About ConnectWise Control

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.

Using ConnectWise Control’s video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration.

With ConnectWise Control’s mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.

Pricing starting from:

USD 29.00/month

  • Free Version
  • Free Trial
  • Subscription

Business size

S M L

Deployment

  • Cloud-based
  • On-premises

Markets

Australia, Canada, Germany, United Kingdom, Ireland, New Zealand, United States

Supported Languages

English

Pricing starting from:

USD 29.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

ConnectWise Control Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise Control Software - Connecting from a Windows machine to a macOS machine
ConnectWise Control Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise Control Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise Control Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files
ConnectWise Control Software - Run a command directly from the Host page without connecting to the machine
View 7 more
ConnectWise Control video
ConnectWise Control Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise Control Software - Connecting from a Windows machine to a macOS machine
ConnectWise Control Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise Control Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise Control Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files
ConnectWise Control Software - Run a command directly from the Host page without connecting to the machine

Features

Total features of ConnectWise Control: 59

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Attendee Management
  • Audit Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customisable Branding
  • Customizable Reports
  • Data Import/Export
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions / Forums
  • Email Management
  • Email Reminders
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Internal Meetings
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Presentation Streaming
  • Projections
  • Queue Management
  • Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording Software
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing

Alternatives

TeamViewer

4.6
#1 Alternative to ConnectWise Control
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AnyDesk

4.6
#2 Alternative to ConnectWise Control
AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS....

VNC Connect

4.5
#3 Alternative to ConnectWise Control
VNC® Connect is fully encrypted remote desktop for cloud & offline connections across multiple platforms.

Pro

4.4
#4 Alternative to ConnectWise Control
GoTo Pro is a remote access tool for individuals and small businesses which enables users to remotely control their...

Reviews

Overall rating

4.7 /5
(1,796)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.4/5

Already have ConnectWise Control?

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Showing 5 reviews of 1,796
Jeev
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you value your time and energy, use this software

Reviewed on 02/07/2019

I use this software on a daily basis to keep IT operations within my organization running like a...

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Alternatives Considered

Rescue

Reasons for Choosing ConnectWise Control

More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.

Switched From

TeamViewer

Reasons for Switching to ConnectWise Control

For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.
Jonathan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

A lot of value for dollar with ConnectWise Control

Reviewed on 31/08/2021

Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our...

Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

Pros

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Cons

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Vytautas
Overall rating
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ConnectWise Control is our Remote control app

Reviewed on 10/07/2022

Pros

It is very easy to use. Very like to our customer. One-off the best future is it works on the client-side if the admin right is set and the user did not have the right to install any software. It is not needed to install any software.

Cons

One con is using this application on MAC PC. Required some experience to make some right for this software. Sometimes did not start in WIN PC.

Alternatives Considered

AnyDesk

Reasons for Choosing ConnectWise Control

This product is less in price.

Switched From

TeamViewer

Reasons for Switching to ConnectWise Control

It has the best price.
Ray
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Hope product got better

Reviewed on 13/06/2022

Pros

Use this product for a few years. I had hosted on my own service and it was a lot of maintenance. The only problem was it was cheap.

Cons

It was hard to use and support. Found free software they did most of these things more consistently.

Alternatives Considered

GoTo Connect

Reasons for Switching to ConnectWise Control

Good sales pitch
Jordan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ConnectWise Control Review from Experience

Reviewed on 11/04/2022

I have utilized ConnectWise Control for 10 years at two different companies. This product has...

I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide.

Pros

The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access.

Cons

I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern.

Reasons for Choosing ConnectWise Control

Our company utilized Logmein Rescue, not specifically Join.Me. The pricing was actually cheaper with Connectwise and the product was far superior at the time. I had a lot of experience with Connectwise and I was more effective with my personal version of it than our staff was with the Company product so we ended up making the switch.

Switched From

Join.Me

Reasons for Switching to ConnectWise Control

I have used a lot of remote access software. When we finally decided on Connectwise it was between Teamviewer, LogMeIn, and Connectwise. We currently still utilize Remote Support/Bomgar for a few clients, and we have utilized RealVNC for some specific use cases within our client's networks. Splashtop I have used personally along with Teamviewer and RemotePC. I was able to integrate the Connectwise API to work with our internal support monitoring tool. This allowed a simplified remote launch experience from within our existing application.
Showing 5 reviews of 1,796 Read all reviews

ConnectWise Control FAQs

Below are some frequently asked questions for ConnectWise Control.

ConnectWise Control offers the following pricing plans:

ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

ConnectWise Control has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

ConnectWise Control supports the following languages:

English

ConnectWise Control supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ConnectWise Control integrates with the following applications:

Acronis Cyber Backup, ConnectWise Automate, ConnectWise Manage, Freshdesk, Microsoft Outlook, Passportal, Zendesk

ConnectWise Control offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for ConnectWise Control.