About Sprinklr

Sprinklr's social CRM and social governance modules can be used to manage all your social profiles from one single platform. The Social Engagement product by Sprinklr can be used to monitor and respond to the high volume of conversations happening across multiple social media channels. Separate message traffic into queues and set workflows to route conversations to the right teams. Tag messages using custom macros and rules and view conversation threads.

Use Sprinklr's social listening insights to monitor competition, track audience engagement, and measure sentiment, moods, and market trends. Social publishing can be used to create, share and target content. The editorial calendar and organizational compliance and approval rules can be used to ensure consistent content and brand messaging. All your sourced and produced content can be protected using the social asset management module. Share and reuse successful content and identify the best performing content and content producers.

Sprinklr can be used to collaborate on social campaigns, from design to launch. Use reporting metrics from multiple channels to show the effectiveness of your content on ROI. You can also use Sprinklr to build social apps, as well as to monitor social activity from any mobile device, anywhere and anytime.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Sprinklr

- Sprinklr supports Twitter, Facebook, Snapchat, LinkedIn, Google+, YouTube, Instagram, Foursquare, Flickr, Slideshare, Tumblr, WordPress, Zendesk, Livechat, Bazaar Voice, Survey Monkey, Clarabridge, Sina Weibo, Tencent Weibo, Renren, and VK.

- Slice and dice drill-down queries that can be immediately saved and “injected” into conversation or reporting dashboards for subsequent examination.

- Use Sprinklr to track campaigns and conversions, optimize conatent placement and deployment.

- Build a 360 degree profile views of your customers over time and across hundreds of channels by integrating a Social CRM

- Build your own custom social apps and run A/B testing, as well as having access to a selection of ready-to-go apps. Schedule deployment and manage app versioning.

Devices

Business size

S M L

Markets

Andorra, Antigua & Barbuda, Anguilla, Albania, Austria, Australia, Aruba, Åland Islands, Bosnia & Herzegovina, Barbados, Belgium, Bulgaria, Bermuda, Brazil, Bahamas, Belarus, Belize, Canada, Switzerland, China, Costa Rica, Cuba, Cyprus, Czechia, Germany, Denmark, Dominica, Dominican Republic, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Grenada, Guernsey, Gibraltar, Greenland, Guadeloupe, Greece, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Italy, Jersey, Jamaica, Japan, St. Kitts & Nevis, Cayman Islands, St. Lucia, Lithuania, Luxembourg, Latvia, Monaco, St. Martin, Malta, Mexico, Nicaragua, Netherlands, Norway, New Zealand, Panama, Puerto Rico, Portugal, Sweden, Slovakia, Turks & Caicos Islands, Turkey, Ukraine, United States, Vatican City, St. Vincent & Grenadines, British Virgin Islands, US Virgin Islands

Supported Languages

English, French, German, Japanese, Portuguese, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Sprinklr Software - Campaign overview
Sprinklr Software - User permissions
Sprinklr Software - Content delivery workflows
Sprinklr Software - Content compliance approvals
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Sprinklr Software - Campaign overview
Sprinklr Software - User permissions
Sprinklr Software - Content delivery workflows
Sprinklr Software - Content compliance approvals

Features

Total features of Sprinklr: 104

  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Activity/News Feed
  • Advertising Management
  • Advocate Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Augmented Analytics
  • Automated Publishing
  • Automated Responses
  • Behavior Analytics
  • Benchmarking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Channel Management
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Configurable Alerts
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customer Support
  • Data Visualization
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • For Sales / Marketing
  • Forum / Discussion Board
  • Gamification
  • Image Editing
  • Inbox Management
  • Intent Recognition
  • Keyword Filtering
  • Knowledge Base Management
  • Language Detection
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Online Forums
  • Performance Metrics
  • Post Scheduling
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Query Suggestions
  • ROI Tracking
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Sentiment Analysis
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Strategic Planning
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • User Management
  • Version Control
  • Virtual Assistant
  • Workflow Management

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Reviews

Overall rating

4.2 /5
(70)
Value for Money
4.0/5
Features
4.3/5
Ease of Use
3.8/5
Customer Support
4.0/5

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Showing 5 reviews of 70
Ksenia B.
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My experience with Sprinklr

Reviewed on 11/03/2018

We're able to promptly and effectively respond to all social media inquiries across all of the...

