaction with a lead is stored in a tidy timeline, including calls, emails, meetings, and notes. Sync up with HubSpot Marketing to know which content leads have consumed in order to personalize the approach.

Pricing starting from:

USD 20.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of HubSpot CRM

  • Automatically create company records, associate contacts, de-duplicate leads, and handle details that teams shouldn’t be distracted by. Have the ability to collect & store data on contacts, companies, deals, and tasks with a database that is customizable to match users' needs.

  • Organize every email, note, call and even website visit into one simple and intuitive view. The current sales process happens across multiple different touch points and dozens of channels so having Timeline allows users to make calls, send emails, set reminders and organize their day in one place.

  • Teams can build and save email templates, schedule messages and store sales content in HubSpot CRM.

  • Instantly see useful and any new information about contacts or company added to HubSpot CRM. Browse a database of millions of new companies right from HubSpot CRM. Glimpse behind the scenes of the website traffic to identify companies browsing the site. Managers can add social profiles, any background information, details on key employees and related companies.

  • HubSpot CRM and HubSpot Marketing run off the same inbound database, meaning every piece of data is always up to date in real time. See existing useful details from your inbox & social media about the contacts teams communicate with right inside the inbox.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premises

    Markets

    Australia, Austria, Belgium, Brazil, Canada and 21 others

    Supported Languages

    English, French, German, Japanese, Portuguese and 1 others

    Pricing starting from:

    USD 20.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    HubSpot CRM Software - Hubspot CRM pipeline management
    HubSpot CRM Software - Hubspot CRM automatic sales activity logging
    HubSpot CRM Software - Hubspot CRM lead details
    HubSpot CRM Software - HubSpot CRM dashboard
    HubSpot CRM Software - Hubspot CRM deals and tasks
    HubSpot CRM Software - HubSpot CRM phone call
    HubSpot CRM Software - Hubspot CRM email tracking
    View 9 more

    Features

    Total features of HubSpot CRM: 96

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Campaign Management
    • Client Management
    • Client Tracking
    • Collaboration Tools
    • Communication Management
    • Contact Database
    • Contact Management
    • Contract/License Management
    • Customer Database
    • Customer Segmentation
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Data Import/Export
    • Deal Management
    • Document Management
    • Document Storage
    • Drag & Drop
    • Email Management
    • Email Marketing
    • Email Sequences
    • Email Templates
    • Email Tracking
    • For Financial Institutions
    • For Healthcare
    • For Mac Devices
    • For Small Businesses
    • For Startups
    • For iPad Devices
    • Forecasting
    • Interaction Tracking
    • Internal Chat Integration
    • Kanban Board
    • Landing Pages/Web Forms
    • Lead Capture
    • Lead Distribution
    • Lead Generation
    • Lead Management
    • Lead Nurturing
    • Lead Qualification
    • Lead Scoring
    • Lead Segmentation
    • Live Chat
    • Marketing Automation
    • Mobile Access
    • Mobile App
    • Monitoring
    • Opportunity Management
    • Performance Metrics
    • Pipeline Management
    • Pipeline Reports
    • Predictive Analytics
    • Project Management
    • Prospecting Tools
    • Quotes/Estimates
    • Real-Time Data
    • Real-Time Notifications
    • Real-time Consumer-facing Chat
    • Referral Tracking
    • Relationship Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Sales Forecasting
    • Sales Pipeline Management
    • Sales Reports
    • Scheduling
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Social Media Integration
    • Source Tracking
    • Tagging
    • Task Management
    • Task Progress Tracking
    • Task Scheduling
    • Team Assignments
    • Template Management
    • Territory Management
    • Third-Party Integration
    • Third-Party Integrations
    • Web Forms
    • Workflow Management

    Alternatives

    Salesforce Sales Cloud

    4.4
    #1 Alternative to HubSpot CRM
    Salesforce Sales Cloud offers complete contact, lead and opportunity management, along with marketing automation,...

    Zoho CRM

    4.3
    #2 Alternative to HubSpot CRM
    Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track...

