--- description: Learn more about ProProfs Knowledge Base. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ProProfs Knowledge Base Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [ProProfs Knowledge Base](/software/100156/proprofs-knowledge-base-software) # ProProfs Knowledge Base Canonical: https://www.getapp.com.au/software/100156/proprofs-knowledge-base-software Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/100156/proprofs-knowledge-base-software?page=2) > ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation, manuals, and FAQs for employees and customers. Be it content authoring, customization, or publishing, ProProfs offers a one-stop solution for all your n > > Verdict: Rated **4.7/5** by 28 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ProProfs Knowledge Base Reduce Your Customer Support Tickets Handling a large volume of tickets on trivial matters can leave your agents all drained and frustrated by the end of the day. ProProfs can bring down your ticket volume by up to 80%. The tool is designed to make customers self-sufficient so they can solve common problems on their own and contact your support team only when the issue is too complex to handle. Improve Your Agents’ Productivity \& Performance Digging through scattered files and folders for a piece of information while the customer waits endlessly on the other end is not a very pleasant experience. ProProfs Knowledge Base equips your agents with the right information at the right time. Quick access to information helps them interact confidently with customers and provide accurate solutions while keeping the resolution time to a minimum. Delight Customers with Instant, 24x7 Support Customers seek convenience while interacting with brands. With ProProfs Knowledge Base, you can be at your customers’ aid 24x7. It provides them with a structured and searchable self-help platform that makes problem-solving a matter of just a few clicks. This means no more calls and emails for basic issues\! Promotes a Collaborative, Knowledge-Sharing Culture Knowledge scattered across emails, Google Drive, and Powerpoint Slides can be difficult to access for your employees. With ProProfs, you can build an internal knowledge platform where employees can collaborate on ideas, share knowledge, and access information quickly. Such a centralized system fosters a culture of collaborative learning and development. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 28 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ProProfs - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 79.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 1. Free Plan: Free (1 Author \& up to 25 pages) 2. Business Plan: Monthly Billing $79 per author/month, Monthly Billing $49 per author/month if billed annualy - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Discovery - CRM - Calendar Management - Catalog Management - Change Tracking - Chatbot - Checklists - Collaboration Tools - Commenting/Notes - Communication Management - Compliance Tracking - Configuration Management - Content Library - Content Management - Credential Management ## Integrations (14 total) - Disqus - Freshdesk - Google Analytics 360 - Jira - LiveChat - Lucidchart - Microsoft Azure - Olark - ProProfs Chat - Salesforce Starter - Slack - Tidio - Wufoo - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) - [IT Documentation Software](https://www.getapp.com.au/directory/3860/it-documentation/software) ## Alternatives 1. [Document360](https://www.getapp.com.au/software/120723/document360) — 4.7/5 (290 reviews) 2. [Yonyx](https://www.getapp.com.au/software/91207/agi-self-service) — 4.7/5 (256 reviews) 3. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "Accessible and Secure Knowledge Base" — 5.0/5 > **Uttam Kumar** | *23 August 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. > > **Cons**: I have nothing to dislike but would appreciate even simpler context-sensitive help. > > I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. ----- ### "Very Flexible Knowledgebase Software for Managing Multiple Sites" — 5.0/5 > **Verified Reviewer** | *9 January 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate > > **Cons**: Workflow approvals could use improvement. Tooltips, lightboxes \& pop-ups require involvement from our development team. ----- ### "ProProfs needs to add features to their software to keep up with Thinkific" — 2.0/5 > **Valerie** | *22 August 2021* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. > > **Cons**: I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. > > The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. ----- ### "Ideal for Customer Support Process" — 5.0/5 > **Verified Reviewer** | *11 June 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. > > **Cons**: Frankly, we will have to use the tool for some more time to identify any possible faults in it. > > ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. ----- ### "With Contextual Help, user experience has improved a lot\!" — 5.0/5 > **Deepak** | *26 September 2023* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups. > > **Cons**: While the contextual help is extensive, there might be room for adding more tooltips or pop-ups. > > We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/100156/proprofs-knowledge-base-software?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/100156/proprofs-knowledge-base-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data