ProProfs Knowledge Base

Easily Create online FAQs, user manuals, documentation &more

4.6 /5 (17 reviews) Write a Review!

ProProfs Knowledge Base Overview

What is ProProfs Knowledge Base?

ProProfs Knowledge Base Software is used by businesses of all sizes to build an online knowledge platform in the form of a knowledge base, FAQs, manuals, documentation, guides, online wikis and more. It helps firms reduce customer support tickets, streamline business processes, manage business knowledge effectively, enhance collaboration among employees, and create a knowledge-sharing company culture.

Comprising compelling features and powerful settings, ProProfs knowledge base software promises excellent performance. It offers a wide range of features spanning across content authoring, customization, user management, publishing, content security, and much more.

It integrates seamlessly with powerful tools such as Zendesk, Freshdesk, Salesforce Desk, Wufoo, Slack, and many more. Besides, the integration of ProProfs Knowledge Base software with the G-suite - Google Translate, Google Analytics, and Google Fonts, helps in providing firms a best-in-class experience.

ProProfs Knowledge Base Overview

Cost

Starting from
USD 29.97/month

Pricing options

Free Trial
Free
One Time License
Open Source
Subscription
Value for money

Try Any Plan Free For 15 Days-

1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.

*All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/


ProProfs Knowledge Base Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, India, Japan, Latin America, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai

Screenshots

ProProfs Knowledge Base screenshot: Analyze knowledge base performance report easily: It provide meaningful insights into your article’s performance by giving you an overview of total number of searches, failed searches, poorly rated articles, and much more.
ProProfs Knowledge Base screenshot: Analyze knowledge base performance report easily: It provide meaningful insights into your article’s performance by giving you an overview of total number of searches, failed searches, poorly rated articles, and much more. ProProfs Knowledge Base screenshot: ProProfs knowledge base WYSIWYG editor: You can write, edit as well as upload content and you can also upload existing PDF, word docs, and PPTs right into your document. ProProfs Knowledge Base screenshot: Assign roles and permissions in your knowledge base:  You can allot roles such as administrator, editor, viewer, and contributor to different individuals and groups. ProProfs Knowledge Base screenshot: ProProfs Knowledge Base software supports multiple languages. You can publish your knowledge base articles in many languages according to your targeted audiences. ProProfs Knowledge Base screenshot: ProProfs Knowledge Base Software offers variety of KB templates. You can easily use your favorite template and get started. ProProfs Knowledge Base screenshot: ProProfs Knowledge Base offers a smooth Google-like search experience. Powerful search mechanism  provides autocomplete suggestions as users start typing in the search bar ProProfs Knowledge Base screenshot: You can easily upload your article in google doc, pdf or word document with the help of ProProfs knowledge base software.

ProProfs Knowledge Base Reviews

ProProfs Knowledge Base Reviews

Overall rating
4.6
/
5
Excellent
12

Very good
4

Average
1

Poor
0

Terrible
0

Value for Money
4.7
Features
4.4
Ease of Use
4.6
Customer Support
4.5
94% recommended this app
Jacqueline R.

Best tool for customer support

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!


Verified Reviewer

Very Flexible Knowledgebase Software for Managing Multiple Sites


Giora S.

Decent, but did not live up to the expectations

We chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle.
We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve.
Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement.


Ron J.

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.


Peg R.

A Great Way to Organize Documentation for Our End Users

We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.


Jacqueline R.

Best tool for customer support

Reviewed on 23/05/2016
Review Source: GetApp

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Pros

I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.

Cons

It served me all the purposes, so for me, there was nothing that I disliked about this product.

Response from ProProfs

Thank you for sharing your review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Computer Software
Company size: 201-500 Employees

Very Flexible Knowledgebase Software for Managing Multiple Sites

Used Daily for 2+ years
Reviewed on 09/01/2020
Review Source: Capterra

Pros

Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily.
Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate

Cons

Workflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team.

Response from ProProfs

Thanks for sharing your views on ProProfs knowledge base.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Giora S.

Decent, but did not live up to the expectations

Reviewed on 14/04/2016
Review Source: Capterra

We chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle.
We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve.
Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement.

Response from ProProfs

Thank you for sharing your review.

Rating breakdown

Ease of Use
Customer Support

Ron J.

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

Used Daily for 2+ years
Reviewed on 10/07/2018
Review Source: Capterra

Pros

ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

Cons

For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Response from ProProfs

Thank you for sharing your review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Peg R.
Industry: Construction
Company size: 1,001-5,000 Employees

A Great Way to Organize Documentation for Our End Users

Used Weekly for 2+ years
Reviewed on 11/07/2019
Review Source: Capterra

We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.