    Bigin by Zoho CRM

    4.7
    #3 Alternative to HubSpot CRM
    Bigin is a pipeline-centric CRM that helps small businesses move away from spreadsheets and get started with a CRM...

    Dynamics 365

    4.4
    #4 Alternative to HubSpot CRM
    Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is...

    Overall rating

    4.5 /5
    (4,436)
    Value for Money
    4.3/5
    Features
    4.4/5
    Ease of Use
    4.4/5
    Customer Support
    4.4/5

    93%
    recommended this app
    Sort by

    4436 Reviews

    Peter
    Peter Show more details
    Overall rating
    • Industry: Financial Services
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source Show more details

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great all-in-one CRM, but setting up can take some work!

    Reviewed on 12/01/2025

    The experience has been good;. It's easy to use, but setting it up took a while. Once you have it...

    The experience has been good;. It's easy to use, but setting it up took a while. Once you have it set up how you want, it's fantastic.

    Pros

    Prospecting hub and deals. It easily syncs with prospecting tools, allows you to keep up with leads, and allows you to track deals, providing a single source of truth.

    Cons

    It takes some time to learn to use it, and it's not as intuitive as other, more modern CRMs, such as Attio.

    Verified Reviewer Show more details
    Overall rating
    • Industry: Human Resources
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source Show more details

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    HubSpot as an Efficient tool in Real Estate, Sales and Recruitment

    Reviewed on 26/07/2025

    Extraordinary. Meets the companies expectations in email marketing, sales/client profile keeping...

    Extraordinary. Meets the companies expectations in email marketing, sales/client profile keeping and filters.

    Pros

    HubSpot does an amazing job in organizing records of prospect clients/sales. User interface is easily understandable. Worth the price for companies with sales, real estate and recruitment in nature.

    Cons

    One thing that I missed a lot was from the last update it did. Before, it has an automatic finder for linkedin profiles and automate necessary available information. It saved a lot of time and effort.

    Philip
    Overall rating
    • Industry: Facilities Services
    • Company size: 11–50 Employees
    • Used Weekly for 1+ year
    • Review Source Show more details

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Effective Tool If Accurate

    Reviewed on 07/11/2025

    This is a helpful tool when it is accurate. There are times it's not, but when it does, it makes...

    This is a helpful tool when it is accurate. There are times it's not, but when it does, it makes the searching process significantly easier for me.

    Pros

    I am able to sort clients by type, location, and even job title. It is super easy to filter through areas and departments and find out exactly who I need to speak to.

    Cons

    There are a lot of times that the information is outdated or inaccurate. It gets frustrating when I call up different businesses but the employee doesn't work there anymore.

    Verified Reviewer Show more details
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source Show more details

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    HubSpot is a platform you should take a look at for your company

    Reviewed on 30/10/2025

    Overall we are very happy with our experience and are in the process of getting another 2 year...

    Overall we are very happy with our experience and are in the process of getting another 2 year agreement in place starting 12/31/25.

    Pros

    HubSpot has been a great platform for us. We use the email marketing features heavily and have found that it meets all of our needs. When we do have questions or a support issue, the support has been very good - both via tickets and the chat options. This platform provides more value for the money than other platforms we have taken a look at.

    Cons

    We transition from another SMS platform provider to the HubSpot SMS offering soon after it launched. It is still behind other more mature SMS solutions but HubSpot is making progress in adding additional functionalities.

    Ollie
    Overall rating
    • Industry: Financial Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source Show more details

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Powerful all-rounder CRM that has helped us to grow

    Reviewed on 27/05/2025

    Very good all-rounder, enabling us to operate efficiently across all areas of our GTM function...

    Very good all-rounder, enabling us to operate efficiently across all areas of our GTM function (marketing, sales, customer success). The product feels like it is constantly being updated and improved, and is a very powerful CRM.

    Pros

    Workflows and automations are very powerful and enabled us to scale our marketing, sales and customer success processes. Hubspot can also integrate with pretty much any other tool out there as well which makes things a lot easier.

    Managing inbound leads and enquiries through forms and workflows is very helpful, and all of the elements within the marketing hub (e.g. email) have recently been updated and are a massive improvement from when i first started using Hubspot 4 years ago.

