--- description: Learn more about Nicereply. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Nicereply Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [Nicereply](/software/10139/nicereply-com) # Nicereply Canonical: https://www.getapp.com.au/software/10139/nicereply-com Page: 1 / 13\ Next: [Next page](https://www.getapp.com.au/software/10139/nicereply-com?page=2) > Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES \& NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. > > Verdict: Rated **4.7/5** by 283 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Nicereply Customer Effort Score (CES) 96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences. Net Promoter Score (NPS) NPS measures the loyalty of customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base. Customer Satisfaction (CSAT) For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever a customer is dissatisfied. All-in-one dashboard Get a quick overview of the team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts. Real-time feedback Know what customers think of the brand as soon as they fill in the survey. See all ratings in the rating feed. See who is the best Recognize the company's best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings. Design beautiful surveys Customize rating surveys according to company branding and local language. Or even use API to build it from the scratch. Integrates with help desk or CRM Enhance existing Desk, Zendesk, Salesforce or other systems. Start tracking the quality of customer service and let the business grow with the support of happy customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 283 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nicereply - **Location**: Bratislava, Slovakia - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 59.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Mini plan - $49/month billed monthly, $39/month billed yearly (up to 100 received ratings) Start plan - $99/month billed monthly, $79/month billed yearly (up to 250 received ratings) Grow plan - $199/month billed monthly, $159/month billed yearly (up to 1,000 received ratings) Business plan - $299/month billed monthly, $239/month billed yearly (up to 2,500 received ratings) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Activity Dashboard - Alerts/Notifications - CRM - Chat/Messaging - Commenting/Notes - Complaint Monitoring - Customisable Branding - Customizable Questions - Customizable Templates - Dashboard - Data Analysis Tools - Data Import/Export - Email Management - Email Marketing - Engagement Tracking - Feedback Management - Mobile Survey - Monitoring - Multi-Channel Data Collection ## Integrations (16 total) - Aircall - CloudTalk - Dixa - EvaluAgent - Freshdesk - Front - Gmail - Help Scout - Kustomer - LiveAgent - Mailchimp - Microsoft Outlook - Pipedrive - Slack - Zapier ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) ## Related Categories - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) - [NPS Software](https://www.getapp.com.au/directory/1963/nps/software) ## Alternatives 1. [Jotform](https://www.getapp.com.au/software/10191/jotform-4-0) — 4.7/5 (2795 reviews) 2. [Typeform](https://www.getapp.com.au/software/91581/typeform) — 4.7/5 (945 reviews) 3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1754 reviews) 4. [SurveyMonkey](https://www.getapp.com.au/software/2371/surveymonkey) — 4.6/5 (10427 reviews) 5. [Trustpilot](https://www.getapp.com.au/software/113149/trustpilot) — 4.5/5 (1202 reviews) ## Reviews ### "Easy to use, quick and easy way to get overall feedback. Good product\!" — 5.0/5 > **Alan** | *2 July 2018* | Recommendation rating: 9.0/10 > > **Pros**: Easy to use. That's the most important thing as end users don't want to deal with a complicated system. > > **Cons**: I hate the name. And I do not like that users can rate the same case multiple times. That's the only real drawback. ----- ### "Great for metrics" — 5.0/5 > **Verified Reviewer** | *14 June 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: It's a great assessment tool and it provides valuable metrics for management about performance. The UI dashboard is very simple and easy to use. I like the sample options and date range features included on the dashboard and that each NR is hyperlinked for direct access. This might be totally unrelated, but I enjoy the customer service articles NR sends to my inbox. I find them applicable to my current role. > > **Cons**: I really dislike the fact that customers can rate the same case multiple times, this is one the MAJOR downsides of NR. When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times). Luckily, management reviews the agents NR rating and can determine whether or not the unfair score should be deleted. It's a bummer that NR isn't integrated with social customer service software such as Conversocial. > > Ensure the happiness of customers and how well the staff is responding to them by addressing their concerns and questions. Also, it helps us to identify trends and issues. ----- ### "Effective to see customers hitting high numbers and even better when they leave nice comments." — 3.0/5 > **Paula** | *12 June 2018* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Allows me to see satisfaction and feedback from my clients which is awesome. Means that I am doing something right\! Everybody loves good reviews after all. > > **Cons**: If people hit low numbers they often don´t bother to write what exactly made them do it or they do it anonymously. > > It´s easy, feedback. ----- ### "Great way to get feedback" — 5.0/5 > **Monika** | *2 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: I like the simplicity of Nicereply. Our customers are motivated to leave a feedback because it's so simple and fun\! > > **Cons**: I think that Nicereply doesn't have any issues. System does everything what we need and for other things you can solve it with support. :) ----- ### "Great feedback tool" — 5.0/5 > **Takari** | *4 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: The ability to see what the customer has to say and how they feel about the service I provided and make improvements based on what I get back. > > **Cons**: People are able to give reviews multiple times for the same case, we only have one question and it is vague. > > Being able to make changes to my everyday procedures to improve responses to customers, motivation to do better and have a better interaction with customers. ----- Page: 1 / 13\ Next: [Next page](https://www.getapp.com.au/software/10139/nicereply-com?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/10139/nicereply-com) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data