ProProfs Knowledge Base

ProProfs Knowledge Base

Online FAQ & Knowledge Base Software

4.6/5 (16 reviews)

ProProfs Knowledge Base Overview

What is ProProfs Knowledge Base?

ProProfs Knowledge Base is a cutting-edge tool that helps firms in creating knowledge base, online documentation, user guides and manuals, corporate wiki, online FAQs and much more. The tool is indispensable for firms that strive to address customer queries in a seamless and hassle-free way and make widely-spread teams work collaboratively. The array of benefits it offers include reduced customer tickets, 24*7 access and controlled access and easy browsing, to name a few. Firms can also train new recruits easily, while saving time and cost as well, using this one-of-its-kind tool. The software is compatible with various browsers and devices including mobiles, tablets and desktops. Not just this, the tool enables firms to customize help sites and other online documents by embedding attractive fonts and themes that match well with their website. The content can also be made more engaging and interactive by embedding videos, audio and images, thus providing better understanding to customers.

ProProfs Knowledge Base Overview

Pricing

Starting from
USD 20.00/month

Pricing options

Free Trial
Open Source
Value for money

ProProfs Knowledge Base Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Screenshots

ProProfs Knowledge Base screenshot: Upload documents - View & search them from any device
ProProfs Knowledge Base screenshot: Upload documents - View & search them from any device ProProfs Knowledge Base screenshot: Easily create an online FAQ & helpdesk ProProfs Knowledge Base screenshot: Retain, share & grow your company's collective knowledge

ProProfs Knowledge Base Reviews

ProProfs Knowledge Base Reviews

Overall rating
4.6
/
5 16 reviews
Excellent
11

Very good
4

Average
1

Poor
0

Terrible
0

Value for Money
4.6
Features
4.5
Ease of Use
4.7
Customer Support
4.5
94% recommended this app
Ron J.

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.


Peg R.

A Great Way to Organize Documentation for Our End Users

We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.


Deepesh R.

Nice Product to use in our company

.It is nice product to use . I got wow experience in this product. Support is also awesome. Up time is 99.99%+. I like this due to SPA. It is very nice for internal document ion.


Jacqueline R.

Best tool for customer support

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!


Trever E.

Perfect for Small Knowledgebases

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs.


Ron J.

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

Used Daily for 2+ years
Reviewed on 10/07/2018
Review Source: Capterra

Pros

ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

Cons

For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Response from ProProfs

Thank you for sharing your review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Peg R.
Industry: Construction
Company size: 1,001-5,000 Employees

A Great Way to Organize Documentation for Our End Users

Used Weekly for 2+ years
Reviewed on 11/07/2019
Review Source: Capterra

We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.

Pros

We love the search function, and how it provides Google-like results. We no longer hear complaints about not being able to find information.

Cons

There were a couple of things that were not that intuitive, but support was great about educating us when needed.

Response from ProProfs

Thank you for sharing your reviews for our product, ProProfs Knowledge Base.
Also, support team at ProProfs is glad to hear this appreciation from your end.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Deepesh R.
Industry: Information Technology & Services
Company size: 13-50 Employees

Nice Product to use in our company

Used Daily for 6-12 months
Reviewed on 16/07/2016
Review Source: Capterra

.It is nice product to use . I got wow experience in this product. Support is also awesome. Up time is 99.99%+. I like this due to SPA. It is very nice for internal document ion.

Pros

I like most Import and export feature of this software. We can export our content and use this as our static webpage. It also generate whole site in PDF. I can import robohelp document, word document to KB

Cons

I have on cons. Workflow is not strong feature

Response from ProProfs

Thank you for sharing your review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jacqueline R.

Best tool for customer support

Reviewed on 23/05/2016
Review Source: GetApp

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Pros

I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.

Cons

It served me all the purposes, so for me, there was nothing that I disliked about this product.

Response from ProProfs

Thank you for sharing your review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Trever E.
Industry: Warehousing
Company size: 1,001-5,000 Employees

Perfect for Small Knowledgebases

Used Weekly for 1-5 months
Reviewed on 21/12/2018
Review Source: Capterra

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs.

Pros

Our previous kb software required users to arduously navigate to get to the editor; with ProProfs, uses can be editors, and with the click of a button enter "edit mode", quickly adding content or updating articles. Love being able to drag & drop photos and documents directly into the software.

Cons

There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough.

Response from ProProfs

Thank you for sharing your review and feedback.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

User recommendation
9.5/10
Based on 16 user ratings
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ProProfs Knowledge Base Pricing

ProProfs Knowledge Base Pricing

Starting from
USD 20.00/month
Free Trial
Open Source
Value for money
Value for Money
4.6/5
Based on 16 user ratings
Compare value for money rating with alternatives
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ProProfs Knowledge Base Features

ProProfs Knowledge Base Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
SSL Security
Search Functionality
Third Party Integration
Features
4.5/5
Based on 16 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for ProProfs Knowledge Base

Additional information for ProProfs Knowledge Base

Key features of ProProfs Knowledge Base

  • Access knowledgebase from any mobile device
  • Add web forms to any ProProfs page
  • Avail dedicated phone support
  • Brand with company logo & colors
  • Create a high-searchable online FAQ
  • Create a private knowledgebase
  • Create custom online support forms
  • Create knowledgebase in 90+ languages
  • Embed knowledgebase on your website or blog
  • Get 24/7 email & chat support
  • Get access control & privacy settings
  • Get detailed reports & analytics
  • Manage employees under users & groups
  • Power discussions and drive engagement
  • Seamlessly export & import files
  • Set-up administrator accounts
  • Share knowledgebase via email or link
  • Upload videos, docs, PDFs & more

Benefits

Reduce customer tickets - Significantly reduce complaints by creating a self-service online knowledge base. Customers can get relevant answers instantly which eliminates the need to raise tickets.

24*7 access - Give customers the power to access online help sites, documents, user guides and more, anytime, anywhere and using any device, with ProProfs Knowledge Base software.

Track user activity - Monitor what your customers are searching for, which page is the most visited and other details, by integrating the tool with Google Analytics. The software comes with over 100 settings and integrations. Integrate with the tool that meets your requirements.

Keep it engaging and attractive - Embed videos, images and articles in the knowledge base to provide wholesome experience to your customers. Design it beautifully using different fonts and themes that sync well with your website.

Collaborate - Create internal knowledge base where your employees spread across geographies can find and share information. Take control of who views what by granting or revoking access.

ProProfs Knowledge Base FAQs

ProProfs Knowledge Base FAQs

Below are some frequently asked questions for ProProfs Knowledge Base.

Q. What type of pricing plans does ProProfs Knowledge Base offer?

ProProfs Knowledge Base offers the following pricing plans:

Starting from: USD 20.00/month

Pricing model: Open Source

Free Trial: Available

Q. What are the main features of ProProfs Knowledge Base?

ProProfs Knowledge Base offers the following features:

  • Access knowledgebase from any mobile device
  • Add web forms to any ProProfs page
  • Avail dedicated phone support
  • Brand with company logo & colors
  • Create a high-searchable online FAQ
  • Create a private knowledgebase
  • Create custom online support forms
  • Create knowledgebase in 90+ languages
  • Embed knowledgebase on your website or blog
  • Get 24/7 email & chat support
  • Get access control & privacy settings
  • Get detailed reports & analytics
  • Manage employees under users & groups
  • Power discussions and drive engagement
  • Seamlessly export & import files
  • Set-up administrator accounts
  • Share knowledgebase via email or link
  • Upload videos, docs, PDFs & more

Q. Who are the typical users of ProProfs Knowledge Base?

ProProfs Knowledge Base has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does ProProfs Knowledge Base support?

ProProfs Knowledge Base supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does ProProfs Knowledge Base offer?

ProProfs Knowledge Base has the following pricing plans:

Open Source

Q. Does ProProfs Knowledge Base support mobile devices?

We do not have any information about what devices ProProfs Knowledge Base supports

Q. What other apps does ProProfs Knowledge Base integrate with?

ProProfs Knowledge Base integrates with the following applications:

Freshdesk, Freshdesk, Google Analytics, LiveChat, LiveChat, Olark, Tidio, Wufoo, Zendesk, Zendesk

Q. What level of support does ProProfs Knowledge Base offer?

ProProfs Knowledge Base offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials