Atera

4.6 (415)
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The all-in-one IT management platform, powered by Action AI

About Atera

Atera is transforming IT management with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Action AI. Designed to streamline and scale operations, Atera enables IT teams to slash SLA times, efficiently manage and protect infrastructure, improve service quality, and drive organizational growth. With patch management, reporting and analytics, real-time diagnostics, and more, Atera supports seamless operations across the enterprise.

Atera offers various capabilities including quick and seamless onboarding so users can get started in minutes. It provides a fixed cost for unlimited devices, allowing businesses to scale their IT operations without increasing their bottom line. Atera includes proactive IT management capabilities to address potential issues before they turn into problems. It supports dozens of integrations with software such as Bitdefender, Acronis, Axcient, Ironscales, and more. Users can benefit from remote monitoring and management from anywhere, as well as professional service automation. They can start sessions directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect. It also offers powerful analytic capabilities and a dynamic mobile app.

Atera offers an AI Copilot, which can troubleshoot IT issues using real-time device diagnostics and AI-recommended actions. It can summarize tickets instantly to speed up troubleshooting and generate responses while allowing users to select the tone of voice. The AI Copilot provides proven AI solutions based on device diagnostics and ticket history and can generate knowledge base articles directly from ticket resolutions. Users can easily create custom and context-specific scripts in just seconds, insert a description and receive tailored OID recommendations, and convert their words into precise terminal commands instantly. It can also communicate with users in writing or voice.

Pricing starting from:

USD 129.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Atera

  • Straightforward, predictable, and transparent technician-based pricing (unlimited monitored workstations, servers, or devices) make Atera an easy choice for all your IT needs.

  • Atera is a true, single codebase IT platform that combines RMM Software, Remote Access, IT Automations, Patch Management, Scripting, Ticketing, and Reporting all into one, intuitive platform so you can stop wasting time and money on redundant software.

  • Get set up in 5 minutes, with no need for special training or expensive implementation consultants.

    Try Atera for free!

  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premises

    Markets

    Argentina, Australia, Austria, Belgium, Brazil and 24 others

    Supported Languages

    English, French, German

    Pricing starting from:

    USD 129.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
    Atera Software - Power up your work processes through automation.
    Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
    Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.
    View 8 more
    Atera video
    Atera video
    Atera video
    Atera video
    Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
    Atera Software - Power up your work processes through automation.
    Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
    Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.

    Features

    Total features of Atera: 145

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Escalation
    • Alerts/Notifications
    • Analytics
    • Application Management
    • Approval Process Control
    • Asset Lifecycle Management
    • Asset Tracking
    • Audit Management
    • Audit Trail
    • Automated Routing
    • Automatic Patch Deployment
    • Automatic Scans
    • Backup and Recovery
    • Bandwidth Monitoring
    • Barcode/Ticket Scanning
    • Baseline Manager
    • Billable Items Tracking
    • Billing & Invoicing
    • CPU Monitoring
    • Calendar Management
    • Change Management
    • Chat/Messaging
    • Client Portal
    • Collaboration Tools
    • Compliance Management
    • Configuration Management
    • Credential Management
    • Customer Database
    • Customer Support
    • Customisable Branding
    • Customisable Forms
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Customization
    • Dashboard
    • Data Import/Export
    • Data Visualization
    • Deployment Management
    • Device Auto Discovery
    • Device Management
    • Document Management
    • Document Storage
    • Downtime Tracking
    • Email Management
    • Email Monitoring
    • Email Templates
    • Endpoint Protection Software
    • Event Logs
    • File Sharing
    • File Transfer
    • For MSPs
    • Help Desk Management
    • IP Address Monitoring
    • IT Asset Management
    • IT Asset Tracking
    • IT Incident Management
    • IT Reporting
    • Incident Management
    • Inventory Management
    • Issue Auditing
    • Issue Management
    • Knowledge Base Management
    • Knowledge Management
    • Live Chat
    • Macros/Templated Responses
    • Maintenance Management
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Monitoring
    • Multi-Channel Communication
    • Network Analysis
    • Network Monitoring
    • Network Resource Management
    • Network Security Software
    • Network Wide Management
    • Patch Management
    • Patch Prioritisation
    • Performance Metrics
    • Performance Monitoring
    • Personalization
    • Policy Management
    • Prioritization
    • Problem Management
    • Proposal Generation
    • Quotes/Estimates
    • Real-Time Analytics
    • Real-Time Chat
    • Real-Time Data
    • Real-Time Monitoring
    • Real-Time Notifications
    • Real-Time Reporting
    • Real-Time Updates
    • Real-time Alerts
    • Release Management
    • Remote Access & Monitoring
    • Remote Access/Control
    • Remote Monitoring & Management
    • Remote Update/Installation
    • Reporting & Statistics
    • Reporting/Analytics
    • Requisition Management
    • Resource Allocation & Planning
    • Role-Based Permissions
    • SSL Security
    • Scheduled/Automated Reports
    • Scheduling
    • Screen Sharing
    • Secure Data Storage
    • Security Tools
    • Self Service Portal
    • Server Monitoring
    • Service History
    • Service Level Agreement (SLA) Management
    • Service Request Management
    • Session Recording
    • Session Transfer
    • Simple Network Management Protocol (SNMP)
    • Single Sign On
    • Status Tracking
    • Summary Reports
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Third-Party Integrations
    • Threshold Alerts
    • Ticket Management
    • Time & Expense Tracking
    • Timesheet Management
    • Troubleshooting
    • Unattended Access
    • Uptime Reporting
    • Usage Tracking/Analytics
    • User Management
    • Virtual Assistant
    • Virtual Machine Monitoring
    • Vulnerability Scanning
    • Workflow Management

