About Front

Front is the shared inbox for teams that brings all of your business communications into a single collaborative platform. Teams in customer support, sales, operations, IT, and marketing can manage [email protected], [email protected], and other group email addresses, Facebook, Twitter, chat, and SMS messages, in one place, and respond without switching between multiple tools.

Designed for team collaboration: Emails and messages in your shared inbox can be assigned to teammates to makes it clear who is responsible for responding, and collision detection prevents multiple replies to the same message. You can directly mention teammates to share and discuss messages and drafts before sending a response to a customer. Email templates let you quickly reply consistently to common questions.

Enhances team productivity: Front works like an email client, but it’s more powerful than Gmail or Outlook. With features like internal comments, follow-up reminders, read receipts, mail merge, email sequences, and canned answers, you’re able to respond 2-3x faster to customers. Mobile apps on iOS and Android are available for responding and triaging on the go. Front’s comprehensive analytics shows your response time, message volume, and many more to measure your productivity.

Integrates with all your apps: Front works with many of the other software you already use — Salesforce, Slack, Trello, GitHub, Intercom, Asana, and more, so you can access and sync this information in Front. Custom integrations for your specific business need can be developed using the API.

Try Front for free with a 7-day trial.

Key benefits of Front

  • Centralized view: Incoming messages, from group email addresses ([email protected], [email protected], etc.), Facebook, Twitter, chat, SMS texts, and even voice messages can be managed in Front.

  • Better team collaboration: Teams can work together in the team inbox with message assignments, internal comment and message sharing, and collision detection to make sure they're not dropping the ball or duplicating work.

  • Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, canned answers, workflow automations, send later, follow-up reminders, and individual email management in Front.

  • Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.

  • Increased mobility: iOS and Android mobile apps for Front come with all the features of the desktop and web apps.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    English

    Images

    Manage email, chat, social media, SMS in one place
    Assign messages to your teammate for clear accountability and ownership
    Direct mention teammates to internally discuss messages and leave comments
    Connect to other apps, like Salesforce, to access and sync information in Front
    Track and analyze your message volume and response times to improve performance over time
    Android mobile app to respond on the go
    iOS mobile app to respond on the go
    View 8 more
    Front video
    Front screenshot: Manage email, chat, social media, SMS in one place Front screenshot: Assign messages to your teammate for clear accountability and ownership Front screenshot: Direct mention teammates to internally discuss messages and leave comments Front screenshot: Connect to other apps, like Salesforce, to access and sync information in Front Front screenshot: Track and analyze your message volume and response times to improve performance over time Front screenshot: Android mobile app to respond on the go Front screenshot: iOS mobile app to respond on the go

    Features

    Total features of Front: 42

    • @mentions
    • API
    • Absence Management
    • Activity Tracking
    • Alerts / Escalation
    • Application Integration
    • Assignment Management
    • Audit Trail
    • Authentication
    • Auto-Responders
    • CRM Integration
    • Channel Management
    • Chat
    • Client Management
    • Collaboration Tools
    • Collaborative Workspace
    • Commenting
    • Communication Management
    • Contact Database
    • Contact Management
    • Customer Service Analytics
    • Email Integration
    • Email Templates
    • Email Tracking
    • Full Text Search
    • Inbox Management
    • Mail Merge
    • Mobile Integration
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multiple User Accounts
    • Real Time Analytics
    • Real Time Notifications
    • Reminders
    • Reporting & Statistics
    • Rules-Based Workflow
    • SMS Integration
    • Search Functionality
    • Single Sign On
    • Social Media Integration
    • Tagging
    • Two-Factor Authentication

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    Reviews

    Overall rating

    4.5 /5
    (199)
    Value for Money
    4.2/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support
    4.4/5

    Already have Front?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 199
    Marjolaine L.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best email software ever

    Reviewed on 12/03/2020

    We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails...

    We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

    Pros

    Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

    Cons

    When I need to speak to all the team, I have to create a discussion and add them all, one by one.
    I'd rather have the possibility to @team within an email or a discussion to make sure they are all included.
    I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

    Arielle B.
    Overall rating
    • Industry: Insurance
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Love Front- Would Recommend

    Reviewed on 19/08/2020

    Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the...

    Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

    Pros

    It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.

    Cons

    I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)

    Nadiv T.
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 501-1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Front: your home base for email communication with customers

    Reviewed on 28/11/2020

    Using Front, I am able to reach many customers on a daily basis. Front helps me solve their...

    Using Front, I am able to reach many customers on a daily basis. Front helps me solve their problems by allowing me to communicate quickly and effectively. I can't praise this software enough.

    Pros

    I use Front daily to communicate with customers. Overall, Front is a powerful and accessible email client with a very pleasing UI.

