Atera

Atera

All-in-One MSP Software for MSPs and IT Support Companies

4.5/5 (103 reviews)

Atera Overview

Atera is specifically designed for MSPs and IT Support Companies no matter the size. Our software is the only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud-based Remote Access and integrated Cloud Services in a single simple to use platform.

Atera is a modern SaaS platform, born-in-the-cloud and designed for rapid onboarding with a simple intuitive user experience.

We have a unique, transparent and simple technician based pricing model, with no hidden fees and unlimited monitored Servers & Workstations.

Our platform delivers:
• Powerful proactive IT management capabilities
• Integrated CRM and Service desk
• Integrated portfolio of 3rd party cloud services
• Powerful analytic capabilities
• A unique pure SaaS model with simple self-serve on-boarding
• A Simple and easy to learn user experience
• Affordable and transparent pricing model
• Mobile capabilities

Pricing

Starting from
USD 79.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Atera Reviews

Overall rating
4.5/5
94% positive reviews
56
Excellent
41
Very good
3
Average
3
Poor
0
Terrible
Joseph S.

Good foundation, but the ticketing and reporting needs to mature

Used Daily for 1-5 months
Reviewed on 10/09/2019
Review Source: Capterra

Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now.

Pros

The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.

Cons

Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Response from Atera

Hello, Joseph!

Thank you for the long and in-depth review, we really appreciate the time and thought people like you put into helping us develop our product!

Our Customer Success team will reach out to you, in order for us to better understand which features regarding reports and ticketing need improving, besides the comment implementation. Are there any specific reports that you would like to see become more granular and customizable? If so, how will it allow you to improve your services/save time on the daily tasks?

In regards to having ticket comments displayed on reports, some users might find this bothersome. We do, however, understand the need for such a feature, and agree on the possibility of having it enabled or disabled. Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Aziz K.

Atera Review

Used Daily for 1+ year
Reviewed on 22/08/2019
Review Source: Capterra

Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.

Pros

The amount of features for the price is hard to compete with.

Cons

The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Kaine C.

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

Used Daily for 1+ year
Reviewed on 21/02/2018
Review Source: Capterra

Pros

What I like about Atera is it's user friendly GUI, simplicity and overall performance.
Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee.
The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.)
Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Cons

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Steven W.

Atera, the one stop, low cost, go to, for all your IT Managed Services needs

Used Daily for 1+ year
Reviewed on 11/04/2019
Review Source: Capterra

When we started our IT Managed Services business, we had gone with another vendor for PSA, RMM, and Remote Support. After spending thousands of dollars and wasting untold hours doing configurations, we thought that there had to be a better way. That is when we found Atera! I only wish we would have found Atera sooner because we would have saved so much time and money. It is clear that Atera was built from the ground up, by people who understand what it's like to run an MSP. We setup the free trial, then had Atera up and running in literal MINUTES. Seriously, in minutes we had the entire thing configured, with our branding and email and automated ticketing responses. Also, the fact that you are not charged for every agent has been such a blessing to our clients because that means that, we are able to put agents onto systems that we otherwise would not have. So, even system that only get break fix support, can now have an agent on them, which allows us to remotely troubleshoot them. This fact alone saves tons of money and time!
Bottom line, if you are a new MSP or even a seasoned provider, you will get a tremendous value from choosing or switching to Atera. One last thing I will say. Since Atera recently moved the entire platform over a Microsoft Azure infrastructure, they have been pushes out updates and improvements a breakneck pace!

Pros

Low cost of entry and low monthly cost
No cost for per agent
VERY easy setup
VERY easy to use

Cons

Not as feature rich as some of the pricier competitors, but since moving to Microsoft Azure, they have been adding new features left and right!

Response from Atera

Thanks so much Steven! We truly appreciate your great feedback and are happy to say that we are continuing to make daily updates to make your experience even better!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Robert F.

Great value easy to use

Used Daily for 1+ year
Reviewed on 20/08/2019
Review Source: Capterra

I've used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly.

Pros

It's many features, price and support. The remote tool works and the file transfer.

Cons

It's a work in progress and the progress is going along rapidly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Atera Pricing

Starting from
USD 79.00/month
Pricing options
Free Trial
Subscription
Value for money

We have a unique, transparent and simple Technician based pricing model, with no hidden fees and no limit on the number of monitored Servers or Workstations.

We only charge based on the actual number of technicians that use the system, we have both annual and monthly subscription plans.

Atera Features

  • API
  • Access Control
  • Activity Tracking
  • Monitoring
  • Real Time Monitoring
  • Reporting & Statistics

  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Real Time Data
  • Real Time Reporting
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for Atera

Key features of Atera

  • Assessment management
  • Automatic backup
  • Billing management
  • Business Analytic Reports
  • Full CRM
  • Full activity logging
  • Integrated Online Backup
  • Knowledge base
  • Mobile access
  • Professional Services Automation
  • Quickbooks integration
  • Real-time monitoring
  • Real-time notifications
  • Remote control
  • Server monitorting
  • Ticket management
  • Trouble ticketing
  • Uptime monitoring

Benefits

  • The only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud based Remote Access and integrated Cloud Services in a single simple to use platform.

  • Simple to set up and use, no need for special training or expensive implementation consultants.

  • Straightforward, predictable, transparent Technician based pricing (no limit on monitored Workstations or Servers)

  • GetApp Analysis

    Atera is an IT monitoring solution that extracts real-time performance data from multiple servers and workstations and puts them all together in one console, presented in easily digestible format. Used by managed service providers (MSPs) and IT support teams in more than 15 countries, it combines remote monitoring and management (RMM), remote control and support, and professional services automation (PSA) in one cloud-based application.

    Atera is equipped with the requisite features and tools to tackle billing and invoicing, ticket management, online backup management, automated alerts and notifications, customer geo-location, CRM and helpdesk, activity logging, uptime monitoring, contract and SLA management, network inventory audit, business rules automation, customer satisfaction surveys, and many more.

    The app offers a straightforward technician-based pricing scheme, with no limit on the number of servers or workstations monitored. The app is mobile-responsive and works with any device with a web browser.

    Atera comes with an intuitive user interface.

    What is Atera?

    Atera is a complete IT management system with monitoring capabilities that let you foresee issues before they negatively affect user experience, customer management and helpdesk features to quickly resolve customer queries and difficulties, and remote access for on-the-go monitoring and management. The app automates various IT processes: deleting temporary files and Internet history, creating system restore points, device shutdowns, disk defragmenting, full system scan, and so on. It employs multiple security features, such as role-based access protocols, Mail Trace and Mail Shield, and supports mail forwarding and file blocking.

    It offers a fully brandable customer portal where customers can create and keep track of tickets, and access knowledge base articles to help them address issues on their own. Atera keeps track of your hardware, software, and operating systems, including antivirus software licenses, HDD usage, and workstation and server configuration, where they’re distributed, how they’re performing, and if any updates are needed.

    Atera lets you add IT automation profiles for daily, weekly, or monthly maintenance tasks.

    Atera Main Features

    Remote Monitoring and Management

    Atera’s remote monitoring and management feature lets you monitor and control hundreds of networks from a single console. It doesn’t matter if you’re using a laptop, desktop, or mobile device, updates are delivered to you in real time, allowing you full visibility into the health of your entire IT stack, as well as the ability to provide immediate assistance to your customers when the need arises.

    With this app, you get real-time updates on hardware resources, network and IP monitoring, Windows updates, SNMP monitoring, users who are logged in, website monitoring, Active Directory, VMware, SQL Server, SNMP-enabled devices, and many more. Customizable notifications can be emailed to you, so you’re immediately alerted of system failures or possible failures that can impact end-user activities.

    Atera also automates patch installations, such as Windows updates, Microsoft Office and device driver updates, Java and Adobe updates, and so on.

    Devices you manage and their corresponding status updates are listed in the Devices tab of your Atera dashboard.

    Professional Services Automation

    Atera’s professional services automation feature is equipped with a CRM functionality that allows you to manage all customer information in one place: contacts, contracts, devices, SLAs, tickets, and file attachments, among others. It has helpdesk and ticketing capabilities powered by a time tracking and ticketing system created for both on-site and helpdesk tasks.

    So customers need not always create tickets for each issue they encounter or query they need answered, Atera lets you build a comprehensive knowledge base that provides step-by-step guides they can refer to at their convenience to solve problems on their own. Atera’s integrated billing system is designed to automate billing and invoicing activities.

    All helpdesk tickets are consolidated in the Tickets section of the Atera main screen.

    Remote Access and Support

    Gone are the days when IT people need to physically be where a workstation is to fix a problem or perform security and system health checks. Atera’s remote access, control, and support feature allows MSPs and IT teams to control servers and workstations from anywhere, so end users are guaranteed uninterrupted access to business-critical files and applications.

    Remote access can be initiated from the Tickets, Alerts, and Devices windows in the Atera user interface, and file transfers can be done for every support session, whether attended or unattended. Atera allows remote access even for hosts with multiple monitor displays.

    Atera keeps detailed data on each server or workstation you're monitoring.

    Mobile Technician Management

    For technicians servicing client infrastructure on site, work remotely, or are always on the go, Atera’s mobile technician management feature lets you access ticket and customer data, wherever you are, using your smartphone.

    Once logged in to Atera, various commands available to a ticket can be viewed from the Ticket Properties screen, including asking the customer to sign off the work order. Mobile access can be turned on or off, depending on the technician’s access permissions.

    Atera can be accessed from your smartphone wherever you are.

    Advanced Analytics

    Atera reports fall into several category buckets: General, Monitoring, Technician Performance, Profitability, and Satisfaction. The General category includes load analysis and SLA. Monitoring has system at a glance, customer health, agent health, auditor, and Microsoft licensing. Technician Performance covers technician comparison and performance reports.

    Profitability carries reports about customer profitability, most and least profitable retainer customers, and billing. The Satisfaction category provides information on the number of satisfied and unsatisfied customers. All reports are accessible from the Reports section of the Atera dashboard.

    Atera reports can be exported to Excel and PDF file formats.

    Atera Integrations

    Atera integrates with third-party business tools through Zapier.

    Atera Pricing

    Atera has three pricing plans: Standard, Professional, and Enterprise. Standard costs $59 per technician per month, if billed annually, and covers ticket management, satisfaction surveys, contract and SLA management, business rules automation, and advanced reporting.

    Professional, which costs $79 per technician per month, if paid annually, covers all standard features plus remote monitoring, patch management, IT tasks automation, network inventory, enhanced login security, advanced reports, and system white labeling. At $139 per month, if billed annually, Enterprise carries all Professional features plus database snapshots and geo-redundant database backup.

    All plans offer free 30-day trials.

    Atera Bottom Line

    • Complete IT monitoring solution – from remote monitoring and support to professional services automation, to customer satisfaction surveys
    • Works with Windows, Linux, and OSX devices, as well Hyper-V, Microsoft Exchange, SQL Server, Oracle, MySQL, and VMware
    • Monitors an unlimited number of servers and workstations
    • Real-time monitoring alerts that you can quickly convert into helpdesk tickets
    • Technician-based pricing

    Atera FAQs

    Below are some frequently asked questions for Atera.

    Q. What type of pricing plans does Atera offer?

    Atera offers the following pricing plans:

    Starting from: USD 79.00/month

    Pricing model: Subscription

    Free Trial: Available

    We have a unique, transparent and simple Technician based pricing model, with no hidden fees and no limit on the number of monitored Servers or Workstations.

    We only charge based on the actual number of technicians that use the system, we have both annual and monthly subscription plans.

    Q. What are the main features of Atera?

    Atera offers the following features:

    • Assessment management
    • Automatic backup
    • Billing management
    • Business Analytic Reports
    • Full CRM
    • Full activity logging
    • Integrated Online Backup
    • Knowledge base
    • Mobile access
    • Professional Services Automation
    • Quickbooks integration
    • Real-time monitoring
    • Real-time notifications
    • Remote control
    • Server monitorting
    • Ticket management
    • Trouble ticketing
    • Uptime monitoring

    Q. Who are the typical users of Atera?

    Atera has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Atera support?

    Atera supports the following languages:

    English

    Q. What type of pricing plans does Atera offer?

    Atera has the following pricing plans:

    Subscription

    Q. Does Atera support mobile devices?

    We do not have any information about what devices Atera supports

    Q. What other apps does Atera integrate with?

    Atera integrates with the following applications:

    IT Glue, QuickBooks Online, RescueAssist, Splashtop Business Access, Xero, Zapier

    Q. What level of support does Atera offer?

    Atera offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials