About HubSpot CRM
HubSpot CRM has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling. HubSpot CRM takes care of all the little details - logging emails, recording calls, and managing data - in a very intuitive manner therefore freeing up valuable selling time in the process.
Get an up-to-the-minute view of the entire sales funnel on a clean, visual dashboard. Users can sort deals won and lost, appointments scheduled, and contracts sent over any time period, and track performance against quotas. Sort deals by name, owner, amount, or stage with custom filters for actionable intel in a fraction of the time.
HubSpot CRM tracks customer interactions automatically – whether they’re in an email, across social media, or on a call. Sync with Gmail or Outlook using HubSpot Sales, and capture every call, email, or meeting as it happens. Every interaction with a lead is stored in a tidy timeline, including calls, emails, meetings, and notes. Sync up with HubSpot Marketing to know which content leads have consumed in order to personalize the approach.
Pricing starting from:
USD 50.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of HubSpot CRM
Database - Automatically create company records, associate contacts, de-duplicate leads, and handle details that teams shouldn’t be distracted by. Have the ability to collect & store data on contacts, companies, deals, and tasks with a database that is customizable to match users' needs.
Timeline: Organize every e-mail, note, call and even website visits into one simple and intuitive view. Our current sales process happens across multiple different touch points and dozens of channels so having Timeline allows users to make calls, send emails, set reminders and organize their day in one place.
Templates & Content - Build and save email templates, schedule messages and store sales content in HubSpot CRM.
Company Database & Automatic Enrichment - Instantly see useful and any new information about your contacts or company you add to HubSpot CRM. Browse a database of millions of new companies right from HubSpot CRM. Glimpse behind the scenes of your website traffic to identify companies browsing your site. You can add social profiles, any background information, details on key employees and related companies.
Integrates with tools you already use - HubSpot CRM connects to the tools you already use, keeping itself up to date and surfacing useful details throughout your day (without even logging in to your CRM system.) Integrations include Gmail, Google Calendar, Outlook for Windows, Apple Mail, and Google Drive. It's there when you need it, out of your way when you don't.
Fully integrated with HubSpot Marketing - Bridge the gap between sales and marketing without the hassle of integrations and syncing. HubSpot CRM and HubSpot Marketing run off the same inbound database, meaning every piece of data is always up to date in real time. See existing useful details from your inbox & social media about the contacts you communicate with right inside your inbox.
Devices
Business size
Markets
Australia, Belgium, Brazil, Canada, China, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR China, Ireland, India, Japan, Mexico, Malaysia, Netherlands, Norway, New Zealand, Philippines, Sweden, Singapore, United States and 19 others
Supported Languages
English, French, German, Japanese, Portuguese, Spanish and 1 others
Pricing starting from:
USD 50.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of HubSpot CRM: 68
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- CRM
- Calendar Management
- Calendar/Reminder System
- Campaign Management
- Cataloguing/Categorisation
- Client Management
- Client Tracking
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customizable Templates
- Document Management
- Document Storage
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- For Financial Institutions
- For Mac Devices
- For Startups
- For iPad Devices
- Forecasting
- Interaction Tracking
- Internal Chat Integration
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Marketing Automation
- Mobile Access
- Performance Metrics
- Pipeline Management
- Predictive Analytics
- Project Management
- Prospecting Tools
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Referral Tracking
- Relationship Tracking
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Social Media Integration
- Source Tracking
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Third Party Integrations
- Third-Party Integration
- Workflow Management
Alternatives
Salesforce Sales Cloud
Zoho CRM
Pipedrive
Pardot
Reviews
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- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The go-to-CRM for startups growing from small to medium fast
Reviewed on 17/09/2021
An exceptional CRM. There is a reason why it stands out as the leading CRM tool for SMBs. Value for...
An exceptional CRM. There is a reason why it stands out as the leading CRM tool for SMBs. Value for money can get a little expensive. However, it probes worthy after using the extensive suite of features.
Pros
Hubspot is effortless to set up and intuitive to use.
It counts with a vast array of features although it doesn't get overly complicated.
