---
description: Learn more about Akio.CX. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Akio.CX Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Akio.CX](/software/100531/akio)

# Akio.CX

Canonical: https://www.getapp.com.au/software/100531/akio

> Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email \& social media conversations between customers \& customer service teams.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Akio.CX

Native omnichannel cloud platform
All traditional and digital channels in one place: telephone, email, chat and social media.

Simple and user-friendly
A unified customer service platform. Agents have access to a customised application that enables them to provide an omnichannel experience to all customers.

Customer-centric
A unified omnichannel knowledge base is available to your agents at all times, regardless of the channel they are using to communicate with your customers.

Cutting-edge technology
All of our applications can easily be integrated with other business applications through APIs, webhooks, connectors and more.

## About the vendor

- **Company**: Akio
- **Founded**: 1998

## Commercial Context

- **Starting Price**: EUR 40.00
- **Pricing model**: Per Feature
- **Pricing Details**: Contact Akio for detailed pricing information. Price varies depending on the number of channels and the number of users.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Australia, Canada, France, Germany, United Kingdom

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Audience Targeting
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- Boolean Search
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)
- [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
4. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
5. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/100531/akio)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/akio/> |
| en-AE | <https://www.getapp.ae/software/100531/akio> |
| en-AU | <https://www.getapp.com.au/software/100531/akio> |
| en-CA | <https://www.getapp.ca/software/100531/akio> |
| en-GB | <https://www.getapp.co.uk/software/100531/akio> |
| en-IE | <https://www.getapp.ie/software/100531/akio> |
| en-NZ | <https://www.getapp.co.nz/software/100531/akio> |
| en-SG | <https://www.getapp.sg/software/100531/akio> |
| en-ZA | <https://www.getapp.za.com/software/100531/akio> |
| fr | <https://www.getapp.fr/software/100531/akio> |
| fr-BE | <https://fr.getapp.be/software/100531/akio> |
| fr-CA | <https://fr.getapp.ca/software/100531/akio> |
| nl | <https://www.getapp.nl/software/100531/akio> |
| nl-BE | <https://www.getapp.be/software/100531/akio> |

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