About Smartsupp Live Chat
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.
We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics.
Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.
Pricing starting from:
USD 0.00/month
- Free Trial
- Free
- Subscription
Compare with Popular Alternatives
Key benefits of Smartsupp Live Chat
Devices
Business size
Markets
Supported Languages
Pricing starting from:
USD 0.00/month
- Free Trial
- Free
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of Smartsupp Live Chat: 21
- API
- Activity Dashboard
- Application Integration
- Authentication
- Chat
- Customer History
- Customisable Branding
- Design Management
- Event Triggered Actions
- Instant Messaging
- Knowledge Base Management
- Question Library
- Ratings & Reviews
- Real Time Analytics
- Real Time Monitoring
- Reporting & Statistics
- Third Party Integration
- Visitor Tracking
- Visual Analytics
- Website Integration
- eCommerce Integration
Alternatives
Zendesk
Zoho Desk
Deskero
Comm100 Live Chat
Reviews
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- Industry: Furniture
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
GREAT WEB CHAT
Reviewed on 04/10/2019
We have been with them for 2 years and the service satisfies us.
We have been with them for 2 years and the service satisfies us.
Pros
Low prices, good customer support, video recording on the site.
Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Response from Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
- Industry: Railroad Manufacture
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
3 in 1 program - it's great if it's possible with you
Reviewed on 08/09/2019
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Pros
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Cons
Everything is fine and I have no objections to the program and its work.
Response from Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Glad I found Smartsupp. I love it
Reviewed on 18/01/2021
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been...
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.
Pros
Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.
Cons
I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.
- Industry: Maritime
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unreliable
Reviewed on 28/10/2020
Great when it works
Constant uncommunicated changes to how stuff works
Great when it works
Constant uncommunicated changes to how stuff works
Pros
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Cons
Unreliable
Rigid and hard to adjust behavior
- Industry: Textiles
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Contact increment
Reviewed on 19/10/2020
Pros
The application facilitates contact with the customer and increases quality as it allows you to know at the moment what the customer is seeing
Cons
The app on the mobile phone should notify the entry of a customer on the website
Smartsupp Live Chat FAQs
Below are some frequently asked questions for Smartsupp Live Chat.Q. What type of pricing plans does Smartsupp Live Chat offer?
Smartsupp Live Chat offers the following pricing plans:
- Starting from: USD 0.00/month
- Pricing model: Free, Subscription
- Free Trial: Available
FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent
Q. What are the main features of Smartsupp Live Chat?
Smartsupp Live Chat offers the following features:
- API
- Agent rating
- Automatic messages
- Groups
- Mobile apps integration (XMPP - Jabber)
- Multi-language & multi-design chat box
- Shortcuts
- Shot of Slivovica
- Statistics
- Visitor recording
- Web dashboard
Q. Who are the typical users of Smartsupp Live Chat?
Smartsupp Live Chat has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Smartsupp Live Chat support?
Smartsupp Live Chat supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish
Q. Does Smartsupp Live Chat support mobile devices?
Smartsupp Live Chat supports the following devices:
Android, iPhone, iPad
Q. What other apps does Smartsupp Live Chat integrate with?
Smartsupp Live Chat integrates with the following applications:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
Q. What level of support does Smartsupp Live Chat offer?
Smartsupp Live Chat offers the following support options:
Online Support, FAQs, Knowledge Base
Related categories
See all software categories found for Smartsupp Live Chat.
