About Copper

Copper is the easy-to-use CRM that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with Google Workspace (formerly G Suite) and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships. Copper serves more than 10,000 businesses in over 110 countries.

Pricing starting from:

USD 25.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Copper

• Get everything done from your inbox. Stop switching tabs all the time thanks to Copper's Google Workspace integration (Gmail, Google Calendar, Docs, etc.).

• Track your deals. Know everything about every deal at all times—emails, phone calls, tasks get automatically recorded in each contact's profile.

• Focus your time. Never forget to do something again with Copper's convenient follow-up reminders.

• Send more emails in less time. Use email templates & bulk email and you won't have to write emails from scratch again.

• Multi-task while staying organized. Multiple pipelines to let you manage different product lines/services that have unique sales stages.

• Predict your revenue. Keep an eye on how you're doing and know if you'll make enough money with the reporting options.

• Set it up in minutes. You don't need to hire an IT consultant to get started with Copper.

• Work from anywhere. There's both an Android and iOS app.

• Get more out of your tools. Copper integrates with hundreds of other popular apps & platforms.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, Netherlands, United States

Supported Languages

English

Pricing starting from:

USD 25.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Copper: 99

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Cataloguing/Categorisation
  • Channel Management
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Customer Database
  • Customer Support
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • FAQ
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Goal Management
  • Goal Setting / Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Presentation Tools
  • Project Management
  • Project Planning
  • Projections
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Territory Management
  • Third Party Integrations
  • Web-based Deployment
  • Workflow Management

Alternatives

Salesforce Sales Cloud

4.4
#1 Alternative to Copper
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

HubSpot CRM

4.5
#2 Alternative to Copper
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

Pipedrive

4.5
#3 Alternative to Copper
Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions...

Zoho CRM

4.2
#4 Alternative to Copper
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Reviews

Overall rating

4.4 /5
(482)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.5/5
Customer Support
4.3/5

Already have Copper?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 482
Scott G. Scott G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The CRM for sales team on Gsuite

Reviewed on 01/07/2020

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use,...

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.

Pros

Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click.
The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail.
Im really starting loving the workflow automations and cool calculated fields I can make now.

Cons

I'd like to see a better native integration with an email automation software

Alternatives Considered

Salesforce Sales Cloud, Pipedrive and HubSpot CRM

Reasons for Choosing Copper

I kept losing track of my conversations and follow up actions.

Switched From

Google Sheets

Reasons for Switching to Copper

Salesforce clunky, very expensive and the team hated it. As a small business we didn't use 30% of it. Pipedrive was ok, but very simple and seemed to suit a very small team. It lacked multiple pipelines and didnt have the integration to Gsuite that Copper provided. Hubspot free was very simple and the full paid version of hubspot was super expensive. I didn't need the marketing features at all. Copper also had a better user experience and gsuite integration.
Phil S. Phil S.
Overall rating
  • Industry: Food Production
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sales for Organic Maple Syrup

Reviewed on 11/08/2021

Great tool for the price and for a team.

Great tool for the price and for a team.

Pros

A very essential tool, pretty easy to use for Sales CRM.

Cons

Lots of features are not needed for the basic sale of a grocery product.
Would like to link a People of a Company to be the Companies Primary Contact. so there is only one entry for that in the Company.
Wish saved files could be viewed and not just downloaded.

Alternatives Considered

Insightly and HubSpot Marketing Hub

Reasons for Choosing Copper

Copper (Prosperworks) is much better.

Switched From

Results CRM

Reasons for Switching to Copper

Better team integration. Better Gmail intergration.
Greg H. Greg H.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Too Glitchy and Poor Support.

Reviewed on 08/02/2018

Let me be clear, this product has great potential, and is almost good enough. But after multiple...

Let me be clear, this product has great potential, and is almost good enough. But after multiple bad experiences with support, and an apparently stagnated development calendar, and very serious glitches, I suggest people stay away for a few years till this software can grow up a little.

Pros

What I like is the idea. This should be a great software. But the key features it lacks and the DISMAL support team make it not worth the money.

Cons

1. Support is terrible. They use zendesk for their support and the people reading the support tickets seem to struggle with helping. Here are a few examples:

a: We changed our domain name. All we needed to do was update our usernames to have the new domain on them. THEY COULD NOT DO THIS. I had to request this change - literally just updating our email addresses - 3 TIMES before somebody finally said it could be done. The first two people just said that it was impossible. The third person said it was do-able but it required adding additional users, and deleting old users, which unassigned all the work.

