About Whatfix

Whatfix is the most trusted Digital Adoption Platform globally, that helps Enterprises and Fortune 500 companies drive software adoption, reduce time to launch, increase employee productivity, and see a positive software ROI. With Whatfix, one of the top Enterprises in the US was able to save $950,000 by creating customized end-user training 40% faster than developing the content in-house! We are rated 4.8 by Gartner Peer Insights. Reach out to us if you are looking for a digital transformation!

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Whatfix

Whatfix helps in delivering personalised user journeys to the users of your application, starting from onboarding and training to continued engagement. Whatfix works across all applications and is available as a simple, easy-to-install browser extension.

Personalised User Onboarding- With personalized and contextual in-app content you can deliver a simplified and effective onboarding experience to users. You can enhance the experience of your application by displaying useful tips (Smart-tips and Tool-tips), highlight new features (Beacons), create goal-centred task lists (Tasklists) and validate data-entry in real-time (Data Validation).

Reduce Support Costs- Reduce support overhead by guiding users in-app with live help. Our flows can be personalised based on the user and where they are in the application, thus helping them find the relevant information whenever they need. Also, leverage Whatfix smart interactive content (flows, videos etc.) to solve support queries, instead of verbose articles or guides.

Effective Training and Homogenized Help- Our automatically-generated multiformat content makes for more engaging and effective training content compared to traditional training. Videos, pdfs, slideshows can be pulled within your LMS using our SCORM and xAPI integration to use as a part of learning plan. Our proprietary crawling capability, uniquely makes in-app help available not just from the current application but from enterprise-wide applications to save end-user time in looking for help across applications.

Insights-driven Analytics: Whatfix offers pre-created reports and dashboards that can be used to monitor the usage of your content to provide insights to continuously improve your content. Get detailed information on all your content types, deep-dive to understand how you can drive-up adoption.

Devices

Business size

S M L

Markets

United Arab Emirates, Austria, Australia, Belgium, Bulgaria and 46 others, Brazil, Belarus, Canada, Switzerland, China, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Hong Kong SAR China, Croatia, Ireland, India, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Mexico, Malaysia, Netherlands, Norway, New Zealand, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia, Thailand, Turkey, Taiwan, United States, Vietnam, South Africa

Supported Languages

Arabic, Bulgarian, Catalan, Chinese, Danish and 27 others, English, French, German, Hebrew, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese, sr-cyrl, zh-hant

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Whatfix Software - Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback.
Whatfix Software - See live: See walkthroughs play live to support with onboarding and learning of users
Whatfix Software - Pop-up: Use pop-ups to embed video and other messages to alert and inform users. It's also possible to schedule these for a future date and time
Whatfix Software - Intelligent Segmentation: Automatically contextualize walkthroughs based on the user and their location in the application, without needing to manually configure any rules or configuration.
Whatfix Software - Self-Help: Provide contextual, in-app help to users by pulling it in from various sources and knowledge-bases to enable a self-serve mode and reduce support costs
Whatfix Software - Widgets: Whatfix has various widgets such as Self-help, Tasklist, Smart-tips, Smart pop-ups, Guided pop-ups to help you deliver onboarding, training and support at the right time and the right location in the application
Whatfix Software - Walkthroughs: Create walkthroughs with zero-coding and deliver personalised step-by-step help to users to drive engagement and enablement
Whatfix Software - Various different options to help you choose the most relevant type of information for most effective onboarding and engagement
View 9 more
Whatfix video Whatfix Software - Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback. Whatfix Software - See live: See walkthroughs play live to support with onboarding and learning of users Whatfix Software - Pop-up: Use pop-ups to embed video and other messages to alert and inform users. It's also possible to schedule these for a future date and time Whatfix Software - Intelligent Segmentation: Automatically contextualize walkthroughs based on the user and their location in the application, without needing to manually configure any rules or configuration. Whatfix Software - Self-Help: Provide contextual, in-app help to users by pulling it in from various sources and knowledge-bases to enable a self-serve mode and reduce support costs Whatfix Software - Widgets: Whatfix has various widgets such as Self-help, Tasklist, Smart-tips, Smart pop-ups, Guided pop-ups to help you deliver onboarding, training and support at the right time and the right location in the application Whatfix Software - Walkthroughs: Create walkthroughs with zero-coding and deliver personalised step-by-step help to users to drive engagement and enablement Whatfix Software - Various different options to help you choose the most relevant type of information for most effective onboarding and engagement

Features

Total features of Whatfix: 68

  • API
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asynchronous Learning
  • Audience Targeting
  • Behavior Tracking
  • Built-in Course Authoring
  • CRM
  • Compliance Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Corporate/Business
  • Course Management
  • Customer Database
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Document Management
  • Electronic Forms
  • Employee Handbook
  • Employee Onboarding
  • Engagement Tracking
  • Feedback Management
  • Gamification
  • In-App Training
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Launch Management
  • Learning Paths/Tracks
  • Mobile Learning
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Orientation Workflow Management
  • Performance Metrics
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Template Management
  • Tests/Assessments
  • Third Party Integrations
  • Training Management
  • User Onboarding
  • Visual Analytics
  • Widgets

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Reviews

Overall rating

4.7 /5
(58)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support
4.9/5

Already have Whatfix?

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Showing 5 reviews of 58
Iziar R.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Help your customers understand your platform

Reviewed on 29/01/2018

Pros

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.

On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Cons

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

Hal R.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Whatflow flows implementation in a special education web based product

Reviewed on 15/07/2016

Frontline provides special education solution services to thousands of school districts nation wide...

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Pros

Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Cons

Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Response from Quicko Technosoft Labs PVT LTD

Thanks for the review, Hal.

We are working towards building the framework for selective actions on the flows, which should be released soon.

As per your feedback, our UX team is currently improving the editing experience.

Tim L.
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

good APP

Reviewed on 01/08/2018

Pros

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Cons

The price is a little high. It is lack of analytical features. Some features is not easy to configure.

Mohit J.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Reduced our support costs by 40%

Reviewed on 09/09/2015

We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG,...

We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow.

We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix .

Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs.

Pros

- Easy to use, quickly create guides in various languages
- Easily convert guides to PDF, videos in few clicks
- Very easy to integrate

Cons

- Not exactly a con, but i would like it to be available for mobile also.

Response from Quicko Technosoft Labs PVT LTD

Thanks for the amazing review, Mohit.

Currently, Whatfix is responsive and supports mobile web. Whatfix also supports hybrid HTML5 mobile apps.

John T.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy user onboarding enabling application

Reviewed on 06/08/2018

Pros

The application helps to guide your clients to navigate your online portal or website or to effectively use your web product. The application provides you with personalized customer service like at the start you will be given a support member to ask your queries to. It is an easy to use platform that brings about new updates on a regular base. If you check the price factor, you will find that the competitor applications that have the same features are priced even higher. It is very simple to implement your code be it java or HTML to the application. The application guides your clients about all the details of your product. Within a few clicks, you can convert the demos to videos or pdf. They provide guides in many languages and it is very easy to integrate the application to your product.

Cons

The absence of a mobile application. Integration of more enhancements. Lacks in depth style customizations.

Showing 5 reviews of 58 Read all reviews

Whatfix FAQs

Below are some frequently asked questions for Whatfix.

Whatfix offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Contact Whatfix directly for pricing information.

Whatfix has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Whatfix supports the following languages:

Arabic, Bulgarian, Catalan, Chinese, Danish, English, French, German, Hebrew, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese, sr-cyrl, zh-hant

Whatfix supports the following devices:

Whatfix integrates with the following applications:

Amplitude, Azure Active Directory, Bullhorn ATS & CRM, Confluence, Cornerstone LMS, Desk.com, Freshdesk, FullStory, Google Analytics, Google Sheets, Heap, Intercom, Jira, Microsoft Excel, Microsoft Power BI, Mixpanel, Moodle, Okta, Oracle Fusion Cloud ERP, Quantum Metric, SAP SuccessFactors HCM Suite, Salesforce Einstein, Salesforce Sales Cloud, Segment, ServiceNow, SurveyMonkey, Wistia, Workday HCM, Zapier, Zendesk

Whatfix offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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