Its B2B library is extensive and you can find plentiful resources to learn about B2B sales and marketing
Cons
I wished its automation and reporting tools were more developed. The workflow feature does provide automation capabilities, however after entering into some depth, it eventually falls short.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing HubSpot CRM
Hubspot was more known. It integrated better with Google suiteSwitched From
Zoho CRMReasons for Switching to HubSpot CRM
Hubspot was cheaper
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Free but just as powerful as paid
Reviewed on 23/03/2021
Integration with various 3rd party services make using hubspot crm a delight.
Integration with various 3rd party services make using hubspot crm a delight.
Pros
The price point of free makes hubspot crm a very attractive choice , but free isn't enough if it doesn't pull its weight. Fortunately hubspot crm hits all of the main functionality points with ease of use and fast response.
Cons
There are a few features that are behind a premium paywall but that's to be expected with a free service.
Reasons for Choosing HubSpot CRM
We needed a simpler solution for marketing automation and while hubspot crm does not provide marketing automation, the system we switched to does not have a crm bundled. So when we went hunting for a simple crm, hubspot was the clear choice.Switched From
SharpSpring from Constant ContactReasons for Switching to HubSpot CRM
The forever free option made the choice easy.- Industry: Financial Services
- Company size: 2-10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hubspot Integrations for the win!
Reviewed on 24/11/2021
Positive experience overall. Helps me manage my contacts and best part is the fact that all these...
Positive experience overall. Helps me manage my contacts and best part is the fact that all these features are included in the free version.
Pros
I found the setup and import of data very good, I was able to input all my contacts through a csv and was off to the races very fast. It also has a responsive app for android, that I use daily to track my calls. Took a bit of adjusting from my last CRM, but once you get used to how everything is organized it saves a lot of time.
Cons
You cannot import tasks into Hubspot. If you use tasks a lot this can be a pain to import manually.
Reasons for Choosing HubSpot CRM
Work discontinued using Salesforce as it was very costlySwitched From
Salesforce Sales CloudReasons for Switching to HubSpot CRM
Integrations- Industry: Civil Engineering
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Surely it can do that?
Reviewed on 14/10/2021
Pros
This review relates solely to Hubspot's Sales module, and not the Marketing package. Our small business utilises Hubspot for lead management and conversion tracking - I can't speak to Hubspot's other functionalities in the marketing field. Hubspot's Sales free and growth bundles are great value; offering start-up businesses with the basic tools required for recording correspondence with leads and tracking conversions. However...
Cons
As your business grows you naturally seek out greater efficiencies achieved through CRM automation services (e.g. automated follow-up emails to stay front of mind with prospects) - it's at this point you upgrade to the costly Professional package because the business case stacks up, right?
This is where Hubspot falls over. Everything (I cannot iterate this enough, literally everything) you would logically expect the software to support or enable isn't available. Credit to them, their support function does try to help but they are severally handcuffed by the limitations imposed by backend engineers and software architects. The tech supports can only try to provide convoluted/half baked work around solutions but often these result in additional implications and barriers downstream.
The nail in the coffin for our business was when we tried to setup automated email sequences (a 101), but learnt that you cannot enrol contacts into these processes when sending emails 'from' the shared/team/company email (e.g. [email protected] or [email protected]) - rather, Hubspot requires users to send from their individual email (e.g. [email protected])
Have you ever corresponded with any business via a personalised email address? Whether I'm communicating with the local mechanic or Apple, I never email [SENSITIVE CONTENT] You engage with a shared mailbox e.g. sales or support or [email protected]
It's no brainers like this that force you to question Hubspot's services.
- Industry: E-Learning
- Company size: 2-10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Nice free CRM, expensive when you have to upgrade
Reviewed on 14/08/2021
I'm amazed by the quality and all the features included in the free tier. I haven't upgraded yet,...
I'm amazed by the quality and all the features included in the free tier. I haven't upgraded yet, will do in the future. So far it has helped me to organize my clientes, leads and make my life a little bit easier.
Pros
The free tier is absolutely amazing, and it will work for most companies at an early stage. Once you start using it, the interface becomes familiar and there are many advanced options that can be used easily. It does requiere a little bit of effort in the design at the beginning, but the learning curve is not that long. Plus, the pipe funnel logistic is just great.
Cons
When you start to grow and need more options, HubSpot CRM is quite expensive. Sure, you can look somewhere else, but it's not easy to migrate to another provider. So, if you want HubSpot, look in deeply, so when you need to upgrade, you believe you'll be able to pay their fees with no issues.