Is it that hard to update a database?

b. When one user made changes to the opportunity stages, we lost several opportunities even though the software claimed that opportunities would just be moved to adjacent stages. What's the point of sales software that loses track of opportunities?? When I reached out to support they said: "Unfortunately, there is no way for us to recover any deleted records in your account if this is already been accidentally or intentionally deleted by someone. [in other words, this is all your fault, not ours] We recommend exporting your opportunities/records weekly so you have a fresh back up when you need." Again, what's the point of using your software if we are supposed to keep the data on our side and normal use of your software causes it to break? Dumb. Dumb. Dumb.

2. Reporting is totally sales focused and doesn't help at all with regular task and project management. There is no way to see which team members are doing their work, or to generate reports on average time spent on tasks. Some valuable KPI data is not available in the sales related reports, either. Like how about we get a report to show the average time to close a lead? There is so much valuable data that we simply can't access.

3. Messy messy messy. The screen is just jammed packed with data, much of it useless, and it's difficult to find the data you want. Accordions inside of tabs inside of pop-ups? Really? Is that the best way to access the tasks associated with a client? It shouldn't take 3-4 clicks to get to a teeny tiny truncated accordion window of information. We should be able to see and sort through data related to a client within the main window. Bad design.

Verified Reviewer
Overall rating
  • Industry: Building Materials
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

I really like Copper

Reviewed on 12/08/2021

For us it all hinges on Opportunity tracking - which we modified into a "start-to-finish/inquiry-to-...

For us it all hinges on Opportunity tracking - which we modified into a "start-to-finish/inquiry-to-money-collected" tracker. We don't use the project management or task management.

Pros

The Google integration and drag and drop pipelines/stages are what sold me. It didn't take long to learn and start modifying it for our activity/information needs. The mobile version is more than adequate and the whole UI is well done.

Like all good software, I'm sure there are features and shortcuts we don't use enough, but basically, it is more than suited for what we use it for; Customer information and job process tracking.

Cons

These cost more money - via upgrade; Mailchimp integration, adding many custom fields, and better than limited reporting. We run the Basic version.

Alternatives Considered

Zoho CRM, Insightly and HubSpot CRM

Reasons for Switching to Copper

It was the best UI, Google integrated, flexible one of what we looked at.
Richard H. Richard H.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Copper CRM is Way Better than other CRM software I've tried -- and I've tried many.

Reviewed on 11/08/2021

With me now using Copper CRM, I've found that I can make about 20% more connections during a day...

With me now using Copper CRM, I've found that I can make about 20% more connections during a day because the software is so logically laid out and easy to use. It keeps all the information I need right where it would logically be located. So Copper has saved me time and made me more productive -- and it surprised me.

Pros

Copper is well designed, and very easy to use. It is logical and well laid out. I've tested 7 other products before Copper and they all were too cumbersome and hard to run.

Cons

I don't like having to retype the same address information into the program for a "Person" who I am Adding to a Company that already has that address information in it. There should be a pop-up that asks "Use same address as "Company Name?"

Showing 5 reviews of 482 Read all reviews

Copper FAQs

Below are some frequently asked questions for Copper.

Copper offers the following pricing plans:

  • Starting from: USD 25.00/month View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Available

14-day free trial, no credit card required. Basic: $25 per user per month (billed annually) or $29/user/month billed monthly. Maximum of 3 seats. Professional: $59 per user per month (billed annually) Business: $119 per user per month (billed annually)

Copper has the following typical customers:

2-10, 11-50, 51-200, 201-500

Copper supports the following languages:

English

Copper supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Copper integrates with the following applications:

AWeber, Asana, Constant Contact, DocuSign, Dropbox Business, Facebook for Business, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Google Forms, Google Voice, Google Workspace, Grow, HubSpot Marketing Hub, Intercom, Keap, Magento Commerce, Mailchimp, MailerLite, Operations Hub, Outreach, PandaDoc, PersistIQ, Proposify, Quickbooks Online, Reply, SendPulse, Slack, Smartsheet, TimeHero, Tray.io, Trello, Twitter, Typeform, WebMerge, Wufoo, Xero, Zapier, Zendesk

Copper offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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