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    Reviews

    Overall rating

    4.6 /5
    (415)
    Value for Money
    4.6/5
    Features
    4.3/5
    Ease of Use
    4.6/5
    Customer Support
    4.5/5

    Already have Atera?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 415
    Ruth
    Ruth
    Overall rating
    • Industry: Automotive
    • Company size: 10,000+ Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management

    Reviewed on 26/11/2023

    Atera gives incredible results to us. I am impressed.

    Atera gives incredible results to us. I am impressed.

    Pros

    Since day one, the interface of Atera has been intuitive.
    I am also impressed by the accuracy and ease of use of the features and interface of Atera.

    Cons

    Atera gives us accuracy and reliability whenever we use it.
    I have zero cons regarding it.

    Patrick
    Overall rating
    • Industry: Education Management
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Looking forward to what the roadmap shows for the future of Atera

    Reviewed on 06/06/2024

    My overall experience has been great with Atera. I also enjoy the webinars they throw to show end...

    My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite.

    Pros

    The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.

    Cons

    I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.

    Rob
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    If you don’t need a mobile app or decent support it’s OK

    Reviewed on 06/07/2024

    It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed...

    It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first

    Pros

    The interface is clean and easy to navigate

    Cons

    Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

    Alternatives Considered

    Syncro

    Reasons for Choosing Atera

    Wanted to have a platform that included RMM and PSA

    Switched From

    Zendesk Suite

    Reasons for Switching to Atera

    Cost per endpoint vs cost per user was a big factor
    Manoj
    Overall rating
    • Industry: Education Management
    • Company size: 201–500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Making IT Management Easier with Atera

    Reviewed on 23/10/2024

    I have had a really good experience with Atera. It is easy to use and makes managing IT tasks a lot...

    I have had a really good experience with Atera. It is easy to use and makes managing IT tasks a lot simpler. The setup was quick, and the interface is friendly, so I can find what I need without any trouble. I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups.The pricing is easy and relies on what number of technicians we've got, which makes budgeting less difficult. Atera often provides new features based totally on what customers want; that's wonderful. While there are some things that might improve, like the way it detects devices at the network and its help for Macs, Atera has sincerely helped us manage our IT responsibilities more efficiently. I could certainly suggest it to all and sundry looking for a reliable IT device tool.

    Pros

    Atera is a great tool that makes managing IT tasks much easier. It has a script feature that lets me create custom solutions if something isn’t already included. I also like that it connects easily with different third-party services for things like security and backups. For instance, I used Axcient to back up servers for a client’s office in another country. Getting Atera set up was quick and simple, and the website is easy to use, so I can find what I need throughout the day. I appreciate that they regularly add new features and make improvements. The pricing is straightforward, charging based on the number of technicians, no matter how many devices we manage. This makes costs predictable. Atera also has a feature board where we can see the latest updates, what’s being worked on, and suggest new features without repeating others. I can schedule scripts and run them on several devices at once, which makes updating and restarting them a breeze. It’s also helpful to access CMD/Powershell directly from Atera, and I often use it to export software inventory reports. Atera has significantly enhanced our ability to manage IT tasks overall.

    Cons

    The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers. Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they’re still not enough, and there is not much support for Mac devices.

    Taylor
    Overall rating
    • Industry: Information Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Number 1 On the Community Page

    Reviewed on 31/05/2024

    Overall, it has been very positive; however, over the last 6-12 months, development has slowed down...

    Overall, it has been very positive; however, over the last 6-12 months, development has slowed down a lot (this may not be the case; Atera is very secretive about what is being developed). I love the community and Atera, but I don't like how they have handled price increases and features being broken into separate billed items.

    Pros

    I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.

    Cons

    The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?

    Alternatives Considered

    Kaseya VSA, NinjaOne, SuperOps.ai and Pulseway

    Reasons for Switching to Atera

    We choose it because of the price per-tech licensing and ease of use. Now the price has gone up, the per-tech licensing is starting to become a lot more expensive than alternative options that do per endpoint.
    Showing 5 reviews of 415 Read all reviews

    Atera FAQs

    Below are some frequently asked questions for Atera.

    Atera offers the following pricing plans:

    Pay Per Technician, Unlimited Devices, It’s That Simple. Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly Growth - $129/technician/month, billed annually or $149/technician/month, billed monthly Power - $169/technician/month, billed annually or $199/technician/month, billed monthly

    Atera has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Atera supports the following languages:

    English, French, German

    Atera supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Atera integrates with the following applications:

    Acronis Cyber Backup, AnyDesk, Bitdefender GravityZone, Chocolatey, Domotz, Duo Security, Emsisoft Business Security, Google Calendar, IRONSCALES, IT Glue, Keeper Security, LogMeIn Miradore, Ninite Pro, Okta, QuickBooks Desktop, QuickBooks Online, ScalePad Lifecycle Manager, Splashtop, TeamViewer Remote, Webroot DNS Protection, Xero, Zapier

    Atera offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

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