--- description: Learn more about Answerbase. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Answerbase Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Answerbase](/software/10135/answerbase) # Answerbase Canonical: https://www.getapp.com.au/software/10135/answerbase Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/10135/answerbase?page=2) > Answerbase helps ecommerce brands discover what customers need to know before they buy. Using Product Knowledge Intelligence™, Answerbase identifies knowledge gaps, prioritizes content opportunities, and generates AI-powered product knowledge that increases conversions, traffic, and AI Visibility. > > Verdict: Rated **4.7/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Answerbase Why businesses choose Answerbase Know what customers need to know before they buy. Answerbase helps ecommerce brands discover, prioritize, publish, and measure the product knowledge that has the greatest impact on customer confidence and business growth. Unlike traditional AI content or FAQ tools, Answerbase uses Product Knowledge Intelligence™ to analyze customer questions, product reviews, competitor coverage, product information, Customer Demand, Information Gain, and Business Value to identify the highest-value content opportunities across your catalog. With Answerbase, you can: • Discover the product knowledge customers actually need before purchasing • Prioritize opportunities using Customer Demand and Information Gain • Generate AI-powered FAQs, buying guides, product comparisons, and product content • Increase product page conversions by answering high-impact customer questions • Grow organic traffic with content aligned to real customer search intent • Improve AI visibility across modern search experiences • Reduce customer support inquiries by proactively answering common product questions • Scale optimization across hundreds or thousands of products • Measure content opportunities using Business Value, Competitor Coverage, and Merchant Coverage Whether you're optimizing a growing catalog or managing enterprise-scale ecommerce, Answerbase transforms product knowledge into measurable business growth by helping you publish the information customers need before they buy. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 11 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Lumin Creative - **Location**: Barcelona, Spain - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 149.00 - **Pricing model**: Per Feature - **Pricing Details**: Answerbase offers flexible plans designed to grow with your ecommerce business. The Starter plan helps merchants generate and optimize product knowledge that improves customer confidence, conversions, and organic traffic. Business and Advanced plans unlock Product Knowledge Intelligence™, enabling merchants to discover, prioritize, publish, and measure the highest-value product knowledge opportunities using Customer Demand, Information Gain, Competitor Coverage, and Business Value. Choose the plan that best fits your catalog size, optimization needs, and business goals, with the flexibility to upgrade as your business grows. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, French, German, Spanish - **Available Countries**: Australia, Canada, China, India, Spain, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Application Management - CRM - Catalog Management - Categorisation/Grouping - Collaboration Tools - Communication Management - Configurable Workflow - Content Creation - Content Management - Content Publishing Options - Customer Database - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Decision Support Systems ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software) - [Community Software](https://www.getapp.com.au/directory/585/online-community/software) - [Content Marketing Software](https://www.getapp.com.au/directory/607/content-marketing/software) ## Alternatives 1. 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[UseResponse](https://www.getapp.com.au/software/101983/useresponse) — 4.6/5 (36 reviews) ## Reviews ### "Very good Support and easy to use" — 4.0/5 > **Nicolas** | *18 July 2016* > > **Pros**: - Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system) > > **Cons**: I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs > > We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q\&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution ----- ### "Awesome customer service\! Thank you\!" — 4.0/5 > **Christiaan** | *23 November 2019* | Sports | Recommendation rating: 10.0/10 > > **Pros**: 1. Easy and quick to implement and integrate with our existing platforms. The API and Zapier integrations were perfect for us. 2. Users were able to get up and going on the system with little to no training, from a front end and back end perspective. 3. Value for money. This is a product that competes with the biggest and best of them, yet a very competitive price point. > > **Cons**: 1. Admin User Interface is a little dated. However, I understand a new UI is being developed in line with how most platfroms are evolving. 2. Consistency across the content types. Again, one of these issues for us was addressed in a very quick time frame and a fully working implementation of a feature was added. 3. More a nice to have, but having an onboarding checklist to get the platform up and running would be helpful. > > From the first demo to the implementation of our instance, the AnswerBase team were super helpful and responsive. Whilst we tested most of the features during our evaluation phase, we did miss a couple of feature details and found that certain functionality wasn't working in line with our expectations. To our delight, the team responded with fix options which were tested and implemented, providing us with an even better solution than expected for our members. AND, they delivered it early\! It is so refreshing to work with customer-focused professionals who really understand the importance of under-promising and over-delivering\! Great working with the AnswerBase team and I would certainly recommend this platform. ----- ### "Amazing product, strong feature set, great support, affordable" — 5.0/5 > **Joseph** | *19 October 2017* | Recommendation rating: 10.0/10 > > **Pros**: I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application. > > **Cons**: There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization. > > Solves major needs in an efficient and cost effective manner. ----- ### "Excellent Support" — 5.0/5 > **Verified Reviewer** | *16 August 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: We looked at a few options- this one was robust and fairly priced for Q\&A add-ons. Also gave us the ability to white-label it. > > **Cons**: Can be complicated setup initially- but once set up- runs like a charm. > > Q\&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget. ----- ### "Great Support, flexible product" — 5.0/5 > **Julie** | *12 July 2016* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Able to customize to meet our needs. > > I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/10135/answerbase?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/10135/answerbase) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data