Atera

Atera

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

4.5/5 (134 reviews)

Atera Overview

What is Atera?

Atera is specifically designed for MSPs and IT Support Companies no matter the size. Our software is the only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud-based Remote Access and integrated Cloud Services in a single simple to use platform.

Atera is a modern SaaS platform, born-in-the-cloud and designed for rapid onboarding with a simple intuitive user experience.

We have a unique, transparent and simple technician based pricing model, with no hidden fees and unlimited monitored Servers & Workstations.

Our platform delivers:
• Powerful proactive IT management capabilities
• Integrated CRM and Service desk
• Integrated portfolio of 3rd party cloud services
• Powerful analytic capabilities
• A unique pure SaaS model with simple self-serve on-boarding
• A Simple and easy to learn user experience
• Affordable and transparent pricing model
• Mobile capabilities

Atera Overview

Cost

Starting from
USD 79.00/month

Pricing options

Free Trial
Subscription
Value for money

Atera is available across 3 pricing tiers: Pro, Growth, and Power. Pricing starts at $79/technician/month and scales with each tier, outlined below:
Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly
Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly
Power - $149/technician/month, billed annually or $169/technician/month, billed monthly


Atera Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English

Screenshots

Atera screenshot: All-in-One MSP Tool
Atera screenshot: All-in-One MSP Tool Atera screenshot: Monitor Devices From Any Device Atera screenshot: Get Alerts and Solve Issues On The Spot Atera screenshot: $79 Per Technician, Unlimited Devices, It’s That Simple. Atera screenshot: Atera – Features

Atera Reviews

Atera Reviews

Overall rating
4.5
/
5
Excellent
76

Very good
50

Average
5

Poor
3

Terrible
0

Value for Money
4.7
Features
4
Ease of Use
4.6
Customer Support
4.5
94% recommended this app
Troy P.

Lightweight - Easy to Navigate - Decent integration

Easy management of hundreds of endpoints/customers.


Rich L.

Highly recommend Atera

Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.


James D.

Quality has gone downhill

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!


Aziz K.

Atera Review

Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.


Saad M.

Most options available for a small MSP

Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.


Troy P.
Company size: 13-50 Employees

Lightweight - Easy to Navigate - Decent integration

Used Daily for 1+ year
Reviewed on 17/07/2018
Review Source: Capterra

Easy management of hundreds of endpoints/customers.

Pros

Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Cons

Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB)

REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rich L.
Industry: Information Technology & Services
Company size: Self Employed

Highly recommend Atera

Used Daily for 1+ year
Reviewed on 17/12/2019
Review Source: Capterra

Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Pros

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Cons

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

James D.
Industry: Information Technology & Services
Company size: 2-10 Employees

Quality has gone downhill

Used Daily for 2+ years
Reviewed on 17/03/2019
Review Source: Capterra

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Pros

The price point for this product is excellent, if it worked properly.

Cons

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Aziz K.
Industry: Nonprofit Organization Management
Company size: 13-50 Employees

Atera Review

Used Daily for 1+ year
Reviewed on 22/08/2019
Review Source: Capterra

Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.

Pros

The amount of features for the price is hard to compete with.

Cons

The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Saad M.
Industry: Computer & Network Security
Company size: 2-10 Employees

Most options available for a small MSP

Used Daily for 6-12 months
Reviewed on 23/12/2019
Review Source: Capterra

Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.

Pros

Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent

Cons

Nothing to Dislike but Lack of Linux agent is killing us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.8/10
Based on 134 user ratings
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Atera Pricing

Atera Pricing

Starting from
USD 79.00/month
Free Trial
Subscription
Value for money

Atera is available across 3 pricing tiers: Pro, Growth, and Power. Pricing starts at $79/technician/month and scales with each tier, outlined below:
Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly
Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly
Power - $149/technician/month, billed annually or $169/technician/month, billed monthly

Atera is available across 3 pricing tiers: Pro, Growth, and Power. Pricing starts at $79/technician/month and scales with each tier, outlined below:
Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly
Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly
Power - $149/technician/month, billed annually or $169/technician/month, billed monthly

Value for Money
4.7/5
Based on 134 user ratings
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Atera Features