HubSpot CRM FAQs
Below are some frequently asked questions for HubSpot CRM.Q. What type of pricing plans does HubSpot CRM offer?
HubSpot CRM offers the following pricing plans:
- Starting from: USD 50.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
HubSpot CRM is available for free of cost. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit. Starter: $50/month or $600/year Professional: $1780/month or $19200/year Enterprise: $4000/month or $48000/year
Q. Who are the typical users of HubSpot CRM?
HubSpot CRM has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does HubSpot CRM support?
HubSpot CRM supports the following languages:
English, French, German, Japanese, Portuguese, Spanish
Q. Does HubSpot CRM support mobile devices?
HubSpot CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HubSpot CRM integrate with?
HubSpot CRM integrates with the following applications:
123FormBuilder, AWeber, Accelo, Act!, ActiveCampaign, ActiveDEMAND, AdRoll, Aircall, AllClients, AnyMeeting, Apptivo, Asana, AskNicely, Atomic AI, Attribution, Automate.io, Autopilot, Azuqua, Batchbook, Bedrock Data, Benchmark Email, Bidsketch, BigContacts, Bitrix24, BrightInfo, Brightcove, Calendly, CallRail, Campaign Monitor, Capsule, Ceros, Chargebee, ChartMogul, ClearVoice, ClickUp, ClientPoint, Clio, CompanyHub, ConnectWise Manage, Constant Contact, Contactually, Copper, Creatio CRM, Cyfe, Dasheroo, DataHero, Databox, Datanyze, Debitoor, Direct Mail, DocSend, Drift, Drip, EZ Texting, Ease, Efficy CRM, Emma, Eventbrite, Facebook for Business, Formstack Forms, FreshBooks, Freshsales, Front, FullContact, GetResponse, GetSiteControl, Gmail, GoToWebinar, Google Calendar, Google Contacts, Google Forms, Google Workspace, Gravity Forms, Groove, Grow, HelloSign, Help Scout, Highrise, Hotjar, HubSpot Marketing Hub, HubSpot Sales Hub, Infer, Insightly, Instapage, Intercom, Invoca, Join.Me, Jotform, Justuno, Keap, Kissmetrics, Kixie PowerCall, Klipfolio, Kustomer, LeadDyno, LeadGnome, LeadMaster, LeadsBridge, Less Annoying CRM, LinkedIn for Business, LiveChat, LiveHelpNow, Livespace, Lucky Orange, MailUp, Mailchimp, MailerLite, Marketo Engage, Membrain, Microsoft 365, Microsoft Excel, Microsoft Outlook, MoData Suite, Mojo Help Desk, Myphoner, Nimble, Nutshell, Olark, OnePageCRM, Operations Hub, Outreach, PandaDoc, Pardot, Paycove, PersistIQ, PhoneWagon, Pipedrive, Pipeline, Pipeliner CRM, Podio, PowToon, Practice Ignition, Privy, Propeller CRM, Proposify, Pure Chat, QuickBooks Online Advanced, Qwilr, RESULTS.com, Recurly, Referral Rock, Robly, Sage Business Cloud, SalesSeek, Salesflare, Salesforce Service Cloud, SalesforceIQ, Salesmate, ScheduleOnce, Semrush, SendGrid, Sendinblue, ServiceM8, Shopify, Skyvia, Slack, Slemma, Smartling, SnapEngage, Stitch Labs, Stripe, SugarCRM, SurveyMonkey, TIBCO Scribe Online, Taboola, Teamgate, Teamleader, Teamwork, Teamwork Desk, Toky, TractionNext, Trello, Twilio, Typeform, Uberflip, Unbounce, Vidyard, Viewbix, Vtiger CRM, Wave Accounting, Weclapp, Wishpond, Wistia, WooCommerce, Woopra, WordPress, Workbooks, WorkflowMax, Workplace by Facebook, Wufoo, Xero, Zapier, Zendesk, Zendesk Sell, Zoho Analytics, Zoho Books, Zoho CRM, Zoho Invoice, Zoom Meetings, Zoomph, amoCRM, dotdigital Engagement Cloud, dotloop, inboundli, noCRM.io
Q. What level of support does HubSpot CRM offer?
HubSpot CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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