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Pulseway

4.7 (310)
Write a Review!
All-in-one remote IT monitoring and management platform.

About Pulseway

Pulseway is a powerful IT management platform that monitors and manages Windows, Linux, Mac, SNMP devices and applications. Used by over 6,000 businesses worldwide to streamline their IT operations and decrease downtime.

With powerful automation for auto-remediation, patch management and deployment, system administrators and IT technicians can be more efficient and resolve critical issues before anyone even notices there were any issues to begin with.

Key Pulseway Features:
- Monitoring and Management
- Discovery and Deployment
- Server Management and Monitoring
- Automation like Never Before
- Out-of-the-box OS & 3rd Party Patching
- Unlimited Remote Control for macOS and Windows
- Custom Reporting

All the features are available from both the web app and from the native mobile applications available on iOS and Android.


Key benefits of Pulseway

**MOBILE-FIRST**
Work from anywhere, on any device, with instant and powerful access to the functions that matter most. Pulseway's native Mobile Apps (Android & iOS) were built from the ground up to give you full control of all your critical IT systems.

**ASSET DISCOVERY**
Easy to use Network Discovery and Deployment engine allows instant productivity straight out of the box. With no on-boarding or training required to get you up and running. In minutes, you can quickly and effortlessly see all the IT endpoints and then mass deploy the Pulseway solution with pre-configured policies built-in.

**AUTOMATION**
Get more done by doing less, with Pulseway's easy-to-use Automation engine you can complete repetitive tasks & automatic fixes by enabling Tasks to be executed by rules and schedules defined by you.

**PATCHING**
Patch Management is one of the most critical and complex processes managed by IT. The sheer volume of patches combined with the growing number of endpoints that IT is responsible for makes patch management a tremendous undertaking. Pulseway's Patch Management Software is designed to make your job easier by automatically patching OS and a vast list of 3rd Party Applications.

**ENDPOINT PROTECTION**
Pulseway ensures that all your IT systems are fully protected at all times. Centrally manage, monitor, configure and deploy Pulseway Antivirus across your IT systems in minutes.

**NETWORK MONITORING**
Pulseway’s Network Monitoring software gives you total visibility across your network. Automatic discovery and diagramming, makes managing your network simple, intuitive and efficient. The Auto-generated topology map provides a comprehensive view of your network, while simple interface makes it easy to read and interpret network diagrams.

**CUSTOM REPORTING**
You can now leverage the power of data to showcase to your customers or to your organization the health of all systems, patch compliance, asset summary and much more.

**BACKUP**
Pulseway's Cloud Backup software delivers a clean and easy to use interface that will let you check backup statuses, calculate backup health score, schedule backup jobs, and recover data — for physical and virtual servers, workstations and documents.

**ENDPOINT PROTECTION**
Pulseway ensures that all your IT systems are fully protected at all times. Centrally manage, monitor, configure and deploy Pulseway Antivirus across your IT systems in minutes.


Images

Pulseway Software - Monitoring and Management with Real Time System Status and Critical Alerts
Pulseway Software - Powerful IT Monitoring from any Device Closest to You
Pulseway Software - Automatic Network Discovery and Deployment
Pulseway Software - OS and 3rd Party Patching with Over 130+ Titles Patching
Pulseway Software - Automation & IT Issue Auto-Remediation with Intuitive UI
Pulseway Software - Powerful Custom Reporting & White-Labelled Templates
Pulseway Software - Complete Control over your Servers, Systems and All Network Devices
View 12 more

Not sure about Pulseway? Compare with a popular alternative Show more details

Pulseway

4.7 (310)
VS.
Most reviewed

Starting Price

USD 67.00
month
USD 129.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

165
148

Integrations

10
22

Ease of Use

4.7 (310)
4.6 (446)

Value for Money

4.7 (310)
4.6 (446)

Customer Service

4.7 (310)
4.5 (446)
Green rating bars show the winning product based on the average rating and number of reviews.

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Overall rating

4.7 /5
(310)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.7/5

96%
recommended this app
Sort by

310 Reviews

Ed
Ed Show more details
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pulseway is the absolute best monitoring solution out there!

Reviewed on 28/07/2017

Pros

I began using Pulseway as PcMonitor a few years ago. I had been using another product that was hard to configure and prone to so many false alarms it was useless. Then I found Pulseway and the whole game changed. Pulseway is priced fairly – my previous solution was SO expensive and the support spotty. The Pulseway software is easy to configure and can be accessed securely from pc or smartphone. Critical functions like restarting services , rebooting machines and even access to a command line can be done remotely. I get the right warnings directly to my phone or desktop wherever I am. I was on the beach in Maui over Christmas and one of my servers had a problem with a service that needed to be restarted – with other monitoring products I would have had to go back to my room, start up my laptop, hope to get wifi and vpn connection and RDP directly to the problem machine. Pulseway allowed me to clear the alert, check the status of the server and restart the service (Apache Tomcat) from my chair on the beach and not miss a minute of my children’s surfing lesson.

Our organization has embraced this software. I recommended this to a colleague who had a critical scheduling server running multiple tasks via task scheduler. Due to service account limitations the server would log out the account every weekend. My colleague installed Pulseway and was able to keep the server signed in while we pursued a permanent solution and now has multiple servers on his own account.

Cons

I have yet to find a serious downside to this product. It is truly amazing and just works well. Well worth the low cost.