    Cons

    Lead scoring can be a bit complex and clunky and is one thing that has frustrated me in the past, although there have been some recent updates/releases to this.

    The sales forecasting tool could also be improved by being made more customisable.

    HubSpot CRM FAQs

    Below are some frequently asked questions for HubSpot CRM.

    HubSpot CRM offers the following pricing plans:

    • Starting from: USD 20.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    More advanced CRM functionality is available as part of premium Sales Hub products.

    HubSpot CRM has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    HubSpot CRM supports the following languages:

    English, French, German, Japanese, Portuguese, Spanish

    HubSpot CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    HubSpot CRM integrates with the following applications:

    123FormBuilder, AWeber, Accelo, Act!, ActiveCampaign, ActiveDEMAND, AdRoll, Aircall, AllClients, AnyMeeting, Apollo.io, Asana, AskNicely, Atomic AI, Attribution, Azuqua, Batchbook, Bedrock Data, Benchmark Email, Bidsketch, BigContacts, Bitrix24, Brevo, BrightInfo, Brightcove, Calendly, CallRail, Campaign Monitor by Marigold, Capsule, Ceros, Chargebee, ChartMogul, ClearVoice, ClickUp, ClientPoint, Clio, CompanyHub, ConnectWise PSA, Constant Contact, Contactually, Copper, Creatio CRM, Cyfe, Dasheroo, DataHero, Databox, Datanyze, Direct Mail, Dotdigital, Drift, Drip, Dropbox DocSend, Dropbox Sign, EZ Texting, Ease.io, Efficy CRM, Emma by Marigold, Eventbrite, Formstack Forms, FreshBooks, Freshsales, Front, FullContact, GetResponse, Getsitecontrol, Gmail, GoTo Webinar, Google Ads, Google Analytics 360, Google Calendar, Google Contacts, Google Forms, Google Sheets, Google Workspace, Gravity Forms, Groove, Grow, Help Scout, Highrise, Hotjar, HubSpot Marketing Hub, HubSpot Sales Hub, Ignition, Infer, Insightly, Instapage, Intercom, Invoca, Join.Me, Jotform, Justuno, Keap, Kissmetrics, Kixie PowerCall, Klips, Kommo, Kustomer, LeadDyno, LeadGnome, LeadMaster, LeadsBridge, Less Annoying CRM, LinkedIn for Business, LiveChat, LiveHelpNow, Livespace, Lucky Orange, MailUp, Mailchimp, MailerLite, Marketo Engage, Membrain, Meta for Business, Microsoft 365, Microsoft Excel, Microsoft Outlook, MoData Suite, Mojo Helpdesk, Myphoner, Nimble, Nutshell, Olark, OnceHub, OnePageCRM, Operations Hub, Ortto, Outreach, PandaDoc, Paycove, PersistIQ, PhoneWagon, Pipedrive, Pipeline CRM, Pipeliner CRM, Podio, Powtoon, Privy, Proposify, Pure Chat, QuickBooks Online, QuickBooks Online Advanced, Qwilr, Recurly, Referral Rock, Robly, SalesSeek, Salesflare, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Salesforce Service Cloud, Salesmate, Semrush, SendGrid, ServiceM8, Shopify, Skyvia, Slack, Slemma, Smartling, Stitch Labs, Stripe, SugarCRM, SurveyMonkey, Taboola, Teamgate, Teamleader, Teamwork Desk, Teamwork.com, Toky, TractionNext, Trello, Twilio, Typeform, Uberflip, Unbounce, Vidyard, Viewbix, Vtiger CRM, Wave, Wishpond, Wistia, WooCommerce, Woopra, WordPress, Workbooks, WorkflowMax, Workplace from Meta, Wufoo, Xero, Zapier, Zendesk Sell, Zendesk Suite, Zoho Analytics, Zoho Books, Zoho CRM, Zoho Invoice, Zoom Workplace, ZoomInfo Sales, Zoomph, dotloop, noCRM, weclapp

    HubSpot CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for HubSpot CRM.

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