HubSpot Sales

HubSpot Sales

Freemium email productivity & tracking for sales teams

4.5/5 (2348 reviews)

HubSpot Sales Overview

What is HubSpot Sales?

HubSpot Sales is an email tracking app that sends real-time notifications every time someone clicks on or opens your emails, or downloads associated attachments. The software shows when they viewed the email, how many times they viewed it, where they were when they opened it and from what device. HubSpot Sales also includes recipient profiles directly within your inbox. These profiles show contacts' professional history, their address, mutual contacts, and email history, providing useful context for users. With the ability to schedule future emails, HubSpot Sales helps to ensure you don't forget to send emails or that your emails go out at a specific date and time. You can make calls from within your browser with HubSpot Sales, as well as log or record calls directly to your CRM in just one click. HubSpot Sales integrates with HubSpot CRM, HubSpot Marketing, Salesforce, Gmail, G Suite, Microsoft Outlook, and Microsoft Office 365.

HubSpot Sales Overview

Pricing

Starting from
USD 50.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

HubSpot Sales: FREE - $0/month - for the individual sales rep.

HubSpot Sales Starter: $50/user/month - for sales teams.

HubSpot Sales Professional: $400/month - for advanced sales teams. 5 users included, additional users $80/user/month.


HubSpot Sales Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, Japan, Latin America, Mexico, United Kingdom
Supported Languages
English, French, German, Japanese, Portuguese, Spanish

Screenshots

HubSpot Sales screenshot: Manage your deal pipeline in HubSpot Sales
HubSpot Sales screenshot: Manage your deal pipeline in HubSpot Sales HubSpot Sales screenshot: Use personalization tokens and contact & company details from HubSpot CRM or Salesforce to tailor the emails in your sequence HubSpot Sales screenshot: Automate follow-ups and send a series of timed, tailored emails to prospects HubSpot Sales screenshot: Use email tracking data to identify which sequences are working best, then share these with team members to scale efficiency HubSpot Sales screenshot: View prospect contact information, social media profiles, company information and more, right alongside emails HubSpot Sales screenshot: View prospects' recent interactions with your emails HubSpot Sales screenshot: Access contact and company records in HubSpot CRM or Salesforce right from inbox profiles HubSpot Sales screenshot: Let prospects automatically book meetings on your calendar with HubSpot Sales' Meetings feature, which syncs with Google or Office 365 calendars HubSpot Sales screenshot: Use notifications to follow up as soon as a lead opens an email, downloads an attachment, and more HubSpot Sales screenshot: Schedule automated, tailored follow-up emails

HubSpot Sales Reviews

HubSpot Sales Reviews

Overall rating
4.5
/
5 2348 reviews
Excellent
1405

Very good
766

Average
141

Poor
23

Terrible
13

Value for Money
4.4
Features
4.3
Ease of Use
4.4
Customer Support
4.5
92% recommended this app
Yann I.

The CRM tool for businesses of all kinds (and sizes)!

I've been hugely impressed and satisfied by what HubSpot CRM brings to the table — and I think that, in terms of features and how I use the tool, I've barely been scratching the surface.

In my opinion, having a CRM tool is key for businesses of all kinds and sizes — from the one-person, solopreneur type, to the bigger company.

The fact that HubSpot CRM comes with a smartphone app too makes it super-easy for you to keep track and take care of business even when you're on the move, and to make sure you and your team are on the same wavelength.

I've used a couple of different CRM tools in the past and have to admit that now that I've been using HubSpot CRM, I don't see myself changing nor even just looking for another CRM solution anytime soon.


Missy S.

Free CRM or full stack implementation - excellent value!

I recommend to anyone who makes the investment: spend a week to LEARN the product using the HubSpot certifications (video tutorials, etc. - use the resources to know WHAT you now have in your toolbox!). Then, PLAN and SCOPE your on-boarding project together, as a team. Don't try to do everything at once, or even in concert over various departments. What one area of your business needs WILL affect the others.