    What I like in particular is the template functionality. Templates for emails can be stored, changed at any time, and are lighting-quick to access. I also like Front's internal messaging system for writing notes to colleagues (using the @ system). This means I can leave notes for colleagues, for customer cases that require more time or team input.
    Front's search functionality is also unparalleled. If my organisation has ever had any contact with a customer, I can find it using the barest of search strings. To give an example: Front will pull up alternative email adresses that customers have, by cross-referncing known information such as customer name.
    Lastly, the UI uses colors that aid readability, but are also visually very pleasing.

    All in all this software is critical to my daily work, and is the most pleasant and easy-to-use email client I've ever used.

    Cons

    I personally find very few faults or things that could be improved, that would have a direct effect on the work I do. Having said that, I find the conversation tracking function ever so slightly redundant. This is because I keep track of conversations myself, by having multiple Front tabs open. On the alternate tabs, I use search strings to keep all prior conversation with a customer open. I am aware however that this is my personal style of working, so it doesn't say much about the tracking function itself.

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 0.0 /10

    One of the worst email applications I've ever used

    Reviewed on 02/04/2018

    Pros

    The overall look of Front is simple, which is nice.

    The snooze function on emails.

    The support staff were friendly and quick to answer.

    Cons

    My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes.

    There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.

    1. No calendar. Cannot make appointments, set up meetings, etc.

    2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below."

    3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook.

    4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front.

    5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller.

    6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option.

    7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too.

    8. No options to make folders. You want to move emails to a folder to refer to later? You cannot.

    I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

    Isabella H.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Organize all the emails your teams receive in a flexible way with Front.

    Reviewed on 07/11/2020

    We use this software in the teams that are mainly dedicated to sales that are executed in our...

    We use this software in the teams that are mainly dedicated to sales that are executed in our business facilities, especially to keep track and organize each of our potential customers that come from various points, when we refer to various websites, especially when doing business from emails, which are multiple, this system determines them in order of arrival, and attends them remotely, facilitating our work in large proportions.

    Pros

    It is an incredible software in its main functionalities, because once it is implemented, it automatically organizes complex or chaotic emails, in a very fast and sophisticated way, giving amazing impressions, due to its extraordinary operation, without excluding that it is a A very useful tool, especially when we go to business scales, which require attention to their outgoing and incoming messages that they have in a multiple way, covering all these needs in a very successful and smooth way, being one of my systems favorites.

    Cons

    As a significant disadvantage, regarding the functionalities that this software maintains, we can mention that its exports are not very large that can be described in a considerable scope, where they should normally comply and operate without interruptions, highlighting that they are totally difficult to select , since it is a complex software, according to its programming, due to its extensive tools that it offers for its options of use that it commonly executes.

    Showing 5 reviews of 199 Read all reviews

    Front FAQs

    Below are some frequently asked questions for Front.

    Front offers the following pricing plans:

    • Starting from: USD 9.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Starter plan: $12/user/month (billed monthly), $9/user/month (billed annually) Plus plan: $29/user/month (billed monthly), $24/user/month (billed annually) Prime plan: $65/user/month (billed monthly), $49/user/month (billed annually) Enterprise plan: $79/user/month (only available on annual plan)

    Front offers the following features:

    • Absence management
    • Activity tracking
    • Alerts / escalation
    • Analytics & reports
    • Application integration
    • Assignment management
    • Audit trail
    • Authentication & security
    • Auto-responders
    • Automatic reminders
    • CRM integration
    • Canned responses
    • Channel management
    • Chat
    • Chat functionality
    • Client management
    • Collaboration tools
    • Collaborative workspace
    • Collision detection
    • Commenting
    • Communication management
    • Contact database
    • Contact management
    • Customer service analytics
    • Customer support tracking
    • Email integration
    • Email templates
    • Email tracking
    • Full text search
    • Macros
    • Mail merge
    • Mentioning
    • Mobile integration
    • Multi-channel communication
    • Multi-channel inbox
    • Multi-channel management
    • Multiple user accounts
    • Real time analytics
    • Real time notifications
    • Rules-based workflow
    • SAML single sign on
    • SMS integration
    • Salesforce integration
    • Scheduled emails
    • Search functionality
    • Social media integration
    • Tags & keywords
    • Two-factor authentication

    Front has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Front supports the following languages:

    English

    Front supports the following devices:

    Android, iPhone, iPad

    Front integrates with the following applications:

    Aircall, Asana, Co:tunity, FCS CosmoPMS, Intercom, Nicereply, Pipedrive, Slack, Smooch, Truly

    Front offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base, Forum

    Related categories

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