About Smartsupp
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.
We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics.
Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.
Key benefits of Smartsupp
Devices
Business size
Markets
Supported Languages
Images
Features
Total features of Smartsupp: 36
- API
- Activity Dashboard
- Alerts / Escalation
- Application Management
- Authentication
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- Design Management
- Event Triggered Actions
- Geotargeting
- Knowledge Base Management
- Live Chat
- Mobile Access
- Offline Form
- Performance Metrics
- Proactive Chat
- Question Library
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Surveys & Feedback
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visitor Tracking
- Visual Analytics
- Website Integration
- Website Visitor Tracking
- eCommerce Management
Alternatives
LiveChat
User.com
JivoChat
Zendesk
Reviews
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- Industry: Furniture
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
GREAT WEB CHAT
Reviewed on 04/10/2019
We have been with them for 2 years and the service satisfies us.
We have been with them for 2 years and the service satisfies us.
Pros
Low prices, good customer support, video recording on the site.
Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Response from Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
- Industry: Railroad Manufacture
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
3 in 1 program - it's great if it's possible with you
Reviewed on 08/09/2019
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever...
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Pros
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Cons
Everything is fine and I have no objections to the program and its work.
Response from Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
- Industry: Maritime
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unreliable
Reviewed on 28/10/2020
Great when it works
Constant uncommunicated changes to how stuff works
Great when it works
Constant uncommunicated changes to how stuff works
Pros
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Cons
Unreliable
Rigid and hard to adjust behavior
- Industry: Import & Export
- Company size: Self Employed
- Used Weekly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
E-shop
Reviewed on 29/03/2021
Shopping
Shopping
Pros
I like heatmaps and watching video how clients using my eshop.
Cons
I can see why my clients going off from my eshop.
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Glad I found Smartsupp. I love it
Reviewed on 18/01/2021
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been...
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.
Pros
Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.
Cons
I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.
Smartsupp FAQs
Below are some frequently asked questions for Smartsupp.Q. What type of pricing plans does Smartsupp offer?
Smartsupp offers the following pricing plans:
- Starting from: USD 10.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of Smartsupp?
Smartsupp has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Smartsupp support?
Smartsupp supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish
Q. Does Smartsupp support mobile devices?
Smartsupp supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Smartsupp integrate with?
Smartsupp integrates with the following applications:
BigCommerce, CS-Cart, Drupal, Google Analytics, Instapage, Jimdo, Joomla, LightCMS, Lightspeed Retail, Magento Commerce, OpenCart, PrestaShop, QuickSilk, Shopify, Shoplo, Squarespace, Unbounce, Weebly, Wix, WiziShop, WooCommerce, WordPress
Q. What level of support does Smartsupp offer?
Smartsupp offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Related categories
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