Smartsupp Live Chat Overview
What is Smartsupp Live Chat?
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics. Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.Smartsupp Live Chat Overview
Pricing
Pricing options
FREE forever package
STANDARD: $10 monthly per agent
PRO: $19 monthly per agent
Smartsupp Live Chat Features
Screenshots
Smartsupp Live Chat Reviews
Smartsupp Live Chat Reviews
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Easy to Use - Check. Engaging for Customers - Check. Great Customer Service - Check!
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GREAT WEB CHAT
Pros
Low prices, good customer support, video recording on the site.
Cons
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Response from Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
Need to improve when clients are online
Pros
Easy to use, I love the app, multy language
Cons
We have lost conversations beacuse the sistem does not inform well what a cliente is there.
I have to activate the app on my phone and then I am informed when a client is there.
There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes.
The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.
Response from Smartsupp
Hi, Francisco, thank you for your review, we really appreciate it.
There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at [email protected]
Your Smartsupp team
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Pros
simplicity, price, application on smartphone
Cons
customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Response from Smartsupp
Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).
Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.
If you have any other unclarities or problems, let us know at [email protected] We're always happy to help :)
satisfied, fulfilled expectations
good benefit, many extra orders
Pros
set automatic chat program start on and off (time)
Cons
need to have 2 tabs open in your browser
Response from Smartsupp
Hello, Peter, thank you for your review! We are glad we are fulfilling your expectations.
If you are working from two different tabs, because you use Smartsupp on two different websites and it is bothering you, you can put both websites under one account and work from one dashboard. Our support team will be happy to show you how to do it, just write us at [email protected]
All the best, Michaela
Easy to Use - Check. Engaging for Customers - Check. Great Customer Service - Check!
Pros
It is incredibly easy to use. Our customers use the chat feature when we are on, they use it when we are not on. And, because they automatically get a message telling them we will get back to them in a timely manner, they have the confidence that they are heard and their answers responded to. I can't say enough good things about Smartsupp!
Cons
Honestly, nothing. They have made a software that is incredibly easy to use and is customer-centric.
Response from Smartsupp
Thank you for your review, Holly! We are happy to see that you are satisfied with Smartsupp. All the best, Smartsupp team
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Smartsupp Live Chat Pricing
Smartsupp Live Chat Pricing
FREE forever package
STANDARD: $10 monthly per agent
PRO: $19 monthly per agent
FREE forever package
STANDARD: $10 monthly per agent
PRO: $19 monthly per agent
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Smartsupp Live Chat Features
Smartsupp Live Chat Features
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Categories
Categories
Additional information for Smartsupp Live Chat
Additional information for Smartsupp Live Chat
Key features of Smartsupp Live Chat
- API
- Agent rating
- Automatic messages
- Groups
- Mobile apps integration (XMPP - Jabber)
- Multi-language & multi-design chat box
- Shortcuts
- Shot of Slivovica
- Statistics
- Visitor recording
- Web dashboard
Benefits
Smartsupp Live Chat FAQs
Smartsupp Live Chat FAQs
Below are some frequently asked questions for Smartsupp Live Chat.
Q. What type of pricing plans does Smartsupp Live Chat offer?
Smartsupp Live Chat offers the following pricing plans:
Starting from: USD 0.00/month
Pricing model: Free, Subscription
Free Trial: Available
FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent
Q. What are the main features of Smartsupp Live Chat?
Smartsupp Live Chat offers the following features:
- API
- Agent rating
- Automatic messages
- Groups
- Mobile apps integration (XMPP - Jabber)
- Multi-language & multi-design chat box
- Shortcuts
- Shot of Slivovica
- Statistics
- Visitor recording
- Web dashboard
Q. Who are the typical users of Smartsupp Live Chat?
Smartsupp Live Chat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Smartsupp Live Chat support?
Smartsupp Live Chat supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish
Q. What type of pricing plans does Smartsupp Live Chat offer?
Smartsupp Live Chat has the following pricing plans:
Free, Subscription
Q. Does Smartsupp Live Chat support mobile devices?
Smartsupp Live Chat supports the following devices:
Android, iPhone, iPad
Q. What other apps does Smartsupp Live Chat integrate with?
Smartsupp Live Chat integrates with the following applications:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
Q. What level of support does Smartsupp Live Chat offer?
Smartsupp Live Chat offers the following support options:
FAQs, Knowledge Base, Online Support
We have been with them for 2 years and the service satisfies us.