We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.

Pros

How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.

Cons

Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sprinklr is game - All in one social media platform

Reviewed on 05/02/2022

It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in...

It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022

Pros

It is fast, accurate & effcient. It understands the current marketing needs

Cons

Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature

Muhammad K.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great product with poor customer support

Reviewed on 20/05/2022

Pros

Sprinklr can fetch real time comments, messages, posts from social media channels into dashboards which help advisors to reply to customer queries and/or concerns. It has extensive reporting and does social listening as well across social media channels where you can fetch posts using particular keywords.

Cons

Sprinklr can do almost everything but there are sometime few misses. It misses to fetch comments or the numbers in the reporting are sometimes different from actual channel analytics. Their support is a major miss. If something needs extensive troubleshooting, the support will always try to brush it under the carpet and push back.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

I don't like it

Reviewed on 22/06/2020

I don't usually have to use the software but there are absolutely zero times that I have used 100%...

I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.

Pros

The only thing I like is that I can see all social media account from the company I work for in the same software.

Cons

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

Verified Reviewer
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 5,001-10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Sprinklr helps with engagement, listening, and reporting (to name a few)

Reviewed on 25/03/2022

Thanks to this platform, it's easier for us to maintain track of our social media communications....

Thanks to this platform, it's easier for us to maintain track of our social media communications. There are other accounts and teams we can keep tabs on thanks to this tool. At the corporate level, this kind of high visibility is beneficial. The messages that work and those that can’t now be identified. Identifying which messages are effective and which are not is beneficial to our research. Using tools that help us analyze how people utilize our channels, we've been able to adjust our messaging strategy to better meet their needs.

Pros

The Editorial Calendar comes in handy when I'm in charge of a large company's Twitter account. Using it, I'm able to plan outposts for the entire month. Because of the rapid pace of life, it's simple to predict how your day, week, or month will unfold. In addition, Sprinklr makes it simple to monitor your data. The cloning and sharing of posts across several platforms are a big plus for me. I've built up a dashboard to keep track of accounts that might be relevant to my industry. I can quickly plan retweets and respond to posts from this dashboard. Many other aspects about them appeal to me: Your images and videos will be organized in a way that will make it easy to find them when you need them. To reach your specific goals, you can create your boards.

Cons

The user interface is a bit disorganized. There could be room for improvement in the menu's organization, in my opinion. This was even though I'd previously used other similar sites. This one was very difficult for me to get used to. It's not as user-friendly as Hootsuite, for example. Having a search function available would be a great convenience for users, in my opinion. The process of discovering new features and tools takes a long time for me.

Showing 5 reviews of 70 Read all reviews

Sprinklr FAQs

Below are some frequently asked questions for Sprinklr.

Sprinklr offers the following pricing plans:

  • Free Trial: Not Available

Contact sales or request a tour for more product pricing information.

Sprinklr has the following typical customers:

201-500, 501-1,000, 1,001-5,000

Sprinklr supports the following languages:

English, French, German, Japanese, Portuguese, Spanish

Sprinklr supports the following devices:

Android (Mobile), iPhone (Mobile)

Sprinklr integrates with the following applications:

Adjust, Adobe Analytics, Adobe Commerce, Adobe Experience Manager, AppsFlyer, BL.INK, Bazaarvoice, Beckon, Bitly, Bronto Marketing Platform, Canary, Chargify, Domo, FormAssembly, Google Analytics 360, Google Data Studio, Haptik, HubSpot Marketing Hub, Jive, Kochava, LinkedIn for Business, Mailchimp, Mailchimp Transactional Email, Marketo Engage, Marketo Sales Connect, MediaValet, Meta for Business, Microsoft Power BI, Microsoft Power BI - BI - JourneyTEAM (Reseller), Oracle Eloqua, Oracle Responsys, PowerReviews, SAP Service Cloud, Salesforce Service Cloud, Shopify, Snapchat, Stripe, Tableau, Trustpilot, Twitter, WordPress, Zendesk

Sprinklr offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

Related categories

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