MyTime

Appointment scheduling, POS & customer engagement platform

About MyTime

MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains and franchises, designed to help businesses grow, schedule, and retain clients.

MyTime has all the tools businesses need under one roof: a comprehensive appointment scheduler, client relationship manager (CRM), email marketing, online advertising and presence management, point-of-sale, and more. MyTime is designed to fit any size of business, from sole-proprietors to national franchises. Users can access MyTime on the web or on the go with iPhone and Android apps.

MyTime’s scheduling and business platform also integrates with the popular Marketplace, where millions of customers search for local businesses, see reviews, descriptions, and pricing, and book in real-time. MyTime is also partnered with Google, Facebook, YP.com, Local.com, and others, helping business become more visible and easier to find for new customers.

Key benefits of MyTime

  • Find new clients and increase revenue and client loyalty with MyTime's online marketing tools.

  • Save time with MyTime's scheduling, client management, and POS (Point of Sale) software.

  • Improve web presence and SEO. MyTime's partner network puts users on Google, Facebook, Uber, YP.com, Superpages, CitySearch, Local.com, and up to 150 others.

  • Put all client communications such as SMS, emails, and more, in one place with MyTime Communicator, a built-in instant messenger.

  • Keep all the software needed to run the business in one place, from marketing to scheduling to POS, so they all work seamlessly together.

  • Generate clear, easy-to-understand reports, with real-time aggregation of data across all locations.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    MyTime’s Client Manager is a CRM system that stores all customers’ records in one place
    MyTime is an appointment manager, online marketing tool, and communication hub rolled into one
    Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online
    Various standard reports are built into MyTime and can be used out of the box
    MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler
    MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management
    MyTime lets users manage the whole business on the web and on Android and iPhone apps.
    MyTime’s simple layout gives users full control over schedules, availability, and prices
    Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients
    MyTime point-of-sales processes payments for appointments and products
    View 11 more
    MyTime video
    MyTime screenshot: MyTime’s Client Manager is a CRM system that stores all customers’ records in one place MyTime screenshot: MyTime is an appointment manager, online marketing tool, and communication hub rolled into one MyTime screenshot: Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online MyTime screenshot: Various standard reports are built into MyTime and can be used out of the box MyTime screenshot: MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler MyTime screenshot: MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management MyTime screenshot: MyTime lets users manage the whole business on the web and on Android and iPhone apps. MyTime screenshot: MyTime’s simple layout gives users full control over schedules, availability, and prices MyTime screenshot: Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients MyTime screenshot: MyTime point-of-sales processes payments for appointments and products

    Features

    Total features of MyTime: 68

    • ACH Payment Processing
    • API
    • Access Control
    • Activity Dashboard
    • Alerts / Escalation
    • Appointment Management
    • Attendance Tracking
    • Audit Trail
    • Automated Billing
    • Automated Scheduling
    • Automatic Notifications
    • Booking Management
    • Calendar Management
    • Calendar Sync with Google
    • Chat
    • Class Scheduling
    • Client Management
    • Commission Calculations
    • Commission Management
    • Custom Fields
    • Custom Forms
    • Customer Database
    • Customisable Branding
    • Customizable Reporting
    • Customizable Templates
    • Data Import/Export
    • Data Synchronization
    • Discount Management
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Marketing Management
    • Email Templates
    • Event Scheduling
    • Facility Scheduling
    • Filtered Views
    • Instant Messaging
    • Instructor Scheduling
    • Inventory Management
    • Inventory Tracking
    • Monitoring
    • Multi-Location
    • Overtime Calculation
    • Overtime Tracking
    • POS
    • Payroll Management
    • Permission Management
    • Promotions Management
    • Ratings & Reviews
    • Real Time Data
    • Real Time Reporting
    • Receipt Management
    • Records Management
    • Reminders
    • Reporting & Statistics
    • Role-Based Permissions
    • SEO Management
    • SMS Integration
    • Sales Reporting
    • Sales Tax Management
    • Sales Tracking
    • Search Functionality
    • Single Sign On
    • Social Media Integration
    • Tagging
    • Template Management
    • User Management
    • Visual Analytics
    • WYSIWYG Editor

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    Reviews

    Overall rating

    4.7 /5
    (109)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.7/5
    Customer Support
    4.8/5

    Already have MyTime?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 109
    Jaret L.
    Overall rating
    • Industry: Accounting
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Love this company!

    Reviewed on 20/11/2015

    I've been with MyTime for about a month now and have been thoroughly impressed with this company. ...

    I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome.

    I could go on forever about the customer service but I actually love the software and app as well!

    App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info.

    The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time.

    I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :)

    There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!

    Pros

    User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

    Cons

    I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.

    Peter W.
    Overall rating
    • Industry: Higher Education
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    One of the best time management applications out there

    Reviewed on 30/11/2018

    Pros

    I've been using My Time for as long as I can remember to manage everything from work to personal life.
    Its very easy to use, both as a newbie and an experienced user.
    Brilliant price point, compared to other applications that offer similar features this is a steal!
    My Time also integrates very well with other applications, such as Google and Facebook, allowing me to sync contacts across services.
    Both the desktop and mobile applications work very well, offering basically the same user-experience across various devices.

    Cons

    Over time some of the free features of My Time have been moved to only be available to premium users.
    The frequency in which they release bug fixes is pretty terrible, there are some bugs that were reported some time ago that still haven't been fixed!

    Helina B.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Shady business practices, unknowledgeable staff, glitchy system

    Reviewed on 11/12/2018

    The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident...

    The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.

    Pros

    I like the look and user friendliness of the widget on our website.

    Cons

    The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

    Response from MyTime

    We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve.

    We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill.

    We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group.

    Jovan M.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I can't say enough good things about my time. They are so present in ready to offer Solutions&...

    Reviewed on 02/04/2018

    I truly believe that my time is on my side they want to see me when and want my business to thrive....

    I truly believe that my time is on my side they want to see me when and want my business to thrive. I love how the CEO will chime in to get clarity from me firsthand. #priceless

    Pros

    Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week.

    Cons

    As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call

    Fiona noelle H.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Happy to have made the switch

    Reviewed on 05/04/2018

    Pros

    First learned about MyTime in 2013 when I was first starting my business in LA and so were they. They helped us in promoting our off-peak times which kept us pretty booked during those slow hours. We parted for a while as our booking software then was not compatible with them and we were getting double booked which was a great problem until clients start complaining about it :P

    Once they had scheduler in place, we went back and was very happy that most of our data was properly ported. MyTime overall is very user-friendly and you could actually figure out most functions on your own. I love the communicator feature and the automated reminders. the rest of the team are very helpful and that makes the whole experience 100x better.

    Cons

    Notes do not save separately so when you have several notes about a client, you would end up with one long note. Not a biggie - but would be nice to see this improved.

    Showing 5 reviews of 109 Read all reviews

    MyTime FAQs

    Below are some frequently asked questions for MyTime.

    MyTime offers the following pricing plans:

    • Starting from: USD 74.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Scheduling: $74/month (billed annually) or $134/month (billed monthly). Growth: $114/month (billed annually) or $199/month (billed monthly). Premium: $149/month (billed annually) or $249/month (billed monthly). All pricing is per-location.

    MyTime offers the following features:

    • Automated emails & text messages
    • Client management
    • Custom reports
    • Customizable email templates
    • Customizable intake forms & waivers
    • Email & SMS appointment reminders
    • Facebook integration
    • Full client history including notes & photos
    • Instant messaging with MyTime Communicator
    • Inventory manager
    • Online scheduling & appointment booking
    • Payroll & commission calculations
    • Payroll tracking
    • Point of sale (POS)
    • Promotions, coupons & flash sales management
    • Reports on revenue, clients, & more
    • SMS appointment confirmations
    • Sales tracking
    • Staff access controls
    • Targeted email campaigns

    MyTime has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    MyTime supports the following languages:

    English

    MyTime supports the following devices:

    Android, iPhone, iPad

    MyTime integrates with the following applications:

    Facebook, Google Calendar, Google Maps, Instagram, Microsoft Outlook, QuickBooks Online, QuickBooks Online Advanced

    MyTime offers the following support options:

    Online Support, Phone Support, Knowledge Base, FAQs

    Related categories

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