Atera Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Permission Management
Real Time Data
Real Time Monitoring
Reporting & Statistics
Third Party Integration
User Management
Workflow Management
Features
4/5
Based on 134 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Atera

Additional information for Atera

Key features of Atera

  • Assessment management
  • Automatic backup
  • Billing management
  • Business Analytic Reports
  • Full CRM
  • Full activity logging
  • Integrated Online Backup
  • Knowledge base
  • Mobile access
  • Professional Services Automation
  • Quickbooks integration
  • Real-time monitoring
  • Real-time notifications
  • Remote control
  • Server monitorting
  • Ticket management
  • Trouble ticketing
  • Uptime monitoring

Benefits

  • The only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud based Remote Access and integrated Cloud Services in a single simple to use platform.

  • Simple to set up and use, no need for special training or expensive implementation consultants.

  • Straightforward, predictable, transparent Technician based pricing (no limit on monitored Workstations or Servers)

  • GetApp Analysis

    GetApp Analysis

    Atera is an IT monitoring solution that extracts real-time performance data from multiple servers and workstations and puts them all together in one console, presented in easily digestible format. Used by managed service providers (MSPs) and IT support teams in more than 15 countries, it combines remote monitoring and management (RMM), remote control and support, and professional services automation (PSA) in one cloud-based application.

    Atera is equipped with the requisite features and tools to tackle billing and invoicing, ticket management, online backup management, automated alerts and notifications, customer geo-location, CRM and helpdesk, activity logging, uptime monitoring, contract and SLA management, network inventory audit, business rules automation, customer satisfaction surveys, and many more.

    The app offers a straightforward technician-based pricing scheme, with no limit on the number of servers or workstations monitored. The app is mobile-responsive and works with any device with a web browser.

    Atera comes with an intuitive user interface.

    What is Atera?

    Atera is a complete IT management system with monitoring capabilities that let you foresee issues before they negatively affect user experience, customer management and helpdesk features to quickly resolve customer queries and difficulties, and remote access for on-the-go monitoring and management. The app automates various IT processes: deleting temporary files and Internet history, creating system restore points, device shutdowns, disk defragmenting, full system scan, and so on. It employs multiple security features, such as role-based access protocols, Mail Trace and Mail Shield, and supports mail forwarding and file blocking.

    It offers a fully brandable customer portal where customers can create and keep track of tickets, and access knowledge base articles to help them address issues on their own. Atera keeps track of your hardware, software, and operating systems, including antivirus software licenses, HDD usage, and workstation and server configuration, where they’re distributed, how they’re performing, and if any updates are needed.

    Atera lets you add IT automation profiles for daily, weekly, or monthly maintenance tasks.

    Atera Main Features

    Remote Monitoring and Management

    Atera’s remote monitoring and management feature lets you monitor and control hundreds of networks from a single console. It doesn’t matter if you’re using a laptop, desktop, or mobile device, updates are delivered to you in real time, allowing you full visibility into the health of your entire IT stack, as well as the ability to provide immediate assistance to your customers when the need arises.

    With this app, you get real-time updates on hardware resources, network and IP monitoring, Windows updates, SNMP monitoring, users who are logged in, website monitoring, Active Directory, VMware, SQL Server, SNMP-enabled devices, and many more. Customizable notifications can be emailed to you, so you’re immediately alerted of system failures or possible failures that can impact end-user activities.

    Atera also automates patch installations, such as Windows updates, Microsoft Office and device driver updates, Java and Adobe updates, and so on.

    Devices you manage and their corresponding status updates are listed in the Devices tab of your Atera dashboard.

    Professional Services Automation

    Atera’s professional services automation feature is equipped with a CRM functionality that allows you to manage all customer information in one place: contacts, contracts, devices, SLAs, tickets, and file attachments, among others. It has helpdesk and ticketing capabilities powered by a time tracking and ticketing system created for both on-site and helpdesk tasks.

    So customers need not always create tickets for each issue they encounter or query they need answered, Atera lets you build a comprehensive knowledge base that provides step-by-step guides they can refer to at their convenience to solve problems on their own. Atera’s integrated billing system is designed to automate billing and invoicing activities.

    All helpdesk tickets are consolidated in the Tickets section of the Atera main screen.

