ReferralCandy Reviews

The product is easy to use and team is incredible. We love that the themes are super easy to customize and change.

[SENSITIVE CONTENT HIDDEN] was super understanding that our business is going through a critical time with COVID and is super responsive.

Themes feel a bit hard to access through the portal.

ReferralCandy was extremely easy to implement and is very easy to manage day-to-day. The support is also great; I typically get all issues resolved very quickly. It is also affordable compared to other options.

I'd just like to see more features that allow us to customize the ReferralCandy experience. The best example would be a feature that would allow us to control when we send rewards to advocates. Some advocates complain that payouts only happen on a monthly basis. If we could control payouts and make them more frequent if we wanted to, like some other referral platforms allow, that would be excellent!

The program is relatively easy to set up and get started.
However, don't rush make ourself know with the consequences of certain settings.

Although the software is relatively straightforward, I had many questions about reward setting and other areas of the software. Only once you get really deep into the software certain consequences become clear or start raising questions. I think the reward setting page could be more clear.
If you want I am willing to give you more detailed information and input.

I think it would help to add a calculation model feature that can be used to simulate what cost/benefit a certain reward will have. Ie. what does a reward cost and what is the benefit.
I made this in Excel now, and it was really useful.

I have had frequent contact with your customer service officer [SENSITIVE CONTENT HIDDEN]. Her help has been very friendly, fast and accurate. In my opinion she's doing a great job!

I like ReferralCandy as a customer referral program. It's very easy to use and they have FABULOUS customer service! [sensitive content hidden] went above and beyond for me and helped to provide valuable solutions for us. She was always really quick to reply and offered amazing customer service. Customer service goes such a long way as there are many apps that do not provide the same level of support. I'm really grateful for the team at ReferralCandy!

I would love to see the revenue generated split by first-time customers vs. returning customer transactions. We only offer payouts on first-time customers so seeing returning customer sales doesn't help us to see how well our campaign is performing.

For [SENSITIVE CONTENT HIDDEN]: "You've been great and very helpful. I actually currently have an active trial going with Refersion, but it's been terribly frustrating, very unclear and complicated on the setup so that's why I jumped to Referralcandy. Still in the initial stages of setup and yet to be determined, but it's looking good for Referralcandy so far..."

it's still a bit complicated to set up, but simpler than refersion so far and the help chat people are very quick and responsive.

Referral Candy integrated easily into our Shopify store. It's easy to use, and the customer support is proactive and helpful. Shout out to [sensitive content hidden] who spotted an issue with our Referral Candy before we had noticed and reached out directly so that we could fix it.

When we first started there seemed to be some errors with issuing rewards, but customer support was able to assist quickly.

ReferralCandy has helped us save when it comes to having a referral program to serve our customers.

Given we have subscriptions, we had a big hiccup with the integration with Recharge that the ReferralCandy team helped resolve. It would have been great if that was already smooth before we launched.

Easy to use and customize. Also great customer support by [sensitive content hidden]

Difficult to integrate with Klaviyo (easy templates, flows are helpfull)

I love how their customer support really helped me on time.

There are some features that might be more helpful for the client that is not currently present in the system like the Arabic language

Referral Candy has plethora mind-blowing functionalities. When it comes to tracking of referrals, no other referral marketing tool is even close. It's one of our favorite tools that we have used to skyrocket our startup to 6 figures. It campaign setup is very simple as ABCD. It only takes few minutes

They need to do better with their customer support

simple to use, great interface, great service, amazing custom look to match your brand

cant say since i like it all from service, creativity, and brings me back money

They have wonderful customer support available to answer any questions I may have, which can be hard to find these days. In particular, [SENSITIVE CONTENT] has provided top-notch customer support! She is kind, helpful, and always has a quick response time. I'm truly impressed :)

Not as sophisticated as other options, but great for the price point

ease of use, great customer service, affordable for a small business

nothing really, didn't dislike anything

This product is very easy to use, and integrate.

It charges commission except the cash rewards, which costs much more than other similar software.

This referral program is a big hit with our customers. It's very customer and user friendly so that's a win for both parties. The dashboard is very easy to navigate and the features are great

I think if ReferralCandy could add more designing elements so we don't have to use CSS or custom coding, that would be great.

ReferralCandy is extremely easy to setup (just drop in some code), and soon every new customer who buys from you becomes a potential affiliate. It is also very easy to setup and customize the program parameters. We have used this at two companies now, and plan to keep using Referral Candy in the future.

There could be some better reporting options for users to be able to track their traffic and referrals.

Effortless setup, "set it and forget it" maintenance, customizable presentation

We don't really have any cons to report at this time.

Product is easy and straightforward to integrate with. [SENSITIVE CONTENT HIDDEN] has been very helpful in getting my problem fixed and was extremely patient in guiding me and in ensuring the product works perfectly. She even went out of her way to placing the test order herself. She was also very friendly to chat with. ReferralCandy is lucky to have a team member like [SENSITIVE CONTENT HIDDEN]! Will definitely be using this software for some time if everything goes well.

The method used to edit the design and html of the user interface ie emails is not too friendly. Require some basic HTML and CSS skills and took me a few days to get it done.

It is easy to use and the technical support is very friendly and knowledgeable.

Sometimes the support is a little too responsive and send too many emails.

I love that I can use this software to track referrals for my in-person appointment based business, where I still want to offer rewards to my clients. This takes away the stress of having to keep track of punch cards! ReferralCandy integrated very nicely with my website built on Squarespace, and [SENSITIVE CONTENT] helped me figure out how to integrate it specifically with my booking process!

I am a very tech-savvy person and always have an easy time figuring out new technology and software. I do think this was a little bit challenging to figure out how to integrate it at first - however it was because I was trying to implement it specifically for people who book appointments with me rather than a normal cart checkout. I think it would be seamless and effortless to figure out for a normal cart checkout!

It works by itself with almost no supervision. You can automate most of your referral program and let it works by you.

it is a bit tricky to solve advocates requests and to monitor what is wrong where the system does not work properly. Thank the support team you can handle these situations

[SENSITIVE CONTENT] was very helpful and contacted me with a number of ways to improve our referral programme.

The integration with Klaviyo isn't very smooth