---
description: Learn more about Zoho SalesIQ. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
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title: Zoho SalesIQ Reviews, Cost & Features | GetApp Australia 2026
---

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# Zoho SalesIQ

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> Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts. Increase your team's productivity seamlessly using powerful automation and chatbots to collect data and respond to queries.
> 
> Verdict: Rated **4.4/5** by 98 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Zoho SalesIQ

 A detailed list of your visitors sorted based on the criteria that matter the most to your business.
 A codeless website chatbot builder that lets you build a fully functional chatbot for your website without writing a single line of code.
 In-built audio call and screen share features to solve complex queries with ease.
 Proactive chat triggers to reach out to your customers at the right touchpoint.
 Instant messaging channels like WhatsApp, Instagram, and Facebook to bring all your customer communication into a single dashboard.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 98 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.1/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoho
- **Founded**: 1996

## Commercial Context

- **Starting Price**: USD 10.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Free: 3 users
Connect with 10k visitors / month

Basic: $10/ month / user
Connect with 50K visitors / month

Professional: $17/ month/ user
Connect with 100K visitors / month

Enterprise: $25/ month / user
Connect with 200k visitors / month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, Danish, Dutch, English, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina and 169 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- Behavior Tracking
- CRM
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Content Creation

## Integrations (49 total)

- AWeber
- ActiveCampaign
- Aurea Campaign Manager
- BigCommerce
- Breeze
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Clicky
- CoreCommerce
- Drupal
- GAO Telephony
- GetResponse
- Google Analytics 360
- HappyFox Help Desk
- HubSpot Marketing Hub

... and 34 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)
- [Sales Engagement Software](https://www.getapp.com.au/directory/2791/sales-engagement-platform/software)
- [Chatbot Software](https://www.getapp.com.au/directory/2795/chatbot/software)
- [Web Analytics Tools](https://www.getapp.com.au/directory/109/web-analytics/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews)
4. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews)
5. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "The best way for interacting with website visitors" — 5.0/5

> **Lyes** | *30 January 2019* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: - The ease of use
- The accuracy of tracking
- The mobile and desktop App
- Wide possibilities of customization 
- Easy screen sharing from within the chat window
- Audio call feature
- Very responsive technical support
> 
> **Cons**: - The desktop application is a slight resource intensive
- We can not well proportionate our Logo (too small)
> 
> Very happy with the solution. It allows me to be closer to my clients and more available to them. It also allows me to impress my prospects and be more receptive to their needs.

-----

### "Zoho Sales IQ Software" — 5.0/5

> **Stefanie** | *23 January 2019* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: It is a helpful tool that generates leads for us with the chat automation feature.
> 
> **Cons**: Its price, it costs quite the penny, but it's worth the investment.

-----

### "Helps in managing live chat, but wish we could have more automation" — 3.0/5

> **Karishma** | *18 January 2023* | Hospitality | Recommendation rating: 5.0/10
> 
> **Pros**: It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.
> 
> **Cons**: The reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.

-----

### "Great live chat tool" — 5.0/5

> **Swadesh** | *31 March 2022* | Environmental Services | Recommendation rating: 9.0/10
> 
> **Pros**: I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.
> 
> **Cons**: Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline. So would be great if it automatically does that.
> 
> Overall, the experience has been good. It's the best solution we've found for live website chat and we're excited to explore the other features in the coming months.

-----

### "Simple implementation. CRM Integration. Valuable insight." — 5.0/5

> **Katharine** | *23 January 2019* | Higher Education | Recommendation rating: 10.0/10
> 
> **Pros**: Being able to automatically push chats into our CRM (ZohoCRM) as leads is just one helpful feature of Zoho Sales IQ.  We are also able to see correlation between chats, pages visited, and user behavior.  It provides reliable data to us and a positive user experience to our customers.
> 
> **Cons**: I wish there were more powerful reporting tools.  The daily reports tell things like top referral sources, page visited--things about visitor behavior.  It would be great to be able to view that over time within Zoho SalesIQ.
> 
> Zoho SalesIQ has provided an elevated chat experience for our prospective customers and sales team.

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## Links

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| de-AT | <https://www.getapp.at/software/101511/zoho-salesiq> |
| en | <https://www.getapp.com/customer-management-software/a/zoho-salesiq/> |
| en-AE | <https://www.getapp.ae/software/101511/zoho-salesiq> |
| en-AU | <https://www.getapp.com.au/software/101511/zoho-salesiq> |
| en-CA | <https://www.getapp.ca/software/101511/zoho-salesiq> |
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| pt | <https://www.getapp.com.br/software/101511/zoho-salesiq> |
| pt-PT | <https://www.getapp.pt/software/101511/zoho-salesiq> |

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