--- description: Learn more about Jitbit Helpdesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Jitbit Helpdesk Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Jitbit Helpdesk](/software/100637/jitbit-help-desk) # Jitbit Helpdesk Canonical: https://www.getapp.com.au/software/100637/jitbit-help-desk Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/100637/jitbit-help-desk?page=2) > JitBit provides helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises. The app allows you to manage and track all incoming support request emails and their associated tickets, automating tasks and organizing tickets into categories. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Jitbit Helpdesk Support Widget: Place a few lines of JavaScript on your website to integrate a support form on your webpages. Customization: Change the colors of your helpdesk ticketing system to match your brand, and add your own logo. Email Management: Converts emails to tickets automatically and checks your mailbox for new requests. Ticket Management: Categorize incoming tickets, add tags and route tickets to the right person. Ticket Overview: Use the ticket grid to see an overview of all ongoing customer requests and all related information, files and attachments. The grid can be narrowed down using filters. Reports: Measure your team's performance and monitor how your customer support levels change over time. Automated Rules: Set actions to be automatically triggered when tickets are associated with certain filters. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 33 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Jitbit - **Founded**: 2005 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Monthly plans: Freelancer: $29 mo Startup: $69 mo Company: $129 mo Enterprise: $199 mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Algeria, Argentina, Australia, Austria, Belgium, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Egypt, Estonia, Faroe Islands, Finland and 54 more ## Features - API - Access Controls/Permissions - Alerts/Escalation - Automated Routing - Customer Database - Customisable Branding - Customizable Fields - Data Import/Export - Email Templates - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Real-Time Chat - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Ticket Management - Workflow Management ## Integrations (12 total) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.com.au/software/9913/zoho-assist) — 4.7/5 (1402 reviews) 2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1781 reviews) 3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (710 reviews) 4. [TeamViewer ONE](https://www.getapp.com.au/software/90948/teamviewer) — 4.6/5 (11626 reviews) 5. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Affordable and easy" — 5.0/5 > **Verified Reviewer** | *26 September 2016* | Recommendation rating: 9.0/10 > > **Pros**: Low price, responsive customer support, very nice UI. > > **Cons**: Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this. > > We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier. ----- ### "Excellent software, after some modifications for the Corporate world" — 5.0/5 > **Rob** | *11 November 2015* > > Pros: Easily modifiable, source code available with correct license. Easy to use for users. Scripting/Automation/SLA tools makes automating jobs easy. Integrated knowledge base capabilities. Cons: No group level permissions Two tiered Problem/Category versus three tier Category/Item/Problem solution. Three security tiers means corporations may need to modify code to handle different situations. Category selector is not filterable, with large numbers of categories, searching and reporting is tedious. Default behavior is logging a call for yourself, you must select to log for another user (designed for users to log their own calls versus calling into a helpdesk). With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this. Overall: If your company has an IT department with Visual Studio developers, using this software versus a solution that costs tens if not hundreds of thousands per year is a no-brainer. You can modify it to your needs quite easily. Unlimited users means the app can grow as you do. Customer service has been great, email the team and we usually hear back within an hour, and funny enough, I've heard from members of their executive office answering questions. Great service, I hope they never change that. ----- ### "It will get the job done" — 4.0/5 > **Michael** | *2 December 2018* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The software is a good ticketing system and and will certainly help you accomplish your task tracking, > > **Cons**: Felt like it was missing features compared to its competitors for the price. ----- ### "Jitbit is a fantastic help desk solution" — 5.0/5 > **Verified Reviewer** | *7 June 2018* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use > > **Cons**: My companies decision for not choosing this software boiled down to price. That being said I personally feel the benefits outweigh the costs as far as efficiency goes. ----- ### "Neat, affordable & easy to use, but no twitter integration" — 4.0/5 > **Peter** | *24 September 2015* > > We've been using this for about 2.5 years, the cloud-hosted version (we were going to buy the on-prem one, but the company suggested we tried the SaaS one and we never looked back). This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations. We kept bobing the company with our requests for this for about a year, and they are promising to deliver this, but still haven't don this yet. That's why the four stars. Other than that - top notch solution. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/100637/jitbit-help-desk?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/100637/jitbit-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data