    Remote Access and Support

    Gone are the days when IT people need to physically be where a workstation is to fix a problem or perform security and system health checks. Atera’s remote access, control, and support feature allows MSPs and IT teams to control servers and workstations from anywhere, so end users are guaranteed uninterrupted access to business-critical files and applications.

    Remote access can be initiated from the Tickets, Alerts, and Devices windows in the Atera user interface, and file transfers can be done for every support session, whether attended or unattended. Atera allows remote access even for hosts with multiple monitor displays.

    Atera keeps detailed data on each server or workstation you're monitoring.

    Mobile Technician Management

    For technicians servicing client infrastructure on site, work remotely, or are always on the go, Atera’s mobile technician management feature lets you access ticket and customer data, wherever you are, using your smartphone.

    Once logged in to Atera, various commands available to a ticket can be viewed from the Ticket Properties screen, including asking the customer to sign off the work order. Mobile access can be turned on or off, depending on the technician’s access permissions.

    Atera can be accessed from your smartphone wherever you are.

    Advanced Analytics

    Atera reports fall into several category buckets: General, Monitoring, Technician Performance, Profitability, and Satisfaction. The General category includes load analysis and SLA. Monitoring has system at a glance, customer health, agent health, auditor, and Microsoft licensing. Technician Performance covers technician comparison and performance reports.

    Profitability carries reports about customer profitability, most and least profitable retainer customers, and billing. The Satisfaction category provides information on the number of satisfied and unsatisfied customers. All reports are accessible from the Reports section of the Atera dashboard.

    Atera reports can be exported to Excel and PDF file formats.

    Atera Integrations

    Atera integrates with third-party business tools through Zapier.

    Atera Pricing

    Atera has three pricing plans: Standard, Professional, and Enterprise. Standard costs $59 per technician per month, if billed annually, and covers ticket management, satisfaction surveys, contract and SLA management, business rules automation, and advanced reporting.

    Professional, which costs $79 per technician per month, if paid annually, covers all standard features plus remote monitoring, patch management, IT tasks automation, network inventory, enhanced login security, advanced reports, and system white labeling. At $139 per month, if billed annually, Enterprise carries all Professional features plus database snapshots and geo-redundant database backup.

    All plans offer free 30-day trials.

    Atera Bottom Line

    • Complete IT monitoring solution – from remote monitoring and support to professional services automation, to customer satisfaction surveys
    • Works with Windows, Linux, and OSX devices, as well Hyper-V, Microsoft Exchange, SQL Server, Oracle, MySQL, and VMware
    • Monitors an unlimited number of servers and workstations
    • Real-time monitoring alerts that you can quickly convert into helpdesk tickets
    • Technician-based pricing

    Atera FAQs

    Atera FAQs

    Below are some frequently asked questions for Atera.

    Q. What type of pricing plans does Atera offer?

    Atera offers the following pricing plans:

    Starting from: USD 79.00/month

    Pricing model: Subscription

    Free Trial: Available

    Atera is available across 3 pricing tiers: Pro, Growth, and Power. Pricing starts at $79/technician/month and scales with each tier, outlined below: Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly Power - $149/technician/month, billed annually or $169/technician/month, billed monthly

    Q. What are the main features of Atera?

    Atera offers the following features:

    • Assessment management
    • Automatic backup
    • Billing management
    • Business Analytic Reports
    • Full CRM
    • Full activity logging
    • Integrated Online Backup
    • Knowledge base
    • Mobile access
    • Professional Services Automation
    • Quickbooks integration
    • Real-time monitoring
    • Real-time notifications
    • Remote control
    • Server monitorting
    • Ticket management
    • Trouble ticketing
    • Uptime monitoring

    Q. Who are the typical users of Atera?

    Atera has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Atera support?

    Atera supports the following languages:

    English

    Q. What type of pricing plans does Atera offer?

    Atera has the following pricing plans:

    Subscription

    Q. Does Atera support mobile devices?

    Atera supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Atera integrate with?

    Atera integrates with the following applications:

    IT Glue, ITBoost, QuickBooks Online, RescueAssist, Splashtop Business Access, Splashtop Remote Support, Splashtop Remote Support, TeamViewer, Xero, Zapier

    Q. What level of support does Atera offer?

    Atera offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials