---
description: Learn more about Dezide. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dezide Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [Dezide](/software/101063/dezide)

# Dezide

Canonical: https://www.getapp.com.au/software/101063/dezide

> A technical interactive troubleshooting guide platform that transforms how companies reduce troubleshooting time, fixes issues on the first visit, transfers skills and reduce training time of new employees.
> 
> Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Dezide

Capture expert know-how in Dynamic Interactive Troubleshooting Guides using causes, probabilities, actions, questions, cost and time. Build hierarchies of guides to tackle even the most complex problems.

Build and maintain a taxonomy for classifying, categorizing and organizing items in the knowledge base to make sure technicians in the field can easily find the right knowledge at the right time.

Publish guides once and the platform automatically makes the guide available online, offline and for API integrations. Dezide puts the power of your problem resolution experts in the palm of your technicians anywhere in the world. 

Learn from operational experience using the Guide Optimizer. Collective experience of all users is analyzed and guides are automatically updated using machine learning.

Feedback provided at any time during troubleshooting enables users to comment on the content or request missing troubleshooting steps. This makes sure, that the knowledge base is continuously updated and improved.

Turn the combination of our software platform and your expert troubleshooting knowledge into a product that you can sell to your dealers and customers to make a profit.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 5 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Dezide
- **Founded**: 2001

## Commercial Context

- **Starting Price**: EUR 49.00
- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Dezide for a custom quote
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile)
- **Available Countries**: Denmark

## Features

- API
- Alerts/Escalation
- Catalog Management
- Collaboration Tools
- Commenting/Notes
- Content Management
- Decision Support Systems
- Full Text Search
- Knowledge Base Management
- Search
- Self Service Portal

## Integrations (1 total)

- Salesforce Service Cloud

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)

## Related Categories

- [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)
- [IT Ticketing Systems Software](https://www.getapp.com.au/directory/3479/it-ticketing-systems/software)

## Alternatives

1. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews)
4. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (763 reviews)
5. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (511 reviews)

## Reviews

### "email marketing made easy now" — 5.0/5

> **Verified Reviewer** | *18 May 2019* | Public Policy | Recommendation rating: 9.0/10
> 
> **Pros**: many unique Product you can see on Ads with Google Search. similarly your product automate advertising in ads and you can boost your sales and advertise your items
> 
> **Cons**: i am using this software but until i have nothing any problems

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### "Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams" — 5.0/5

> **Christian** | *18 August 2017* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions. 

Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users.

It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags.

Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support.
> 
> **Cons**: While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value.
> 
> We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working.

-----

### "Very difficult to use - also very limited in when it cal do" — 3.0/5

> **Tine** | *17 January 2016*
> 
> We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long.

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### "Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality" — 4.0/5

> **Pieter** | *23 August 2017* | Machinery | Recommendation rating: 9.0/10
> 
> **Pros**: Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool.
The possibility to link the application to other tools (data transfer \& API-calls) can be very powerful.
> 
> **Cons**: The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious.
> 
> Structured knowledge base
Better distribution of known procedures/information
Better customer experience: fixing problems in one time (first time fix)

-----

### "Liebherr Mining using Dezide Advisor tool" — 4.0/5

> **Viret** | *27 January 2015*
> 
> The Dezide Advisor system helped us to : 

- Standardize the troubleshooting processes
- Create a knowledge center based on our field service engineers feedbacks 
- Propose dynamic guides available worldwide and reachable on several hardwares

Thanks to Dezide Customer service we are also able to customize the product to our needs.

## Links

- [View on GetApp](https://www.getapp.com.au/software/101063/dezide)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/dezide/> |
| en-AE | <https://www.getapp.ae/software/101063/dezide> |
| en-AU | <https://www.getapp.com.au/software/101063/dezide> |
| en-CA | <https://www.getapp.ca/software/101063/dezide> |
| en-GB | <https://www.getapp.co.uk/software/101063/dezide> |
| en-IE | <https://www.getapp.ie/software/101063/dezide> |
| en-NZ | <https://www.getapp.co.nz/software/101063/dezide> |
| en-SG | <https://www.getapp.sg/software/101063/dezide> |
| en-ZA | <https://www.getapp.za.com/software/101063/dezide> |
| es | <https://www.getapp.es/software/101063/dezide> |
| es-CL | <https://www.getapp.cl/software/101063/dezide> |
| es-CO | <https://www.getapp.com.co/software/101063/dezide> |
| es-MX | <https://www.getapp.com.mx/software/101063/dezide> |

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