--- description: Learn more about AfterShip. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: AfterShip Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Shipping Software](/directory/222/shipping/software) > [AfterShip](/software/101825/aftership) # AfterShip Canonical: https://www.getapp.com.au/software/101825/aftership Page: 1 / 20\ Next: [Next page](https://www.getapp.com.au/software/101825/aftership?page=2) > AfterShip is the AI post-purchase platform behind 20,000+ of the world's top commerce brands. Shipping, Tracking, Returns, Warranty and more. > > Verdict: Rated **4.9/5** by 473 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of AfterShip "One connected post-purchase platform, not a stack of point solutions. AfterShip's Tracking, Returns, Shipping, and Warranty products are all built in-house on a shared data foundation of 110B+ delivery checkpoints, 16M+ returns, and 3.2B+ orders — with AI and agents that operate across the entire journey. Proactive delivery experience that drives retention. Set customer expectations with up to 95% AI-accurate delivery date predictions, catch delivery problems before shoppers notice, and send targeted notifications that average 69% open rates. Moda Operandi cut delivery exceptions by 25%. Lumē lifted NPS by 21 points. Turn post-purchase into a revenue engine. Personalized product recommendations lift AOV by up to 70%. Exchange-first flows retain up to 25% of return revenue that would otherwise be refunded. DIME Beauty saw +45% AOV. Marc Nolan doubled exchanges and saved $125K in 90 days. Fellow recaptured over 20% of return revenue. Team efficiency at a lower operating cost. AfterShip automates the repetitive parts of post-purchase — WISMO responses, return approvals, exception handling — so teams can focus on judgment calls and edge cases. Moda Operandi cut WISMO tickets by 65%. Goodr reduced support tickets by 60%. Smith Optics cut average return processing time to under 3 days." ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 473 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AfterShip - **Location**: Tsuen Wan, Hong Kong ## Commercial Context - **Starting Price**: USD 11.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: "- Essential plan offers basic features to save you time and money - Premium plan unlocks our latest AI offerings and gives fast-growing brands a competitive edge - Enterprise plan is tailored to your needs as you scale across channels and regions" - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Hong Kong SAR China, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Claims Management - Customer Portal - Customisable Branding - Customizable Templates - Data Import/Export - Delivery Estimate - Delivery Record - Delivery Tracking - EDI - Email Templates - Exchange Management - For eCommerce - Historical Reporting - Import/Export Management - Label Printing - Location Tracking - Mobile Alerts ## Integrations (14 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Gorgias - Klaviyo - Microsoft Excel - NetSuite - PrestaShop - Salesforce Platform - Shift4Shop - Shopify - Squarespace - TikTok - WooCommerce ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Shipping Software](https://www.getapp.com.au/directory/222/shipping/software) ## Related Categories - [Shipping Software](https://www.getapp.com.au/directory/222/shipping/software) - [Shipment Tracking Software](https://www.getapp.com.au/directory/1691/shipment-tracking/software) - [Sustainability Software](https://www.getapp.com.au/directory/1351/sustainability/software) - [Environmental Software](https://www.getapp.com.au/directory/1355/environmental/software) - [Warehouse Management Systems](https://www.getapp.com.au/directory/225/warehouse-management/software) ## Alternatives 1. [ShipTime](https://www.getapp.com.au/software/2056001/shiptime) — 4.6/5 (500 reviews) 2. [Freightview](https://www.getapp.com.au/software/100883/freightview) — 4.7/5 (743 reviews) 3. [CWILL Order Tracking](https://www.getapp.com.au/software/2067866/parcel-panel) — 5.0/5 (54 reviews) 4. [ShippyPro](https://www.getapp.com.au/software/130943/shippypro) — 4.7/5 (157 reviews) 5. [ShipStation](https://www.getapp.com.au/software/90689/shipstation) — 4.6/5 (960 reviews) ## Reviews ### "Love to work with you" — 5.0/5 > **Cengizhan** | *13 November 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Shipping integrations and generating commercial invoices easily > > **Cons**: fedex oriented development, tracking system a bit expensive from competitors > > I'm so happy to work with them, almost zero downtime even on critical dates. ----- ### "Bravo to the Aftership Support Team" — 5.0/5 > **Kirk** | *26 June 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] were both very polite and helpful with my questions. I highly recommend reaching out to support if and when needed. > > **Cons**: Nothing, I have been using Aftership for several years now and I have no plans to change. It offers seamless integration with my Shopify store and I love how automated it makes everything. > > Just as I wrote above, my life is a lot easier using the Aftership app. My customers know exactly where their delivery is at any time, and it saves me a lot of time. ----- ### "Product worked okay\!" — 3.0/5 > **Lauren** | *26 July 2023* | Apparel & Fashion | Recommendation rating: 5.0/10 > > **Pros**: Setup was a little difficult in the UI and I needed support to create a return label, however the customer service was helpful and \[sensitive content hidden\] was very helpful over a google hangout call. > > **Cons**: The UI is complicated and not very intuitive ----- ### "Helpful Support, but Platform Could Be More Intuitive" — 5.0/5 > **Dara** | *8 August 2025* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: the prompt customer service done through a google meeting and sharing my screen. Customer service like this is rare — I felt genuinely supported, and it made a big difference in resolving what could have been a very frustrating situation. Thank you \[sensitive content hidden\]\! > > **Cons**: The platform itself is not very intuitive when it comes to explaining why orders fail to sync. It would be helpful if error messages or sync logs provided more context or actionable guidance without needing to escalate to support. > > AfterShip support was very helpful in walking me through a complicated syncing issue between TikTok Shop and Shopify. The team was responsive, patient, and committed to resolving the problem, which I truly appreciated. That said, the platform itself is not very intuitive when it comes to explaining why orders fail to sync. It would be helpful if error messages or sync logs provided more context or actionable guidance without needing to escalate to support. Overall, great customer service, but there’s room for improvement in user experience and transparency. ----- ### "AfterShip Review" — 5.0/5 > **Brianna** | *8 October 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The AfterShip team is incredibly helpful whenever support is needed, and the platform makes integration quick and straightforward\! > > **Cons**: It would be great to have a bundle feature similar to Shoppedance. I also wish there were a simpler way to export TikTok orders that includes the corresponding Shopify order numbers, without having to manually finding the order tags in the export file. > > My experience with AfterShip has been great\! The platform continues to improve with every update, and I’m confident that they’ll continue to deliver the features we need as they roll out even more enhancements. ----- Page: 1 / 20\ Next: [Next page](https://www.getapp.com.au/software/101825/aftership?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/101825/aftership) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data