Pros

We love the search function, and how it provides Google-like results. We no longer hear complaints about not being able to find information.

Cons

There were a couple of things that were not that intuitive, but support was great about educating us when needed.

Response from ProProfs

Thank you for sharing your reviews for our product, ProProfs Knowledge Base.
Also, support team at ProProfs is glad to hear this appreciation from your end.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 17 user ratings
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ProProfs Knowledge Base Pricing

ProProfs Knowledge Base Pricing

Starting from
USD 29.97/month
Free Trial
Free
One Time License
Open Source
Subscription
Value for money

Try Any Plan Free For 15 Days-

1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.

*All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/

Try Any Plan Free For 15 Days-

1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.

*All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/

Value for Money
4.7/5
Based on 17 user ratings
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ProProfs Knowledge Base Features

ProProfs Knowledge Base Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4.4/5
Based on 17 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for ProProfs Knowledge Base

Additional information for ProProfs Knowledge Base

Key features of ProProfs Knowledge Base

  • Access knowledgebase from any mobile device
  • Add web forms to any ProProfs page
  • Avail dedicated phone support
  • Brand with company logo & colors
  • Create a high-searchable online FAQ
  • Create a private knowledgebase
  • Create custom online support forms
  • Create knowledgebase in 90+ languages
  • Embed knowledgebase on your website or blog
  • Get 24/7 email & chat support
  • Get access control & privacy settings
  • Get detailed reports & analytics
  • Manage employees under users & groups
  • Power discussions and drive engagement
  • Seamlessly export & import files
  • Set-up administrator accounts
  • Share knowledgebase via email or link
  • Upload videos, docs, PDFs & more

Benefits

Reduce Customer Tickets - Significantly reduce complaints by creating a self-service online knowledge base. Customers can get relevant answers instantly which eliminates the need to raise tickets.

24*7 Access - Give customers the power to access online help sites, documents, user guides and more, anytime, anywhere and using any device, with ProProfs Knowledge Base software.

Track User Activity - Monitor what your customers are searching for, which page is the most visited and other details, by integrating the tool with Google Analytics. The software comes with over 100 settings and integrations. Integrate with the tool that meets your requirements.

Keep it Engaging and Attractive - Embed videos, images and articles in the knowledge base to provide wholesome experience to your customers. Design it beautifully using different fonts and themes that sync well with your website.

Collaborate - Create internal knowledge base where your employees spread across geographies can find and share information. Take control of who views what by granting or revoking access.

ProProfs Knowledge Base FAQs

ProProfs Knowledge Base FAQs

Below are some frequently asked questions for ProProfs Knowledge Base.

Q. What type of pricing plans does ProProfs Knowledge Base offer?

ProProfs Knowledge Base offers the following pricing plans:

Starting from: USD 29.97/month

Pricing model: Free, One Time License, Open Source, Subscription

Free Trial: Available

Try Any Plan Free For 15 Days- 1. FREE Plan($0): Forever Free for Small public Knowledge bases. 2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base. 3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases. 4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.). 5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution. *All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/

Q. What are the main features of ProProfs Knowledge Base?

ProProfs Knowledge Base offers the following features:

  • Access knowledgebase from any mobile device
  • Add web forms to any ProProfs page
  • Avail dedicated phone support
  • Brand with company logo & colors
  • Create a high-searchable online FAQ
  • Create a private knowledgebase
  • Create custom online support forms
  • Create knowledgebase in 90+ languages
  • Embed knowledgebase on your website or blog
  • Get 24/7 email & chat support
  • Get access control & privacy settings
  • Get detailed reports & analytics
  • Manage employees under users & groups
  • Power discussions and drive engagement
  • Seamlessly export & import files
  • Set-up administrator accounts
  • Share knowledgebase via email or link
  • Upload videos, docs, PDFs & more

Q. Who are the typical users of ProProfs Knowledge Base?

ProProfs Knowledge Base has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does ProProfs Knowledge Base support?

ProProfs Knowledge Base supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai

Q. What type of pricing plans does ProProfs Knowledge Base offer?

ProProfs Knowledge Base has the following pricing plans:

Free, One Time License, Open Source, Subscription

Q. Does ProProfs Knowledge Base support mobile devices?

We do not have any information about what devices ProProfs Knowledge Base supports

Q. What other apps does ProProfs Knowledge Base integrate with?

ProProfs Knowledge Base integrates with the following applications:

Freshdesk, Freshdesk, JIRA, LiveChat, LiveChat, Olark, Tidio, Wufoo, Zendesk, Zendesk

Q. What level of support does ProProfs Knowledge Base offer?

ProProfs Knowledge Base offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials