About OneDesk
OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.
With OneDesk's cloud platform, there's no need to purchase, integrate and switch between several different environments to get your work done. You and your team can enable a variety of efficient workflows for tickets and tasks that would not be possible with standalone solutions.
Helpdesk features include: ticketing, email workflow, live chat, client portal, knowledge-base, self-service portal, customizable ticket forms, SLAs and more. With OneDesk, you can automate much of your workflow including automatic triage, grooming, replies, notifications, assignments and more.
Project management features include: view for both traditional and agile methods, gantt charts, status boards, timesheets, task timers, reporting, real-time chat and collaboration and much more.
At OneDesk all our features are included in all our plans, making our pricing clear, simple and fair.
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Key benefits of OneDesk
- Combines helpdesk and project management into one application
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps
Devices
Business size
Markets
Supported Languages
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Images
Features
Total features of OneDesk: 56
- API
- Agile Methodologies
- Alerts / Escalation
- Automated Routing
- Billing & Invoicing
- Budget Management
- Budgeting/Forecasting
- Call Center Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Cost Tracking
- Cost-to-Completion Tracking
- Customisable Branding
- Customisable Forms
- Customizable Templates
- Dashboard
- Document Storage
- Email Management
- Engagement Analytics
- Feedback Management
- File Sharing
- Gantt/Timeline View
- Help Desk Management
- Idea Management
- Idea Ranking
- Ideation / Crowdsourcing
- Interaction Tracking
- Issue Management
- Kanban Board
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Milestone Tracking
- Multi-Channel Communication
- Percent-Complete Tracking
- Portfolio Management
- Prioritization
- Project Management
- Project Planning
- Project Planning/Scheduling
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management
- Time & Expense Tracking
- Traditional Methodologies
- Trend Analysis
- Workflow Configuration
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Reviews
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- Industry: Government Administration
- Company size: 51-200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Reviewed on 08/05/2017
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Review Source
Overall rating
Good solution to combine voice of the customer with product management
Reviewed on 04/05/2011
It helps you translate customer requirements into actionable and intelligent criteria for products....
It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Pros
For a first-time user of the product, I thought support was excellent
OneDesk FAQs
Below are some frequently asked questions for OneDesk.Q. What type of pricing plans does OneDesk offer?
OneDesk offers the following pricing plans:
- Starting from: USD 9.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. What are the main features of OneDesk?
We do not have any information about OneDesk features
Q. Who are the typical users of OneDesk?
OneDesk has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does OneDesk support?
OneDesk supports the following languages:
English
Q. Does OneDesk support mobile devices?
OneDesk supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does OneDesk integrate with?
OneDesk integrates with the following applications:
Box, Dropbox Business, FreshBooks, Jira, Mailchimp, Microsoft Azure, Microsoft Project, Quickbooks Online, Salesforce Sales Cloud, Slack, WordPress, Zapier
Q. What level of support does OneDesk offer?
OneDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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