About Talkdesk
Talkdesk is the world's leading browser-based contact center solution that helps businesses around the world build stronger customer relationships. Trusted by Box, Shopify and thousands of other leading customer-centric companies, Talkdesk empowers agents with a 360-degree view of a customer.
The Talkdesk solution allow companies to:
- Have more personalized conversations with customers and prospects
- Improve team productivity and efficiency
- Make data-driven decisions to improve business KPIs
Talkdesk offers seamless integrations with business tools such as Salesforce, Zendesk, Slack, Desk.com and 20+ other leading applications. With hundreds of customizable features including automated workflows, live reporting and skills-based routing, Talkdesk is the ideal contact center solution for businesses of all sizes.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Talkdesk
Key benefits of Talkdesk
Boost agent efficiency - Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information.
Make data-driven decisions - Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.
Deploy with lightning speed - Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.
Business size
Deployment
- Cloud-based
- On-premises
Markets
Australia, Brazil, Canada, Germany, Spain, France, United Kingdom, Ireland, India, Italy, Mexico, Netherlands, New Zealand, United States and 9 others
Supported Languages
English, French, German, Italian, Portuguese, Russian, Spanish and 2 others
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Talkdesk
Images
Features
Total features of Talkdesk: 109
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Reviews
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- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TalkDesk is above the rest! - Cortney K
Reviewed on 18/11/2019
TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk...
TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.
Pros
The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!
Cons
Sometimes the audio is best when connected via ethernet cable.
- Industry: Education Management
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Talkdesk: The perfect tool for your support team!
Reviewed on 10/09/2020
It has been an awesome experience using Talkdesk. This software has allowed us to grow and has...
It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.
Pros
This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.
Cons
The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual.
However, most of the data you want can be found in these reports.
Alternatives Considered
8x8 X SeriesReasons for Choosing Talkdesk
We needed more features at the right priceSwitched From
8x8 X SeriesReasons for Switching to Talkdesk
Talkdesk had all the needed features (IVR, Recording, Monitoring call, real time report) and was the right price.- Industry: Consumer Services
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Compelling Platform
Reviewed on 08/06/2022
Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no...
Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no issues during playback. Administrator features are well designed. The only issue I have kind of frequently is searching for calls but I got used to it, so overall I'm pretty satisfied with Talkdesk.
Pros
From user perspective, it's simple yet effective tool. Quality is great and all the calls are stored. Recording's never have any issues and the call quality is pretty good. From an administrator perspective, creating dashboards is a great feature to get an overall view. Coaching is also an amazing tool, allowing you to guide the agent through difficult cases.
Cons
Lack of search function for the calls is one of the biggest pain points. You need to go through all the chats and find the one you are looking for, Instead of just having a search bar that would allow you to search calls to specific number. Other thing could be the issue with some providers, causing trouble to make calls,
- Industry: Health, Wellness & Fitness
- Company size: 501-1,000 Employees
- Used Weekly for Free Trial
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Good Product - Easy to Use
Reviewed on 08/07/2022
Good product for a good price, needs work but it gets the job done.
Good product for a good price, needs work but it gets the job done.
Pros
- Ease of Use
- Ease of Deployment
- Excellent Support
- Reporting works well
-Customize-able
Cons
- Limited support options
- Limited call flow changes
- Industry: Outsourcing/Offshoring
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use
Reviewed on 20/06/2022
My overall experience with helpdesk was ok we had some challenges. I think you guys should look...
My overall experience with helpdesk was ok we had some challenges. I think you guys should look into making an update with the logging feature.
Pros
I love how it provides a detailed breakdown of an agent performance at a given time.
Cons
I really think you guys should include a time stamp so it's easier to log, track and review interactions.
Talkdesk FAQs
Below are some frequently asked questions for Talkdesk.Q. What type of pricing plans does Talkdesk offer?
Talkdesk offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
More information on pricing tiers can found at www.talkdesk.com/pricing
Q. Who are the typical users of Talkdesk?
Talkdesk has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Talkdesk support?
Talkdesk supports the following languages:
English, French, German, Italian, Portuguese, Russian, Spanish
Q. Does Talkdesk support mobile devices?
Talkdesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Talkdesk integrate with?
Talkdesk integrates with the following applications:
Acquire, Airkit, Avochato, BigCommerce, Brand Embassy, Contactually, CrankWheel, Dasceq, Desk.com, Freshdesk, Google Contacts, Groove, Help Scout, Highrise, Hoopla, Intercom, Keap, Knowmax, Kustomer, LiveChat, Nimble, Observe.AI, Olark, OnePageCRM, Pipedrive, Playvox, ProcedureFlow, Replicant, Salesforce Sales Cloud, Salesforce Service Cloud, Scorebuddy, Shopify, Slack, Slybroadcast, SmartAction Omni-bot, SnapEngage, Snapsolv, Tap My Back, Teneo, Tethr, Textline, UserVoice, Userlike, Zappix Visual IVR Solutions, Zendesk, Zingtree, Zoho CRM, eyeson
Q. What level of support does Talkdesk offer?
Talkdesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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