Rick
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TSG Review 08-01-2024

Reviewed on 01/08/2024

I have been very pleased with my experience with Pulseway, Each of the reps in charge of my account...

I have been very pleased with my experience with Pulseway, Each of the reps in charge of my account have been top notch and have gone out of their way to be friendly and very helpful and Especially Ross who has made every effort to understand the needs of my company and how a one man operation needs to do business.

Pros

The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support as well as Remote Desktop Access which works pretty good for both Windows and MacOS machines.

Cons

They don't yet have support for Linux Remote Desktop and that is really needed.

Alternatives Considered

Datto RMM and NinjaOne

Reasons for Switching to Pulseway

Price and ease of use as well as features that I needed.

Response from MMSOFT Design

Hey Rick,

Thanks for this awesome review. Really glad that you have been enjoying Pulseway thus far and super thankful for the feedback, which we will definitely take into consideration!

Brett
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Zetco Valves

Reviewed on 10/09/2024

Pulseway is a reliable remote monitoring tool that simplifies IT management. Its real-time alerts...

Pulseway is a reliable remote monitoring tool that simplifies IT management. Its real-time alerts and user-friendly interface are great, though there is room for improvement in performance speed. Overall, it’s a solid choice for IT professionals.

Pros

Pulseway is an exceptional remote monitoring and management tool. Its intuitive interface and real-time alerts make managing IT infrastructure a breeze. The mobile app is particularly impressive, allowing me to monitor and control systems on the go. Highly recommend it for any IT professional!

Cons

Pulseway is a decent remote monitoring tool, but it can be a bit slow at times. The mobile app, while useful, occasionally crashes, which can be frustrating. Overall, it gets the job done but could use some improvements.

Jubaire
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A robust RMM solution that deserves your attention.

Reviewed on 01/08/2024

Overall, I've been very happy and at ease using Pulseway's platform. The fantastic UI and app...

Overall, I've been very happy and at ease using Pulseway's platform. The fantastic UI and app support are great for IT workers who are on the go and can't always sit down at a workstation. Over time, I have seen small improvements that make things easier every year. For instance, the new device management page, where you can run a script or workflow on a single workstation rather than manually creating a new scope beforehand, is very handy. From my calls with my Pulseway manager and the various webinars explaining different integrations and features, I'm happy to see that the Pulseway team continues to innovate and improve the platform.

Pros

The platform is very accessible for SMBs to set up and use. I have only had to call support a handful of times for help over the years I've used the platform. The UI and mobile support are fantastic. When I first started, I had trouble getting quotes from other RMMs because of my low user count. I am truly thankful to Pulseway for making things easy for me. The pricing is very competitive from what I've seen, and this is also appreciated. As someone with a multi-faceted role where I can't spend all my time working solely on security, I appreciate the ease of use and polish that Pulseway brings. Pulseway's support personnel who conduct quarterly or annual calls, along with their general support, are fantastic and very knowledgeable about the product.

Cons

Pulseway, like any good RMM, comes with full PowerShell access to a single workstation or the entire fleet of workstations through a script or workflow. I wish they had more ready-to-use scripting templates for advanced IT tasks. I have noticed that they have released some nice reporting and script templates since I last checked. Their integrated remote desktop solution for accessing user machines could use some more polish. Additionally, I wish there were more dashboard templates to show other metrics.

Alternatives Considered

Atera, MSP360 Backup, Kaseya VSA and NinjaOne

Reasons for Switching to Pulseway

At the beginning my user count was lower, some RMM's minimum was 50 seats. Other solutions were harder to use or had a weak point that I couldn't get past.

Response from MMSOFT Design

Hi Jubaire,

Thank you so much for the kind words and for the feedback, it's greatly appreciated. Really happy to have you grow with us and that we have helped you do what you do, in the best way possible!

Levente
Overall rating
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pulseway experience with 500+ user

Reviewed on 27/08/2024

We are satisfied with the service of Pulseway, but we would be happy if they would listen to the...

We are satisfied with the service of Pulseway, but we would be happy if they would listen to the subscriber's needs as well.

Pros

The platform works reliably and the continously innovate the software in every quarter. The support and the account manager is very helpfull and always has
competent answer to our questions.

Cons

They should be more flexible with customer needs, like transtale the end user customer portal for other languages other than english and german.

Alternatives Considered

Microsoft Intune

Reasons for Choosing Pulseway

Because were inflexible and the support is terrible.

Switched From

TeamViewer

Reasons for Switching to Pulseway

Because I've already knew the software and it's functions.

Response from MMSOFT Design

Hey Levente,

Thanks for leaving such an in depth review and providing feedback, it's always great to hear from our users as well as see that they are enjoying the product!

Pulseway FAQs

Below are some frequently asked questions for Pulseway.

Pulseway offers the following pricing plans:

  • Starting from: USD 67.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pulseway starts with a 14-day-trial, no credit card required. Pricing is based on the number of systems/endpoints you want to monitor and manage.

Pulseway has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Pulseway supports the following languages:

English, German

Pulseway supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Pulseway integrates with the following applications:

Autotask PSA, Bitdefender GravityZone, ConnectWise PSA, IT Glue, OpenText Core Endpoint Protection​, PagerDuty, Slack, Unitrends MSP, Xero, Zendesk Suite

Pulseway offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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