---
description: Learn more about MindTouch. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: MindTouch Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Digital Magazine Software](/directory/162/publishing/software) > [MindTouch](/software/101913/mindtouch)

# MindTouch

Canonical: https://www.getapp.com.au/software/101913/mindtouch

> MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions that help mid-size to large organizations improve self-service, enhance agent assistance and increase customer lifetime value.
> 
> Verdict: Rated **3.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of MindTouch

\- Intelligent Search \& Google Optimization improve content findability and discoverability for reduced costs, increased revenue, decreased churn and a better self-service experience.

- Personalization \& Permissions make surfacing the right content to the right people fast and easy for increased efficiencies, maximum security, and a better customer experience.

- Extensibility \& Integrations offer a single point of truth so employees, agents and customers receive a consistent user experience regardless the touchpoint or device, and organizations enjoy faster ROI and maximum investment protection.

- Analytics \& Actionable Insights give organizations real-time data that identifies areas for improvement so organizations can continually enhance the customer and agent experience, while increasing ROI. 

- Scalability \& Availability ensure organizations can handle usage spikes without performance degradation, while delivering 24/7 service even when their agents can’t for improved customer satisfaction and increased operational efficiencies.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 3 Reviews |
| Ease of Use | 2.7/5 | Based on overall reviews |
| Customer Support | 2.7/5 | Based on overall reviews |
| Value for Money | 2.3/5 | Based on overall reviews |
| Features | 2.7/5 | Based on overall reviews |
| Recommendation percentage | 30% | (3/10 Likelihood to recommend) |

## About the vendor

- **Company**: MindTouch
- **Founded**: 2005

## Commercial Context

- **Starting Price**: USD 100,000.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: SaaS subscription model includes solution pricing and per named user pricing. MindTouch offers unlimited knowledge consumption and content storage at no additional charge. NOTE: Pricing can vary based on specific customer requirements.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- CRM
- Catalog Management
- Chatbot
- Communication Management
- Content Management
- Decision Support Systems
- Feedback Management
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Text Editing

## Integrations (4 total)

- Five9
- SAP Customer Experience
- Salesforce Service Cloud
- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Digital Magazine Software](https://www.getapp.com.au/directory/162/publishing/software)

## Related Categories

- [Digital Magazine Software](https://www.getapp.com.au/directory/162/publishing/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software)
- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18768 reviews)
5. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Best Knowledge base I have used" — 5.0/5

> **Jace** | *15 November 2024* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: There are so many things that I liked about this tool, but the first one I will describe is its search capabilities. It would return the most relevant articles or even suggest articles similar to your keywords. There were also functionality where you could have internal only sections, which was awesome. Then there is a ratings system, so you could see how many people view your articles and how many liked them. It was an amazing tool that we let any employee submit articles and get rewards based on the number written.
> 
> **Cons**: When we were using the tool, there was not a great way to structure articles, where you just read topic A, next try topic B.

-----

### "Antiquated product with terrible" — 3.0/5

> **Irfan** | *7 June 2018* | Computer Software | Recommendation rating: 0.0/10
> 
> **Pros**: It worked, but there are way better products out there for cheaper. The onboarding process was good.
> 
> **Cons**: Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

-----

### "Outdated tool that does not provide a fairly useful, appealing document site" — 1.0/5

> **Ana Maria** | *28 July 2023* | Computer Software | Recommendation rating: 0.0/10
> 
> **Pros**: I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users.
> 
> **Cons**: Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features,  no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing.
> 
> It's been awful, I don't recommend it to anyone,

## Links

- [View on GetApp](https://www.getapp.com.au/software/101913/mindtouch)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/mindtouch/> |
| en-AE | <https://www.getapp.ae/software/101913/mindtouch> |
| en-AU | <https://www.getapp.com.au/software/101913/mindtouch> |
| en-CA | <https://www.getapp.ca/software/101913/mindtouch> |
| en-GB | <https://www.getapp.co.uk/software/101913/mindtouch> |
| en-IE | <https://www.getapp.ie/software/101913/mindtouch> |
| en-NZ | <https://www.getapp.co.nz/software/101913/mindtouch> |
| en-SG | <https://www.getapp.sg/software/101913/mindtouch> |
| en-ZA | <https://www.getapp.za.com/software/101913/mindtouch> |
| es | <https://www.getapp.es/software/101913/mindtouch> |
| es-CL | <https://www.getapp.cl/software/101913/mindtouch> |
| es-CO | <https://www.getapp.com.co/software/101913/mindtouch> |
| es-MX | <https://www.getapp.com.mx/software/101913/mindtouch> |
| fr | <https://www.getapp.fr/software/101913/mindtouch> |
| fr-BE | <https://fr.getapp.be/software/101913/mindtouch> |
| fr-CA | <https://fr.getapp.ca/software/101913/mindtouch> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"MindTouch","description":"MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations. Our mission? To give the world's leading brands a disruptive solution that dynamically serves up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience.\n\nThe MindTouch platform gives organizations everything they need to quickly and easily capture, manage, extend, update and optimize knowledge across touchpoints, channels and devices. The platform includes solutions for customer self-service, agent assistance and departmental knowledge. \n \nAnd the MindTouch platform is backed by award-winning trainers and implementation experts who are there every step of the way to ensure organizations experience fast deployment and maximum ROI. This includes more than a decade of best practice experience to assist with content migration, site structure, onboarding, and continuous improvement. Organizations also get a dedicated customer success manager and 24/7 support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4432214e-25dc-405f-b2ad-16df2816f855.png","url":"https://www.getapp.com.au/software/101913/mindtouch","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/101913/mindtouch#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.0,"bestRating":5,"ratingCount":3},"offers":{"price":"100000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Digital Magazine Software","position":2,"item":"/directory/162/publishing/software","@type":"ListItem"},{"name":"MindTouch","position":3,"item":"/software/101913/mindtouch","@type":"ListItem"}],"@id":"https://www.getapp.com.au/software/101913/mindtouch#breadcrumblist"}]}
</script>