About Smartsupp
Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.
-= WHY CHOOSE SMARTSUPP? =-
• The only product that combines live chat, chatbots and video recordings. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.
• Access real-time visitor list enriched with e-commerce data. See who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.
• The most popular online chat in Europe with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.
• GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.
-= WHAT CAN SMARTSUPP DO? =-
What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.
• Live chat, emails and Messenger in one place – start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.
• Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads and assisting customers with shopping even while you’re asleep.
• Video recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.
• Mobile app – be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.
• Visit our website to get the full list of features: https://www.smartsupp.com/pricing
Key benefits of Smartsupp
Devices
Business size
Markets
Supported Languages
Images
Features
Total features of Smartsupp: 27
- API
- Activity Dashboard
- Alerts / Escalation
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- Event Triggered Actions
- Geotargeting
- Knowledge Base Management
- Live Chat
- Mobile Access
- Offline Form
- Performance Metrics
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Website Visitor Tracking
Alternatives
Zendesk
LiveChat
LiveAgent
INSIDE
Reviews
Already have Smartsupp?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!
- Industry: Furniture
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
GREAT WEB CHAT
Reviewed on 04/10/2019
We have been with them for 2 years and the service satisfies us.
We have been with them for 2 years and the service satisfies us.
Pros
Low prices, good customer support, video recording on the site.
Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Alternatives Considered
ZendeskResponse from Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
- Industry: Railroad Manufacture
- Company size: 11-50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
3 in 1 program - it's great if it's possible with you
Reviewed on 08/09/2019
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Pros
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Cons
Everything is fine and I have no objections to the program and its work.
Alternatives Considered
CallPageReasons for Choosing Smartsupp
There were no such options as in the smartchatSwitched From
LiveChatReasons for Switching to Smartsupp
I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users.Response from Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
- Industry: Business Supplies & Equipment
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fantastic live chat service
Reviewed on 23/09/2021
We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide...
We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.
Pros
Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.
Cons
Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.
Reasons for Switching to Smartsupp
Price point was the main reason. A lot of the chat software that I saw makes you pay for every agent. Pricing racks up fast if you're adding 3-6 agents to facilitate two websites. Smartsupp includes 3 agents for free and allows for agent jockeying if someone is out.Response from Smartsupp
Hello.
Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)
If you have any questions or suggestions for improvement, don't hesitate to contact us at [email protected] We'll be happy to hear from you.
Have a great day!
- Industry: Maritime
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unreliable
Reviewed on 28/10/2020
Great when it works
Constant uncommunicated changes to how stuff works
Great when it works
Constant uncommunicated changes to how stuff works
Pros
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Cons
Unreliable
Rigid and hard to adjust behavior
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Live chat made easy
Reviewed on 30/07/2021
Absolutely satisfied, thank you
Absolutely satisfied, thank you
Pros
Easy to deploy, versatile features (text shortcuts, chatbot), decent pricing
Cons
I am not fan of being constantly messaged, even if I see the upside of live chat. Smartsupp makes life in this respect just that much easier, though.
Alternatives Considered
tawk.toReasons for Switching to Smartsupp
I wanted to give this one a try firstSmartsupp FAQs
Below are some frequently asked questions for Smartsupp.Q. What type of pricing plans does Smartsupp offer?
Smartsupp offers the following pricing plans:
- Starting from: USD 10.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent
Q. Who are the typical users of Smartsupp?
Smartsupp has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Smartsupp support?
Smartsupp supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish
Q. Does Smartsupp support mobile devices?
Smartsupp supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Smartsupp integrate with?
Smartsupp integrates with the following applications:
BigCommerce, CS-Cart, Drupal, Google Analytics, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, Magento Commerce, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress
Q. What level of support does Smartsupp offer?
Smartsupp offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Related categories
See all software categories found for Smartsupp.
