Peek Pro

4.7 (791)
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All-in-one solution for tour and activity operators

About Peek Pro

Peek Pro is an online booking solution designed for rental, tour operators, and other experience-based businesses. The platform assists operators in increasing bookings through intelligent upselling features and capturing lost sales opportunities without any additional effort. It provides access to various resellers and helps teams manage all ticket sales from a centralized system.

Peek Pro focuses on creating seamless guest interactions from the booking stage to the experience itself. It offers automated reminders, self-rescheduling options, and timely review requests to ensure a positive end-to-end experience for customers. By providing a convenient and engaging experience, Peek Pro helps in building loyal customer relationships.

Peek Pro offers connectivity with popular travel platforms, such as Expedia, Viator, and GetYourGuide, allowing operators to reach a wider audience. The platform also provides mobile apps for iOS and Android, enabling operators to manage their business on-the-go.


Key benefits of Peek Pro

  • A revolutionary booking flow that fits seamlessly into the brand, with endless opportunities to grow online revenue and convert customers in a few simple clicks.
  • Make in-person selling a breeze and never miss an opportunity for walk-up sales with a point of sale solution that processes activities, rentals and add-ons in seconds.
  • It offers timed and personalized follow-ups that take guests right back to where they left off.
  • Real-time data, check-ins, manifests and much more with mobile apps for iOS & Android devices.
  • With in-flow upselling opportunities and bundled activities, teams can enhance guests' experiences and boost revenue from orders.
  • Take the work out of keeping tabs on equipment & guides with smart assignments and at-a-glance status views.

  • Images

    Peek Pro Software - Peek Pro mobile-optimized booking page
    Peek Pro Software - Peek Pro availability schedule
    Peek Pro Software - Peek Pro manifest
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    Not sure about Peek Pro? Compare with a popular alternative

    Peek Pro

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    USD 49.00
    month

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    Integrations

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    Ease of Use

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    Value for Money

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    Reviews

    Overall rating

    4.7 /5
    (791)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support
    4.7/5

    Already have Peek Pro?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 791
    Sinto
    Sinto
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A wonderful Tour operator software

    Reviewed on 07/01/2023

    Peek is simple to use. They provide excellent customer support, which was very helpful when I was...

    Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.

    Pros

    I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to  Wayanad.  We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.

    Cons

    Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.

    Casey
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Peek Pro for a Treck and Hikeing company

    Reviewed on 04/01/2024

    Pros

    It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing.

    Cons

    As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected.

    Alternatives Considered

    FareHarbor

    Reasons for Switching to Peek Pro

    the services provided like the texting service, as well as the design elements made me fell like Peek Pro would be the better option for us.
    Wendy
    Overall rating
    • Industry: Fishery
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    NO Customer Service/ Always down!

    Reviewed on 18/03/2024

    Dissapointed and it will take alot to get us to remain a customer. I just hope others get to read...

    Dissapointed and it will take alot to get us to remain a customer. I just hope others get to read this. But i doubt it because they redirect all negative reviews to make themselves look good.

    Pros

    Peek pro used to be amazing. Those days are gone. Customer service is non existent.

    Cons

    Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind other tecnology.

    Response from Peek Travel

    Hi Wendy, we appreciate you bringing these issues to our attention. We're sorry to hear that Peek Pro hasn't met your expectations. Your feedback is crucial in helping us identify areas for improvement. Don't hesitate to get in touch with our support team at [email protected], and we'll do our best to address your concerns promptly.

    Leo
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simple Bicycle rental platform

    Reviewed on 30/01/2024

    Peek Pro basically set it up behind sense. Not much for me to till the onboarding and learning...

    Peek Pro basically set it up behind sense. Not much for me to till the onboarding and learning part. Everything was expanded and understandable. Our onboarding person kept on us during the two week process to double check and triple check that we were comfortable this it all.

    Pros

    Simplicity, designed with our exact needs.

    Cons

    There is not much to not like. Maybe not have a direct account manager, but it hasn't been a big issue.

    Lilia
    Overall rating
    • Industry: Events Services
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excited to use Peek!

    Reviewed on 21/02/2024

    Pros

    I just setup my business with Peek, and the onboarding supper I received from [sensitive content hidden] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations!

    Cons

    I put in a bunch of feature requests w/ [sensitive content hidden] that I'd love to have reviewed!

    Response from Peek Travel

    Hi Lilia, glad to hear you're pleased with the onboarding received from our account manager. We are delighted to work with you as well.

    Showing 5 reviews of 791 Read all reviews

    Peek Pro FAQs

    Below are some frequently asked questions for Peek Pro.

    Peek Pro offers the following pricing plans:

    • Free Trial: Not Available

    Please contact Peek Travel for pricing details.

    Peek Pro has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Peek Pro supports the following languages:

    English, Spanish

    Peek Pro supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Peek Pro integrates with the following applications:

    Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, PayPal Braintree, QuickBooks Online, Square Payments, Squarespace, Stripe, SurveyMonkey, TikTok, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM

    Peek Pro offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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