ProProfs Knowledge Base
Easily Create online FAQs, user manuals, documentation &more
4.6 /5 (17 reviews) Write a Review!ProProfs Knowledge Base Overview
What is ProProfs Knowledge Base?
ProProfs Knowledge Base Software is used by businesses of all sizes to build an online knowledge platform in the form of a knowledge base, FAQs, manuals, documentation, guides, online wikis and more. It helps firms reduce customer support tickets, streamline business processes, manage business knowledge effectively, enhance collaboration among employees, and create a knowledge-sharing company culture.
Comprising compelling features and powerful settings, ProProfs knowledge base software promises excellent performance. It offers a wide range of features spanning across content authoring, customization, user management, publishing, content security, and much more.
It integrates seamlessly with powerful tools such as Zendesk, Freshdesk, Salesforce Desk, Wufoo, Slack, and many more. Besides, the integration of ProProfs Knowledge Base software with the G-suite - Google Translate, Google Analytics, and Google Fonts, helps in providing firms a best-in-class experience.
ProProfs Knowledge Base Overview
Cost
Pricing options
Try Any Plan Free For 15 Days-
1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.
*All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/
ProProfs Knowledge Base Features
Screenshots
ProProfs Knowledge Base Reviews
ProProfs Knowledge Base Reviews
Best tool for customer support
I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!
Decent, but did not live up to the expectations
We chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle.
We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve.
Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement.
We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.
A Great Way to Organize Documentation for Our End Users
We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.
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Best tool for customer support
Pros
I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.
Cons
It served me all the purposes, so for me, there was nothing that I disliked about this product.
Response from ProProfs
Thank you for sharing your review.
Very Flexible Knowledgebase Software for Managing Multiple Sites
Pros
Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily.
Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate
Cons
Workflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team.
Response from ProProfs
Thanks for sharing your views on ProProfs knowledge base.
Decent, but did not live up to the expectations
We chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle.
We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve.
Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement.
Response from ProProfs
Thank you for sharing your review.
We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.
Pros
ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.
Cons
For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.
Response from ProProfs
Thank you for sharing your review.
A Great Way to Organize Documentation for Our End Users
We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.
Pros
We love the search function, and how it provides Google-like results. We no longer hear complaints about not being able to find information.
Cons
There were a couple of things that were not that intuitive, but support was great about educating us when needed.
Response from ProProfs
Thank you for sharing your reviews for our product, ProProfs Knowledge Base.
Also, support team at ProProfs is glad to hear this appreciation from your end.
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ProProfs Knowledge Base Pricing
ProProfs Knowledge Base Pricing
Try Any Plan Free For 15 Days-
1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.
*All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/
Try Any Plan Free For 15 Days-
1. FREE Plan($0): Forever Free for Small public Knowledge bases.
2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base.
3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases.
4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.).
5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution.
*All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/
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ProProfs Knowledge Base Features
ProProfs Knowledge Base Features
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Categories
Categories
Videos and Tutorials
Videos and Tutorials
Additional information for ProProfs Knowledge Base
Additional information for ProProfs Knowledge Base
Key features of ProProfs Knowledge Base
- Access knowledgebase from any mobile device
- Add web forms to any ProProfs page
- Avail dedicated phone support
- Brand with company logo & colors
- Create a high-searchable online FAQ
- Create a private knowledgebase
- Create custom online support forms
- Create knowledgebase in 90+ languages
- Embed knowledgebase on your website or blog
- Get 24/7 email & chat support
- Get access control & privacy settings
- Get detailed reports & analytics
- Manage employees under users & groups
- Power discussions and drive engagement
- Seamlessly export & import files
- Set-up administrator accounts
- Share knowledgebase via email or link
- Upload videos, docs, PDFs & more
Benefits
Reduce Customer Tickets - Significantly reduce complaints by creating a self-service online knowledge base. Customers can get relevant answers instantly which eliminates the need to raise tickets.
24*7 Access - Give customers the power to access online help sites, documents, user guides and more, anytime, anywhere and using any device, with ProProfs Knowledge Base software.
Track User Activity - Monitor what your customers are searching for, which page is the most visited and other details, by integrating the tool with Google Analytics. The software comes with over 100 settings and integrations. Integrate with the tool that meets your requirements.
Keep it Engaging and Attractive - Embed videos, images and articles in the knowledge base to provide wholesome experience to your customers. Design it beautifully using different fonts and themes that sync well with your website.
Collaborate - Create internal knowledge base where your employees spread across geographies can find and share information. Take control of who views what by granting or revoking access.
ProProfs Knowledge Base FAQs
ProProfs Knowledge Base FAQs
Below are some frequently asked questions for ProProfs Knowledge Base.
Q. What type of pricing plans does ProProfs Knowledge Base offer?
ProProfs Knowledge Base offers the following pricing plans:
Starting from: USD 29.97/month
Pricing model: Free, One Time License, Open Source, Subscription
Free Trial: Available
Try Any Plan Free For 15 Days- 1. FREE Plan($0): Forever Free for Small public Knowledge bases. 2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base. 3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases. 4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.). 5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution. *All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/
Q. What are the main features of ProProfs Knowledge Base?
ProProfs Knowledge Base offers the following features:
- Access knowledgebase from any mobile device
- Add web forms to any ProProfs page
- Avail dedicated phone support
- Brand with company logo & colors
- Create a high-searchable online FAQ
- Create a private knowledgebase
- Create custom online support forms
- Create knowledgebase in 90+ languages
- Embed knowledgebase on your website or blog
- Get 24/7 email & chat support
- Get access control & privacy settings
- Get detailed reports & analytics
- Manage employees under users & groups
- Power discussions and drive engagement
- Seamlessly export & import files
- Set-up administrator accounts
- Share knowledgebase via email or link
- Upload videos, docs, PDFs & more
Q. Who are the typical users of ProProfs Knowledge Base?
ProProfs Knowledge Base has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does ProProfs Knowledge Base support?
ProProfs Knowledge Base supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
Q. What type of pricing plans does ProProfs Knowledge Base offer?
ProProfs Knowledge Base has the following pricing plans:
Free, One Time License, Open Source, Subscription
Q. Does ProProfs Knowledge Base support mobile devices?
We do not have any information about what devices ProProfs Knowledge Base supports
Q. What other apps does ProProfs Knowledge Base integrate with?
ProProfs Knowledge Base integrates with the following applications:
Freshdesk, Freshdesk, JIRA, LiveChat, LiveChat, Olark, Tidio, Wufoo, Zendesk, Zendesk
Q. What level of support does ProProfs Knowledge Base offer?
ProProfs Knowledge Base offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!