--- description: Learn more about Remote Monitoring and Management. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Remote Monitoring and Management Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Patch Management Software](/directory/1125/patch-management/software) > [Remote Monitoring and Management](/software/102017/atera) # Remote Monitoring and Management Canonical: https://www.getapp.com.au/software/102017/atera Page: 1 / 20\ Next: [Next page](https://www.getapp.com.au/software/102017/atera?page=2) > Cloud-based IT management platform for MSPs and IT teams, combining RMM, PSA, helpdesk, patch management, and remote access. > > Verdict: Rated **4.5/5** by 461 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Remote Monitoring and Management \* Per-technician pricing covers unlimited endpoints and devices at a fixed monthly cost, delivering a predictable, scalable cost structure for growing MSPs and IT teams. \* Consolidated RMM, PSA, and helpdesk tooling in a single platform reduces the need to switch between multiple applications during incident resolution. \* Automated patch management across Windows, macOS, and third-party applications keeps endpoints up to date with configurable scheduling and approval workflows. \* AI-assisted ticket summarization and script generation accelerates technician response times and reduces manual effort on repetitive tasks. \* Built-in remote access capabilities allow technicians to connect to endpoints directly from the platform without requiring separate remote desktop tools. \* Real-time monitoring and alerting surfaces device health issues and threshold breaches, allowing proactive intervention before end-user impact. \* Continuous monitoring coverage supports IT operations across time zones and distributed environments without gaps in visibility. \* Integrations with leading security and backup vendors extend the platform's capabilities without requiring custom development or middleware. \* Customizable reporting dashboards give IT managers and MSP owners visibility into SLA compliance, ticket volumes, and technician workload at a glance. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 461 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atera - **Location**: Tel Aviv, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 129.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing \& Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands and 9 more ## Features - 360-Degree Network Visibility - AI Summarization - AI Text Generation - AI Text Summarization - AI/Machine Learning - API - Access Management - Active Directory - Activity Dashboard - Adaptive Learning - Adaptive Responses - Alerts/Notifications - Annotations - Anomaly Detection - Application Deployment - Asset Discovery - Asset Policy Management - Asset Tracking - Attachments/Screencasts - Automate Ticket Routing ## Integrations (54 total) - Acronis Cyber Platform - Acronis Cyber Protect - AnyDesk - Axcient x360Cloud - Axcient x360Recover - Azure Active Directory Domain Services - Azure Portal - Azure Virtual Machines - Bitdefender GravityZone - Bitdefender GravityZone MDR - Chocolatey - Cisco Duo - Clockify - Cynet 360 - DUO ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Patch Management Software](https://www.getapp.com.au/directory/1125/patch-management/software) ## Related Categories - [AI IT Agents](https://www.getapp.com.au/directory/5322/ai-it-agents/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Remote Support Software](https://www.getapp.com.au/directory/563/remote-support/software) - [IT Management Software](https://www.getapp.com.au/directory/771/it-management/software) - [Patch Management Software](https://www.getapp.com.au/directory/1125/patch-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.getapp.com.au/software/103857/manageengine-desktop-central) — 4.6/5 (1908 reviews) 2. [Action1](https://www.getapp.com.au/software/2048001/action1-rmm) — 4.9/5 (239 reviews) 3. [NinjaOne](https://www.getapp.com.au/software/108129/ninjaone) — 4.7/5 (299 reviews) 4. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (805 reviews) 5. [Pulseway](https://www.getapp.com.au/software/101507/pulseway) — 4.7/5 (312 reviews) ## Reviews ### "A leading per tech licenced RMM" — 5.0/5 > **Kelly** | *4 June 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients. > > **Cons**: The inability to add month-to-month Technicians is if you’re on a yearly commit > > We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it. ----- ### "Atera is good enough for what I pay I guess." — 4.0/5 > **Alison** | *14 January 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard. > > **Cons**: What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user. > > Atera solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background. ----- ### "Just ok, we went elsewhere though." — 3.0/5 > **Sean** | *28 April 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The interface was clear, easy to use, we generally had no issues when onboarding a few computers, the network discovery feature worked well. > > **Cons**: Billing in USD for EU customers was a big problem for us, we were faced with not just conversion fees but extra bank fees too. > > Overall, we found Atera was just 'OK' I think the billing being USD only, was a complete deal breaker, and stopped us subscribing, also the add-ons seemed overly complicated. ----- ### "Superb real time monitoring tool and asset managment" — 5.0/5 > **Wasek** | *4 August 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. > > **Cons**: Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. > > Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. ----- ### "Simple IT platform that supports ESG tracking" — 4.0/5 > **James** | *4 December 2025* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Atera centralizes device and ticket information, which makes audit prep much smoother. The automation features save time, and the pricing is predictable as the team grows. > > **Cons**: Reporting is basic, so I often exported data for deeper ESG analysis. Some advanced features require paid add-ons. > > Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks. The automation tools cut down manual work, and the platform is easy for teams to use without long training. ----- Page: 1 / 20\ Next: [Next page](https://www.getapp.com.au/software/102017/atera?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/102017/atera) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data