Ian P.

Best CRM Hands Down

HubSpot CRM is the absolute best sales tool on the market....and it's not particularly close. I've, unfortunately, worked for companies that use other, clunky CRMs, making it so much harder to do my job. Whether it's reporting, pipeline management, or simply contacting a client or prospect, HubSpot gives you all the tools, and then some, to crush your sales goals.


Travis S.

User Friendly, Easy to use for Sales Growth

We are becoming far more effective as a sales team with activity and internal organization. We have a system that tells us who to contact, when, and in regard to what. HubSpot CRM is the most important piece of software that our company has and we couldn't go one day without it.


Marygrace R.

Great customer service and worth the value


Yann I.
Industry: Online Media
Company size: Self Employed

The CRM tool for businesses of all kinds (and sizes)!

Used Daily for 1-5 months
Reviewed on 26/10/2019
Review Source: Capterra

I've been hugely impressed and satisfied by what HubSpot CRM brings to the table — and I think that, in terms of features and how I use the tool, I've barely been scratching the surface.

In my opinion, having a CRM tool is key for businesses of all kinds and sizes — from the one-person, solopreneur type, to the bigger company.

The fact that HubSpot CRM comes with a smartphone app too makes it super-easy for you to keep track and take care of business even when you're on the move, and to make sure you and your team are on the same wavelength.

I've used a couple of different CRM tools in the past and have to admit that now that I've been using HubSpot CRM, I don't see myself changing nor even just looking for another CRM solution anytime soon.

Pros

Before HubSpot CRM, I had been using a couple of different Customer Relationship Management tools. However, I always found that there was something missing...

Now that I've found and have been using HubSpot CRM, I understand what the "fuss" was all about!

It's kind of crazy to see the wide array of features this tool gives you access to free of charge — while other tools ask you to pay a subscription for a smaller number of features.

Here's what I like about HubSpot CRM:

— overall interface and UX

— unlimited users and 1 million contacts that can be added to the CRM (I used to use a tool which started charging me for 200+ contacts)

— smartphone app to keep track of things and take care of business on the go

— customization power of things like the sales pipeline, deals, and contacts

— task reminders (for me, this is a big one!)

— integration with a bunch of apps and tools like Slack, WordPress, Google Calendar, Zoom, MailChimp and Stripe

All for F-R-E-E!

Cons

While HubSpot CRM does have an impressive selection of features, they can come across as a little overwhelming at first.

Because of this, it may take you a moment before you're able to navigate the "ecosystem" in a smooth way...but once you do, I'm not sure there will be any turning back!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Missy S.
Industry: Computer Software
Company size: 51-200 Employees

Free CRM or full stack implementation - excellent value!

Used Daily for 6-12 months
Reviewed on 02/10/2019
Review Source: Capterra

I recommend to anyone who makes the investment: spend a week to LEARN the product using the HubSpot certifications (video tutorials, etc. - use the resources to know WHAT you now have in your toolbox!). Then, PLAN and SCOPE your on-boarding project together, as a team. Don't try to do everything at once, or even in concert over various departments. What one area of your business needs WILL affect the others.

Pros

Intuitive, easy to use, great support, fantastic on-boarding staff, excellent knowledge base. Large marketplace of ancillary providers, but if you have any level of reading comprehension, you can follow KB and/or support instructions provided and do-it-yourself.

Cons

A few missing features, but HubSpot has a robust community for those kinds of requests. Honestly, I love the software so much that I cannot even think of anything very serious as a con. Example: cannot personalize the URL for quotes in the Sales Module. Service Module is fairly new and could use some maturation of features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ian P.
Industry: Security & Investigations
Company size: 13-50 Employees

Best CRM Hands Down

Used Daily for 2+ years
Reviewed on 02/10/2019
Review Source: Capterra

HubSpot CRM is the absolute best sales tool on the market....and it's not particularly close. I've, unfortunately, worked for companies that use other, clunky CRMs, making it so much harder to do my job. Whether it's reporting, pipeline management, or simply contacting a client or prospect, HubSpot gives you all the tools, and then some, to crush your sales goals.

Pros

The ease of use is fantastic, making for a simple, hit-the-ground-running kind of user experience. I also really enjoy the use of reporting dashboards and report builder. This helps me evaluate deal activity on a detailed, property based level that helps improve our sales abilities.

Cons

No cons really. In my 3.5 years of using HubSpot, I've yet to hit a speed bump or find something that impedes my ability to manage and sell.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Travis S.
Industry: Consumer Goods
Company size: 13-50 Employees

User Friendly, Easy to use for Sales Growth

Used Daily for 1+ year
Reviewed on 02/10/2019
Review Source: Capterra

We are becoming far more effective as a sales team with activity and internal organization. We have a system that tells us who to contact, when, and in regard to what. HubSpot CRM is the most important piece of software that our company has and we couldn't go one day without it.

Pros

Easy for all users to understand and use, but can be customized if needed. The contact timeline and deal filters are my favorite features of the CRM.

Cons

There are no downfalls of HubSpot CRM. It is so easy to use, and can be used as out of box or customized to your needs. It's truly a great solution and one of the best CRM's in the world.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Marygrace R.
Industry: Research
Company size: 51-200 Employees

Great customer service and worth the value

Used Daily for 2+ years
Reviewed on 02/10/2019
Review Source: Capterra

Pros

Amazing customer service support. The success managers are extremely knowledgeable and answer emails quickly. They have made a huge difference.

The interface is very user-friendly so my not so tech-savvy salespeople can still use the software.

I like that new features are constantly coming out and that Hub gives beta options for users to test them out.

The reporting functionality is cool although I do prefer excel mostly.

It's nice that our marketing team can operate on the same platform (I am sales).

Cons

I wish there was more customization. Not every company sells the same way so it would be great to be able to customize the deal section to match how we code/itemize our deals. We can do it to an extent but it causes a lot of user error. I also know that its open-source API but that's not helpful if you don't have an engineer.

Because companies are based on domain, there are a lot of duplicate companies and, having a large database, it's a pain (nearly impossible) to manage. Also, the HubSpots Insights database is really bad. The information isn't accurate so we need to do data enrichment on our own.

Same complaint with contacts. Lot of duplicates.

There's no AI so, right now that's okay but I can see it being a problem as we grow.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8.6/10
Based on 2,348 user ratings
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HubSpot Sales Pricing

HubSpot Sales Pricing

Starting from
USD 50.00/month
Free Trial
Free
Subscription
Value for money

HubSpot Sales: FREE - $0/month - for the individual sales rep.

HubSpot Sales Starter: $50/user/month - for sales teams.

HubSpot Sales Professional: $400/month - for advanced sales teams. 5 users included, additional users $80/user/month.

HubSpot Sales: FREE - $0/month - for the individual sales rep.

HubSpot Sales Starter: $50/user/month - for sales teams.

HubSpot Sales Professional: $400/month - for advanced sales teams. 5 users included, additional users $80/user/month.

Value for Money
4.4/5
Based on 2,348 user ratings
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HubSpot Sales Features

HubSpot Sales Features

Activity Dashboard
Automatic Notifications
CRM Integration
Call Recording
Chat
Instant Messaging
Reporting & Statistics
Third Party Integration
API
Call Monitoring
Call Reporting
Call Routing
Call Transfer
Caller ID
Conferencing
Monitoring
Real Time Analytics
Real Time Reporting
Video Conferencing
Voice Mail
Features
4.3/5
Based on 2,348 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for HubSpot Sales

Additional information for HubSpot Sales

Key features of HubSpot Sales

  • Activity streams
  • Automatic activity logging
  • Automatic notifications
  • CRM integration
  • Call recording
  • Calling
  • Contact histories
  • Contact management
  • Custom email notifications
  • Custom prospect views
  • Customizable reports
  • Customizable templates
  • Dashboards
  • Document management
  • Document planning & optimization
  • Email open & click tracking
  • Email scheduling
  • Email sequence performance analysis
  • Email sequences
  • Email templates
  • Follow-up prioritizing
  • Follow-up scheduling
  • Gmail integration
  • In-email profiles
  • Lead nurturing
  • Live chat
  • Microsoft Office integration
  • Microsoft Outlook integration
  • Multiple deal pipelines
  • Personalized follow-up emails & reminders
  • Pipeline management
  • Pipeline tracking
  • Predictive lead scoring
  • Prospect filtering
  • Prospect website visit tracking
  • Prospecting tools
  • Real-time notifications
  • Sales automation
  • Task automation workflows
  • Task management
  • Tracking features

Benefits

  • Email profiles: Get useful context about contacts - including their company and contact information, social media profiles, CRM records, etc. - directly inside your inbox.

  • Email tracking: Get real-time notifications whenever your emails are clicked on, opened, or have attachments downloaded. See when, how many times, where and from what device.

  • Email scheduling: Schedule follow-up emails to be sent in the future and set up reminders to send emails.

  • Email sequences: Automate prospecting by scheduling a sequence of tailored follow-up emails.

  • Calling: Make calls from inside your browser with HubSpot Sales' VoIP functionality, before automatically logging calls to your CRM.

  • Integration: Integrate with Microsoft Outlook, Microsoft Office 365, Gmail, G Suite, as well as with HubSpot's products - HubSpot Marketing and HubSpot CRM.

  • HubSpot Sales FAQs

    HubSpot Sales FAQs

    Below are some frequently asked questions for HubSpot Sales.

    Q. What type of pricing plans does HubSpot Sales offer?

    HubSpot Sales offers the following pricing plans:

    Starting from: USD 50.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    HubSpot Sales: FREE - $0/month - for the individual sales rep. HubSpot Sales Starter: $50/user/month - for sales teams. HubSpot Sales Professional: $400/month - for advanced sales teams. 5 users included, additional users $80/user/month.

    Q. What are the main features of HubSpot Sales?

    HubSpot Sales offers the following features:

    • Activity streams
    • Automatic activity logging
    • Automatic notifications
    • CRM integration
    • Call recording
    • Calling
    • Contact histories
    • Contact management
    • Custom email notifications
    • Custom prospect views
    • Customizable reports
    • Customizable templates
    • Dashboards
    • Document management
    • Document planning & optimization
    • Email open & click tracking
    • Email scheduling
    • Email sequence performance analysis
    • Email sequences
    • Email templates
    • Follow-up prioritizing
    • Follow-up scheduling
    • Gmail integration
    • In-email profiles
    • Lead nurturing
    • Live chat
    • Microsoft Office integration
    • Microsoft Outlook integration
    • Multiple deal pipelines
    • Personalized follow-up emails & reminders
    • Pipeline management
    • Pipeline tracking
    • Predictive lead scoring
    • Prospect filtering
    • Prospect website visit tracking
    • Prospecting tools
    • Real-time notifications
    • Sales automation
    • Task automation workflows
    • Task management
    • Tracking features

    Q. Who are the typical users of HubSpot Sales?

    HubSpot Sales has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does HubSpot Sales support?

    HubSpot Sales supports the following languages:

    English, French, German, Japanese, Portuguese, Spanish

    Q. What type of pricing plans does HubSpot Sales offer?

    HubSpot Sales has the following pricing plans:

    Free, Subscription

    Q. Does HubSpot Sales support mobile devices?

    HubSpot Sales supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does HubSpot Sales integrate with?

    HubSpot Sales integrates with the following applications:

    APIANT, Aircall, Alooma, Azavista, HubSpot Marketing, Kixie, Privy, Sigstr, atEvent, eFileCabinet

    Q. What level of support does HubSpot Sales offer?

    HubSpot Sales offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials