---
description: Learn more about Click2Coach. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Click2Coach Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Workforce Management Software](/directory/267/workforce-management/software) > [Click2Coach](/software/101563/click2coach)

# Click2Coach

Canonical: https://www.getapp.com.au/software/101563/click2coach

> Click2Coach is a workforce optimization solution that helps call centers monitor \& analyze agent performance and put measures in place to improve operations.
> 
> Verdict: Rated **4.3/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Click2Coach

 In addition to recording the voice and screen during agent and customer interactions, you can also record keystrokes and application workflow that the agent carries out before, during \& after the interaction.

 Playback voice \& screen recordings at any time in order to analyze them. Stop, fast forward, rewind and annotate them as you go.

 Use enhanced search, such as by keyword, call duration, ANI or DNIS info, phone number, or account number, to find the interactions that matter to you.

 Create and publish customizable evaluation templates in order to share your assessment of your agents' performance based on your company's KPIs.

 Use the summary of trending topics, such as keywords, agent keystrokes and apps they use, to decide which skills need to be improved on and plan coaching \& author training material in accordance.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 2 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Envision Telephony
- **Founded**: 1994

## Commercial Context

- **Starting Price**: USD 25.00
- **Pricing model**: Per User
- **Pricing Details**: Trainer
$25 user/month (billed annually)

Professional
$50 user/month (billed annually)

Professional Plus: $65 user/month (billed annually)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, German, Spanish
- **Available Countries**: Canada, Germany, United States

## Features

- Archiving & Retention
- Built-in Course Authoring
- Call Logging
- Call Monitoring
- Call Recording
- Dashboard
- Event Triggered Actions
- Inbound Call Center
- Learning Paths/Tracks
- Monitoring
- On-Demand Recording
- Recording
- Reporting/Analytics
- Scheduled Recording

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Workforce Management Software](https://www.getapp.com.au/directory/267/workforce-management/software)

## Related Categories

- [Workforce Management Software](https://www.getapp.com.au/directory/267/workforce-management/software)
- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)
- [Employee Training Software](https://www.getapp.com.au/directory/266/training/software)
- [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [InfoFlo](https://www.getapp.com.au/software/91218/infoflo) — 4.5/5 (96 reviews)
3. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
4. [Vonage Contact Center](https://www.getapp.com.au/software/101955/newvoicemedia) — 4.3/5 (70 reviews)
5. [CXone Mpower](https://www.getapp.com.au/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)

## Reviews

### "Fantastic relationship with Envision and this product for many years\!" — 5.0/5

> **Perry** | *30 September 2014* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I like the user-friendly functionality, the agent interface, and Envision's support team.
> 
> **Cons**: We waited a little longer than expected for a "Find the Agent" functionality, but we have it now and it works great.

-----

### "Click2Coach review" — 3.5/5

> **John** | *18 November 2014* | Legal Services | Recommendation rating: 6.0/10
> 
> **Pros**: The ease of use, the use voice of the customer data to find out what is trending now, and being able to use that data to make intelligent decisions.
> 
> **Cons**: It does not increase operational efficiency with multi-dimensional analytics to take agent performance to a whole new level.

## Links

- [View on GetApp](https://www.getapp.com.au/software/101563/click2coach)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/click2coach/> |
| en-AE | <https://www.getapp.ae/software/101563/click2coach> |
| en-AU | <https://www.getapp.com.au/software/101563/click2coach> |
| en-CA | <https://www.getapp.ca/software/101563/click2coach> |
| en-GB | <https://www.getapp.co.uk/software/101563/click2coach> |
| en-IE | <https://www.getapp.ie/software/101563/click2coach> |
| en-NZ | <https://www.getapp.co.nz/software/101563/click2coach> |
| en-SG | <https://www.getapp.sg/software/101563/click2coach> |
| en-ZA | <https://www.getapp.za.com/software/101563/click2coach> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Click2Coach","description":"Click2Coach is a workforce optimization application that helps contact center supervisors and their agents evaluate and improve performance. Using the cloud software, supervisors can record agents' voice and screen during their calls with customers. You can also record keystrokes and the apps agents use before, during and after customer interactions. \n\nThese recorded sessions can be played back using Click2Coach's audio/video player. Supervisors can then annotate these recording and create custom evaluation forms to give to agents. You can also use the dashboard, reporting and analytics tools to continuously monitor agent performance and identify trending behavior. \n\nUsing this data, Click2Coach can help to identify which agents need extra training and in what areas. You can plan and author training sessions and material using the built-in training tools, or you can deliver coaching on the fly from within the app directly to agents desktops.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2b4dc1fc-fd0b-4c97-8252-f5192f56e71a.png","url":"https://www.getapp.com.au/software/101563/click2coach","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/101563/click2coach#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":2},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Workforce Management Software","position":2,"item":"/directory/267/workforce-management/software","@type":"ListItem"},{"name":"Click2Coach","position":3,"item":"/software/101563/click2coach","@type":"ListItem"}],"@id":"https://www.getapp.com.au/software/101563/click2coach#breadcrumblist"}]}
</script>